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Opiniones de Microtel Inn by Wyndham Albany Airport

2 out of 5
Microtel Inn by Wyndham Albany Airport
7 Rensselaer Ave, Latham, NY

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 342 de 1015 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 318 de 1015 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 182 de 1015 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 95 de 1015 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 78 de 1015 opiniones" "

7.6/10

Limpieza

8.2/10

Servicio y personal

6.8/10

Servicios

7.4/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

CHARBELA

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
El bano estaba extremadamente sucio. Al punto de que tuvimos nosotros que limpiarlo con wipes desinfectantes. No pedi cambio porque llegue de madrugada, pero no recomendaria este hotel para nada.
Se hospedó 1 noche en julio de 2022
Respuesta de Nathan S., el 27 jul. 2022
Thank you for your feedback.

10/10 Excelente

gustavo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location
Se hospedó 2 noches en agosto de 2021
Respuesta de Krishna, el 31 ago. 2021
Thank you foe being our guest

4/10 Malo

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
lo que no me gusto es que en el pasillo de no fumadores donde se encontraba mi habitación había un olor a pura mariguana
Se hospedó 2 noches en agosto de 2021
Respuesta de Krishna, el 17 ago. 2021
¡A nosotros tampoco nos gusta fumar! Informe a la recepción para que se pueda aplicar el cargo por fumar

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2020
Respuesta de Chris, el 5 ene. 2020
Happy New Year and thank you for being our guest.

8/10 Bueno

Leo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Pleasant stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 29 mar. 2024
Dear Leo,Thank you for your review and for choosing our hotel. We're delighted to hear that you had a pleasant stay with us. We strive to provide a comfortable and enjoyable experience for all our guests. If there is anything else we can do to enhance your future visits, please let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

6/10 Aceptable

Christopher

Viaje de negocios
It's a decent room. You get what you pay for.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 27 mar. 2024
Dear Christopher,Thank you for your feedback. We're glad to hear that you found the room decent. We strive to offer comfortable accommodations at competitive rates. If there are any specific areas where we can improve to make your next stay more enjoyable, please don't hesitate to let us know. We appreciate your patronage and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excelente

Leo

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very pleasant stay, helpful staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 26 mar. 2024
Dear Leo,Thank you for your perfect rating and kind words! We're delighted to hear that you had a pleasant stay and found our staff helpful. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience in the future!Sincerely, Hotel Manager

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 26 mar. 2024
Dear Mark,Thanks for staying with us and for appreciating your stay with us by giving us a perfect rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excelente

Andrew, Newcomb

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Exactly what you would hope for in a hotel at this price point - friendly helpful staff, comfortable, convenient and clean. Folks, for this price you aren’t getting the Ritz. But you will get a clean comfortable place to stay close to restaurants, shopping, the airport, etc. No breakfast isn’t fabulous but its adequate and appropriate to the cost.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 26 mar. 2024
Dear Andrew,Thank you for your fantastic review! We're thrilled to hear that you found our hotel to be exactly what you hoped for at this price point. Providing friendly, helpful staff and maintaining cleanliness and comfort are our top priorities. We appreciate your understanding and acknowledgment of the value we offer. We hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

10/10 Excelente

Latanya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice quite clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 25 mar. 2024
Dear Latanya,Thank you for your positive feedback! We're glad to hear that you found our hotel to be nice, quiet, and clean during your stay. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another peaceful experience in the future. If you have any additional comments or requests, please don't hesitate to reach out.Sincerely, Hotel Manager

10/10 Excelente

Leo

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Pleasant service all around
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 25 mar. 2024
Dear Leo,We're delighted to hear that you had a pleasant experience with our service during your stay! Providing excellent service is our priority, and we're thrilled that we could meet your expectations. Thank you for taking the time to share your positive feedback, and we look forward to welcoming you back again soon. Sincerely, Hotel Manager

10/10 Excelente

Leo

Viaje en grupo
Le gustó: Limpieza
Hotel room clean and comfortable, with adequate amenities. Staff is friendly and very helpful.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 25 mar. 2024
Dear Leo,Thank you for sharing your positive experience with us! We're glad to hear that you found our hotel room clean, comfortable, and equipped with adequate amenities. Our team strives to provide friendly and helpful service to all our guests, and we're delighted that we could meet your expectations. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit. If you have any further feedback or requests, please feel free to let us know.Sincerely, Hotel Manager

