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Opiniones de Holiday Inn & Suites Santa Maria, an IHG Hotel

3 out of 5
Holiday Inn & Suites Santa Maria, an IHG Hotel
2100 N Broadway, Santa Maria, CA

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 415 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 227 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 177 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 100 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 85 de 1004 opiniones" "

7.8/10

Limpieza

8.2/10

Servicio y personal

7.6/10

Servicios

7.6/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Reyber

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy limpio. Excelente servicio
Se hospedó 1 noche en febrero de 2024
Respuesta de Seth Foster, el 12 feb. 2024
Dear Reyber, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager

10/10 Excelente

Guadalupe

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Sergio H. Assistant General Manager, el 17 ene. 2024
Hello Guadalupe, It was a pleasure having you as our guest at the Holiday Inn & Suites - Santa Maria. We hope we can welcome you back in the near future.

10/10 Excelente

Martha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sergio H. Assistant General Manager, el 14 dic. 2023
Greeting Martha,We are excited to have had you as one of our guest. Thank you for your rating of the Holiday Inn & Suites - Santa Maria. We are happy to see you had a positive stay. We hope to welcome you back in the near future.

10/10 Excelente

mayra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
excellent service and very friendly staf
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sergio H. Assistant General Manager, el 7 nov. 2023
Hello mayra,Thank you for being our guest at the Holiday Inn & Suites - Santa Maria. We are excited to hear that our friendly staff provided excellent service. Thank you again for staying with us. We hope to see you soon!

10/10 Excelente

Salustia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Sergio H. Assistant General Manager, el 3 sept. 2023
Hello Salustia, Thank you for reviewing the Holiday Inn & Suites - Santa Maria. We are happy to have had you as one of our guests. Thank you again for staying with us. We hope to see you soon!

4/10 Malo

Gilberto

Se hospedó 3 noches en agosto de 2023
Respuesta de Sergio H. Assistant General Manager, el 19 sept. 2023
Hello GILBERTO, Thank you for the 5 out 5 rating of the Holiday Inn & Suites - Santa Maria! We are happy you enjoyed your stay. Please visit us soon

10/10 Excelente

Maria

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lo recomiendo.
Se hospedó 4 noches en agosto de 2023
Respuesta de Sergio H. Assistant General Manager, el 23 ago. 2023
Hello Maria, Thank you for taking your time to review the Holiday Inn & Suites - Santa Maria. We are ecstatic to see you rated us 5 out 5. We work hard to provide a level of service the Holiday Inn is known for. Thank you again for staying with us. We hope to see you soon in the near future.

10/10 Excelente

Andres

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Por su cosina y su alberca
Se hospedó 1 noche en agosto de 2023
Respuesta de Sergio H. Assistant General Manager, el 10 ago. 2023
Hello Andres,You rated us 5 out of 5 and we greatly appreciate it! Thank you for taking the time to review the Holiday Inn & Suites - Santa Maria.. We work hard to maintain the amenities available to our guest. We are happy you had such an enjoyable experience with us and we are so excited for our next opportunity to be of service to you!

8/10 Bueno

francisco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 3 noches en julio de 2023
Respuesta de Sergio H. Assistant General Manager, el 1 ago. 2023
Hello francisco,Thank you for your review of the Holiday Inn – Santa Maria! We truly appreciate having you as our guest. We thank you again for your rating and can’t wait to welcome you back soon!

6/10 Aceptable

Rocio

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Sergio H., el 12 may. 2023
Hello Rocio,Thank you for taking the time to review the Holiday Inn - Santa Maria. We appreciate your candid feedback as all of our guests opinions are valuable and help in providing a better experience. If there is anything we can do to make your experience better, we would love to talk with you further. Please contact me or the Manager on Duty at (805) 928-6000 so that I can gather more details.

10/10 Excelente

Moisés

Se hospedó 1 noche en marzo de 2023
Respuesta de Sergio H. Assistant General Manager, el 17 abr. 2023
Hello Moisés,We’d like to thank you for your glowing rating of the Holiday Inn & Suites - Santa Maria! We look forward to your return!

6/10 Aceptable

Edna

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Queja
El sink del baño estuvo tapado lo reporte a la recepción y dijeron que enviarían a destapar lo cual no fue posible en cuanto al desayuno llegamos a las 11 y la recepción nos dijo que no podía darnos el cupón por que se cierra a las 11 eso me parcecio muy malo puesto que tuvimos que hir a desayunar y pagar a otro lugar, mi estadía no fue cordial.
Se hospedó 2 noches en febrero de 2023
Respuesta de Sergio H. Assistant General Manager, el 24 feb. 2023
Hola Edna,Me preocupó mucho ver que tenía desafíos en el Holiday Inn – Santa María. Para mí, significa que no cumplimos con brindarle una experiencia habitual de la marca Holiday Inn. Considere ponerse en contacto conmigo cuando le resulte más cómodo para que podamos recopilar más detalles.

