Caja de seguridad en la habitación y escritorio

Opiniones de Spark by Hilton Winchester

2.5 out of 5
Spark by Hilton Winchester
150 Wingate Dr, Winchester, VA

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 580 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 301 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 86 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 23 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 11 de 1001 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.6/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Servicios y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2019

6/10 Aceptable

Kristine

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Decent hotel for the price, but be prepared it is very basic. You will have no cups glasses in your room or coffee maker, and coffee is occasionally available in the lobby. The breakfast is minimal and you need to microwave Jimmy Dean breakfast sandwiches from the galley. Otherwise clean and pleasant.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Ronald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overnight stay while traveling for holidays Hotel staff friendly and available perfect location off 81 .
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 24 dic. 2023
Dear Ronald,Thank you for the outstanding 10/10 review! We're thrilled to hear that you had a pleasant overnight stay during your holiday travels. It's fantastic to know that our friendly and available staff and the convenient location off 81 added to your positive experience. We appreciate your kind words and look forward to welcoming you back in the future!Sincerely, Hotel Manager

6/10 Aceptable

Phyllis

No le gustó: Servicios y condiciones de la propiedad
Furniture in room looked old and dated. Poor breakfast--no decaf coffee. Service staff was very helpful, front desk needs more training.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Garry, GM, el 25 nov. 2023
There is a lot of new happening at our hotel at 150 Wingate Drive in the coming weeks as we are in the midst of a full renovation, refurbishment, and rebranding. Hope to see you in February and give you an opportunity to experience what our hotel will reemerge as.

6/10 Aceptable

Rebecca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was clean, but the beds were very uncomfortable. We are unfortunately spoiled with a memory foam mattress, so the bed was hard. It's a shame because the area around the hotel had a few restaurants, and it was right off I81.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Garry - GM , el 23 nov. 2023
I’m sorry the bed wasn’t comfortable. I do have some good news for you and anyone reading this. We are in the process of a full top to bottom renovation and facelift and are only a couple weeks away from offering brand new and crazy comfortable beds. Along with brand new everything else. Hope to see your again.

6/10 Aceptable

andrew, scottdale

Viaje familiar
Le gustó: Servicio y personal
Average hotel working to improve facilities… Breakfast bar had pancake machine out of service, lobby was under construction, pool was closed.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 19 nov. 2023
Dear Andrew,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay due to the pancake machine, lobby construction, and pool closure. We're actively working to improve our facilities and appreciate your understanding. Your insights are valuable, and we hope to have the opportunity to provide you with an enhanced experience on your next visit.Sincerely, Hotel Manager

10/10 Excelente

Anthony

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My wife and I had a very comfortable stay! Upon entering the hotel we noticed an inviting and well kept reception area, we were also warmly greeted at the reception desk. The room inclusive of the bathroom was clean and comfortable. As far as the continental breakfast, we’ve had better as far as variety of items, but it was still very satisfying. We make regular trips up north from our southern home and we drive the majority of the time, so we have definitely added this Wyngate property as our way station for the trip back home!!
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 17 nov. 2023
Dear Anthony,Thank you for choosing our property and for sharing your wonderful experience. We're thrilled to hear that you and your wife had a comfortable stay, and we appreciate your positive comments about our inviting reception area and warm service. Your feedback on the cleanliness and comfort of the room is valuable to us. While we're glad you found the continental breakfast satisfying, we'll certainly take note of your input on variety. We look forward to being your preferred way station on your future trips back home!Sincerely, Hotel Manager

6/10 Aceptable

David

Okay, uncomfortable bed, place needed updates, lots of highway noise.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 8 nov. 2023
Dear David,We sincerely apologize that your stay fell short of expectations. Your feedback regarding the uncomfortable bed, the need for updates, and the disturbance caused by highway noise is truly valuable to us. We strive to offer a comfortable and pleasant stay for all our guests. Rest assured, we take your comments seriously and will address these issues to enhance the quality of our accommodations. Your insights aid us in making necessary improvements, and we hope for the opportunity to better serve you in the future.Sincerely,Hotel Manager

