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Opiniones de The Swan at Grasmere - The Inn Collection group

4 out of 5
The Swan at Grasmere - The Inn Collection group
Keswick Road, Grasmere, Ambleside, England

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 187 de 425 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 160 de 425 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 59 de 425 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 425 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 425 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.6/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Sonia, Madrid

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Muy caro
Hotel cómodo y tranquilo pero muy caro el precio de la habitación y desproporcionado el precio del desayuno, por lo demás bien.

10/10 Excelente

Tracy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had a really lovely three nights at The Swan. The staff were great, the food tremendous and we had a cracking room with with a view out to the hills. Highly recommended, we will return! Thank you
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Experience , el 22 abr. 2024
Thank you so much for the kind words. We loved reading about your time spent with us.

10/10 Excelente

Jill

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful old building, nice staff and food.
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Experience , el 26 mar. 2024
Thank you for taking the time to share your feedback. We would love to welcome you back soon.

6/10 Aceptable

Kevin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Food was excellent but too many dogs allowed in the restaurant
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Experience, el 5 mar. 2024
Thank you for your feedback.

8/10 Bueno

JO

Le gustó: Servicios
M
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Experience , el 5 mar. 2024
Thank you for your rating. We would love to welcome you back. :)

6/10 Aceptable

Richard

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Experience , el 15 feb. 2024
Thank you for taking the time to rate us.

8/10 Bueno

Alan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Swan team, el 25 ene. 2024
Thank you for your review!

8/10 Bueno

Gillian

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Diamond wedding stay
We loved the refurbished bedroom very tastefully done &spacious The food was very good Staff friendly Only complaint was nobody to help elderly people to get their suitcases upstairs but apart from that we were very happy
Se hospedó 2 noches en enero de 2024
Respuesta de Swan team, el 25 ene. 2024
Thank you for your positive feedback.All staff are readily available to help in any circumstances.I apologise this wasn't offered upon your arrival.We are, however, very glad you were happy with your stay overall!

10/10 Excelente

Neil

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very friendly and helpful staff
Se hospedó 1 noche en enero de 2024
Respuesta de Swan team, el 25 ene. 2024
Thank you very much for a positive review!

8/10 Bueno

Christopher

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room really quiet and dark which supported in getting a good nights sleep. Food and drinks nice and reasonably priced.
Se hospedó 2 noches en enero de 2024
Respuesta de Swan team, el 25 ene. 2024
Thank you for your review!

10/10 Excelente

Terry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Christmas bolt hole
Great well located hotel to explore the Lakes from. Recently renovated and attractive decoration throughout. Busy Christmas period and staff worked really hard to keep everyone happy. Great for dogs as well!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Guest Experience , el 16 ene. 2024
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on.

10/10 Excelente

Amal

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Experience, el 16 ene. 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excelente

Leslie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Flawless! Can’t fault anything!
Amazing stay, that amazing we decided to extend our stay to another night! Can’t fault anything. Food is also great! Great dog friendly pub too. Will definitely recommend this place. We will sure be returning! Thank you
Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Experience, el 14 nov. 2023
Thank you so much for your kid words. We would love to welcome you back soon.

10/10 Excelente

Bronwen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Food needs to improve, fantastic setting, brilliant staff, hotel upgraded to a high standard, the food let’s it down, especially the under cooked bacon & sausages at breakfast, & the greasy chips at dinner time.
Se hospedó 4 noches en agosto de 2023
Respuesta de Swan team, el 17 oct. 2023
thank you for your comments all feed back is welcome

10/10 Excelente

Stephen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fabulous.😊We’ll be back.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Experience, el 28 sept. 2023
We would love to welcome you back:)

10/10 Excelente

Neil

Se hospedó 2 noches en septiembre de 2023
Respuesta de Guest Experience, el 23 sept. 2023
Thank you for your rating. We would love to welcome you back.

8/10 Bueno

Maria

Viaje en pareja
Staff were very helpful and pleasant
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Experience , el 23 sept. 2023
Thank you for your feedback. We would love to welcome you back.

10/10 Excelente

Philip R

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was clean and very walkable. The entire area was absolutely beautiful. The room was large and clean.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Experience , el 23 sept. 2023
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

10/10 Excelente

Jake

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Top spot in the lakes
Excellent, friendly and helpful staff, lovely clean room. Great location, just a fab hotel!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Guest Experience , el 23 sept. 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable hotel
A very comfortable hotel in a beautiful area, within a short walk of Grasmere. Very helpful staff.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Guest Experience , el 23 sept. 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 Excelente

Phil

Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Experience, el 23 sept. 2023
Thank you for your rating. See you again soon.

