Vista frontal de la propiedad

Opiniones de Travelodge Inn & Suites by Wyndham Albany

2.5 out of 5

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 195 de 1005 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 319 de 1005 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 228 de 1005 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 136 de 1005 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 127 de 1005 opiniones" "

6.6/10

Limpieza

7.4/10

Servicio y personal

6.2/10

Servicios

6.2/10

Condiciones de la propiedad

6.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Ainex S. Vizcarrondo

No le gustó: Limpieza y condiciones de la propiedad
El baño estaba tapado
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management/Owner, el 10 oct. 2023
Dear Ainex,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive some positive feedback.I am sorry about the clog in you bathroom and hope it was taken care of immediately. I will share your comments with Tara & her staff who I am certain will learn and be encouraged by your remarks. Here atThank you again for sharing your experience, and we hope to get the opportunity to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

10/10 Excelente

juan, Arecibo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bueno. Solo mejorar un poco en el desayuno. Más variedad
Respuesta de Management/Owner, el 10 oct. 2023
Dear Juan,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.I am particularly pleased that you found us very good. I will share your comments with Tara & her staff who I am certain will be encouraged by your remarks. Sorry about the breakfast as Travelodge by Wyndham does not offer. We do offer a Courtesy Bag which includes a fresh piece of fruit, granola bar and bottle of water to take on the road, hope you grabbed one.Thank you again for sharing your experience, and we look forward to the opportunity to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

10/10 Excelente

juan, Arecibo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Súper recomendado. La única sugerencia es mejorar un poco el desayuno y es todo un éxito
Respuesta de Management/Owner, el 10 oct. 2023
Dear Juan,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.I am particularly pleased that you found us super to recommend. I will share your comments with Tara & her team who I am certain will be encouraged by your remarks.Thank you again for sharing your experience, and we hope to get the opportunity to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

6/10 Aceptable

Eduardo

Se hospedó 1 noche en agosto de 2019
Respuesta de Jolene O'Bryan, Manager , el 17 ago. 2019
We appreciate your taking the time away from your busy schedule to rate your recent stay at our Travelodge by Wyndham, Albany Airport. We are concerned to see your stay did not meet your expectations. Our goal is to not only meet the needs of each and every guest we serve, but to exceed their expectations and to make their stay as pleasant and comfortable as possible. It is our regret that you were left with a negative impression of our hotel. We hope you will stay with us again and provide us with the opportunity to meet your expectations

6/10 Aceptable

Cliente verificado

No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en abril de 2019
Respuesta de Jolene O'Bryan, el 7 may. 2019
Thank you for taking time out of your busy day to review your stay at our Travelodge by Wyndham, Albany Airport on Expedia's site. We are pleased to see that your stay met your expectations and complied with our owner’s Mission statement which is . . “To provide each and every guest with a clean, safe and friendly atmosphere with a smile“. It is our hope that we will be granted the privilege of becoming your “GO-TO” place to stay whenever you require lodging in the Albany area.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
El precio. La tarifa por noche es excelente y la calidad del establecimiento y el servicio muy bueno.
Se hospedó 2 noches en enero de 2019
Respuesta de mar, el 9 ene. 2019
Gracias por tomarse el tiempo de su apretada agenda para calificar su reciente estancia en el sitio web de Expedia. Nos complació ver que su estadía cumplió con sus expectativas y cumplió nuestro objetivo, que es no solo satisfacer las necesidades de cada uno de los huéspedes que atendemos, sino también superar sus expectativas y hacer que su estadía sea lo más placentera y cómoda posible. Esperamos que su reseña de cinco estrellas sea una indicación de que nuestro Travelodge by Wyndham, Albany Airport tendrá el privilegio de convertirse en su lugar "GO-TO" para hospedarse siempre que tenga la necesidad de hospedarse en Albany, Nuevo Area de york usa Sinceramente, Marilyn seidner Director de Relaciones con Invitados