10/10 Excelente

Katherine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly front staff, very clean room, and nice selection of breakfast items.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 8 nov. 2023
Dear Katherine,We're thrilled to hear about your positive experience! Thank you for highlighting our friendly front staff, the cleanliness of your room, and the enjoyable breakfast selection. Providing exceptional service and a pleasant stay is our top priority, and we're delighted that we met your expectations. Your kind words motivate us to maintain our standards and continue delivering memorable experiences. We look forward to welcoming you back for another fantastic stay when your travels bring you our way again!Sincerely,Hotel Manager

10/10 Excelente

Deborah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We stay regularly at this hotel and we have never had any surprises. Great place.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 4 nov. 2023
Dear Deborah,Greetings! It's fantastic to hear that your stays at the hotel have been consistently great without any surprises. We appreciate your loyalty and are thrilled to have provided you with enjoyable and consistent experiences. We look forward to welcoming you back for another excellent stay!Sincerely,Hotel Manager

6/10 Aceptable

Cliente verificado

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 31 oct. 2023
Dear Guest,Thank you for taking the time to give us your feedback on your stay. We appreciate it! I hope we can turn that 6 into a 10 next time you are passing through our area so we can give you another chance to experience our hotel's best features. We're always striving to improve and have noticed even small things can make a big difference in the overall experience.Sincerely,Hotel Manager

10/10 Excelente

Elaine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 28 oct. 2023
Dear Elaine,Thank you so much for your perfect score! We are absolutely thrilled that you had a flawless experience during your stay with us. Delivering outstanding service and ensuring our guests have a memorable time is our top priority, and we're delighted that we achieved that for you. If there's anything you particularly loved about your stay or any specific highlights you'd like to share, we'd be thrilled to hear more about them. Your feedback helps us understand what we're doing right and motivates our team to keep up the excellent work. It would be an absolute pleasure to host you again in the future. Sincerely,Hotel Manager

8/10 Bueno

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This property was lovely, clean and updated. The guest rooms had wood/laminate flooring. It looks great but when the guests in the rooms above you roll luggage across the floor or drop their bags, etc., it’s quite loud. For me, I believe carpeted guest rooms are quieter for all concerned. Just my opinion.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 26 oct. 2023
Dear Karen,Thank you for your positive feedback about our property. We're glad to hear that you found it lovely, clean, and updated. We appreciate your perspective on the flooring in the guest rooms and the noise level it may cause. Your input is valuable, and it helps us understand the preferences of our guests. We'll certainly consider such feedback for future improvements. It was a pleasure hosting you, and we hope to welcome you back in the future.Sincerely,Hotel Manager

10/10 Excelente

Gary

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Outlet in room did not work. Lighting in room poor
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 25 oct. 2023
Dear Gary,Thank you for bringing these issues to our attention. We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us as we continuously strive to improve our services. Regarding the outlet in your room, we apologize for the inconvenience caused. We will have our maintenance team inspect and repair the outlet to ensure it is in proper working condition for future guests. We also appreciate your feedback about the lighting in the room. We understand the importance of well-lit spaces for our guest's comfort and convenience. We will review the lighting situation in the room you stayed in and make the necessary adjustments to improve the overall lighting quality. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

10/10 Excelente

Leo

Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 23 oct. 2023
Dear Leo,Wow! Thank you so much for your incredible ten-star rating! We are absolutely thrilled to hear that you had such an extraordinary experience during your stay at our hotel. Your feedback is truly appreciated and serves as a motivation for our team to continuously provide the highest level of service and comfort to all of our guests. We are honored to have had the opportunity to host you, and we cannot wait to welcome you back for another outstanding stay. Sincerely,Hotel Manager