6/10 Aceptable

Terry

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Re my 2 star rating for staff and service - I would have given staff at least 4 stars (maybe 5 ) but for a hotel which has always been a slightly higher class hotel and considering the food and drink prices thinks it still is then coming down for a meal is an experience ! Want an aperitif ? Queue at the bar and get your own . Decide on what you want to eat ? Queue at the bar to order . Bottle of wine ( Minimum £26 ) queue at the bar for a bottle and wineglasses ! Breakfast ? find yourself a table and order your breakfast at the bar . It feels like a very expensive Wetherspoons ! My wife wanted a starter and a dessert , I wanted a main course so we asked if we could have the starter and my main served at the same time - No problem ! It didn't happen - they brought the starter and I sat expecting my main course . After 10 mins I asked about it and the waitress dashed off to get my meal - 10 mins later I got it , my wife had finished eating ! the pie was very nice but the carrots , broccoli and french beans hadn't seen a pan - I couldn't cut them with the knife ! So a bit disappointing I'm afraid .
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Experience , el 23 sept. 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

10/10 Excelente

Louisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely, comfortable stay
Lovely hotel, in a great location, that’s easily walkable to the local village, Grasmere. Very comfortable bed and good sized room. Really nice breakfasts each morning, that set you up for the day! We really liked Wordsworth’s chair too!
Se hospedó 3 noches en agosto de 2023
Respuesta de Guest Experience, el 23 sept. 2023
Thank you so much for your recent review. It made our day!

8/10 Bueno

Karen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was pleased that we were able to switch from a rear facing room to the front of the building. Best room views are at front of the hotel but as they’re next to a busy road which could sometimes be a bit noisy it would not suit everyone. Room was spacious and comfortable. Bathroom was fabulous. Food was good and I liked the policy of trading a morning room clean/bed made service the next day for a free drink each at the bar. We aren’t messy anyway, just shook duvet and plumped up pillows so wasn’t an inconvenience.
Se hospedó 2 noches en agosto de 2023
Respuesta de Guest Experience , el 23 sept. 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

6/10 Aceptable

Mal

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Lovely hotel, except catering.
A superb hotel in a great location, very well fitted out with quality fittings. Somewhat confusing with high end menus - posh words, but many items not available, ended up ordering burgers! Which could have come from McD presented on an otherwise empty plate! The posh pie of the day was cheese and onion! A very wordy chicken dish was a chicken leg on top of mash. Come on, get your catering sorted, the condiments and cutlery trays on the table were very ‘greasy spoon’ like. We ate in another hotel of the same chain locally which was very good.
Se hospedó 3 noches en agosto de 2023
Respuesta de Guest Experience, el 14 ago. 2023
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

10/10 Excelente

Regina, Central

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Experience , el 7 ago. 2023
Thank you for your rating. We hope to see you again soon.

10/10 Excelente

ANDREW

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2023
Respuesta de Guest Experience , el 31 jul. 2023
Thank you so much for your rating. See you again soon.

10/10 Excelente

SMRITY

Le gustó: Limpieza, servicio y personal, servicios
Good facility and friendly staff
Se hospedó 2 noches en julio de 2023
Respuesta de Guest Experience , el 31 jul. 2023
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

10/10 Excelente

christopher

Se hospedó 2 noches en julio de 2023
Respuesta de Guest Experience, el 31 jul. 2023
Thank you for your rating. See you again soon.

10/10 Excelente

Emily

Se hospedó 2 noches en julio de 2023
Respuesta de Guest Experience , el 12 jul. 2023
Thank you so much for your rating. We would love to see you again soon.

8/10 Bueno

Joshua

Se hospedó 1 noche en junio de 2023
Respuesta de Guest Experience, el 12 jul. 2023
Thank you for your rating. We hope to welcome you back.

6/10 Aceptable

Ann-Marie

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
We have stayed here before and enjoyed our stay as we did this time but there were a few changes in there is no restaurant as such and I forgot there was no lift. My fault but struggle with stairs. Food is provided but not a great selection on the menu.
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Experience, el 5 jul. 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excelente

Phillip

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Guest Experience , el 19 jun. 2023
Thank you for your rating. See you again soon.

10/10 Excelente

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good break
Recently refurbished - work still ongoing in parts, but not an issue.
Se hospedó 2 noches en junio de 2023
Respuesta de Guest Experience , el 19 jun. 2023
Thank you for taking the time to share your feedback. We hope to welcome you back soon.

10/10 Excelente

Keeley

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Check in was easy. We had a family room, which was large and spacious. Very clean and well maintained. Dinner menu isn't extensive but there's enough to keep everyone happy, and what we had was delicious! Breakfast was very good too. Would definitely stay again!
Se hospedó 1 noche en junio de 2023
Respuesta de Guest Experience , el 12 jun. 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 Bueno

Philip

Se hospedó 4 noches en mayo de 2023
Respuesta de Guest Experience , el 12 jun. 2023
Thank you for your rating. See you again soon.

