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Opiniones de Holiday Inn Express & Suites Albuquerque Historic Old Town, an IHG Hotel

2.5 out of 5

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 568 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 258 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 89 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 42 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 43 de 1000 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Miguel David

Se hospedó 2 noches en noviembre de 2023

4/10 Malo

Ana

No le gustó: Servicio y personal
No me gusto q me isieron otro cargo de 50 por q no lo regresan
Se hospedó 1 noche en julio de 2023
Respuesta de Reginald Roark, el 28 jul. 2023
Ana, Look up details331 / 5,000Translation resultsTranslation resultLamentamos mucho que haya habido alguna confusión con respecto a la autorización de su tarjeta de crédito. Revisé su factura y vi que la liberamos y ahora depende de su banco devolver esos fondos ya que no tenemos control sobre las políticas de su banco con respecto a las autorizaciones. ¡Tenga en cuenta que todos los hoteles retienen su tarjeta!

8/10 Bueno

Giovanna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de Reginald Roark, el 23 jun. 2023
Govanna! Thank you so much for being our guest. WE are so very happy to know you had a great stay and can't wait until the next time you come to see us!

10/10 Excelente

CrisLiveth

E
Se hospedó 1 noche en marzo de 2023
Respuesta de Reginald Roark, el 21 mar. 2023
ChrisLiveth, thank you so much for taking the time to leave a rating! We are so happy to hear you had a five star stay with us at the Holiday Inn Express & Suites Albuquerque Historic Old Town. Thank you again for being our guest and we hope to see you soon!

8/10 Bueno

Mario

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2023
Respuesta de Reginald Roark, el 6 ene. 2023
Mario, we are all so very happy to know that you had a great stay with us. Thank you so much for coming to see us. Please travel safe and hurry back again soon.

6/10 Aceptable

Victoriano

Viaje familiar
Le gustó: Servicio y personal y servicios
No limpiaron la habitación
Se hospedó 2 noches en octubre de 2022
Respuesta de Reginald Roark, el 4 nov. 2022
Victoriano, Lamentamos mucho que su habitación no haya sido limpiada a su entera satisfacción. Acepte nuestras más sinceras disculpas por no haber superado sus expectativas. Usaremos sus comentarios para mejorar nuestro servicio para su próxima estadía con nosotros. Por favor, viaje seguro y esperamos volver a verlo pronto.

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en abril de 2021
Respuesta de Reginald Roark, el 19 abr. 2021
We are happy to hear you enjoyed your stay with us! Please travel safe and hurry back to see us again soon.

8/10 Bueno

Alex

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2021
Respuesta de Reginald Roark, el 22 feb. 2021
Alex, Thank you so much for taking the time to leave a review. We enjoyed having you as our guest and look forward to the next time you visit us.

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Limpieza
It was cool. Nothing special but pretty good. COVID makes things harder so I get it...
Se hospedó 3 noches en noviembre de 2020
Respuesta de Reginald Roark, el 30 nov. 2020
Thank you so much for leaving a review. I am pleased to hear you enjoyed your stay. As you guessed, the new Covid reality has changed things a bit, but we are working hard to do our very best to minimize it's impact on our level of service. I am glad you understand. We hope you return to us again soon and that by then things may have returned to a bit more "normal". Happy Holidays from all of us.

10/10 Excelente

Luis M

Se hospedó 1 noche en octubre de 2020
Respuesta de Reginald Roark, el 22 oct. 2020
Luis, Thank you so much for taking the time to leave such a great review. I am so pleased to learn you enjoyed your stay so much! Feedback is always very important to us to help us improve and we strive constantly to earn 10 star ratings from every guest. Thank you for sharing your 10 stars! The staff will be pleased you found their service so exemplary. Please travel safe and we hope to see you again soon!

10/10 Excelente

Ruby R

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great parking, close to dining options, very clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Rose, el 10 abr. 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

8/10 Bueno

Bernie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
safety
Se hospedó 1 noche en marzo de 2024
Respuesta de Rose, el 10 abr. 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

4/10 Malo

Starlet

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Our stay could have been so much better, we booked the property based on it had nice indoor pool because we have 2 children, but the pool was green, cloudy & so strong with chemicals the boys couldn’t get in. Then we were give a handicap room that we didn’t ask for and the shower was the worst I’ve ever been in. The shower head wouldn’t stay hung up, the water had 2 temps burn you or freezing & we had no shower curtain. Otherwise staff was very friendly, great breakfast bar, comfortable beds and it was quiet.
Se hospedó 1 noche en marzo de 2024
Respuesta de Rose, el 27 mar. 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Albuquerque Historic Old Town. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Bueno

Yolanda

Le gustó: Limpieza, servicios, condiciones de la propiedad
I liked that I saw security around the property. I didn't like that there were a few homeless nearby and other transients.
Se hospedó 2 noches en marzo de 2024
Respuesta de Rose, el 20 mar. 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 Excelente