10/10 Excelente

Carol

Viaje en grupo
Was very impressed with room cleanliness; left a larger than normal tip for attendant. Appreciated uncarpeted floors. Everyone @ front desk very friendly and kind. Appreciated 'disabled room' I had requested but was not guaranteed. Someone looked out for me. The complimentary breakfast was very bad; we opted out our 2nd day. There wasn't much choice and that was pretty poor. Big dining area. I've been to places with hard to find sitting but much larger meal choices. All in all we came away happy. Thank you.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager, el 19 oct. 2023
Dear Carol,Thank you for taking the time to provide detailed feedback on your stay. We're pleased to hear that you were impressed with the cleanliness of your room and that you appreciated the uncarpeted floors. It's wonderful to know that our front desk staff was friendly and kind and that your request for a "disabled room" was accommodated. Your recognition is appreciated. We apologize for the disappointment you experienced with the complimentary breakfast. We'll use your feedback to improve our breakfast offerings. Your overall satisfaction is important to us, and we're glad to hear that you came away happy. Thank you for choosing to stay with us, and we look forward to serving you again in the future.Warm Regards,Hotel Manager

10/10 Excelente

Kathrine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay away from stairs
The lady who checked us in was a sweetheart. The room itself was nice and the bed very comfortable. However, sound traveled quite easily through our door…our room was right beside the stairway door. All we heard at all hours was that stairway door slamming shut.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 19 oct. 2023
Dear Kathrine,Thank you for your feedback. We're pleased to hear that you had a positive interaction with the lady who checked you in and that you found the room and bed comfortable. We apologize for the inconvenience caused by the noise from the stairway door. Your feedback is important, and we will work to address this issue and ensure a quieter experience for our guests in the future. We appreciate your understanding and hope to provide you with an even better stay on your next visit.Sincerely,Hotel Manager

10/10 Excelente

Sandra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was clean and convenient. Nothing to dislike
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 18 oct. 2023
Dear Sandra,Thank you for taking the time to leave your kind feedback. We are delighted to hear that you found our hotel clean and convenient. It's our goal to provide a comfortable and hassle-free experience for all our guests. If you ever need accommodations in the future, we'd be more than happy to welcome you back. Wishing you safe and enjoyable travels!Sincerely,Hotel Manager

8/10 Bueno

Melissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cozy
Bed was very comfortable, room was clean!
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 17 oct. 2023
Dear Melissa,Greetings! We're thrilled to hear that you had a comfortable night's sleep with our comfortable bed and that your room was clean. Providing a restful and clean environment is our priority, and your positive feedback is greatly appreciated. We look forward to welcoming you back for another pleasant stay in the future. Thank you for choosing our hotel!Sincerely,Hotel Manager

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This was a very comfortable stay!
This was a great pic of a hotel. It was very clean, to check in under five minutes. The staff was very friendly, the entire place was well-kept and clean. The breakfast had a variety of choices. The bed was very comfortable, and the bathroom was very clean. We will definitely stay here again. This was such a great pick! The only small complaint was my husband was ready to work out at 4:30 in the morning and the workout room was closed for maintenance and repair. Also, the pool was closed for maintenance and repair. I wished I would have known that, because we probably would have stayed someplace else as he loves to work out. But it was a very comfortable stay.
Well kept up nice building
Nice breakfast options
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 16 oct. 2023
Dear Laura,Thank you for your wonderful review! We're thrilled to hear that you had a great experience at our hotel. We take pride in maintaining a clean and well-kept property, and we're glad that you noticed and appreciated it. It's fantastic that our staff provided friendly service, and that you found the check-in process efficient. We're also delighted to hear that you enjoyed our variety of breakfast choices, and that you found the bed comfortable and the bathroom clean. We apologize for the inconvenience regarding the closure of the workout room and pool due to maintenance and repair. We understand the importance of these amenities and we appreciate your understanding. We're glad that despite this, your stay was still comfortable. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Thank you for choosing our hotel!Sincerely,Hotel Manager

10/10 Excelente

Kelley

Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 4 nov. 2023
Dear Kelley,Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excelente