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect setting, tasteful interiors, great rooms and the best and most welcoming staff I’ve come across in a very long time. Will definitely be coming back. Excellent experience.
Se hospedó 1 noche en abril de 2023
Respuesta de Guest Experience, el 5 abr. 2023
Thank you so much for your lovely feedback. We can't wait to welcome you back. :)

10/10 Excelente

Darren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing place
Lovely pub/hotel with amazing food and great customer service. Can't wait to return.
Se hospedó 1 noche en noviembre de 2021
Respuesta de Guest Experience , el 18 nov. 2021
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Bueno

John

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The Swan at Grasmere Overview
Staff where excellent! Environment friendly and hospitable- staff a credit to the hotel group. Room clean, tidy and comfortable room but general hotel furnishings a little tired and due for an upgrade which is actually happening. Food was limited but great. Would return especially when refurbished.
Se hospedó 2 noches en noviembre de 2021
Respuesta de Guest Experience , el 16 nov. 2021
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your stay with us and look forward to welcoming you back to show you the transformation.

10/10 Excelente

Marion

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay
Hotel was cosy and warm, staff were lovely and welcoming. Room was large, bed was comfortable and the bathroom was spacious. Ideal spot for touring Grasmere and the Lake District. Food was good and plentiful. Hotel is closing for a refurb which will only make it better.
Se hospedó 2 noches en noviembre de 2021
Respuesta de Guest Experience , el 16 nov. 2021
Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent Inn
Beautiful room, lovely bed.. Restaurant menu limited but it is a 'pub with rooms'(an inn), now. Not sure why most of the starters were 'spicy', i.e. contained chilli, but they did. Bar well stocked with a couple of draught ales.Staff pleasant and very helpful. Hope to revisit after the re-furb.
Se hospedó 2 noches en noviembre de 2021
Respuesta de Guest Experience , el 16 nov. 2021
Thank you for taking the time to send us your feedback, it is a pleasure to read some lovely comments regarding our staff and Inn. All feedback is encouraged, we are always looking at ways to improve our customer experience. I will ensure the team are in receipt of your kind words and your feedback will be reviewed. We hope to see you again very soon.

10/10 Excelente

Craig

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mr and mrs plumbley
Was really nice the hotel staff was really friendly and can’t wait to return after the refurb 😊
Se hospedó 5 noches en octubre de 2021
Respuesta de Guest Experience , el 4 nov. 2021
Thank you for taking the time to share your feedback. We can't wait to show you the transformation. :)

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cumbria's wettest weekend spent at The Swan.
A fairly traditional country hotel with plenty of history. Well situated for getting around the central lake district. Clean and comfortable with helpful and friendly staff. A low-key and informal feel which we found pleasant and relaxing. Food was good and not too expensive.
Se hospedó 3 noches en octubre de 2021
Respuesta de Guest Experience , el 2 nov. 2021
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Bueno

David

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2021
Respuesta de Guest Experience , el 1 nov. 2021
Thank you for rating. It is gratefully appreciated. We look forward to seeing you again soon.

8/10 Bueno

Deborah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect for a short break
Very nice, friendly hotel. Free onsite parking and less than 10 minute stroll into Grasmere. Room was clean and comfortable and the restaurant had a good choice of delicious meals. The staff worked incredibly hard and are a credit to the place.
Se hospedó 2 noches en octubre de 2021
Respuesta de Guest Experience , el 1 nov. 2021
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on. We hope to welcome you back in the future.

10/10 Excelente

PHIL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2021
Respuesta de Guest Experience , el 1 nov. 2021
Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

4/10 Malo

Stephanie

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hotel room was dirty, dated and cold
Se hospedó 1 noche en octubre de 2021
Respuesta de Guest Experience , el 1 nov. 2021
Thank you for your feedback. I apologise if we were unable to meet your expectations on your recent visit. Guest satisfaction is a top priority of ours, we always encourage guests to notify us of anything they may need so we have the chance to correct it. We hope to see you again and provide you will our true experience.

8/10 Bueno

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
3 night stay
Very enjoyable stay , the Swan was clean and friendly the food and service were good. We also loved the location.
Se hospedó 2 noches en octubre de 2021
Respuesta de Guest Experience , el 19 oct. 2021
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excelente

Lucia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Walking Trip, Grassmere, The Swan
The staff at the Swan were very friendly and helpful. The room was big, very clean and really comfortable. Would definitely recommend
Se hospedó 3 noches en octubre de 2021
Respuesta de Guest Experience , el 18 oct. 2021
Thank you for taking the time and share your experience with us. I will ensure your kind comments are passed on to the team and we look forward to welcoming you back soon.

8/10 Bueno

Gabriele

Le gustó: Servicio y personal
Very nice place and kind people!
Se hospedó 5 noches en octubre de 2021
Respuesta de Guest Experience , el 16 oct. 2021
Thank you for taking the time to share your feedback. We hope to welcome you back soon.