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Opiniones de Hilton Garden Inn Riyadh Olaya

3 out of 5
Hilton Garden Inn Riyadh Olaya
Building No 8951, Olaya Main Street, Riyadh

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 62 de 219 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 98 de 219 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 32 de 219 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 20 de 219 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 219 opiniones" "

8.0/10

Limpieza

8.4/10

Servicio y personal

7.0/10

Servicios

7.6/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Alejandro

Viaje de negocios
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2022

6/10 Aceptable

Viaje negocios

Le gustó: Servicio y personal y comodidad de las habitaciones
Aceptable.
Para ser un Hilton se queda un poco corto. En los baños había olor a desaguüe. Me cambiaron de habitación pero en la nueva también había olor.

4/10 Malo

MOHAMMAD

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hot AC in corridors outside the rooms No cold water in bathrooms Inexperience reception staff Sewage smell in bathroom
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Sudhir Nath

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good location & very friendly staff
Se hospedó 3 noches en julio de 2023

2/10 Terrible

Nabeil, Woodstock

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My experience with Hilton Hotels has consistently been positive in the past. However, my recent stay in Hilton Garden Inn-Olya-Riyadh, has been exceptionally disappointing, warranting a zero-star review. During check-in, despite having a reservation, I was unexpectedly required to pay in advance, causing unnecessary inconvenience. To my dismay, after checking out and departed, the hotel charged my credit card again without authorization, resulting in financial distress. In my efforts to rectify this situation, I promptly contacted the hotel multiple times to lodge a complaint and request a refund. Each time, I was given assurances that the refund would be processed and deposited into my account within two weeks. Regrettably, four weeks have elapsed since those promises were made, and I have yet to receive any indication of a refund. Equally concerning, the hotel management has ceased all forms of communication, failing to respond to my subsequent messages and emails. This unprofessional behavior demonstrates a lack of accountability and customer care. In light of these distressing experiences, I feel compelled to caution potential customers. It is evident that the Hilton Garden Inn's Olya-Riyadh franchise has demonstrated a disregard for guest satisfaction, unresponsive communication, and questionable business practices. I strongly advise exercising caution when considering this establishment for future stays.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2023
Respuesta de Mohammed, el 5 jun. 2023
Thank you for your feedback, hope you enjoyed your stay with us, have a great day ahead.

8/10 Bueno

Suliman

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
Need more improvement
The stay overall was great. However, the toilet had serious issue for generating bad smell as it is evidently lacking smell prevention elbow causing the unpleasant smell in the bathroom.
Se hospedó 5 noches en marzo de 2023
Respuesta de MAK, el 9 abr. 2023
Thank you for contacting us hope you are satisfied, we will improve the complaint issue, hope to see you again.

10/10 Excelente

Yuko

Se hospedó 4 noches en enero de 2023
Respuesta de MAK, el 23 mar. 2023
Thanks for your feedback! hope you enjoyed your stay with us

8/10 Bueno

GSIL Co Ltd

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Decent place to stay for biz. trips. Room was clean, the staffs were nice, morning breakfast wasn't bad either. The only thing that bothered me was the room light. It was extremely dark, and it was difficult to do online meetings w/ HQ. Other than, it was a value purchase.
Se hospedó 3 noches en enero de 2023

6/10 Aceptable

GSIL co lrd

Se hospedó 1 noche en enero de 2023

8/10 Bueno

Nidal

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Very friendly staff Good location reasonable price
Se hospedó 2 noches en diciembre de 2022

10/10 Excelente

Elham

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I am happy

10/10 Excelente

Salah

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place in nice location, friendly staff.
Se hospedó 1 noche en diciembre de 2022

4/10 Malo

Manickaraj

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very Very poor service and scary room clealiness
Very very worst service, clealiness of the room is very scary. No responsive in reception and for check in i wait for more than 45 mins and no telephones were attentive when we call for an laundry / any support. Very worst staffs
Se hospedó 6 noches en noviembre de 2022

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good location. Courteous and helpful staff. Comfortable beds and pillows. 24 hrs convenience is 5 minute away. I recommend this hotel
Se hospedó 4 noches en noviembre de 2022