6/10 Aceptable

Erika

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 23 mar. 2024
Dear Erika,Thank you for taking the time to rate your experience at our hotel. Your feedback is invaluable to us. If there's anything we can do to elevate your satisfaction from 3 to 5, please don't hesitate to inform us. We truly value your patronage.Sincerely, Hotel Manager

6/10 Aceptable

Katia

Viaje en grupo
Le gustó: Servicio y personal y condiciones de la propiedad
The room was ok for the price the bathroom could have been cleaner.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 20 mar. 2024
Dear Katia,Thank you for your feedback. We apologize for any inconvenience caused by the cleanliness of the bathroom. We take cleanliness seriously and will address this issue promptly. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

10/10 Excelente

Kathleen, Bradford

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and comfortable beds
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager, el 18 mar. 2024
Dear Kathleen,Thank you for sharing your positive review! We're thrilled to hear that you found our hotel clean and our beds comfortable during your stay. Your satisfaction is our priority, and we're glad we could meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager

8/10 Bueno

Clark

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very pleasant and accomodating front desk person
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager, el 18 mar. 2024
Dear Clark,Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience with our front desk staff during your stay. Providing excellent service is our priority, and we're glad to hear that our team member was accommodating. We appreciate your review and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excelente

Diane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The only complaint was when I checked out there was no one there so left the key card on the desk.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 23 mar. 2024
Dear Diane,Thank you for sharing your perfect rating and feedback! We're delighted to hear about your positive experience overall. We apologize for the inconvenience during checkout and will ensure better staffing in the future. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excelente

Chris

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Common areas are a little beat up but clean and smell fine, but this is after all a workingman's hotel. Rooms are new and spotless. Endless restaurants in the vicinity and 5 minutes from the airport. Incredible value.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 15 mar. 2024
Dear Chris,Thank you for the stellar review! We're thrilled to hear that you had a fantastic stay and appreciated the cleanliness of our facilities and the convenience of our location. Your feedback is greatly appreciated, and we hope to welcome you back again soon for another wonderful experience!Sincerely, Hotel Manager

8/10 Bueno

John

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 16 mar. 2024
Dear John,Thank you for your feedback. We strive to provide the best possible experience for our guests, and we're glad to hear that you had a positive stay overall. If there are any areas where we can improve to earn that extra star next time, please feel free to let us know. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

6/10 Aceptable

France

Viaje familiar
Le gustó: Servicio y personal
What can I say, you get what you pay for. Breakfast options were terrible, we ate out instead. Basically there is almost nothing for breakfast. First room we got smelled like cigarets so we asked for another room. Then it smelled like Hash (pot) every night in the corridor, it was terrible. No mini fridge. I do not recommend it unless you want to save money.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager, el 12 mar. 2024
Dear France,We're sorry to hear about your less-than-satisfactory experience during your stay. Your feedback regarding breakfast options, room conditions, and hallway odors is concerning, and we apologize for falling short of your expectations. Please know that your comments will be addressed internally to improve our offerings and ensure a more pleasant stay for our guests. Thank you for bringing these issues to our attention.Sincerely, Hotel Manager

8/10 Bueno

Sylvie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hébergement près de l'autoroute. Propre.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 6 mar. 2024
Dear Sylvie,Thank you for your review and rating. We're glad to hear that you found our accommodation conveniently located near the highway. If there are any areas where we can improve to earn a higher rating next time, please feel free to let us know. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Excelente

Pierre

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 4 mar. 2024
Dear Pierre,Greetings from the Microtel Inn by Wyndham Albany Airport. We are delighted to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service, and your feedback tells us that we are meeting our goals. Thank you for taking the time to share your positive rating with us. We look forward to hosting you again soon.Sincerely, Hotel Manager

8/10 Bueno

Heidi

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 23 mar. 2024
Dear Heidi,Thank you for staying with us. We hope you enjoyed your stay and that we met all of your expectations, as evidenced by the four-star review you've given us. Please let us know if there's anything we can do to make your next visit even better. We pride ourselves on providing excellent service and want to keep our guests happy!Sincerely, Hotel Manager