James

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Traveling from Vermont to Tennessee, a late-night check-in, the hostess welcomed the grimy hunters in line in front of us with their musty wet baggage with the same respect and aplomb as any other customer. VERY clean rooms, we walked to Chili's,, for supper got gas a block away, had a good breakfast (Biscuits and gravy), and got right back on the highway. Highly recommend, and a good price, too.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 23 oct. 2023
Dear James,Thank you for sharing your positive experience during your stay with us. We're delighted to hear that you found the rooms very clean and that our hostess provided excellent service to all guests, regardless of their appearance. It's great to know that you had a convenient and pleasant stay, including a good breakfast. We appreciate your recommendation and look forward to welcoming you back on any future travels.Sincerely,Hotel Manager

4/10 Malo

Sheryl

Viaje en grupo
No le gustó: Servicios y condiciones de la propiedad
When arrived found out the pool and fitness center were both closed for issues and renovations. Only vending machine on property also out of order. No mention of issues with pool or fitness center mentioned when I booked the property
Se hospedó 1 noche en octubre de 2023
Respuesta de GWL, GM, el 15 oct. 2023
We are sorry that you arrived here expecting a pool. We do not want any guest to have their hopes set on something we don't currently offer. Months ago we removed all mention of a pool from our information on Expedia. I am thankful for the many guests who have helped us dissiminate this information via their reviews. We anticipate the pool being closed thru Jan 2024. The remodeling of the fitness center should be comeplete by the week of the 23rd

8/10 Bueno

Tao Ching

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 15 oct. 2023
Dear Tao Ching,Thank you for your rating! We're pleased to see you had a positive experience, but there may be room for improvement. If you have any specific feedback or suggestions for how we can earn a higher score in the future, please feel free to share. We look forward to providing you with an even better experience during your next stay. Thank you for choosing our hotel!Sincerely,Hotel Manager

8/10 Bueno

Deborah

Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager, el 4 nov. 2023
Dear Deborah,Thank you for taking the time to rate your stay at our hotel. We value your feedback and strive to provide a five-star experience for all our guests. If there is anything specific that we can do to improve and earn a five-star rating from you in the future, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back for an even better stay.Sincerely,Hotel Manager

10/10 Excelente

janet

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
centrally located to the university
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager, el 14 oct. 2023
Dear Janet,Thank you for your review! We're thrilled to hear that you found our hotel to be centrally located to the university. We understand the importance of convenience and proximity, especially for guests visiting the university. We appreciate your feedback and hope that our location added to the overall convenience and enjoyment of your stay. We look forward to welcoming you back in the future for another pleasant experience.Sincerely,Hotel Manager

8/10 Bueno

Carol, LaFayette

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 14 oct. 2023
Dear Carol,Thank you for your review! We're glad to hear that you found our hotel to be convenient. We strive to provide a convenient and hassle-free experience for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another convenient stay.Best Regards,Hotel Manager

8/10 Bueno

William, Carmel

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
Hotel was quiet, clean and comfortable. Some of the furnishings were a bit worn but all in all a quality hotel. Would make it a stop fo future travels.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 13 oct. 2023
Dear William,Hello! We appreciate your positive feedback! It's great to hear that you found our hotel quiet, clean, and comfortable. While some furnishings may show signs of wear, we're committed to providing quality service. We look forward to being your choice for future travels and providing you with another enjoyable stay. Thank you for your support!Sincerely,Hotel Manager

10/10 Excelente

Missy, Culpeper

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice, clean hotel & staff was very friendly. Only complaint was that we felt like the cleaning staff kind of 'pushed' us to leave so they could clean the room.
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager, el 11 oct. 2023
Dear Missy,Thank you for your review of our hotel. We are delighted to hear that you found our hotel to be very nice and clean, and that our staff was friendly and accommodating. We apologize for any inconvenience caused by the cleaning staff. We strive to strike a balance between providing efficient service and respecting our guest's privacy. Your feedback is valuable to us, and we will address this issue with our cleaning staff to ensure a more seamless experience for our guests in the future. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an even better stay.Sincerely,Hotel Manager