2/10 Terrible

Hossam

Viaje de negocios
No le gustó: Condiciones de la propiedad
Worst Elevator wait i had to deal with. 45 mins from the 26th floor
Se hospedó 6 noches en noviembre de 2022

2/10 Terrible

Ahmad

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Nothing

8/10 Bueno

Adel

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Good hotel and staff
Se hospedó 1 noche en julio de 2022

4/10 Malo

Karim

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Old fashion hotel, with bad infrastructure , furniture not clean, tub not functioning,…
Se hospedó 1 noche en mayo de 2022

6/10 Aceptable

gareth

Viaje de negocios
No le gustó: Condiciones de la propiedad
not great but OK
hotel a littles dated and in need of re-furb, don't be fooled by the Hilton name and expect very high standards. issue with payment as they suggested i hadn't paid for room, i shown them reservation to clear things up then had issue again when checking out with breakfast charge which again i had email to roove breakfast was allowed for. overall hotels was ok for where i was working and for a short trip, i wouldn't want to stay here any longer due to lack of food options in the immediate area. staff all friendly and helpful
Se hospedó 2 noches en abril de 2022
Respuesta de Reservation Team , el 26 abr. 2022
Dear Mr\Gareth, Greeting from Hilton Garden Inn Riyadh Olaya, Thank you for your review, we are sorry to hear you had such a frustrating experience, and we really appreciate you bringing this issue to our attention; We hope to reach to your satisfaction in your next visit Best Regards,

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good business hotel. Clean, decent standard. The interior is not the newest, particularly the bathrooms, but it is fine. Everything else is top notch.
Se hospedó 1 noche en marzo de 2022
Respuesta de Reservation Team , el 6 abr. 2022
Dear Michiel, Greeting from Hilton Garden Inn Riyadh Olaya, Thank you so much for your kind words, We really appreciate you taking the time out to share your experience with us We look forward to welcome you again in the future! Best Regards,

4/10 Malo

yasar

Se hospedó 4 noches en noviembre de 2021
Respuesta de Joanne , el 4 ene. 2022
Dear yasar Greeting from Hilton Garden Inn Riyadh Olaya, Thank you for your review, We hope to reach to your satisfaction in your next visit Best Regards,

8/10 Bueno

Wael

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
The
Se hospedó 3 noches en diciembre de 2021
Respuesta de Joanne , el 4 ene. 2022
Dear Mr yaser Greeting from Hilton Garden Inn Riyadh Olaya, We really appreciate you taking the time out to share your experience with us We look forward to welcome you again in the future! Best Regards,

8/10 Bueno

Sultan

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de HA, el 9 dic. 2021
Thank you for your review & rating

10/10 Excelente

Jamal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2021
Respuesta de HA, el 5 oct. 2021
Thanks for the rating

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2021
Respuesta de HA, el 28 mar. 2021
Thank you for choosing the DoubleTree by Hilton and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to the area. Regards,

10/10 Excelente

Muhannad

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good stay
The stay was very good and hotel is well managed and the staff are all very helpful and friendly. Room was also spacious and comfortable.
Se hospedó 15 noches en enero de 2021
Respuesta de HA, el 10 feb. 2021
Dear Muhannad, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to HILTON GARDEN INN RIYADH OLAYA soon. Best Regards, Reservation

2/10 Terrible

Osama

Viaje en pareja
No le gustó: Limpieza y servicio y personal
You could not find the receptionists with your both hands; unless you keep yelling 'hello' every time you want to talk to them at any time The service personnel and room condition are disgrace of the Hilton name
Se hospedó 2 noches en enero de 2021
Respuesta de HA, el 21 ene. 2021
Dear Osama, Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologize on behalf of my entire team. Best Regards,

8/10 Bueno

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal y servicios
Perfect parking, good Covid preparedness, but thirty areas inside living room and terrible quality of cable TV.
Se hospedó 3 noches en diciembre de 2020
Respuesta de RUHRO Team, el 3 ene. 2021
Hello, Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologize on behalf of my entire team. Best Regards, Reservations Team