8/10 Bueno

Katie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly, convenient, safe quiet
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 2 mar. 2024
Dear Katie,Thank you for your feedback! We're thrilled to hear that you found our hotel to be friendly, convenient, safe, and quiet. Providing a positive experience for our guests is our top priority, and we're delighted that you enjoyed your stay with us. We appreciate your kind words and hope to welcome you back for another enjoyable visit in the future!Sincerely, Hotel Manager

8/10 Bueno

Katie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet, convenient, safe
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 1 mar. 2024
Dear Katie,Thank you for your rating and feedback. We're glad to hear that you found our hotel to be quiet, convenient, and safe. Your satisfaction is important to us, and we appreciate your business. If there's anything specific we can do to improve your experience and earn that extra star next time, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

8/10 Bueno

Joan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There is no elevator because its only 2 story. However our room was next to the door for the guest going up and it was constant from 10 pm when we got in the room till 2 am. I did not get much sleep because of this. Plus the ice maker did not work on the first floor and there was no snack machine on second floor causing more people going up and down the stairs between 10pm and 2am along with the regular traffic of guest coming in. Other than that it was pretty clean and nice. Just dont get the room by the stairs door.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 27 feb. 2024
Dear Joan,Thank you for your detailed feedback. We apologize for any inconvenience caused by the noise and the issues with the ice maker and snack machine. We'll address these concerns to ensure a more comfortable stay for our guests in the future. We appreciate your compliments regarding the cleanliness and overall experience and hope to have the opportunity to welcome you back for a more restful visit.Sincerely, Hotel Manager

8/10 Bueno

Joshua

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice experience with staff.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 13 feb. 2024
Dear Joshua,I'm delighted to hear that you had a positive experience with our staff! Providing exceptional service is our top priority, and it's always wonderful to receive feedback confirming that we've succeeded. Your kind words will be shared with our team, who will undoubtedly appreciate the recognition. Thank you for taking the time to share your feedback, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

4/10 Malo

sylvain

Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 6 feb. 2024
Dear Sylvain,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely, Hotel Manager

6/10 Aceptable

Nancy

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
It’s ok. The rooms smell of smoke. The front staff is friendly. The whole place needs a deep Clean and upgrade
Respuesta de Hotel Manager, el 29 ene. 2024
Dear Nancy,Thank you for your feedback. We appreciate your compliments on the friendliness of our front staff. However, we apologize for any inconvenience regarding the smell of smoke and the overall cleanliness and condition of the property. Your comments are valuable, and we'll use them to address these issues and make necessary improvements. We appreciate your understanding and hope to have the opportunity to provide a significantly improved stay during your next visit.Sincerely, Hotel Manager

4/10 Malo

Glenda

Toilet did not work could not flush Should never have rented room
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 27 ene. 2024
Dear Glenda,I'm genuinely sorry to hear about the issue you encountered with the toilet during your stay. This is certainly not the experience we aim to provide. We understand the frustration and inconvenience this may have caused you. Please accept our sincere apologies. Your feedback is crucial, and we will address this promptly to prevent such occurrences in the future. If there's anything we can do to make amends, please let us know. Thank you for bringing this to our attention.Sincerely, Hotel Manager

8/10 Bueno

Jan

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Small room. No refrigerator or microwave. Clean. Breakfast was minimal and some items were stale
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 23 ene. 2024
Dear Jan,Thank you for taking the time to share your feedback. We appreciate your positive remarks about the cleanliness but regret any inconvenience you experienced. We'll certainly look into the concerns you raised regarding the room size, amenities, and breakfast quality to make necessary improvements. Your insights are invaluable, and we hope to exceed your expectations on a future visit.Sincerely, Hotel Manager

10/10 Excelente

Bianca

Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager, el 29 ene. 2024
Dear Bianca,Thank you sincerely for choosing our hotel for your stay. Your positive feedback brings us immense joy. We're thrilled that everything went smoothly during your visit, and our location suited your needs perfectly. Hosting you was a pleasure, and we hope to be your preferred choice whenever you're in our area. Anticipating your next visit with excitement!Sincerely, Hotel Manager

6/10 Aceptable

Alison

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 30 dic. 2023
Dear Alison,Thank you for providing a rating. If you have specific feedback or areas where we can improve, please share more details. We value your input and would like to ensure your next experience meets or exceeds your expectations.Sincerely, Hotel Manager

