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Opiniones de Hilton Albany

3.5 out of 5
Hilton Albany
40 Lodge Street, Albany, NY

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 308 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 230 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 184 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 150 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 129 de 1001 opiniones" "

7.2/10

Limpieza

7.6/10

Servicio y personal

6.8/10

Servicios

7.0/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Jafet

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Carlos

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No complains
Se hospedó 1 noche en agosto de 2023

4/10 Malo

VINCENZO

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
Deberían hacerle un upgrade a la propiedad. Es inconcebible un Hilton en el estado que está. La relación precio-valor está muy alta por el servicio que ofrecen.
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Belckys

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente todo
Se hospedó 1 noche en febrero de 2022

10/10 Excelente

EDUARDO

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Todo muy bien
Se hospedó 2 noches en enero de 2022

10/10 Excelente

Romina

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Súper la atención. Las habitaciones muy limpias y cómodas
Se hospedó 1 noche en diciembre de 2021

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2021

6/10 Aceptable

Logan

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024

4/10 Malo

Michele

Viaje familiar
No le gustó: Condiciones de la propiedad
The overall condition of the property is poor. In particular, the rooms are dated, peeling paint, broken furniture (mirror in our bathroom) and furniture of poor quality, burn marks on carpet. Hint of cigarette smoke in the area of guest rooms. We were there 2 nights and our room was not cleaned at all. Also, we saw 4 Orkin Pest Company pest control trucks in the main entrance area on our second day. Don't you have a service entrance that they could have used? Raised concerns for us regarding bugs, etc. We toughed it out though because you know, Bruce Springsteen.
Se hospedó 2 noches en abril de 2024

4/10 Malo

Robert

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Paint and wall paper were peeling. Walls are paper thin.
Se hospedó 3 noches en abril de 2024

4/10 Malo

Bryan

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
The rooms are dated and dirty. Halls were full of dirty dishes at 3:00 in the afternoon. Restaurant was not open.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Mary-Lynne

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and the food at the hotel was good. The bed was extremely comfortable.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Sha

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
One particular woman at the desk… I’ve seen there many times… She’s been there almost 30 years… Great asset for the company… Bless…🙏
Se hospedó 6 noches en enero de 2024

10/10 Excelente

deborah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to MVP arena. I felt safe. I liked the large lobby and common sitting areas. The bed was comfortable.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Collin

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location for going to MVP arena - right off the highway - easy parking and short walk well lit area. Staff worked hard and helped with everything parking instructions room needs and waitresses at the bar were amazing helping a fill capacity crowd during NcAA women's basketball playoffs - night Iowa team stayed there. stayed on executive floor with an amazing breakfast in the lounge. great stay!!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Lynn M

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and accessable
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Kevin

Le gustó: Limpieza y servicios
Property is dated for the price
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Laura

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Aprel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice property
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location, clean with easy parking. Would stay there again.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Charina

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Double room beds are not queen they are full size and not comfortable not enough towels in a double room
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Steven

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bel hotel et bien situé! Près de larena MVP. Odeur sucré très intense dans le lobby… Personnel très gentil, je recommande
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Morah

Viaje familiar
Thankfully we got there early cause Libby was packed when we went to leave for concert and when we got back we waited 45 mins in line for slow ass elevators to get to our room on 10th floor so no walking up stairs
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Lisa

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Hotel location and staff were great. We had a room to attend a concert nearby and it was walkable. Came back to shower and the bath mat had hair on it, the trash can had someone's trash in it. It was 12am so we didn't want to bother staff that late at night. It was ok. Didn't realize that there was a daily parking fee until we got there. Nothing anyone can do about it, but there were some unhoused people outside of the hotel. Bar staff was so nice providing complimentary water when we asked for it and made sure to tip him as we didn't order any alcoholic drinks from them
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Ann

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We checked in at 6:00 pm, attended a concert at the MVP Arena (which we walked to) and checked out at 9:00 am the very next day. The staff was courteous and friendly. The shuttle was a welcome perk and the shuttle drivers were great. Just wish there had been more food choices available at 11pm on Sunday night. Grub Hub is expensive.
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Eric

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed overnight after a concert, the hotel does not have public stairwells, which lots of people were unsure about how that was even legal. Hundreds of people waited in line to use four elevators just to get back to our rooms. Floors had signs for vending machines but there were only ice dispensers. Housekeeping knocked and tried coming into our room at 8:30 in the morning the day of checkout while we were still asleep. Room itself was okay - very clean and comfortable, the stay itself was less than great.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Derek

