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Opiniones de Holiday Inn Express Rochester - University Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Rochester - University Area, an IHG Hotel
717 E Henrietta Rd, Rochester, NY

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 399 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 291 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 168 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 69 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 75 de 1002 opiniones" "

8.2/10

Limpieza

8.4/10

Servicio y personal

7.8/10

Servicios

7.8/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

TERANGELIE, San Lorenzo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bueno
Se hospedó 6 noches en febrero de 2024

2/10 Terrible

Elyan

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Llegamos y la recepcionista fue muy buena, pero cuando llegamos al cuarto que comienzo a acomodar todo noto que las sabanas estaban manchadas con sangre , horrible para mi pues estaba con mi bebe de 2 años . La ducha estan llena de cabellos por todos lados , no limpiaron en absoluto la habitación antes de nosotros llegar . Sin contar que en el ascensor habia un olor demasiado fuerte y estaba todo vomitado . El ascensor estuvo asi por mas de 5 horas . Lo mas que odio saber es que pague $409 dolares y en el hotel adicional me cobraron $50 dolares , para obtener tan pesimo servicio
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Joseline

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Exelente
Se hospedó 1 noche en marzo de 2022
Respuesta de Angel Vazquez, el 6 abr. 2022
Dear Thank you for staying at the Holiday Inn Express. We appreciate your time and feedback and hope to see you again soon!

10/10 Excelente

Jose

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buen servicio y muy limpio me gusto mucho lo recomiendo
Se hospedó 2 noches en marzo de 2022
Respuesta de AV, el 8 mar. 2022
Dear Jose, Muchas gracias por tu estadia en el Holiday Inn Express. Apreciamos mucho su tiempo y comentario y esperamos verlo pronto nuevamente si algun dia vuelve por nuestra area! Gracias!

2/10 Terrible

Neishma

Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Frances

Se hospedó 2 noches en septiembre de 2021
Respuesta de AV, el 12 oct. 2021
Dear Frances , Thank you for staying at the Holiday Inn Express University Area. We appreciate your time and feedback and hope to see you again soon!

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El servicio
Se hospedó 1 noche en junio de 2021

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en mayo de 2021

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto todo
Se hospedó 1 noche en abril de 2021
Respuesta de Donna A., el 23 abr. 2021
Dear valued guest, Thank you for your feedback! we are pleased to hear you enjoyed your stay! We hope to see you again!

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great for a quick night in town. Slept well, breakfast was nice.
Se hospedó 1 noche en julio de 2019
Respuesta de Angel Vazquez GM, el 20 jul. 2019
Thank you for staying at the Holiday Inn Express University Area. We appreciate your feedback and hope to see you again soon.Thanks!

10/10 Excelente

Tatyanna

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I liked how clean and comfortable the property was however I did have check in issues but that was resolved after awhile they did allow me an extra hour before check out and breakfast was very good everything was clean and very kept together to prevent the spreading of germs
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Justin, Clay

Viaje familiar
Someone on our floor was smoking and burning a candle of some sort to mask or to hide the smell and I received a notice under my door about a $250.00 fee. The smell was unbearable at times. I made the front desk aware upon checkout.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Natalia

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Jennifer, Syracuse

Le gustó: Servicios
I booked at holiday in - however I received a call that they had an issue with rooms and asked if i would accept a room at Home 2suites. I did as i had just arrived in the city and needed a place to stay. I was disappointed that I did not get the same room set up- I deliberately requested 2 beds as opposed to a bed and a pull out. Otherwise- the room at the new location was clean and the staff was wonderful
Se hospedó 1 noche en abril de 2024

4/10 Malo

Loan

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
Granted that we arrived amid a storm, there was no parking space because of all utility trucks in the park lot. So, I just parked near the lobby. It was about passing midnight when we arrived, tired and just wanted to get to the room so we could just crashed. The front desk then asked if I received an email from them regarding about moving to another hotel. The answer was "No". The front desk staff then grabbed the phone disappeared, reappear, and then disappeared again. After awhile, the front desk person reappeared, apologized, and informed me that they had a leak on the 4th floor, and had the evacuate the whole floor. Then, she informed me that the room I requested with 2 queen beds wasn't available, there was only 1 room left with a king bed. The keys were handed to us and we proceeded to the 5th floor. We tried to open the room with the provided keys without success and then we were shock when someone from the inside opened the door and asked us if we needed help. Thank goodness that the person in the room was not angry and was not hostile. We apologized and told her happened and quickly left. We went downstairs and the front desk person said she didn't even know that room was occupied. Now, she gave us the keys the 4th floor that she said earlier that the whole floor was evacuated due to some leak. We were tired and didn't feel like giving sh*t to people. The whole thing was very unprofessional. I did wonder if we weren't wanted there.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jay

