Habitación estándar, 2 camas Queen size | Balcón

Opiniones de King's Pointe Waterpark Resort

3.5 out of 5
King's Pointe Waterpark Resort
1520 E Lakeshore Dr, Storm Lake, IA

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 90 de 261 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 88 de 261 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 47 de 261 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 26 de 261 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 10 de 261 opiniones" "

8.4/10

Limpieza

7.8/10

Servicio y personal

7.4/10

Servicios

8.2/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Rosa

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en junio de 2021
Respuesta de Tj, el 4 jul. 2021
Thank you for your feedback. We will address your concerns.

10/10 Excelente

Lourdes

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2017

10/10 Excelente

Javier, Dallas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel
Excelente!!!

4/10 Malo

Matthew

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
Restaurant, water park and fitness center all closed. Unable to call and reach front desk. Asked for late checkout from 11 to noon and was declined.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Kristen

Viaje familiar con niños
No le gustó: Servicio y personal y condiciones de la propiedad
Staff was rude and had no idea how to do their jobs. Paint chips were in the pool area. Just overall disappointed.
Se hospedó 1 noche en noviembre de 2021
Respuesta de Tracey, el 28 nov. 2021
We apologize for the experience that you had staying with us. We will be looking into these matters and taking the appropriate action to correct these matters. Thank you for the feedback.

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Kids had fun
Se hospedó 1 noche en septiembre de 2021
Respuesta de Amy Von Bank General Manager, el 22 oct. 2021
We are so glad the kids had fun on your visit here at King's Pointe. We hope to see you again soon! Safe travels.

10/10 Excelente

Jamie

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
It was perfect had the view of the lake and a very clean room.
Se hospedó 2 noches en septiembre de 2021
Respuesta de Amy Von Bank General Manager, el 22 oct. 2021
We love hearing that you had a pleasant and memorable stay in our lakeside resort. We hope you will come back and stay with us again soon! Safe travels and best wishes from all of us at King's Pointe Resort Storm Lake, IA

4/10 Malo

Sofonias

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2021

8/10 Bueno

Brittany

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The beds were very uncomfortable, shower was tiny and outdated. However, my children had an amazing time at the water parks
Se hospedó 2 noches en agosto de 2021

10/10 Excelente

Stef

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing Hotel
Amazing!
Se hospedó 2 noches en agosto de 2021

6/10 Aceptable

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
The hotel is connected to a water park, and they don’t offer discounted or included park passes when you stay at the hotel, or if they do, no one told us about it. We had to pay the regular daily price for the water park. I was disappointed with that.
Se hospedó 2 noches en agosto de 2021

6/10 Aceptable

Cliente verificado

Viaje familiar con niños
No le gustó: Condiciones de la propiedad
View was beautiful. Screen on the sliding door was ripped
Se hospedó 2 noches en agosto de 2021

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I would take my family there again, however, I do not recommend purchasing a stay at King’s Pointe Water Resort through EXPEDIA. When purchasing through this site it does not include the water park! Luckily the manager at Kings Pointe was very understanding and helpful but I will only book directly with the resort in the future.
Se hospedó 3 noches en agosto de 2021

10/10 Excelente

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Short staff room’s were not cleaned daily
Se hospedó 5 noches en agosto de 2021
Respuesta de Tj, el 14 ago. 2021
Thank you for your feedback. We will be addressing your concerns.

8/10 Bueno

Sara

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en agosto de 2021

10/10 Excelente

Veronica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The water slides were not open when we stayed which was one of the entire reasons we stayed there. We were celebrating my sons bday so it was super disappointing we didn’t get to play on the slides. We had terrible service at the hotel restaurant, half my family didn’t get dinner and it is literally the only thing open past 8 in storm lake. We drove 3 hours to play at the water park so we arrived late and hungry. Overall we made the best of it but there was for sure some disappointment from the kids.
Se hospedó 2 noches en agosto de 2021

6/10 Aceptable

Stef

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Motel 6. Not sure if we would stay again
Room was small, pool was nice, air conditioning didnt work in the first room they had to move us and we coukdnt control the air conditioning in the next room sonwe were hot all night.
Se hospedó 2 noches en agosto de 2021

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The indoor outdoor waterpark was a highlight for the kids. The restaurant was accommodating to our large group and provided us a private room. Food was good at a fair price. Also enjoyed the smore's pit. Great location within walking distance to a 9 hole course and putt-putt.
Se hospedó 3 noches en julio de 2021
Respuesta de TJ, el 14 ago. 2021
Thank you for your feedback. We are glad you had a good time.

