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Opiniones de Super 8 by Wyndham San Bernardino

2 out of 5
Super 8 by Wyndham San Bernardino
205 E Hospitality Ln, San Bernardino, CA

Opiniones

5.8
Puntuación de 10, es decir, Excelente. Basada en 15 de 63 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 8 de 63 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 12 de 63 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 63 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 22 de 63 opiniones" "

5.8/10

Limpieza

6.4/10

Servicio y personal

5.4/10

Servicios

5.6/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Walter

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No había habitación disponible y la atención fue mala por intercomunicador (no front desk)
Se hospedó 1 noche en abril de 2022
Respuesta de Manager, el 12 abr. 2022
Hello Walter, Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our front desk. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 Bueno

Julio Cesar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien, cerca del evento al que asistí. De fácil acceso.
Se hospedó 2 noches en noviembre de 2021
Respuesta de Manager, el 23 nov. 2021
Thank you for sharing your experience with us. We appreciate the input referring to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excelente

Steven

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I’ve been using this hotel for years. I have always had great interactions with any staff, parking is always easy, and I love the convenience of the restaurant next door.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Steven,We're thrilled to hear that you've had consistently positive experiences during your stays with us over the years. It's great to know that you've found our staff friendly, parking convenient, and enjoyed the nearby restaurant. We appreciate your loyalty and look forward to welcoming you back on your future visits.

10/10 Excelente

Marianne

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The thing that stood out from the moment we walked in was the friendliness of the staff and ease of check-in. We were there for the Revel Big Bear races, and the manager was putting out free Gatorade, granola bars and snacks for the athletes and family members. We were put on the first level so we didn't have to walk up the steps, and the room was comfortable and quiet. The location is so convenient with many restaurants within walking distance, and only a mile away from the race shuttles/busses. The staff was so accommodating to us and we will definitely go there again and highly recommend the Super 8!!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 22 nov. 2023
Hello Marianne,Thank you for taking the time to share your positive experience at our hotel! We're thrilled to hear that our friendly staff and easy check-in process made a great impression on you. It's wonderful to know that you appreciated the complimentary snacks and drinks provided for athletes and their families. We're glad you found your room to be comfortable and quiet, and also found our location convenient, with nearby restaurants and close proximity to race shuttles. We truly appreciate your recommendation and hope to welcome you back to the Super 8 in the future!

10/10 Excelente

Angelica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 22 nov. 2023
Hello Angelica,Thank you for taking the time to leave a review. We strive to provide exceptional experiences for our guests and are delighted to hear that you had such a positive stay with us. We appreciate your kind words and look forward to welcoming you back on your next visit.

6/10 Aceptable

CHIAHSI

Se hospedó 7 noches en agosto de 2023
Respuesta de Manager, el 23 sept. 2023
Hello CHIAHSI,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excelente

Veronica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 19 ago. 2023
Hello Veronica,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excelente

Yvonne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 21 jul. 2023
Hello Yvonne,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excelente

Luis

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2023
Respuesta de Manager, el 20 mar. 2023
Hello Luis,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 Excelente

Juan

Viaje en grupo
Le gustó: Servicio y personal y comodidad de las habitaciones
Friendly staff. Great location.
Se hospedó 2 noches en febrero de 2023
Respuesta de Manager, el 28 feb. 2023
Hello Juan,Thank you for sharing your experience. We truly appreciate the insight regarding our staff and also our location. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

2/10 Terrible

Marita

Se hospedó 1 noche en febrero de 2023
Respuesta de Manager, el 21 feb. 2023
Hello Marita, Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Aceptable

Jay, Beverly Hills

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Tired, old & neglected rooms. Our heater/AC unit was falling off the wall, the space around the door allowed wind to whistle through ….. cigarette burns on the tub rim. Just generally an old property that Super 8 has obviously given up on. The bed was comfortable though.
Se hospedó 2 noches en noviembre de 2022
Respuesta de Manager, el 23 nov. 2022
Hello Jay,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsÔøΩ expectations. We hope you will give us a chance to redeem ourselves in the future.

4/10 Malo

Cristal

No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2022
Respuesta de Manager, el 31 ene. 2023
Hello Cristal, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Bueno

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022
Respuesta de Manager, el 18 sept. 2022
Hello Jennifer,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Emily

Viaje en grupo, Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
UNSAFE! This hotel is also permeate residence to local drug addict/sellers. We were places in the far back section and it was beyond unsafe. Heres what we experienced during our 3 night stay: cat calling men trying to jump into our car, a 5am parking lot fight that involved a knife, children playing on the roof, a man tripping and screaming bloody murder, a woman beating a man with a broom, oh and no toilet paper. (we called several times and it wasn't brought up until hours after check in) We only stayed because of its close vicinity to the NOS Center but its truthfully not a safe place and guests should not be placed with the locals that terrorize there.
Se hospedó 3 noches en julio de 2022
Respuesta de Manager, el 12 oct. 2022
Hello Emily, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

10/10 Excelente

Marielle

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very friendly! My friends and I arrived an hour early prior to check-in time and they were able to get us into our room earlier than expected. Room was clean and spacious, AC worked great. Only problem was our toilet in our room would make loud plumbing noises after we’d flush so we’d have to close the door after every time. But other than that our visit was fantastic. :) Highly recommend!!
Se hospedó 1 noche en julio de 2022
Respuesta de Manager, el 2 ago. 2022
Hello Marielle, Thank you for sharing your experience with us. We appreciate the input referring to our staff and also our room. We appreciate you taking the time to share your experience.