Stephanie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking was great and there was security making sure the cars are safe
Se hospedó 1 noche en marzo de 2024
Respuesta de Rose, el 20 mar. 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 Excelente

Pat

Se hospedó 1 noche en febrero de 2024
Respuesta de Rose, el 20 mar. 2024
We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 Excelente

Jacqueline

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff. Clean hotel. Next to a beautiful Starbucks was a plus for me.
Se hospedó 1 noche en febrero de 2024
Respuesta de Rose, el 20 mar. 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

8/10 Bueno

Will

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Security officials were visible to see and patrolling around
Se hospedó 2 noches en febrero de 2024
Respuesta de Rose, el 20 mar. 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

8/10 Bueno

Glen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good breakfast options.
Se hospedó 1 noche en enero de 2024
Respuesta de Rose, el 20 mar. 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 Excelente

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The price for pets is $50 too much expensive!
Se hospedó 1 noche en enero de 2024
Respuesta de Rose, el 20 mar. 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Albuquerque Historic Old Town. We take feedback seriously. We do appreciate your business.

10/10 Excelente

Ricardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great
Se hospedó 2 noches en enero de 2024
Respuesta de Rose, el 20 mar. 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

8/10 Bueno

james

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is right off the highway and easy to get to. The breakfast was great and the staff was very helpful and friendly. The rooms were clean and comfortable The downside is the parking lot and surrounding area were patrolled at night by a security car to make sure the area is safe. We found out later that it is normal for that to occur in Albuquerque as the crime rate is one of the highest in the country. I always felt safe at the property
Se hospedó 2 noches en enero de 2024
Respuesta de Rose, el 20 mar. 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

10/10 Excelente

Christine

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were very friendly, the property was very clean, and lastly the breakfast was great with lots of choices!
Se hospedó 1 noche en enero de 2024
Respuesta de Rose, el 20 mar. 2024
Thank you for taking the time to share this wonderful feedback with us! We are happy that you had a wonderful experience while staying with us. My team will be happy to read what you have shared. We look forward to seeing you upon your next journey to the Albuquerque area. Safe travels!

2/10 Terrible

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Scary security lapse
The property and room were fine and well-maintained and we had good customer service upon check-in. But...an incident occurred which has led to this low rating. A "guest" entered our room at 10:18 p.m. while we were sleeping in preparation for an early morning departure. You cannot imagine how shocking, scary and upsetting this was. The night clerk never reported this to management. When we reported the incident to the morning clerk, she told us that management would not be in until 10 a.m. We expected a call from management that morning but obviously the morning clerk never notified management. We had to call management later that morning ourselves after checking out. This was an EGREGIOUS lapse in security procedures. No guest should feel unsafe staying in a hotel. A situation like this could lead to a potential shooting and enormous liability issues for your company. During the phone call, the manager was informed of all of this. She apologized and offered to comp our stay. (This credit has not occurred yet). We tried to tell her it wasn't about relieving us of the charge, it was about security...ours and all future guests.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good coffee & food across parking lot. Friendly staff. Clean rooms. It’s in a busy area, but was very quiet at night.
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Leticia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Jeff

Viaje familiar
Best holiday in so far
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Karen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
everything good until Sat am breakfast.....breakfast doors opened 35 min late...crowds of people waiting....we wanted to leave early that day
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Diana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Lois

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Kimberly

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Bruce

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice check in process
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We chose this property as it is very convenient to the interstate. The staff was super friendly and welcoming.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Martha King, Wake Forest

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Edward

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Couldn’t ask for more
Very nice. Housekeeping comes daily, breakfast is always ready in the morning and front desk staff are super accommodating.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Risa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Karl

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Ligia

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Kyle

Viaje familiar
Le gustó: Servicios
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

Erin

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Terrible place to stay.
It was terrible. The toilet in our room was plugged. We called and asked that the problem be resolved. A young girl from the Front Desk was sent up to take care of the problem. She couldn’t do anything to resolve the issue. My family was told that we couldn’t be moved to another room, and we could use public restrooms located on different floors. Couldn’t take showers in the morning because we were afraid the toilets might overflow. I asked for a refund but the manager wouldn’t consider it. I guess it’s all about making money and not about making sure customers are satisfied with their stay. I would not recommend staying at this hotel unless you’re ok with running up and down the corridors to get to a restroom.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Francisco

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Danny

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great nights stay, quiet and comfortable!
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Dale

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Dont get a room facing 12th street
Everything was fine with the exception of having a 1st floor room facing 12th street. Noise and the lack of security between the hotel and street
Se hospedó 4 noches en diciembre de 2023

8/10 Bueno

J Beth

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Gabriel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was overall well kept. Rooms were a little smaller than expected and amenities such as mini-fridge and microwave were not very clean. All in all, it worked for an overnight stay. Given my choices in Albuquerque, I'd likely choose another property.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Franklin

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Brynn

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The front desk was extremely helpful. Stephanie was so sweet and kind. Loved our stay!
Se hospedó 1 noche en noviembre de 2023