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Opiniones de Stone Villa Inn

3 out of 5
Stone Villa Inn
2175 S El Camino Real, San Mateo, CA

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 228 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 252 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 212 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 174 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 135 de 1001 opiniones" "

7.0/10

Limpieza

6.8/10

Servicio y personal

7.6/10

Servicios

6.6/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Ricardo

Se hospedó 1 noche en marzo de 2022
Respuesta de Guest Services, el 12 mar. 2022
We are glad you enjoyed your stay with us.

10/10 Excelente

Frayner Gomez

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo excelente
Se hospedó 1 noche en enero de 2022
Respuesta de Guest Services, el 17 ene. 2022
Thank you for your positive feedback. We look forward to seeing you again soon.

10/10 Excelente

Cliente verificado

Viaje con mascota, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tranquilida
Se hospedó 1 noche en abril de 2021
Respuesta de Guest Services, el 26 abr. 2021
Dear Guest, thank you for our positive feedback, we appreciate you staying with us and very much looking for your next visit

10/10 Excelente

Cliente verificado

Viaje en pareja
Las sábanas , estabas sucias , el baño tiene hongo, The sheets, you were dirty, the bathroom has fungus,
Se hospedó 1 noche en abril de 2021
Respuesta de Guest Services, el 21 abr. 2021
Dear Guest, thank you for your feedback, we apologize for the inconvenience

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal
Todo muy bien todos bien amables y los cuartos bien limpios
Se hospedó 1 noche en febrero de 2021
Respuesta de Stone Villa Inn Team, el 17 feb. 2021
MUCHAS GRACIAS POR QUEDARSE CON NOSOTROS NOS VEMOS PRONTO DE NUEVO

6/10 Aceptable

IBET D

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Estuvo bien solamente hace ocho días que deberían de ver regresado mi depósito y aún no lo hacen me pidieron $100 de depósito
Se hospedó 1 noche en octubre de 2020
Respuesta de Guest Services Team, el 17 nov. 2020
Thank you for your feedback. We will investigate the matter further.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en julio de 2020
Respuesta de Guest Experience Team, el 29 jul. 2020
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team

4/10 Malo

Oscar

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2020
Respuesta de Customer Care Team, el 8 jul. 2020
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2020
Respuesta de Customer Care Team, el 26 mar. 2020
Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again. Best Regards, Customer Care Team

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2020
Respuesta de Customer Care Team, el 6 feb. 2020
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Best Regards, Customer Care Team

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en octubre de 2019
Respuesta de Customer Care Team, el 17 oct. 2019
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

6/10 Aceptable

Franklin

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hotel con buena ubicación pero pésima limpieza
Pésima limpieza, no existe un control de calidad. Aunque en el señor de recepción es una persona amable, la pésima limpieza de la habitación elimina cualquier buen comentario.
Se hospedó 4 noches en septiembre de 2019
Respuesta de Customer Care Team, el 22 sept. 2019
Dear Franklin, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

10/10 Excelente

Santos

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2019
Respuesta de Customer Care Team, el 4 sept. 2019
Dear Santos, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

4/10 Malo

Carlos

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
HAY MEJORES !
Por el precio puedes encontrar mejores hoteles, desde la llegada poco amable, hasta las condiciones de la habitación, bastante bastante sucia la alfombra, ni se te ocurra andar descalzo que agarras una enfermedad, camas poco cómodas y sector por la noche bastante inseguro
Se hospedó 1 noche en julio de 2019
Respuesta de Customer Care Team, el 31 jul. 2019
Dear Carlos, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean. Nice bed Good Neighborhood... Quiet.......
Se hospedó 1 noche en junio de 2019
Respuesta de Siva, el 18 jun. 2019
Thanks for your response

10/10 Excelente

Sara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2018
Respuesta de Guest Experience Manager, el 16 oct. 2018
Dear Sara, Thank you for rating your recent stay with us; we are pleased that you enjoyed your time here so much. We hope to welcome you back soon! Best regards, Guest Experience Team @ Stone Villa Inn

6/10 Aceptable

mayra

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Lo recomiendo
El hotel me encanto tiene todas sus habitaciones muy Amplias modernas diseños acutuales me encanto
Se hospedó 1 noche en noviembre de 2017

8/10 Bueno

martha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Servicio amable. la ubicacion fue perfecta para nosostros pues visitabamos familiares que viven en San Mateo.
Se hospedó 3 noches en junio de 2017
Estamos muy contentos de leer que te gustó nuestra ubicación y cálida hospitalidad. Muchas gracias por tomar un momento para escribirnos sus pensamientos sobre su estancia. Esperamos que te ayude a planificar tu viaje.

6/10 Aceptable

M Adela, Caracas

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Estructura de cama muy grande!
Las camas tienen una estructura mas grande que el colchón, así que te golpeas cada vez que pasas al lado de ellas. Además que al ser tan grandes estorban para entrar al baño.