10/10 Excelente

Edelmira

Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 30 oct. 2023
Dear Edelmira,Thanks for staying with us and your perfect rating. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

8/10 Bueno

Alicia

Le gustó: Servicio y personal
The people were out of this world kind. The rooms were a little dirty but overall not terrible.
Se hospedó 2 noches en octubre de 2023
Respuesta de Garry, General Manager., el 9 oct. 2023
Thank you. We pride ourselves on treating our guests as guests, or 'friends we hadn't met before'. I'm sorry the rooms weren't all we try to make them. We are starting a hotel wide renovation and refurbishment (you may have noticed the shipping containers on the far end of the parking lot) and soon our hotel will be all new again.

8/10 Bueno

Mary

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were traveling and the hotel location was on our way home. Would stay here again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 8 oct. 2023
Dear Mary,That's wonderful to hear! We're delighted that our hotel's location was convenient for your journey home. We greatly appreciate your feedback and are thrilled to know that you would consider staying with us again. It would be our pleasure to welcome you back in the future and provide you with another enjoyable stay. Thank you for choosing our hotel, and we look forward to serving you again soon.Sincerely,Hotel Manager

10/10 Excelente

Lynn

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 8 oct. 2023
Dear Lynn,Thank you for your perfect 10 out of 10 rating! We're thrilled to hear that you had an excellent experience during your stay. If you have any specific feedback or suggestions for us, please feel free to share. We look forward to welcoming you back for another outstanding stay in the future.Sincerely,Hotel Manager

10/10 Excelente

Frank

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Facilities were good as was the performance of the staff. The location was very good, easy access to the interstate.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 6 oct. 2023
Dear Frank,Greetings! Thank you for your positive feedback! We're delighted to hear that you found our facilities to be good and that our staff provided a great performance. We're also pleased that our location, with its easy access to the interstate, met your needs and added to the convenience of your stay. We hope to have the pleasure of hosting you again in the future for another excellent experience.Warm Regards,Hotel Manager

10/10 Excelente

Walter

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Facility is in a busy area, but not noisy at all at the property itself.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager., el 5 oct. 2023
Dear Walter,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great 1 night stay
Room clean. Good staff. Conversation location
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 4 oct. 2023
Dear Joseph,Thank you for your feedback! We're pleased to hear that you found your room clean, had a positive experience with our staff, and enjoyed our convenient location. If you have any additional comments or suggestions, please feel free to share them with us. Your feedback is valuable, and we look forward to hosting you again in the future.Sincerely,Hotel Manager

10/10 Excelente

Cheng

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel looks nice inside and out. When we checked in our room, the room air is clean and fresh. Lobby is quiet and clean. Freshly brewed coffee was provided. Four restaurants in walking distance.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 4 oct. 2023
Dear Cheng,Thank you for sharing your positive experience at our hotel. We're thrilled to hear that you found our hotel to be nice inside and out, with clean and fresh air in your room and a quiet, clean lobby. It's great to know that you appreciated the freshly brewed coffee and the convenience of having four restaurants within walking distance. We hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

8/10 Bueno

Donald

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Breakfast ho hum.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hotel Manager, el 3 oct. 2023
Dear Donald,We extend our heartfelt gratitude for choosing to stay with us and for taking the time to provide an excellent 8-star feedback. We are pleased to learn that you enjoyed your stay with us, but we would appreciate it if you could provide us with more detailed feedback on your experience. Your valuable insights help us to continuously improve our amenities and services to ensure that our guests have a memorable stay. We eagerly anticipate your return visit.Sincerely,Hotel Manager

10/10 Excelente

Donna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very clean
Facility was very clean and in a nice location right off the highway and to walk to dinner. Breakfast was OK, just enough to start your day
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 2 oct. 2023
Dear Donna,Thank you for your feedback! We're pleased to hear that you found our facility very clean and conveniently located near the highway and dining options. It's great that our breakfast helped you start your day. We appreciate your comments and look forward to welcoming you back in the future for another enjoyable stay. Safe travels!Sincerely,Hotel Manager