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Condiciones de la propiedad
Right away we had to call maintenance to fix our sliding glass door that was off its hinge. The room was musty smelling maybe off the first floor and the smell from the lake was not that good. The indoor pool area was closed so the outside area was packed with everyone that stayed there - not a lot of room to social distance. The restaurant needed reservations so we were forced to go off site to eat which was difficult as not much was open.
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Cheryl

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Was great! Water park was nice and inexpensive
Se hospedó 2 noches en julio de 2021
Respuesta de Tj, el 4 ago. 2021
Thank you for your feedback. It was great to hear that you had a good time!

6/10 Aceptable

Andrea

Le gustó: Servicio y personal
Bathtub was full of dead bugs
Se hospedó 2 noches en julio de 2021

10/10 Excelente

Jack

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
In town for a funeral service. The kids loved the waterparks and play areas. It was a nice break for Mom and Dad to relax and let them play. Enjoyed the park. Will come back if we are ever in west central Iowa again.
Se hospedó 2 noches en julio de 2021

10/10 Excelente

Ron

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place for a family visit
We had a lake-view room on the first level. It was clean and comfortable. There was some noise but what are you going to do - it's a hotel that seems to cater to families. We had two small boys so they probably made some noise as well. The internet was decent for a hotel wifi. We enjoyed walking along the lake edge and the boys especially enjoyed the water parks. There is a very nice playground adjoining the property and several excellent Mexican restaurants in town. We were very happy with our stay.
Se hospedó 2 noches en julio de 2021
Respuesta de Tj, el 4 ago. 2021
Thank you for your feedback. We are glad you had fun!

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We didn't like the hours of the pool area and outside pool area.
Se hospedó 2 noches en julio de 2021
Respuesta de Tj, el 4 ago. 2021
Thank you for your feedback! We are addressing this directly.

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en julio de 2021
Respuesta de Tj, el 4 ago. 2021
Thank you for your feed back!

6/10 Aceptable

Cliente verificado

Viaje familiar con niños
No le gustó: Condiciones de la propiedad
The water park is fun but keep an eye on your love ones. The guards were stretched with the areas they were watching.
Se hospedó 5 noches en julio de 2021
Respuesta de Tj, el 30 jul. 2021
Thank you for your feedback! We are addressing your concerns directly.

6/10 Aceptable

Christopher

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Understaffed impacted stay
Room carpet was musty and damp, no housekeeping unless you've booked 3 nights or more (that's what we were told when we went down to get new trash bags and towels), and restaurant was very backed up and slow. Front desk personnel were friendly and apologetic... I think the hotel is just way under staffed.
Se hospedó 2 noches en julio de 2021
Respuesta de Tj, el 30 jul. 2021
Thank you for your feedback! We are working to address this issue.

2/10 Terrible

Cliente verificado

Viaje en grupo, Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Check in person distracted, doing other things. Problems with light fixture in room, restaurant hostess said 45 minute wait for kitchen when we asked what we were supposed to do she shrugged her shoulders. When calling front desk on light fixture, told didn't know when someone would come, offered to call back, didn't. In-door pool no towels, area dirty. Offered no assistance in getting towels.
Se hospedó 1 noche en julio de 2021
Respuesta de Tj, el 4 ago. 2021
Thank you for your feedback. We are sorry for the inconvenience. We are addressing your concerns directly. Thank you

10/10 Excelente

Joseph

Se hospedó 2 noches en julio de 2021
Respuesta de Tj, el 27 jul. 2021
Thank you for your feedback! We are glad you enjoyed your stay!

10/10 Excelente

Jan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en julio de 2021
Respuesta de Tj, el 30 jul. 2021
Thank you!

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Limpieza
No le gustó: Servicio y personal
Decor very outdated, clean-Isu, front desk staff was very rude and seemed annoyed with questions and also checking in is very slow! Food and staff at in-house restaurant was good.
Se hospedó 1 noche en julio de 2021
Respuesta de Tj, el 21 jul. 2021
Thank you for your feedback. We will be looking into your concerns!

10/10 Excelente

Azzedine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Two days vacation was
Se hospedó 2 noches en julio de 2021
Respuesta de Tj, el 21 jul. 2021
Thank you for your feedback!