6/10 Aceptable

Rodrigo

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Buen Hotel
Buen hotel sobre todo si vas de paso, lejos de San Francisco

8/10 Bueno

Thomas

Le gustó: Limpieza
No le gustó: Servicio y personal
Typical Motel with some design
It is a typical motel, no services. The neighborhood is mot exceptional. The place looks slightly better than a regular motel, has some outside design towards the main street.
Se hospedó 1 noche en marzo de 2022

4/10 Malo

Sophia

Bathroom smell so musty that I must keep it closed at all time. I’d spend as little time as possible in there. Perhaps main floor rooms are used more Often may not smell like the 2nd floor bathroom. They renovated the motel to be an inn, it’s decent but the carpet was kind of dirty when I walked in. Very strong ordor of odor spray that was def a turn off. 2 Chinese, Vietnamese and pizza across the street was def plus. However I won’t stay there again cause I prefer a nicer name brand hotel. Thus hotel tonight App had this inn on their site, so I went for it. Def not for me
Se hospedó 1 noche en marzo de 2022

2/10 Terrible

Bianca, Fresno

Viaje de negocios
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The room was filthy! Mold was ALL over the bathroom and there was what appeared to be blood splattered on the wall in the bathroom. I will be reporting them to the health department. The manager Raul was completely rude and unprofessional!
Se hospedó 2 noches en marzo de 2022
Respuesta de Guest Services, el 12 mar. 2022
We apologize for the inconvenience caused to you. We are investigating the matter and corrective measures will be initiated promptly.

10/10 Excelente

Mark, Monterey

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If you are looking for a very good bargain hotel stay, this property is one of the best. The manager is exceptional, the rooms are decent, and the location convenient.
Se hospedó 2 noches en febrero de 2022
Respuesta de Stone Villa Inn Team, el 1 mar. 2022
Thank you for your feedback and words of appreciation. We look forward to having you stay with us again. Warm regards from our General Manager, Rahul.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 1 noche en febrero de 2022
Respuesta de Stone Villa Inn Team, el 1 mar. 2022
Thank you for your feedback. We look forward to having you stay with us again.

10/10 Excelente

Daniel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2022
Respuesta de Guest Services , el 24 feb. 2022
Thank you for your positive feedback.

10/10 Excelente

Mark, Monterey

Se hospedó 1 noche en febrero de 2022

10/10 Excelente

priscilla

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
If you need to run errands and visit friends and family nearby, this is a very good hotel to stay for a few days.
Se hospedó 1 noche en enero de 2022
Respuesta de Indrani, Front Desk Team, el 8 feb. 2022
Thank you for your words of appreciation. We look forward to having you stay with us again.

10/10 Excelente

Angelina

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2022
Respuesta de Stone Villa Inn Team, el 26 ene. 2022
Thank you for your positive feedback. We look forward to seeing you again soon.

8/10 Bueno

Claudia

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient location. The hotel is close to the freeway, dining and shopping. My room was fully renovated. The only downside is i could hear the family upstairs LOUD & clear. I only slept about 2.5 hours which was horrible, i had my nursing state license exam the next day. Other than that, everything was great. They will ask for a $100 deposit fee that isnt mentioned on expedia. I traveled on my own, i felt safe enough to proceed to stay the night there.
Se hospedó 1 noche en enero de 2022
Respuesta de Guest Services, el 16 ene. 2022
Dear Claudia; Our sincere apologies for the negative experience with the sounds, we appreciate your feedback - safe travels

4/10 Malo

Margaret

Se hospedó 1 noche en enero de 2022

8/10 Bueno

Jesus

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de Stone Villa Inn Team, el 8 ene. 2022
thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us and, we look forward to having you back with us again. Best regards, Guest Experience Team @ Stone Villa Inn

4/10 Malo

Jasmine

Se hospedó 5 noches en junio de 2020

8/10 Bueno

Michael

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
No coffee provided but comfortable beds
Comfortable bed. Room was comfortable. Shower head too low for folk that are 6ft5in. Probably would not have cost any extra to put them higher when they were building the place. Dirty freezer compartment of the mini fridge in the room. No coffee. Nothing. Not in the room. Not on the premises. Probably the thing that irked me the most. Actually his comment irked me more. "Go down a few blocks to the Starbucks". Very disappointed. A coffee machine in reception could work well with minimal risk to anyone. Otherwise coffee machines in the rooms.
Breakfast room
Breakfast room #2
Se hospedó 1 noche en diciembre de 2021
Respuesta de Guest Services, el 15 dic. 2021
Thank you for your feedback. The safety of our guests and employees is our top priority. We were working on bringing some of the amenities back but we had to pause it due to the new variant.

