The hotel itself is lovely but customer service is appalling. Check in was very slow, we were given a very off putting list of regulations for our dog - not very welcoming!
Daily housekeeping was terrible, there were things not done every time. We were given dirty towels with skid marks on one day, another day the card was removed from the door but nothing was done. Tea tray wasn’t replenished, bath wasn’t cleaned, bleach was spilt on the floor and left there
Walking around the hotel not one member of staff acknowledged us for our entire stay.
Building and grounds are beautiful, pool and spa lovely but badly let down by service