10/10 Excelente

Odette

Viaje con mascota, Viaje familiar
Le gustó: Servicios
Très bon service. Je suis très satisfaite
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 19 dic. 2023
Dear Odette,Thank you for your kind words! We're delighted to hear that you enjoyed our exceptional service. Your satisfaction is our priority, and we appreciate your positive feedback. We look forward to welcoming you back for another memorable stay. Safe travels and thank you for choosing our hotel!Sincerely, Hotel Manager

4/10 Malo

Christina

No le gustó: Servicio y personal
The first room we had there was an issue with the toilet not flushing properly and continually running loudly after we finally got it to flush. When we asked the front desk about it they just told use to flush the toilet again but harder. Also, the bathroom had hair all over the floor and tub. We asked if someone could clean the room real quick they just told is housekeeping was gone and they would just move is to another room.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 19 dic. 2023
Dear Christina,We sincerely apologize for the inconveniences you experienced during your stay. It's disheartening to hear about the issues with the toilet and cleanliness. This falls below our standards, and we're addressing it with our team to ensure such lapses are rectified. We appreciate your patience and hope to regain your trust on your next visit.Sincerely, Hotel Manager

4/10 Malo

Valerie

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Staff was super friendly and rooms were clean. My bed was broken. The breakfast was bare. It was clean and I just needed a bed for the night. Too bad it was broken
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 19 dic. 2023
Dear Valerie,Thank you for your positive comments on our friendly staff and clean rooms. We apologize for the inconvenience with the bed and the limited breakfast options. Your feedback is valuable, and we're working to address these issues to enhance the overall guest experience. We appreciate your understanding and hope to welcome you again.Sincerely, Hotel Manager

10/10 Excelente

UNITED STATES OF

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 11 dic. 2023
Dear Guest,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectation. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you.Sincerely, Hotel Manager

10/10 Excelente

Nana

Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 23 dic. 2023
Dear Nana,Thank you so much for your review! We are so glad that you enjoyed your experience with us and that we were able to exceed your expectations. We strive to provide the best service possible and your feedback helps us to ensure that we are meeting our goals. Thanks again for taking the time to leave us a review - it means the world to us!Sincerely, Hotel Manager

10/10 Excelente

xuqing

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 11 dic. 2023
Dear Xuqing,I appreciate your flawless rating. It brings us great joy to learn that your stay was outstanding. We'd love to learn more about anything in particular that you found enjoyable or any recommendations you may have for us. We value your opinions and look forward to having you back for another fantastic experience soon!Sincerely, Hotel Manager

10/10 Excelente

Wanda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent location. Right off the highway. Clean , quiet, spacious parking lot.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Manager, el 6 dic. 2023
Dear Wanda,Thank you for taking the time to share your positive experience! We're delighted to hear that you found our location excellent, the facilities clean, and the surroundings quiet. A spacious parking lot is always a plus. We look forward to welcoming you back for another excellent stay.Sincerely, Hotel Manager

6/10 Aceptable

Pavel

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 28 nov. 2023
Dear Pavel,Thank you for taking the time to give us your feedback on your stay with us. Thank you for the 6 out of 10 stars. I hope you will give us another chance in the future next time you are passing through our area so we can turn that 6 into a 10.Sincerely, Hotel Manager

8/10 Bueno

Sylvie

Le gustó: Limpieza y servicio y personal
Réfrigérateur qui fait du bruit, obligé de le débrancher. Petit déjeuner en dessous de ce que Microtel nous offre habituellement (il n’y avait rien de chaud, café mauvais)
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 28 nov. 2023
Dear Sylvie,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the noisy refrigerator and the subpar breakfast. Your feedback is invaluable, and we assure you that steps are being taken to address these issues promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

2/10 Terrible

Sara

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
A lot of hair on the bathroom floor. Smells old and dirty. Noisy refrigerator. Broken countertop and wall mount in bathroom. No elevator. Elec and lights not working, they went out in a whole section of the room as we were preparing for the day at 530 am. Just gross.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 20 nov. 2023
Dear Sara,We're truly sorry to hear about the numerous issues you encountered during your stay. Your experience does not reflect the standards we strive to maintain, and we sincerely apologize for the inconvenience. Rest assured, we take your feedback seriously, and we'll address these issues promptly to ensure a much-improved experience for future guests. Thank you for bringing these matters to our attention, and we appreciate your understanding. We hope to have the opportunity to regain your trust during your next visit.Sincerely, Hotel Manager