10/10 Excelente

Trudy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 2 oct. 2023
Dear Trudy,Thank you for staying at our hotel and for taking the time to share your experience with us. Your ten star feedback is very important to us, and we are pleased that you had a pleasant stay with us. It is really a matter of pride for our hotel and staff. We will continue to make every effort to provide excellent service and accommodation for all our guests.Sincerely,Hotel Manager

8/10 Bueno

Megan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 2 oct. 2023
Dear Megan,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!Sincerely,Hotel Manager

10/10 Excelente

mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very pleased
A+! Everything I look for in a hotel.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 27 sept. 2023
Dear Mark,Thank you for your enthusiastic review and the A+ rating! We're thrilled to hear that we exceeded your expectations and provided everything you look for in a hotel. Your satisfaction is our top priority, and we can't wait to welcome you back for another exceptional stay in the future.Sincerely,Hotel Manager

10/10 Excelente

Frank, Mills River

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was very clean and well maintained while being a pet friendly property. No pet hair or orders. We are definitely staying there again. Staff was very friendly and accommodating!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 27 sept. 2023
Dear Frank,We greatly appreciate your wonderful review! It's fantastic to hear that you found our pet-friendly property clean and well-maintained with no pet hair or odors. We're delighted that you had a positive experience with our friendly and accommodating staff. We look forward to welcoming you and your furry friend back for another enjoyable stay in the future!Sincerely,Hotel Manager

10/10 Excelente

kathy

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel room and property were very clean. The desk manager at checkin was friendly and efficient.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 27 sept. 2023
Dear Kathy,Thank you for your kind words! We're thrilled to hear that you found our hotel room and property very clean and that the desk manager at check-in was friendly and efficient. Your satisfaction is important to us, and we look forward to welcoming you back for more great experiences in the future!Sincerely,Hotel Manager

2/10 Terrible

patricia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 27 sept. 2023
Dear Patricia,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely,Hotel Manager

10/10 Excelente

Anne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient location. Comfortable bed.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 27 sept. 2023
Dear Anne,Thank you for your feedback! We're pleased to hear that you found our location convenient and our bed comfortable. Your comfort and convenience are important to us, and we hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excelente

Justin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If you are staying in the Winchester area I suggest staying here. Food options and some bars across the street and a little over a mile from downtown.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Hotel Manager, el 27 sept. 2023
Dear Justin,Thank you for your recommendation! We're delighted to hear that you had a positive experience during your stay in the Winchester area and found our location convenient for dining and exploring the downtown area. Your feedback is greatly appreciated, and we hope to welcome you back for another great stay in the future.Sincerely,Hotel Manager

10/10 Excelente

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice clean place to stay
Traveling north, I needed a nice clean place to stay for the night, and this hotel definitely fit the bill. The bathroom was clean also and the bed was comfortable.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 27 sept. 2023
Dear Peter,Thank you for choosing our hotel for your overnight stay while traveling north. We're thrilled to hear that you found our accommodations nice, clean, and comfortable, including the bathroom. Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager

8/10 Bueno

Roy, Bluffton

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A great place to stay. Breakfast could be better.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 27 sept. 2023
Dear Roy,Thank you for your feedback, and we're pleased to hear that you found our hotel to be a great place to stay. We appreciate your comment about breakfast, and we'll certainly take it into consideration as we strive to improve the guest experience. Your input is valuable, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
Bathroom very clean, large glassed shower and good water pressure. Towels plush, beds so comfy and four pillows for each bed. Great stay, easy parking and check in service. Def would stay again!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 25 sept. 2023
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found the bathroom very clean with a large glassed shower and good water pressure. It's great to know that you enjoyed the plush towels, comfortable beds, and the convenience of four pillows for each bed. We look forward to welcoming you back for another great stay in the future. Your satisfaction is important to us, and we appreciate your kind words.Sincerely,Hotel Manager