10/10 Excelente

Silvia

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza
Excelente lugar para recomendarlo buen servicio excelente personal
Se hospedó 1 noche en enero de 2023
Respuesta de Seth Foster, el 14 feb. 2023
Dear Silvia, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager

10/10 Excelente

Juan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The bathroom had some things that dint work
Se hospedó 1 noche en abril de 2022
Respuesta de OM, el 19 abr. 2022
Thank you for the review we are happy to hear that you enjoyed your stay, and we hope to see you again soon!

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
Mas o menos
Alfombras y puertas viejas
Se hospedó 1 noche en noviembre de 2021
Respuesta de OM, el 26 dic. 2021
Thank you for the review we are happy to hear that you enjoyed your stay and we hope to see you again soon!

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I felt like taken to the cleaner for overpaying a horrible, very old and not well kept room.
Se hospedó 1 noche en julio de 2021
Respuesta de OM, el 2 ago. 2021
Thank you for the review we are sorry that you had this experience with us. We are working everyday to keep our hotel maintained and updated. We hope that you come back and have a better experience with us.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy limpio
Se hospedó 1 noche en junio de 2021
Respuesta de OM, el 23 jun. 2021
Thank you for the review we are very happy that you had this experience with us. We hope to see you again soon

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Las abitaciones
Se hospedó 1 noche en mayo de 2021
Respuesta de OM, el 13 may. 2021
Gracias

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buen lugar, tranquilo, centrico, limpio, agradable.
Se hospedó 2 noches en abril de 2021
Respuesta de OM, el 17 abr. 2021
Thank you for your review. We hope to see you next time.

10/10 Excelente

Manuel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo bien
Se hospedó 1 noche en marzo de 2021
Respuesta de OM, el 6 mar. 2021
gracias

10/10 Excelente

Rosalba

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2020
Respuesta de OM, el 2 mar. 2021
thank you for your review we hope to see you again!

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en agosto de 2020

10/10 Excelente

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020

4/10 Malo

Jonattan

Viaje familiar
50% of 100%
The shower didn't have to much pressure. We missed an appointment regarding this. Also, the hotel it's kind of old.
Se hospedó 1 noche en enero de 2020

10/10 Excelente

Heidi

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good
Se hospedó 1 noche en marzo de 2024
Respuesta de Seth Foster, el 26 mar. 2024
Dear Heidi, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager

10/10 Excelente

Jacquelyn

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I've been coming here for the last few years and what I really like is how consistent the service is.
Se hospedó 1 noche en marzo de 2024
Respuesta de Seth Foster, el 25 mar. 2024
Dear Jacquelyn, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager

4/10 Malo

Pamela

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
In disrepair. Couch/sofa bed needs to be replaced and burned. Terrible condition. Sink in bathroom did not drain. Very hard to turn shower on. Pool’s heater was out of order and hot tub was under construction although no work was done while we were there. Carpet in room smelled. Did not try to use burners in kitchen as they looked out of order. No utensils at all as well as pots/pans/dishes. Staff were very professional and friendly. Breakfast not included unlike majority of Holiday Inns.
Se hospedó 3 noches en marzo de 2024
Respuesta de Seth Foster, el 16 mar. 2024
Dear Pamela, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Having a room that smells and does not have the amenities you expected is a huge inconvenience, and I would feel the exact same way. Please know that comments like yours are not falling on deaf ears. Our new owners are in the process of finalizing plans to give this property a much needed “face lift.” We hope to start construction sometime later this year. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Best Regards, Seth Foster General Manager

2/10 Terrible

José

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Did not like that I was charged $10.00 for parking room was a little outdated no waters for being a Hilton hotel I was expecting better service coffee supply’s limited not satisfied very unhappy customer probably would not be back especially with more options close by
Se hospedó 2 noches en marzo de 2024
Respuesta de Seth Foster, el 13 mar. 2024
Dear Jose, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While I know our parking fee is catching some of our guests off guard, we are trying to be as flexible as we can. If you would like to discuss further, please feel free to contact me at any time. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager

10/10 Excelente

Purnama

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Sergio H. Assistant General Manager, el 10 mar. 2024
Hello Purnama, It was a pleasure having as a guest at the Holiday Inn & Suites - Santa Maria. We are happy you had positive stay and can't wait to welcome you back. Thank you again.