6/10 Aceptable

Cliente verificado

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios
Overall it was a nice getaway. We stayed in a suite and expected better. Like some silverware, plates, bowls, paper towels, and glasses couldve been provided for us.
Se hospedó 2 noches en julio de 2021

8/10 Bueno

Jay

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2021
Respuesta de Tj, el 30 jul. 2021
Thank you!

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Servicio y personal y condiciones de la propiedad
Great place for family vacation
Se hospedó 4 noches en julio de 2021
Respuesta de Tracey, el 16 jul. 2021
Thank you for your feedback.

10/10 Excelente

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2021
Respuesta de Tj, el 30 jul. 2021
Thank you!

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2021

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
So very neat, beautiful lake
Se hospedó 2 noches en julio de 2021

8/10 Bueno

Cheryl

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Hotel, Restaurant, Pool, Area review
The beds seemed new. They were nice and firm. The bathroom vent didn't work so of course, the wallpaper and tile was falling apart. We had a balcony looking over the parking lot, and it was usable. It was nice we could go out on the balcony and sit. However, there was a dirty diaper in the front yard and it wasn't picked up our whole stay Water Park is complimentary with stay! We had a wonderful time! Would be great if hours to pool were posted somewhere. Restaurant was great. Dinner portions are gigantic! Great park and lookout tower in walking distance. Food vendor showed up selling ice cream, and chimmerones. Bring your cash!
Se hospedó 2 noches en julio de 2021

2/10 Terrible

Cliente verificado

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the staff is less then friendly, none of them are even approachable expect one lady in the mornings. They didn’t have my reservation when i showed up and the manager told me “how lucky i was” they even have a room, that may be true but the way it was said was absolutely disgusting. Our room had flies/ nats all over. they only give you a flat sheet for a blanket, the showers are horrible. this place has gone extremely downhill. they need better staffing, updated rooms & common courtesy for the prices they charge, they’re absolutely not worth it. Save you money go elsewhere.
Se hospedó 3 noches en julio de 2021

4/10 Malo

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property is old - in need of updates. The staff was non-responsive to issues we had while staying there. They do not clean the rooms until after you've been there 7 days. Did not have a phone in the room
Se hospedó 2 noches en julio de 2021
Respuesta de Tj, el 30 jul. 2021
Thank you for your feedback! We will be addressing your concerns directly.

2/10 Terrible

Cliente verificado

Viaje familiar con niños
No le gustó: Servicio y personal y servicios
Ordered tickets from Orbitz. Then upon checkin, even after telling the front desk we already paid, were double charged for our stay. I figured this out after leaving and contacted a manager immediately. I was informed it could take days to a week before we see the money back in our card. Poor service and communication. This should never happen at any hotel. No microwave in room. Only pool available is at the waterpark, to which you have to pay to get in. No hot tub. No free complimentary breakfast. Very disappointing. Will not be returning. Too many GOOD hotels and parks to visit. You're not missing out! Go somewhere else.
Se hospedó 2 noches en julio de 2021

10/10 Excelente

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is clean, easy check and out. Didn't like that you have to pay for waterpark. Easy parking and kid friendly, it's next to a lake with playground and tower.
Se hospedó 1 noche en julio de 2021
Respuesta de Tj, el 4 ago. 2021
Thank you for your feedback. We do have rates that include the waterpark passes. Please ask when booking thru a third party.

8/10 Bueno

Marc

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good stay
Room was good. Kids had a great time. A microwave in the room would have been nice.
Se hospedó 1 noche en junio de 2021
Respuesta de TJ, el 4 ago. 2021
Thank you for your feed back. We are addressing your concerns.

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en junio de 2021
Respuesta de Amy Von Bank General Manager, el 4 jul. 2021
We are so happy to hear you enjoyed your stay with us at our fun family resort. We hope you will come back and stay with us again soon. Safe travels, Amy Von Bank General Manager

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en julio de 2021
Respuesta de Tj, el 30 jul. 2021
Thank you!

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good location
Enjoyed the location. Lake is much clearer, but now moss is able to develop. Room was clean, and shower was very nice.
Se hospedó 1 noche en julio de 2021
Respuesta de Amy Von Bank General Manager, el 3 jul. 2021
We are so glad that you enjoyed your stay with us and that our clean and comfortable rooms helped make your stay a pleasant and memorable experience. Unfortunately the drought has caused low water levels, but we are glad that didn't deter you from enjoying your stay and we are all definitely hoping that we will get some much needed rain soon. We hope to have you stay with us again soon! Thank you!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021
Respuesta de Tracey, el 2 jul. 2021
Thank you for your feedback. We look forward to having you stay with us again!