Reserved a king room in the middle of winter. Arrived and they room was cold, the heat didnt work, doors were damaged inside. The room smelled like smoke and it was a nonsmoking room. I told the guy desk at the front desk and he said that we didnt leave the heat on long enough for it to start working. After explaining to him that we had it running for 30 minutes and it was still blowing he said well it worked for the last people. He told me that there were not any other open rooms and that he would need to go check the heat. After he checked the heat all of a sudden there was another room for us. He moved us room but the room conditions were not any better. Doors damaged, no hairdryer, no shampoo, no hand soap, toliets were stopped up.