10/10 Excelente

Miriam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy cómodo el hotel, limpio y muy moderno.
Se hospedó 1 noche en septiembre de 2018
Respuesta de mar, el 21 sept. 2018
Gracias por concedernos el privilegio de responder a su opinión sobre su estadía del 15 de septiembre en la habitación 107 en nuestro Travelodge by Wyndham, Albany Airport. Nos complació leer que su estancia en la habitación 121 cumplió con sus expectativas y logró nuestro objetivo, que no solo es satisfacer las necesidades de todos y cada uno de los huéspedes que atendemos, sino también exceder sus expectativas y hacer que su estadía sea lo más placentera y cómoda posible. . Esperamos que su reseña y comentario de cinco estrellas, "Hotel muy cómodo, limpio y muy moderno", indique que nos dará la oportunidad de darle la bienvenida a nuestro Travelodge by Wyndham, Albany Airport en caso de que tenga la oportunidad de regresar. a la zona de Albany, Nueva York. Sinceramente, Marilyn Seidner Director - Relaciones con los huéspedes Gracias por concedernos el privilegio de responder a su opinión sobre su estadía del 15 de septiembre en la habitación 107 en nuestro Travelodge by Wyndham, Albany Airport. Nos complació leer que su estancia en la habitación 121 cumplió con sus expectativas y logró nuestro objetivo, que no solo es satisfacer las necesidades de todos y cada uno de los huéspedes que atendemos, sino también exceder sus expectativas y hacer que su estadía sea lo más placentera y cómoda posible. . Esperamos que su reseña y comentario de cinco estrellas, "Hotel muy cómodo, limpio y muy moderno", indique que nos dará la oportunidad de darle la bienvenida a nuestro Travelodge by Wyndham, Albany Airport en caso de que tenga la oportunidad de regresar. a la zona de Albany, Nueva York. Sinceramente, Marilyn Seidner Director - Relaciones con los huéspedes Gracias por concedernos el privilegio de responder a su opinión sobre su estadía del 15 de septiembre en la habitación 107 en nuestro Travelodge by Wyndham, Albany Air

4/10 Malo

santo, ny

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hotel en descuido
Viejo muy viejo y descuidado. Deprimente. El colchón se sentía desecho por dentro
Se hospedó 1 noche en agosto de 2018
Respuesta de mar, el 19 sept. 2018
Nos preocupamos por leer su opinión sobre su reciente estadía en nuestro Travelodge by, Albany Airport en Hotels.com ya que nuestro objetivo es no solo satisfacer las necesidades de todos y cada uno de los huéspedes que atendemos, sino también exceder sus expectativas y hacer su manténgase tan agradable y cómodo como sea posible. La opinión de nuestros huéspedes es muy importante para nosotros, ya que nos brinda la oportunidad de abordar sus inquietudes y también corregir cualquier problema mencionado en sus revisiones. Lamentablemente, no pude encontrar una reserva bajo el nombre de "Santo". Por lo tanto, no tenía suficiente información (por ejemplo, el número de habitación y la fecha de estadía) para determinar en qué habitación se encontraba para abordar el problema relacionado con el incómodo colchón. Es "DUDO" desafortunado ya que parece que la cama y / o el colchón en la habitación que ocupó podrían ser candidatos para una de las nuevas camas / colchones que tenemos bajo pedido. En cuanto a su comentario sobre "Descuido", nos gustaría aprovechar esta oportunidad para informarle que estamos actualizando nuestra propiedad de la siguiente manera: (1) estamos esperando la entrega de alfombras en el pasillo (2) estamos reemplazando la alfombra en el habitaciones con pisos de vinilo y (3), mejora de los baños y camas, cuando sea necesario. Lamentamos que haya dejado nuestro hotel con una opinión negativa ya que nuestro propietario está trabajando diligentemente para brindar a cada huésped una experiencia agradable cuando se hospedan en nuestro Travelodge by Wyndham, Albany Airport. Sinceramente, Marilyn Seidner Director - Relaciones con los huéspedes