4/10 Malo

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2020

2/10 Terrible

Cliente verificado

Se hospedó 2 noches en febrero de 2020

4/10 Malo

Fabrice

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
A eviter
Eviter la chambre 101, cellule de prison avec une fenetre grillagée sur mûr et odeurs de cuisine. Télévision HS dna stout l'hôtel (syteme vétuste irréparable).
Se hospedó 2 noches en enero de 2020

10/10 Excelente

Pasha, Bursa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Good service. No city view. good food. good stuf.
Se hospedó 2 noches en enero de 2020

10/10 Excelente

Chandrasekhar

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The stay was comfortable,
Se hospedó 4 noches en enero de 2020

8/10 Bueno

Muhannad

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good
Noisy due to construction but not hotel fault where staff very professional and very comfortable hotel inside. Just hard to reach.
Se hospedó 2 noches en diciembre de 2019

8/10 Bueno

Muhannad

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good
Difficult to reach due to major construction of metro and noisy around the clock. But this is of course outside the hotel control where hotel was very well managed, comfy and staff extremely friendly.
Se hospedó 2 noches en diciembre de 2019

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019
Respuesta de Hussein, el 23 dic. 2019
Dear Valued Guest Thank you Very Much Choosing Garden In Hilton Hotel For your last visit To Riyadh, And Thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one, Your valued feedback is very important to us, we shared it with all the management and all the hotel team members. Looking forward to welcoming you to Garden In Hilton Riyadh Soon.

4/10 Malo

Abdullah, saudi

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Old furnished Bad restaurant Bad location Not cleaning
Se hospedó 2 noches en diciembre de 2019
Respuesta de Hussein, el 23 dic. 2019
Dear Valued Guest Thank you Very Much Choosing Garden In Hilton Hotel For your last visit To Riyadh, And Thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the hotel team members. Looking forward to welcoming you to Garden In Hilton Riyadh Soon.

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza
Hard to reach it due to construction of metro nearby you have to drive in a maze to reach the back entrance of the hotel but it's not their fault.
Se hospedó 3 noches en noviembre de 2019
Respuesta de Hussein, el 23 dic. 2019
Dear Valued Guest Thank you Very Much Choosing Garden In Hilton Hotel For your last visit To Riyadh, And Thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the hotel team members. Looking forward to welcoming you to Garden In Hilton Riyadh Soon.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ok for business travel in Olaya area
Net was pretty good and stable (for biz traveller), BFast spread relatively good but almost same dish across 3D for me but not too bothered outside hotel had construction but noise kept contained, will stay again. 3D came back hotel 4pm but room was still not cleaned up (tho left room 8.30am)
Se hospedó 3 noches en noviembre de 2019
Respuesta de Hussein, el 23 dic. 2019
Dear Valued Guest Thank you Very Much Choosing Garden In Hilton Hotel For your last visit To Riyadh, And Thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one, Your valued feedback is very important to us, we shared it with all the management and all the hotel team members. Looking forward to welcoming you to Garden In Hilton Riyadh Soon.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2019
Respuesta de Hussein Al Hothali , el 27 nov. 2019
dear Valued Guest Thank you Very much choosing Hilton Garden IN Al Olaya Hotel For your last Visit to Riyadh and thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the team members. Looking forward to welcoming you to Hilton Garden in Al Olaya Hotel Soon

10/10 Excelente

Miguel Angel

Viaje de negocios
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Great staff and centric location in Riyadh
The hotel is right on Olaya street, a very central location in Riyadh. The staff where all very helpful and friendly at all times, I was always met with a smile when I wanted to do check-in, when I needed help from the staff, and later on when I wanted to check-out. The breakfast is very good quality and has a big variety, there´s an omelette station and also a waffle station. I also had a nice surprise with the quality of the room service meals, the food was delicious.
Se hospedó 2 noches en noviembre de 2019
Respuesta de Hussein Al Hothali, el 27 nov. 2019
Dear Valued Guest thank you very much choosing Hilton Garden in Al Olaya Hotel for your last visit to Riyadh, And Thank you For your time writing your feedback for services we have provided to you during your stay which we hope it was memorable and enjoyable one Looking forwards to welcoming you to Hilton Garden In Al Olaya Soon