8/10 Bueno

alicia

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I like the location. The hotel was near stores.
Se hospedó 2 noches en noviembre de 2021
Respuesta de Indrani Sircar, el 6 dic. 2021
Thank you for your feedback. We appreciate hearing from you. We look forward to having you stay with us again. Indrani Front Desk

10/10 Excelente

MARTHA

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room is clean,comfortable and the owner was friendly.
Se hospedó 2 noches en noviembre de 2021
Respuesta de Indrani Sircar, el 6 dic. 2021
Thank you for your words of appreciation. We look forward to having you stay with us again at Stone Villa. Indrani Front Desk

2/10 Terrible

Stephen

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was absolutely horrible. I read the reviews before but thought I would still take the chance since it was the only hotel within walking distance from family. Rude front desk and staff, the rooms were disgusting, walls all covered in nasty grime and god knows what other colors, walls warped, water damage to the floor, and mold around the sink and mirror above it. I will say the bedding was nice… I think. Disappointing.
Se hospedó 1 noche en noviembre de 2021
Respuesta de Indrani Sircar, el 6 dic. 2021
Dear Stephen, We are sorry that we did not meet your expectations. Your feedback has been noted, and we hope to do better should you stay with us again. Thank you, Indrani Front Desk

2/10 Terrible

Nour

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2021

8/10 Bueno

YILING

Se hospedó 1 noche en noviembre de 2021
Respuesta de Stone Villa Inn Team, el 18 nov. 2021
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

8/10 Bueno

Vita

Staff is so helpful...
It was cozy n clean. There were ample towels n tissues. GreaT getaway for us !
Se hospedó 6 noches en noviembre de 2021
Respuesta de Guest Services, el 12 nov. 2021
We are glad you enjoyed your stay with us.

10/10 Excelente

Angela

Se hospedó 1 noche en octubre de 2021

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worst Hotel in Town
Worst hotel I've ever stayed at in my life. The guy at the front desk was extremely rude and unreasonable for many reasons. There was about 7-8 cars in the parking lot with probably 50 spaces available and told me that any guests would need to pay for parking. Avoid at all costs.
Se hospedó 1 noche en octubre de 2021
Respuesta de Guest Services, el 28 oct. 2021
Dear Guest, We apologize for the inconvenience but we allow a maximum of 2 cars per room at no charge due to limitations of parking spaces. If you share your reservation details we can investigate the matter further.

6/10 Aceptable

Raul

No le gustó: Limpieza
You pay for what you get
Room condition was ok. Musty cigarette smell when we first walked in. Had to turn a/c unit to filter air. Bathroom not cleaned properly as hair was still on sink counter. Also no wash cloths were included. Some mold in shower area too. TV did not work until we figured out someone had disconnected the power cord which seemed intentional as it was located well behind the entertainment unit. Questioned cleanliness of room as food from previous guest was still in the refrigerator. Overall for the price and if you can overlook the issues described, decent place to stay if it's just for one or two nights.
Se hospedó 2 noches en octubre de 2021
Respuesta de Guest Services, el 25 oct. 2021
Thank you for your feedback. Let us assure you corrective measures are being taken based on your feedback.

10/10 Excelente

Patrick, Livermore

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My car was in the shop so needed to stay close to my work since I live 42 miles away. For the price, this was a very nice stay. The rooms are decent and functional. Also very spacious. The on-site coffee house was closed. It was very quiet and in a safe area. Overall a very pleasant stay.
Se hospedó 3 noches en octubre de 2021
Respuesta de Guest Services, el 21 oct. 2021
We are glad you enjoyed your stay with us.

2/10 Terrible

Eileen

Se hospedó 1 noche en octubre de 2021

6/10 Aceptable

Raul

No le gustó: Limpieza
Hotels.com should verify the accuracy of the photo
Hotels.com needs to verify the accuracy of the pictures ... all the pics look amazing very clean and modern when you arrived at your room the photoshop magic is gone!! For the price I pay is ok, however, the pictures create a false expectation...
Se hospedó 3 noches en octubre de 2021
Respuesta de Guest Services, el 15 oct. 2021
Thank you for your feedback. Our pictures were updated based on our last renovation and should be accurate.

10/10 Excelente

Benjamin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfectly fine place to stay!
I've stayed here twice and both times the room was clean and comfortable, check-in was fast, wifi worked fine, and the rate was inexpensive. I do wish there was a coffeemaker in the room though. Other than that, no complaints.
Se hospedó 2 noches en septiembre de 2021
Respuesta de Stone Villa Inn Team, el 27 sept. 2021
Thank you for your note of appreciation. We look forward to having you stay with us again.

10/10 Excelente

Tamara

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2021
Respuesta de Stone Villa Inn Team, el 27 sept. 2021
We are delighted to know you found your stay at Stone Villa satisfying. We hope to have you as a guest again.

8/10 Bueno

Nichole

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2021
Respuesta de Guest Services, el 23 sept. 2021
Thank you for your feedback. We are glad you enjoyed your stay with us. Stay safe and visit us again soon.