10/10 Excelente

Patricia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfecto
Muy recomendable, limpio tranquilo .
Respuesta de mar, el 19 abr. 2018
Nos complació ver que su reciente estadía del 8 al 12 de abril en la Habitación 145 en nuestro Travelodge Inn & Suites, Albany Airport cumplió con sus expectativas y cumplió con la declaración de misión de nuestro propietario. . "Para proporcionar una atmósfera limpia, segura y amigable. . con una SONRISA  Esperamos que sus cinco calificaciones y comentarios de cinco de "Perfecto" y "Altamente recomendado, limpio, tranquilo". Sean un indicio de que nos convertiremos en su lugar "donde ir" para quedarse cada vez que visite los EE. UU., Albany, Área de Nueva York Sinceramente, Marilyn Seidner Director - Relaciones con los huéspedes

8/10 Bueno

Pablo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena atencion
He tenido una buena experiencia
Se hospedó 1 noche en julio de 2017
Respuesta de Marilyn, el 5 ago. 2017
Le agradecemos que se haya tomado el tiempo de escribir una reseña de Hotels.com relativa a su estancia en July 23 en la habitación 239. Nos complace saber que su estancia cumplió con sus expectativas y cumplió con la Declaración de Misión de nuestro propietario, que es: "Para proporcionar a todos y cada uno de los huéspedes con un ambiente limpio, seguro y acogedor. . . "SONREÍR" . Es nuestra sincera esperanza que sus puntuaciones favorables sean una indicación de que tendremos la oportunidad de darle la bienvenida de regreso a nuestro Travelodge Inn & Suites, Albany Airport, si usted tiene la oportunidad de regresar a la zona de Albany, Nueva York. Marilyn Seidner Director - Relaciones con los huéspedes

10/10 Excelente

Elias

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean rooms, friendly staff, nice hot water in the shower, right across the road from a huge shopping mall, food and restaurants close by
Se hospedó 1 noche en febrero de 2024
Respuesta de Management/Owner, el 28 feb. 2024
Dear Elias,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback. I'm delighted to hear it all went well for you. I will share your comments with Tara and her team, who I am certain will be encouraged by it.Thank you again for sharing your experience, and look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

8/10 Bueno

Alexus, Sacramento

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Staff were excellent, very helpful and accommodating. It is good for the price and next to a lot of different shops and restaurants. Overall OK.
Se hospedó 7 noches en febrero de 2024
Respuesta de Management/Owner, el 21 feb. 2024
Dear Alexus,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback. We know we're not always perfect so friendly customer service and a clean fresh room is important to us. I will share your review with Tara and her team, who I am certain will be encouraged by it.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis Cocca OwnerTravelodge Albany

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thank you for the nice stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Management/Owner, el 14 feb. 2024
Dear Paul,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.Tara and her staff work hard to provide friendly customer service and a clean fresh room. I will share your review with Tara and her team, who I am certain will be encouraged by it.Thank you for the nice words and for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

10/10 Excelente

Yash

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great
Se hospedó 1 noche en febrero de 2024
Respuesta de Management/Owner, el 2 feb. 2024
Dear Yash,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.I am particularly pleased that you found us a perfect 5. We know we're not always perfect so customer service is a priority. I will share your review with Tara & her team, who I am certain will be encouraged by it. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

10/10 Excelente

Fabiola

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and friendly staff
Se hospedó 1 noche en enero de 2024
Respuesta de Management/Owner, el 30 ene. 2024
Dear Fabiola,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback. I'm very pleased to see you found our staff nice & friendly.I will share your comments with our team, who I am certain will be encouraged by your remarks. We know we are an older hotel and not always perfect so customer service is always a priority. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