2/10 Terrible

Freddy

Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 6 dic. 2023
Dear Freddy,We're genuinely sorry to hear that your experience fell short of expectations, as indicated by the 1/5 rating. We value your feedback and would appreciate more details on the specific issues you encountered. Your satisfaction is our priority, and we want to address any concerns you may have had. Please feel free to share more information so that we can work towards improvements.Sincerely, Hotel Manager

8/10 Bueno

Jaida

Le gustó: Limpieza
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager, el 15 nov. 2023
Dear Jaida,Thank you for your rating. We appreciate your feedback! If there's anything specific you enjoyed or areas where we can improve to earn a higher rating next time, please feel free to let us know. We value your input and hope to welcome you back for an even better experience.Sincerely, Hotel Manager

10/10 Excelente

Ronald

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good Basic Reliable Lodging for a Decent Price
The check-in process was smooth and seamless. The security lock on the entrance door to the building and my room worked well with my room card key. My room was clean and refreshed. The bed was comfortable and afforded me a good night sleep. The bathroom was clean and very functionable. The complementary continental breakfast was very basic. It was what I was expecting. I don't need much for breakfast. The coffee was hot and flavorful.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 14 nov. 2023
Dear Ronald,We're pleased to hear about your positive experience during your stay. It's great that the check-in process was smooth, the security features worked well, and your room was clean and comfortable. We're glad you had a good night's sleep and found the bathroom functional. Thank you for understanding the basic nature of the continental breakfast, and we're happy to hear that the coffee met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another reliable stay in the future.Sincerely, Hotel Manager

8/10 Bueno

Dennis

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 13 nov. 2023
Dear Dennis,We appreciate your choice to stay with us and your generous 8-star rating. Your feedback holds great significance, and we would greatly appreciate more details on how we can improve our services to earn a perfect 10-star review from you. Your input will play a crucial role in enhancing our guest experience. We look forward to the opportunity to welcome you back soon and aim to exceed your expectations on your next visit.Sincerely, Hotel Manager

8/10 Bueno

Patrick, Albany

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close by to shopping & the Albany International Airport
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 13 dic. 2023
Dear Patrick,Hello! We're pleased to hear that our location, close to shopping and Albany International Airport, was convenient for you. It's our goal to provide a convenient and accessible experience for our guests. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future. Safe travels!Sincerely, Hotel Manager

6/10 Aceptable

Cassandra

Viaje de negocios
Le gustó: Servicio y personal
Se hospedó 4 noches en octubre de 2023
Respuesta de Hotel Manager, el 9 nov. 2023
Dear Cassandra,We are grateful for your valuable feedback regarding your stay. Your input is highly appreciated! Our aim is to elevate your experience from a 6 to a perfect 10 during your next visit to our area. We're continuously enhancing our services and have realized that even minor adjustments can significantly impact your overall stay. We hope to have the opportunity to showcase our hotel's best features and provide you with an outstanding experience next time. Thank you for your insights!Sincerely, Hotel Manager

10/10 Excelente

Alisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful stay!!!
I don't usually like staying in places that I can't get a review from family or friend that stayed in a hotel. I chose this one just from pictures and reviews on the hotel's website. I was VERY HAPPY with my choice. The room was clean and comfortable. The air conditioner was a bit noisy but by the second night I didn't even hear it. The staff was friendly. Location was nice and quiet and within a very short easy drive to friends we were visiting. Definitely staying here every time I visit my friend!!!!!
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager, el 6 nov. 2023
Dear Alisa,It's fantastic to hear about your wonderful stay! We're thrilled that you had a great experience, finding the room clean and comfortable despite a slightly noisy air conditioner. We appreciate your trust in choosing our hotel solely based on online reviews and images, and we're delighted that we met your expectations. It's fantastic to know that the location was convenient for your visit and that you found our staff friendly. We look forward to welcoming you back on your future visits to see your friend. Thank you for your review, and we can't wait to host you again!Sincerely,Hotel Manager