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Seth

Viaje de negocios
Le gustó: Condiciones de la propiedad
It was great
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

John

Viaje en pareja
Tired, uninspiring
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Edita

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was freezing and I could not raise the heat no matter how many times I tried. The mini fridge froze and ruined all of the food items I brought with me. The bathroom was not properly cleaned and had toenail clippings and other filth. Very poor experience. I would not stay here again.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Leslie

Le gustó: Limpieza y servicio y personal
Located in a great area within walking distance of a lot of great places to eat and things to do! Rooms could be updated - our ceiling in the bathroom was peeling a lot and the decor is outdated. Overall good place to stay and the staff is accommodating.
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Madeline

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The halls smelt like weed very strongly My bedroom had no tv remote and the power button didn’t even work My car was broken into in the parking garage and staff offered me no help or guidance
Se hospedó 2 noches en marzo de 2024

4/10 Malo

Katarzyna

Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Sarah, Scarsdale

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Tom

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The ac was broken. I set the room temperature after check-in and never returned to the room until midnight and it was 80° I had a horrible night of sleep in the room was very uncomfortable.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Jennifer

Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Stephania, fort lee

Viaje de negocios, Viaje en pareja, Viaje familiar
No le gustó: Condiciones de la propiedad
My room was changed . And I must say the manager was nice , however the cleaning staff needs a through supervision, the property is old, dingy and dirty - the absolute accumulation of dust and filth on the chairs in the halls by elevators is totally unacceptable . I would never stay here again . I love Hilton as a brand but this hotel is sub par and needs immediate attention !
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

lennox

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good communication and understanding
Se hospedó 1 noche en febrero de 2024
Respuesta de Ted, el 21 feb. 2024
Thank you for taking the survey. I hope if you are back we can host you again.

8/10 Bueno

Carl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Ted, el 21 feb. 2024
Thank you.

10/10 Excelente

gloria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Ted, el 21 feb. 2024
Thnak you for your feedback.

4/10 Malo

Sarai

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Ted, el 21 feb. 2024
If you would like to reach out to us and let us know what we could have done better.

4/10 Malo

Marie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Shower gel bottle detached from wall was left on shelf, bathroom ceiling damaged and window edge poor condition. Cream coures for the coffee . Poor service at the only bar. Next morning breakfast was overheated and dry eggs at 10:00am was not renewed . Did not expect to have to buy water snacks at Reception as minibar empty like in grocery store
Se hospedó 1 noche en febrero de 2024
Respuesta de Ted, el 21 feb. 2024
I will address these issues with housekeeping and with our food and beverage department.

10/10 Excelente

Christopher

Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Hope

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I like this property, but the mirror in the bathroom makes you look weird, so it was hard to apply makeup. Weirdly my closet was locked, not a big deal since it was a one night stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Ted, el 21 feb. 2024
Thank you for your feedback.

4/10 Malo

Michele

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
When i arrived they gave me a cheaper room, i already paid and book. Then i had to speak up for myself respectfully, then they gave me what i purchased. When i got in the room, the shower curtain was broke. Chip paint on the bedroom ceil. Mold on the bathroom ceil. The toliet was dirty. The vending ice machines were broken. I have much more to say. I have videos of the room and on the property as well with staff. I travel 2 1/2 hours away to attend an event that night. Smh so disappointed in the albany hilton hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de Ted M. , el 12 feb. 2024
I am sorry about the issues you had with us.

2/10 Terrible

Vena

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The issue I had was the incidental fee I had 2 check-ins. And they tried to charge me 75$ for each day for incidental stay when I stayed in the same room it was different bookings but if I'm in the same room I've should have not got charged for each day
Se hospedó 1 noche en febrero de 2024
Respuesta de Angelo C, el 12 feb. 2024
Hi,Thank you for your review. We do require a 75 dollar incidental hold per night. We look forward to having you as our guest in the future.

8/10 Bueno

Sonia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Only spent one night but other than the bed being way too soft everything was on point..i would recommend this hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de Ted M. , el 12 feb. 2024
Thank you for your feedback.

10/10 Excelente

Frederick

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just a nice friendly place to stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Ted M. , el 12 feb. 2024
Thank you for taking time out of your busy schedule to take a survey.

8/10 Bueno

Joan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice and clean
Se hospedó 1 noche en febrero de 2024
Respuesta de Ted M. , el 12 feb. 2024
thank you. I will let our housekeepers know aobut your survey.