Very difficult to get to as U2 metro line (nearest) is closed and trams stopped working so had to walk a very long way in the snow to get there. No empathy on arrival. Rooms small and very very dimly lit and dark furniture even with all lights on, but bathroom was ok, service at reception was reception was variable, some very good and helpful but others nonchalant, the biggest issue was that the bar and restaurant are closed on Sundays, the rooms are very hot and difficult to cool because in winter you can only heat them not cool and in summer only cool and not heat. Definitely not 5 star, but near to one of Xmas markets, and once cracked the trams, got around ok,