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
ابعد عن المكان
بالليل ازعاج اعمال المترو وعمال والمدخل صعب من الخلف والفندق قديم و الخدمة بطيئة جدا والغرفة غير كاملة كنت اطلب كل شي حتى مخدات الكنب والروب
Se hospedó 1 noche en noviembre de 2019
Respuesta de Hussein, el 23 dic. 2019
Dear Valued Guest Thank you Very Much Choosing Garden In Hilton Hotel For your last visit To Riyadh, And Thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the hotel team members. Looking forward to welcoming you to Garden Hilton Riyadh Soon.

8/10 Bueno

Takahiko

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2019
Respuesta de Hussein Al Hothali , el 27 nov. 2019
dear Valued Guest Thank you Very much choosing Hilton Garden IN Al Olaya Hotel For your last Visit to Riyadh and thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the team members. Looking forward to welcoming you to Hilton Garden in Al Olaya Hotel Soon

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Good Place good rate
Very nice hotel very friendly staff I have stayed her numerous times for business it is conveniently located and although not a new property is well-maintained
Se hospedó 1 noche en octubre de 2019
Respuesta de Hussein Al Hothali , el 27 nov. 2019
dear Valued Guest Thank you Very much choosing Hilton Garden IN Al Olaya Hotel For your last Visit to Riyadh and thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the team members. Looking forward to welcoming you to Hilton Garden in Al Olaya Hotel Soon

10/10 Excelente

George

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2019
Respuesta de Hussein Al Hothali , el 27 nov. 2019
dear Valued Guest Thank you Very much choosing Hilton Garden IN Al Olaya Hotel For your last Visit to Riyadh and thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the team members. Looking forward to welcoming you to Hilton Garden in Al Olaya Hotel Soon

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Business Stay
Overall it was a good stay. The only issue I faced was that after the cleaning, they didn't give water and towel in the room. I had to request for it. But Hilton has always been my preferred property to stay in Riyadh in terms of cleanliness, service, staff and location.
Se hospedó 5 noches en octubre de 2019
Respuesta de Hussein Al Hothali , el 27 nov. 2019
dear Valued Guest Thank you Very much choosing Hilton Garden IN Al Olaya Hotel For your last Visit to Riyadh and thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the team members. Looking forward to welcoming you to Hilton Garden in Al Olaya Hotel Soon

8/10 Bueno

Abdul, miami

Viaje en grupo, Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good service and very friendly stuff . Will come again
Se hospedó 2 noches en octubre de 2019
Respuesta de Hussein Al Hothali, el 27 nov. 2019
dear Valued Guest Thank you Very much choosing Hilton Garden IN Al Olaya Hotel For your last Visit to Riyadh and thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the team members. Looking forward to welcoming you to Hilton Garden in Al Olaya Hotel Soon

8/10 Bueno

Alhmidi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2019
Respuesta de Hussein Al Hothali , el 27 nov. 2019
dear Valued Guest Thank you Very much choosing Hilton Garden IN Al Olaya Hotel For your last Visit to Riyadh and thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the team members. Looking forward to welcoming you to Hilton Garden in Al Olaya Hotel Soon

8/10 Bueno

SungSoo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
힐튼 호텔은 기본은 하는 것 같습니다. 오래된 호텔이지만 관리가 잘되어 있어서 편하게 쉬다 왔습니다.
Se hospedó 1 noche en septiembre de 2019
Respuesta de Hussein Al Hothali , el 27 nov. 2019
dear Valued Guest Thank you Very much choosing Hilton Garden IN Al Olaya Hotel For your last Visit to Riyadh and thank you for your time writing your feedback for the services we have provided to you during your stay which we hope it was memorable and enjoyable one. Your valued feedback is very important to us, we shared it with all the management and all the team members. Looking forward to welcoming you to Hilton Garden in Al Olaya Hotel Soon