10/10 Excelente

Ardith

Smooth and efficient check in. No problems.
Se hospedó 1 noche en enero de 2024
Respuesta de Management/Owner, el 30 ene. 2024
Dear Ardith,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback. I'm [pleased to see we were smooth & efficient at check in.I will share your comments with our team, who I am certain will be encouraged by your remarks. We know we are an older hotel and not always perfect so customer service is always a priority. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

10/10 Excelente

Erick

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Management/Owner, el 17 ene. 2024
Dear Erick,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored us a perfect 5. I will share your review with Tara and her team, who I am certain will be encouraged by it.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

2/10 Terrible

Adam

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management/Owner, el 16 ene. 2024
Dear Adam,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. I'm sorry we did not meet your expectations.Your feedback is important and we never want anyone to have a bad stay. I will share your review with our team, who I am certain will learn and be encouraged by it. Thank you again for sharing your experience, and we look forward to getting the opportunity to better serving you in the future.Sincerely,Francis CoccaTravelodge Albany

8/10 Bueno

guy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management/Owner, el 31 dic. 2023
Dear Guy,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.Our Tara and her staff work hard to provide friendly customer service and a clean fresh room. I will share your review with Tara and her team, who I am certain will be encouraged by it. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

10/10 Excelente

Nikolay

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good place, for the price you pay.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management/Owner, el 26 dic. 2023
Dear Nikolay,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored us a perfect 5. Our staff works hard and we know we're not always perfect so customer service is a priority. I will share your review with our team, who I am certain will be encouraged by it.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

4/10 Malo

Eugene Ari

Se hospedó 1 noche en diciembre de 2023
Respuesta de Management/Owner, el 26 dic. 2023
Dear Eugene,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I'm sorry you didn't report any issues to us during your stay. We know we're an older hotel and not always perfect so customer service is our priority. Our housekeepers work hard to provide a clean fresh room and I will share your review with our team who I'm sure can learn from it. Please rest assured that we are taking the appropriate measures to address any problems and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,Francis CoccaOwnerTravelodge Albany

10/10 Excelente

Sanantonio

Se hospedó 7 noches en diciembre de 2023
Respuesta de Management/Owner, el 21 dic. 2023
Dear Sanantonio,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored us a perfect 10. Our staff works hard and we know we're not always perfect so customer service is a priority. I will share your review with our team, who I am certain will be encouraged by it. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

10/10 Excelente

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management/Owner, el 19 dic. 2023
Dear RobertThank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored us a perfect 10. I will share your review with our team, who I am certain will be encouraged by it. Here at Travelodge, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

6/10 Aceptable

Tom

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
It was very average at best. The place still smelled like cigarettes. The staff was nice. The price reflected the quality of the property. I can’t be very hard due to the fact that the cost per nite was more than fair. I would say good bang for your buck.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management/Owner, el 19 dic. 2023
Dear Tom,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.I am particularly pleased that you found us fair and a good value for your buck. An honest review....I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

4/10 Malo

Lina

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was very rundown. There was black mold in the corner of the ceiling. The fridge still had contents from the previous guest. Sheets and towels were very used and looked dirty.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management/Owner, el 19 dic. 2023
Dear Lina,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. We never want anyone to have a bad stay and sorry we did not meet your expectations. I will check with housekeeping and the room in questioned. We know we're not perfect and I will share your comments with our team, who I am certain will learn from your remarks. Thank you again for sharing your experience, and it is our hope to get the opportunity to better serve you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

2/10 Terrible

Vanessa

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I am not picky by far but this place was dirty. Bed linens were dirty. Floor was sticky. Spider crawling in the bed in the morning. Halls smelled of cig. smoke. Sketchy people in and outside of the lobby. Felt like a drug house!
Respuesta de Management/Owner, el 5 dic. 2023
Dear Vanessa,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Your feedback is very important to us, and I am sorry to hear of your experience. We don't show anything in our log book during your stay. We usually take care of any complaints right away. We did inspect the room in questioned and didn't find any issues that you're referring to. Our staff works hard and they never want anyone to have a bad stay. We know were an older hotel and not always perfect so customer service is always a priority. Yes we are 100% non-smoking and have smoking area's outside. We do have transient guests/families staying from Florida while they are looking for an apartment and we don't profile our guest. We are a reputable hotel and not a drug or crack house which is unfair to say. Rest assured we are always on alert and take appropriate measures to address any problems and prevent any future occurrences that we are aware of.We appreciate the time you took to share your concerns, and it is our hope that you will remove your two reviews and give us the opportunity to better serve you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