2/10 Terrible

Santiago

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The worse booking ever
This was the worse hotel I ever booked with hotels.com. Issues began as soon as I checked in. The key card never worked. I had to go to the front desk every time I wanted to check in. Three times they gave new key cards and three times those cards did not work. I still haven’t received my deposit as of today and was informed I was going to get it immediately. Hotels.com should not be working with the Super 8 they have listed on their app.
Se hospedó 2 noches en julio de 2022
Respuesta de Manager, el 12 oct. 2022
Hello Santiago, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excelente

Jessica

Se hospedó 1 noche en julio de 2022
Respuesta de Manager, el 3 ago. 2022
Hello Jessica, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

2/10 Terrible

christina

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Absolutely disgusting
This has got to be the most awful disgusting place I have ever stayed. I didn’t want to get under the blankets I used my own blankets and slept on top. There was a recliner chair in there that looked like they just drug it out of the corner. It smelled like mold. I will add a picture of the curtains we tried to close cuz you could see right in our room they were all ripped and stained as well. The outside trashes were overflowing, trash on the stairs. They only reason I stayed is because it was a non refundable payment and I just needed some sleep for my long ride home.
Se hospedó 1 noche en julio de 2022
Respuesta de Manager, el 20 jul. 2022
Hello christina, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines especially during this pandemic, we would appreciate if this things can be reported to us as we do not want this to happen again.

6/10 Aceptable

Monique

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Manager, el 21 jul. 2022
Hello Monique, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

2/10 Terrible

Steve

Viaje en grupo
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not Good at all
Se hospedó 1 noche en junio de 2022
Respuesta de Manager, el 20 jun. 2022
Hello Steve,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

10/10 Excelente

Ricki

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2022
Respuesta de Manager, el 17 jun. 2022
Hello Ricki, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

6/10 Aceptable

Adriana

Le gustó: Servicio y personal y servicios
Close to many restaurants
Se hospedó 1 noche en junio de 2022
Respuesta de Manager, el 15 jun. 2022
Hello Adriana, We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excelente

Carlos

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Had great stay
Se hospedó 1 noche en junio de 2022
Respuesta de Manager, el 12 jun. 2022
Hello Carlos, It means so much to have earned your business. We appreciate the feedback regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Aceptable

Pedro Rivera

Viaje de negocios
A bed
Se hospedó 1 noche en mayo de 2022
Respuesta de Manager, el 10 jun. 2022
Hello Pedro Rivera, It was our privilege to earn your business and we hope to host you again on your next trip.,

2/10 Terrible

Rene

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2022
Respuesta de Manager, el 31 may. 2022
Hello Rene, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

2/10 Terrible

Daniel

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2022
Respuesta de Manager, el 18 may. 2022
Hello Daniel, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

4/10 Malo

Kathleen

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2022
Respuesta de Manager, el 25 abr. 2022
Hello Kathleen, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

8/10 Bueno

Demetrich

Le gustó: Limpieza y comodidad de las habitaciones
It was convenient ,easy restaurants access
The hotel was ok , They change the locks on the doors and to open the door you have push your knee against it when you unlock it .
Se hospedó 1 noche en abril de 2022
Respuesta de Manager, el 10 abr. 2022
Hello Demetrich, Thank you for being a valued guest and for providing us the feedback regarding our hotel. We hope to someday have another opportunity to host your stay.

8/10 Bueno

Arthur

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2022
Respuesta de Manager, el 6 abr. 2022
Hello Arthur, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

2/10 Terrible

NALLELY SUAREZ

Viaje de negocios, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room had an awful smell. There was dog or cat poop by the bed. The sheets and the towels looked dirty. The entire properly look dirty. It was my only choice because I was looking for two rooms with queen beds.
Se hospedó 1 noche en abril de 2022
Respuesta de Manager, el 4 abr. 2022
Hello NALLELY,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 Terrible

Eduardo

Viaje en grupo
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2022
Respuesta de Manager, el 31 mar. 2022
Hello Eduardo, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

6/10 Aceptable

Rene Adrian

Viaje en grupo
The whole check in process was annoying as they required a $100 cash deposit. I don’t understand why they couldn’t just accept a credit card deposit. I had to run to the atm to get cash. Checking out was equally annoying as everyone was waiting in line to get the cash deposit back which took about 10-15 mins.
Se hospedó 2 noches en marzo de 2022
Respuesta de Manager, el 31 mar. 2022
Hello Rene,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2022
Respuesta de Manager, el 30 mar. 2022
Dear Guest, On behalf of our entire staff thank you for staying with us and for rating your stay.,