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall friendly atmosphere and the rooms are updated
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Rosa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was very clean with friendly staff. I had a good night sleep because it had a comfortable bed. Totally recommend.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
I was a little disappointed when I asked for an extra blanket and he had to see if any were available first then said he would send one up and no one ever showed up. They said the pool would be open upon our 2nd day arrival and unfortunately the key would not open the pool door. The hotel was very conveniently located and the day staff was extremely nice and helpful.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Matthew

Le gustó: Limpieza y servicio y personal
Toilet handle was broken inside the tank. Also handle to sink was wobbly. The breakfast for the morning was delicious
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Catherine

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location is ok with restaurant nearby but the room was not clean with dust all behind the door . The lid of TV remote control was missing. And the barrier in the sink in washroom was missing . The facility is so-so. The air condition was quite loud and couldn’t really turn lower. The breakfast was quite ok although the variety was not much than the other holiday Inn I lived before.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Zahara

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not much parking and beds were a little hard but all in all this place is nice and amazing
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

LynnMarie

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Angele

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean, was able to get a late checkout, no knocks on the door in the morning, we were able to sleep in!
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Henry

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Chiupei

Viaje familiar
No le gustó: Limpieza
Microwave is very disgusting. And Moldy
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Jill

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk man was great, cleaning staff was friendly all around the employees here make it great!
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Shari

.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Clavel

Viaje familiar con niños
Staff helpful and friendly. Location is great. Pool facilities need too be upgraded
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Tiffany

Viaje en pareja
Le gustó: Limpieza y servicios
Nice and clean comfortable beds great employees overall just a great place
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Matthew

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was close to RIT - we were there for a campus tour. No issues, thx.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Jackalyn

Hfifvv FCC kid FYI l I’m v try ok
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Linda

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was very cold in the hotel, the swimming area was freezing.. Everything else was great. Staff was very nice. A little bummed the pancake machine wasn’t working.. Very nice hotel.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

peter

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All good
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Aqsa

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Katherine

Viaje familiar con niños
I recently stayed at the Holiday Inn and found it to be an average experience overall. The cleanliness of the hotel was decent, but nothing exceptional. While the customer service was adequate, it didn't go above and beyond expectations. One highlight of the hotel's location is its proximity to a good Italian restaurant and a Costco with gas stations, which was convenient for dining and fueling up. Additionally, the short drive to the Strong Museum was a plus for those interested in exploring local attractions. The hotel is situated in a quiet and safe area, providing a sense of security during the stay. However, the pool was average at best, and the dated decor throughout the hotel left much to be desired. The carpet, floors, and elevator spaces could use more attention to detail, as surfaces appeared to need better wiping down. In conclusion, while the Holiday Inn offers a decent stay with some convenient amenities nearby and the assurance of being in a quiet and safe area, it falls short in terms of cleanliness and attention to detail in its upkeep.
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Wendy

Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Maureen

Se hospedó 2 noches en enero de 2024

10/10 Excelente

John

Se hospedó 1 noche en enero de 2024

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Conveniently located to UR Hospital and dining options. Clean, quiet and comfortable

10/10 Excelente

Leslie

Se hospedó 4 noches en enero de 2024

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Sam

Le gustó: Limpieza
No le gustó: Servicios
Se hospedó 3 noches en enero de 2024

6/10 Aceptable

Bradley

Le gustó: Servicio y personal y comodidad de las habitaciones
Dirty filters
The heater keeps running on then off. So I checked the filters. They were completely plugged. I cleaned them. This is most likely a result of the remodel. All rooms should be checked
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Raseekaran

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All nice
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Edgar

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like everything.
Se hospedó 3 noches en diciembre de 2023

6/10 Aceptable

Traci

No le gustó: Servicio y personal
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Karlon

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Zackary

Viaje familiar, Viaje familiar con niños
Rooms are small and dirty location is good toilet and sink clogged took 2 days to fix staff took belongings
Se hospedó 6 noches en diciembre de 2023

6/10 Aceptable

Ahmad

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

lisa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023