2/10 Terrible

Vanessa

No le gustó: Limpieza y condiciones de la propiedad
I am by far not a picky person and you get what you pay for but this room was dirty! The floor was so sticky and the bed cover was disgusting! I found spiders in the bed the next morning. Had I seen them when we first arrived I would have left. This was supposed to be a NO SMOKING property and the halls smelled of fresh cig. smoke. There were sketchy people inside and outside the lobby. I felt like I was coming into a crack house!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Management/Owner, el 5 dic. 2023
Dear Vanessa,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Your feedback is very important to us, and I am sorry to hear of your experience. We don't show anything in our log book during your stay. We usually take care of any complaints right away. We did inspect the room in questioned and didn't find any issues that you're referring to. Our staff works hard and they never want anyone to have a bad stay. We know were an older hotel and not always perfect so customer service is always a priority. Yes we are 100% non-smoking and have smoking area's outside. We do have transient guests/families staying from Florida while they are looking for an apartment and we don't profile our guest. We are a reputable hotel and not a drug or crack house which is unfair to say. Rest assured we are always on alert and take appropriate measures to address any problems and prevent any future occurrences that we are aware of.We appreciate the time you took to share your concerns, and it is our hope that you will remove your two reviews and give us the opportunity to better serve you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

2/10 Terrible

Mahmoud

Se hospedó 1 noche en diciembre de 2023
Respuesta de Management/Owner, el 26 dic. 2023
Dear Mahmoud,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I'm sorry you didn't report any issues to us during your stay. We know we're an older hotel and not always perfect so customer service is our priority. Our housekeepers work hard to provide a clean fresh room and I will share your review with our team who I'm sure can learn from it. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,Francis CoccaOwnerTravelodge Albany

10/10 Excelente

Paul

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Management/Owner, el 22 nov. 2023
Dear Paul,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.I am particularly pleased that you found us a perfect 5. I will share your review with Tara and her team, who I am certain will be encouraged by it. Here at Travelodge, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

10/10 Excelente

Bereket

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I had a great stay. The staff are cordial and helpful. It has a great room, comfortable kingside bed and all the necessary amenities in the room. the place overall is awesome with many shopping spots, restaurants etc in close proximity. Overall excellent especially for the price!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Management/Owner, el 21 nov. 2023
Dear Bereket,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.I am particularly pleased that you found us a perfect 5. We do have a great location and staff. I will share your review with our team, who I am certain will be encouraged by it. Here at Travelodge, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

6/10 Aceptable

Israel

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
TV T
The TV Service needs improvement!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Management/Owner, el 21 nov. 2023
Dear Israel,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.I'm sorry about the TV service as we are at the mercy of Spectrum as they are in the middle of a switch over to fiber optic's. Hopefully this will make the TV experience much better soon. I will share your review with our team, who I am certain will learn and be encouraged by it. Here at Travelodge, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

4/10 Malo

Walter

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en noviembre de 2023
Respuesta de Management/Owner, el 14 nov. 2023
Dear Walter,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to see you posted a low score. We know we're not always perfect, Tara and her staff work hard and we can fail but customer service is always our number one priority. Rest assured that we are taking the appropriate measures to address any problems brought to our attention and prevent any future occurrences.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

10/10 Excelente

Henry

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
At Travelodge Inn and Suites, The staff make you feel at home.
Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