6/10 Aceptable

Paetu

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Seth Foster, el 6 mar. 2024
Dear Paetu, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While your survey did not mention anything specific, if you have the time, I would like to hear about why we failed to meet your expectations. While I know my team is not perfect, any information you can give will help us ensure these types of occurrences do not happen to other guests. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager

4/10 Malo

Rick

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
The tub had only a trickle of water coming out of the faucet. Of course this impacted the shower, which was very weak as a result. That’s enough right there for a low rating. Get your shower right. Aside from the weak shower, with only a trickle coming out of the faucet, how exactly are you getting the tub clean???? I could ignore the large chunk of bathroom tile missing, the weird drip stain on the mirror, even the graffiti carved into the mirror frame, but don’t give me a weak shower. Won’t be staying here again.
Se hospedó 2 noches en febrero de 2024
Respuesta de Seth Foster, el 27 feb. 2024
Dear Rick, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Having a room with less than desirable plumbing is a huge inconvenience, and I would feel the exact same way. Please know that is is unacceptable by any of our standards, and my maintenance team will attempt to locate the room you stayed in and correct the issue. In addition, please know that comments like yours are not falling on deaf ears. Our new owners are in the process of finalizing plans to give this property a much needed “face lift,” which includes replumbing the bathrooms. We hope to start construction sometime later this year. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Best Regards, Seth Foster General Manager

4/10 Malo

Rodney

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
There were broken tiles in the bathroom, the sliding glass door was broken (wouldn’t open properly), and the refrigerator was noisy. There were several people slamming doors in the hallway throughout the early morning (7:00-8:00 am). The room was large, clean and the bedding was fairly comfortable but couldn’t get a good night’s sleep due to the noisy refrigerator and freeway noise. Also there was an unexpected $10.00 parking fee.
Se hospedó 1 noche en febrero de 2024
Respuesta de Seth Foster, el 26 feb. 2024
Dear Rodney, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Having a room with that many deficiencies is a huge inconvenience, and I would feel the exact same way. Please know that comments like yours are not falling on deaf ears. Our new owners are in the process of finalizing plans to give this property a much needed “face lift.” We hope to start construction sometime later this year. As for our noisy guests, I will be meeting with our operations manager to see how we can better respond so that these types of issues do not have a negative impact on other guests. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Best Regards, Seth Foster General Manager

2/10 Terrible

Ashish

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Seth Foster, el 26 feb. 2024
Dear Ashish, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While your survey did not mention anything specific, if you have the time, I would like to hear about why we failed to meet your expectations. While I know my team is not perfect, any information you can give will help us ensure these types of occurrences do not happen to other guests. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager

10/10 Excelente

Dominique

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios
They allow pets and the staff are very welcoming
Se hospedó 2 noches en febrero de 2024
Respuesta de Seth Foster, el 19 feb. 2024
Dear Dominique, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager

6/10 Aceptable

Armando

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Sergio H. Assistant General Manager, el 16 feb. 2024
Hello Armando, Thank you for staying at the Holiday Inn - Santa Maria. We strive to provide excellent service along with a relaxing comfortable stay. If there is anything we can do to improve our services, please do not hesitate to let us know. We hope we can welcome you back in the near future.

4/10 Malo

Darcie

No le gustó: Servicio y personal
Se hospedó 2 noches en febrero de 2024
Respuesta de Seth Foster, el 17 feb. 2024
Dear Darcie, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While your survey did not mention anything specific, if you have the time, I would like to hear about how we failed to meet your expectations. While I know my team is not perfect, any information you can give will help us ensure these types of occurrences do not happen to other guests. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager

10/10 Excelente

YVETTE

Viaje familiar
I kove our suite room. So fast and easy to check-in.. Staff are nice and respectful as well..
Se hospedó 1 noche en febrero de 2024
Respuesta de Seth Foster, el 12 feb. 2024
Dear Yvette, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that my team provided you with great service, while we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager

2/10 Terrible

Arcadio

Viaje de negocios, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was very rude
Se hospedó 1 noche en febrero de 2024
Respuesta de Seth Foster, el 15 feb. 2024
Dear Arcadio, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. As I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.That being said, I am sorry to hear that you and your guest did not have a positive interaction with my staff. While we strive to give our absolute best to all guests that walk through our doors, sometimes the situation requires tough choices. While I have no doubt that the outcome was not the most desirable, please know that we truly felt it was the best for all parties involved. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. Warmest Regards, Seth FosterGeneral Manager

10/10 Excelente

Priscilla, BAKERSFIELD

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Seth Foster, el 6 feb. 2024
Dear Priscilla, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager

6/10 Aceptable

HAROLD, Patterson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Seth Foster, el 5 feb. 2024
Dear Harold, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While your survey did not mention anything specific, if you have the time, I would like to hear about how we failed to meet your expectations. While I know my team is not perfect, any information you can give will help us ensure these types of occurrences do not happen to other guests. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager

6/10 Aceptable

Merwyn

Viaje de negocios
No le gustó: Condiciones de la propiedad
Pros: gym is nice weights and some cardio, location is convenient for on and off 101. Cons: The sanitizer or carpet cleaner or whatever they useso strong it is oppresive. Onnarrival, tv didn't work, AC/fan/heat didnt work, and the fridge was left open so it was warm and I had food to put in it. I was not offered a room change. Maintenance fixed tv(bad hdmi cable) got the ac/heat unit to work (though even when off it stayed on and was loud at night) and I had to throw away about 25$ in food due to the fridge. I was told "it will cool down", but it took until the next day and food spoiled. Since it was a work trip, and I have budget for food, it was a bummer to loose most of it.
Se hospedó 2 noches en enero de 2024
Respuesta de Sergio H. Assistant General Manager, el 2 feb. 2024
Hello Merwyn,Thank you for choosing the Holiday Inn & Suites - Santa Maria for your accommodations needs. We appreciate mentioning that we have nice weights in the gym and that we are conveniently located off highway 101. I also want to thank you for listing the inconsistencies and will be taking the measures to correct them. If there is anything else we can do to make things right, please do not hesitate to let me know. I hope we can invite you back for a more comfortable visit.

10/10 Excelente

Santiago

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo esta muy bien únicamente no me gusto porque no tiene el desayuno incluido
Se hospedó 1 noche en enero de 2024
Respuesta de Seth Foster, el 1 feb. 2024
Dear Santiago, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager

10/10 Excelente

Fabian

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Seth Foster, el 1 feb. 2024
Dear Fabian, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager

4/10 Malo

Cindy

Se hospedó 1 noche en enero de 2024
Respuesta de Seth Foster, el 25 mar. 2024
Dear Cindy, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While your survey did not mention anything specific, if you have the time, I would like to hear about why we failed to meet your expectations. While I know my team is not perfect, any information you can give will help us ensure these types of occurrences do not happen to other guests. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager

6/10 Aceptable

Armando

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Seth Foster, el 28 ene. 2024
Dear Armando, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While your survey did not mention anything specific, if you have the time, I would like to hear about why we failed to meet your expectations. While I know my team is not perfect, any information you can give will help us ensure these types of occurrences do not happen to other guests. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager

6/10 Aceptable

Jordan

Le gustó: Servicio y personal
Pretty unimpre
Se hospedó 1 noche en enero de 2024
Respuesta de Seth Foster, el 26 ene. 2024
Dear Jordan, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While your survey did not mention anything specific, if you have the time, I would like to hear about why we failed to meet your expectations. While I know my team is not perfect, any information you can give will help us ensure these types of occurrences do not happen to other guests. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager

6/10 Aceptable

Cory

Viaje familiar
No le gustó: Servicio y personal y servicios
Charging for parking after you have already paid to stay is greedy thing to do. Nothing was mentioned when booking but charged when you got the hotel. Rooms were nice but were not cleaned daily.
Se hospedó 6 noches en enero de 2024
Respuesta de Seth Foster, el 25 ene. 2024
Dear Cory, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While I know our new parking fee is catching some of our guests off guard, we are trying to be as flexible as we can. If you would like to discuss further, please feel free to contact me at any time. In addition, we do offer daily room refreshes, where we empty the trash, replenish your bath amenities, and replace any dirty towels. I don't know why you were not provided this service, and I will be speaking with my Director of Housekeeping right away to figure out how we went wrong, so it does not effect other guests. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager

8/10 Bueno

jazmyne

Le gustó: Servicios
Se hospedó 2 noches en enero de 2024
Respuesta de Seth Foster, el 22 ene. 2024
Dear Jazmyne, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager

6/10 Aceptable

Robert

Se hospedó 2 noches en enero de 2024
Respuesta de Sergio H. Assistant General Manager, el 19 ene. 2024
Hello Robert,Thank you for choosing the Holiday Inn & Suites - Santa Maria for your accommodation needs. If there is anything else we can do do make your stay even better, please do not hesitate to let us know. We want to invite you back for years to come. Thank you again for being our guest.

10/10 Excelente

Laurin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Sergio H. Assistant General Manager, el 19 ene. 2024
Hello Laurin,It was a pleasure hosting you at the Holiday Inn & Suites - Santa Maria. We are very pleased you had a positive stay. I hope you can visit us again in the near future.