6/10 Aceptable

Joe

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
TV did not work, rooms poorly lit. Covers missing on light sockets. Not worth the money they are asking. Staff was not freindly
Se hospedó 1 noche en marzo de 2022
Respuesta de Manager, el 31 mar. 2022
Hello Joe,Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

6/10 Aceptable

Coralynn, Twin Falls

Viaje familiar con niños
Le gustó: Servicio y personal
The bathtub didn’t have the plug up working to keep water filled and it kept on drain the water plus while shower the water stay “flood” till finish shower.. Had old chicken bone Laing on floor with the bed skirt covering also Apple were left hiding under bed skirt.. The bed skirt were also oversized.
Se hospedó 5 noches en marzo de 2022
Respuesta de Manager, el 31 mar. 2022
Hello Coralynn,Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Jadaria

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is disgusting. Room was cleaned prior to us getting there. I have photos of many roaches in the bathroom. I had to purchase my own clean supplies to clean the room. When we complained they said I should’ve said something earlier when I did twice! The only gave me 25 dollars back after paying over 700 bucks
Se hospedó 3 noches en marzo de 2022
Respuesta de Manager, el 31 mar. 2022
Hello Jadaria,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we respond promptly to pest alerts with expert extermination services and treat to deter pests on a regular scheduled basis. We respond to all claims of a pest issue with prompt and professional action. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excelente

Roman

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2022
Respuesta de Manager, el 23 mar. 2022
Hello Roman, On behalf of our entire staff thank you for staying with us and for rating your stay.,

10/10 Excelente

Emely

Se hospedó 2 noches en diciembre de 2021
Respuesta de Manager, el 12 jun. 2022
Hello Emely, Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 Bueno

Gian

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en marzo de 2022
Respuesta de Manager, el 9 jun. 2022
Hello Gian, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

6/10 Aceptable

Kathleen

Viaje en grupo
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2022
Respuesta de Manager, el 28 feb. 2022
It was our privilege to earn your business and we hope to host you again on your next trip.,

2/10 Terrible

Kim

Viaje en grupo
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
First room was dirty. Ashes in the sink, air didn’t work lights didn’t work. Was moved to another room which was resent. The area is disgusting.
Se hospedó 1 noche en febrero de 2022
Respuesta de Manager, el 23 feb. 2022
I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

8/10 Bueno

Theresa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Surprise!
Year’s ago Werner Enterprises used the La Quinta Inn for meetings and housing for Students and Driver’s. I was thankful Super 8 has kept the tradition of Comfort; Although pricey. I see remodeling is taking place at that location and the next morning as I was contemplating having a cup of coffee ( the condiments was there but not coffee) a small roach strolled out of the coffee maker. Perhaps it was the coffee bandit! Was it a fluke?! I don’t know, maybe it was connected to the construction, I don’t know. But it was there. Oh, and they take a $ 100.00 deposit, that I don’t recall seeing in Hotel.com description. Which they did return the next morning at my departure. The Motel does not accept American Express!
Se hospedó 1 noche en enero de 2022
Respuesta de Manager, el 30 ene. 2022
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,

10/10 Excelente

Giacinto

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Enjoyable stay
Enjoyed my stay We felt very safe there I will go there again when staying in that area.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Manager, el 31 dic. 2021
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our area. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

4/10 Malo

Misha

Se hospedó 1 noche en diciembre de 2021
Respuesta de Manager, el 30 dic. 2021
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

6/10 Aceptable

Jill

Viaje en pareja
No le gustó: Limpieza y servicios
There was blood on the door around the peep hole and all over the blow dryer, holes in the curtain and the bed spread.
Se hospedó 2 noches en diciembre de 2021
Respuesta de Manager, el 30 dic. 2021
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Kelcey

Se hospedó 1 noche en diciembre de 2021
Respuesta de Manager, el 28 dic. 2021
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

2/10 Terrible

Michael

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Disgusting hotel and bad service
I knew from the start it was going to be bad when they wouldn't let us check in 1 minute before 3:00pm despite having 10+ people waiting and the front desk not helping anyone. They then required everyone to pay a $200 CASH deposit even though Hotels.com says you can pay card. The front desk woman was really rude throughout the whole process and her manager was nowhere to be found. The hotel and rooms were gross. Our room had a place for a smoke detector but there wasn't one. The ice machine didn't work. There were people living in the hotel. Do not stay here under any circumstances. It is disgusting and horrible.
Se hospedó 2 noches en noviembre de 2021
Respuesta de Manager, el 23 dic. 2021
We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 Aceptable

William

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Shower did not work properly,toilet made loud singing sound when flushed. Smoke detector missing.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Manager, el 12 dic. 2021
On behalf of our entire staff, we thank you for your business and for your comments regarding our shower and also our toilet. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible
It was horrible moment we walked in and it it’s super hot and humidity then the cart pet was super soaked I’m guessing the fridge or ac had a leak and when walking to restroom I slip n fall on their greasy slippery floor the room was dirty still
Se hospedó 1 noche en diciembre de 2021
Respuesta de Manager, el 12 dic. 2021
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.,