Israel

Se hospedó 1 noche en octubre de 2023
Respuesta de Management/Owner, el 14 nov. 2023
Dear Israel,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.I will share your review with our team, who I am certain will can learn and be encouraged by it. Here at Travelodge, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

6/10 Aceptable

karl, Beltsville

Le gustó: Limpieza
Se hospedó 1 noche en noviembre de 2023
Respuesta de Management/Owner, el 14 nov. 2023
Dear Karl,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive some positive feedback.I will share your review with our team, who I am certain will learn and be encouraged by it. Here at Travelodge, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

10/10 Excelente

Ashanti

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They were all so nice and it smelled really clean in there.
Se hospedó 1 noche en octubre de 2023
Respuesta de Management/Owner, el 31 oct. 2023
Dear Ashanti,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.Your feedback is important and I will share your review with Tara & her team, who I am certain will be encouraged by it.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

2/10 Terrible

Dario

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hope it was the last room and only one like it?
I booked it at 6pm, and checked in at 11pm the same night. Bed was comfortable, and that was important! Loose toilet seat, faucet, and shower rod. No trash can, toilet paper on the sink, no pin to roll. Paint on the floor near the bed. No lamp shade, curtains didn’t close completely so room not dark in AM. This was room 104. Hotel had 6.8 rating so I was very surprised at its overall condition!
Se hospedó 1 noche en octubre de 2023
Respuesta de Management/Owner, el 29 oct. 2023
Dear Dario,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had a bad experience. We know we're an older hotel so clean & friendly is our priority. The room you were in was just put back in order and apparently details were missed by housekeeping. We don't do refunds to Expedia but we would like to offer you a free night stay through Expedia. Please contact them to contact us should be willing to give us another chance. Here at Travelodge, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Please have Expedia contact me directly for a free night stay should you give us another chance.Sincerely,Francis CoccaOwnerTravelodge Albany

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Management and staff were excellent. Room was clean, however, tv remote was broken, floor had a raised spot, phone cord was broken, and tub fixtures were not secure to wall. Ran out of warm water.
Se hospedó 1 noche en octubre de 2023
Respuesta de Management/Owner, el 29 oct. 2023
Dear Anonymous,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.I will share your comments of a clean room and report your findings to maintenance for repair, thank you for bringing it to our attention. Thank you again for sharing your experience, and we hope to get the opportunity to better serve you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

10/10 Excelente

Henry

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Going Green Program, Cleanliness, Staff Courtesy amongst others...
Se hospedó 4 noches en octubre de 2023
Respuesta de Management/Owner, el 29 oct. 2023
Dear Henry,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.I'm delighted to hear we're clean & friendly. I will share your comments and report your experience with our team, who I am certain will learn and be encouraged by your remarks.Thank you again for sharing your experience, and we hope to get the opportunity to better serve you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

8/10 Bueno

Kristy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was extremely helpful and friendly. Our room was supposed to be handicapped accessible but the wheelchair barely fit in the room. It was able to fit in the bathroom though.
Se hospedó 1 noche en octubre de 2023
Respuesta de Management/Owner, el 23 oct. 2023
Dear Kristy,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.I am particularly pleased that you found Tara and her staff helpful & friendly. We know we're not always prefect so customer service is a priority. I will share your comments with her team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

8/10 Bueno

jenny

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Location is great. Facility is old, but it was ok.
Se hospedó 1 noche en octubre de 2023
Respuesta de Management/Owner, el 23 oct. 2023
Dear Jenny,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.I am particularly pleased that you found us OK and a great location. We know we're an older hotel and not always prefect so customer service is a priority. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Travelodge, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

6/10 Aceptable

Matthew

Viaje en grupo
Le gustó: Condiciones de la propiedad
Spent 2 nites (Fri/Sat). It was clean and comfortable. The shower was hot in the morning but like warm at nite when I needed it. There is no "continental breakfast." Coffee is available as is a bag with and apple/banana and water bottle. Outside of a dozen or so teenagers partying loudly in the parking lot, it wasn't a bad stay for $100/nite. I may try another place when I go back to Albany.
Se hospedó 2 noches en octubre de 2023
Respuesta de Management/Owner, el 19 oct. 2023
Dear Matthew,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive some positive feedback. I'm delighted to hear that we were clean & comfortable and it wasn't a bad stay. Travelodge by Wyndham does not offer breakfast, just a Courtesy Bag which you mentioned...I hope you grabbed one.We're sorry about the teenage party....just a bad decision & mistake by the parents....Our staff immediately handle the situation as soon as they became aware of it.We know we're not perfect and your feedback is important. I will share your review with our team, who I am certain will learn and be encouraged by it. Thank you again for sharing your experience, and we hope to get the opportunity to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

10/10 Excelente

Moulaye

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Management/Owner, el 18 oct. 2023
Dear Moulaye,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored us a perfect 10. We know we're not always prefect so customer service is a priority. I will share your review with Tara and her team, who I am certain will be encouraged by it. Here at Travelodge, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

6/10 Aceptable

Rita

Se hospedó 1 noche en octubre de 2023
Respuesta de Management/Owner, el 17 oct. 2023
Dear Rita,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive some positive feedback.Your feedback is important and I will share your review with our team, who I am certain will learn and be encouraged by it. Thank you again and we appreciate the time you took to share your experience, and we look forward to the opportunity to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

10/10 Excelente

Henry

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Professionalism of staff, cleanliness, reasonable accommodation,
Se hospedó 3 noches en octubre de 2023
Respuesta de Management/Owner, el 29 oct. 2023
Dear Henry,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.I will share your comments and report your experience to Tara & Her team, who I am certain will learn and be encouraged by your remarks.Thank you again for sharing your experience, and we hope to get the opportunity to better serve you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

4/10 Malo

Italo

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023
Respuesta de Management/Owner, el 12 oct. 2023
Dear Italo,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. I'm sorry we did not meet you expectations. Please accept my sincere apology.Your feedback is important to us and I will share your review with Tara & her staff. We know we're not perfect and an older hotel but no excuse so I am certain we will learn by it. Thank you again for sharing your experience, and we look forward to the opportunity to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

6/10 Aceptable

Jill

This motel was about what I expected for the price range. Motels and hotels are very expensive in the Albany area.
Se hospedó 1 noche en octubre de 2023
Respuesta de Management/Owner, el 10 oct. 2023
Dear Jill,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive some positive feedback.I am particularly pleased that you found us what you expected, hope that's good :) Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

10/10 Excelente

Gabriella

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had an overall good experience at the inn, the workers at the front desk were very nice, its in a good location with a shopping center across the street and multiple restaurants nearby as well as on the bus line for those with limited transportation.
Se hospedó 3 noches en octubre de 2023
Respuesta de Management/Owner, el 10 oct. 2023
Dear Gabriella,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback.I am particularly pleased that you found us an overall good experience and location. I will share your comments with Tara & her staff who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

6/10 Aceptable

David

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Management/Owner, el 10 oct. 2023
Dear David,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive some positive feedback.Your feedback is important to us and I will share your review with Tara & her staff who I am certain will learn and be encouraged by it. Thank you again for sharing your experience, and we look forward to the opportunity to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany

8/10 Bueno

Anna

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Great Stay shall return
My stay was very pleasant my room was clean and the staff was very friendly and helpful
Se hospedó 2 noches en octubre de 2023
Respuesta de Management/Owner, el 10 oct. 2023
Dear Anna,Thank you for taking the time to tell us about your experience at Travelodge Inn & Suites by Wyndham Albany. It is always a pleasure to receive positive feedback. I particularly pleased you found us clean, friendly and helpful.Your feedback is important to us and I will share your review with Tara & her staff who I am certain will learn and be encouraged by it. Thank you again for sharing your experience, and we look forward to the opportunity to serving you in the future.Sincerely,Francis CoccaOwnerTravelodge Albany