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Opiniones de Knights Inn Antioch

1.5 out of 5
Knights Inn Antioch
1111-B Bell Road, Antioch, TN

Opiniones

5.0
Puntuación de 10, es decir, Excelente. Basada en 43 de 203 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 17 de 203 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 18 de 203 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 29 de 203 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 96 de 203 opiniones" "

5.0/10

Limpieza

5.8/10

Servicio y personal

4.2/10

Servicios

4.6/10

Condiciones de la propiedad

4.2/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Maria

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza
It’s is bad place
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Relations, el 28 jul. 2023
Dear Maria,It's disappointing that we failed to provide you with an outstanding stay, and we apologize for your experience. If you'd like to discuss your concerns further, please reach out to us offline at your earliest convenience. Thank you for sharing your thoughts, and we wish you well.

10/10 Excelente

ANGEL

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2022
Respuesta de Property Management , el 23 mar. 2022
Thanks for staying with us, please come back anytime!

2/10 Terrible

Leonardo

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Desde la llegada, la carpeta estaba atendiendo a sus hijos y tuve que esperar para ser atendido. La habitacion a la que solo entre un minuto tenía muy mal olor, se veía sucia. Los alrededores de la instalación sucios y con muy mal ambiente. No me pareció el mejor lugar para tener a mi familia con niños incluidos. Es una pena que Expedia con tan buena reputación le de promoción a hoteles como este!!!
Se hospedó 1 noche en diciembre de 2021
Respuesta de Property Management, el 7 ene. 2022
Sorry you have this experience. Please contact management to resolve this issue

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nada bueno en este hotel y un precio muy alto
Se hospedó 1 noche en junio de 2021
Respuesta de Property Management, el 25 jun. 2021
Let us know what we can do to make it better

2/10 Terrible

Cliente verificado

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El lugar era un asco al entrar el olor a suciedad era demaciado
Se hospedó 1 noche en marzo de 2020
Respuesta de Chris , el 13 mar. 2020
Sorry you had this experience

2/10 Terrible

jacob charles

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Floor was sticky tub leaked to the floor tv had a big scratch wires were just hanging out the door didn’t lock food was on the floor
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Mpimbo

Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Frantz

Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Brittney

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Andrew

Se hospedó 1 noche en febrero de 2024

4/10 Malo

Vivian

The second night was a nightmare and had to leave hotel because someone kept trying to break into my room and woukd not leave me alone. Even left and came back.
Se hospedó 2 noches en enero de 2024
Respuesta de Property Management, el 28 ene. 2024
Vivian sorry you had this experience.

10/10 Excelente

Deet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stays clean Everytime
Se hospedó 1 noche en enero de 2024
Respuesta de Property Management , el 28 ene. 2024
Glad you enjoyed the stay!

10/10 Excelente

Deet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean
Se hospedó 1 noche en diciembre de 2023
Respuesta de Property Management , el 31 dic. 2023
Glad you enjoyed the stay! We appreciate your feedback!

2/10 Terrible

Sonya

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to the people that I visited
Se hospedó 2 noches en diciembre de 2023
Respuesta de Chris, el 23 dic. 2023
Sorry you had this experience

8/10 Bueno

Theresa

Se hospedó 7 noches en noviembre de 2023
Respuesta de Chris, el 23 dic. 2023
Glad you enjoyed the stay!

2/10 Terrible

daryl

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chris, el 23 dic. 2023
Sorry you had this experience

2/10 Terrible

Albert

Se hospedó 1 noche en noviembre de 2023
Respuesta de Property Management, el 23 dic. 2023
Sorry you had this experience

6/10 Aceptable

ruby

Viaje en grupo
The first room was not cleaned change room only to be put next to a man trying rl give us durgs acting very strange and the rooms on some things look run down
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chris , el 23 dic. 2023
Sorry you had this experience

2/10 Terrible

Everette

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chris , el 23 dic. 2023
Sorry you had experience

10/10 Excelente

Deet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything good
Se hospedó 1 noche en noviembre de 2023
Respuesta de Chris , el 23 dic. 2023
Glad you enjoyed the stay

8/10 Bueno

Isaac

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Property Management, el 31 dic. 2023
Glad you enjoyed the stay!

6/10 Aceptable

Diane

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The hotel staff were very friendly and helpful. The room was clean and updated. However, the balcony was falling apart along with the stairs, literally falling apart.
Se hospedó 3 noches en octubre de 2023
Respuesta de Chris, el 23 dic. 2023
Glad you enjoyed the stay

2/10 Terrible

Muna

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Honestly they gave me a very dirty room and towards the highway. I couldn’t sleep well from the noises
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations, el 3 nov. 2023
Dear Muna,Thank you so much for your feedback. We're sorry to hear about any disappointment in the cleanliness of our accommodations. Our housekeeping team will be sure to give your room the attention it deserves and make changes where necessary. Please consider giving us another chance soon, we know that we can impress you.

2/10 Terrible

Maleekah

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
They didn’t give us our deposit back when we left it in perfect condition it’s a scam
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations, el 21 oct. 2023
Dear Maleekah, Thank you for sharing your experience with us. Please know that our deposit is released after an inspection of the room, though it may take several business days to become available to you, depending on your banking institution. Please reach out if you are still missing funds so we can look into this matter. We hope for another chance to impress you in the future.

2/10 Terrible

Marcie

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
It was falling apart. Filthy my bare feet were black after 5 minutes. Afraid to use the soap or towels since a $50 deposit was added and I needed it back!!! Racks and clothes rod and shower rod all almost out of the walls. Or off the walls complete anplaced side end up as a place for the towels. Or leaning in a corner. Almost as if I was in a room that was actually under renovation but got used on a busy Saturday night. The light brackets/ fixtures were falling all over the place… to the left or right and wobble. The bugs and roaches are flying when the light came on. The door to the room had been forced so it didn’t lock or close firmly I had to take the handle of my loofa and cram it into the chain to tighten it . The bathroom door knob was beatened up as to be useless and the toilet roll holder fell off in my hand… the fridge worked for 1 hour then stopped. The noise was next level must have been gunshots… dunno but louder booms high loud engine noise and revving. Really loud radio music in cars from back and forth all night. Voices in my wall and on the walk all night like pacing street walkers. It was truly awful never slept and glad to get out alive..
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations , el 12 oct. 2023
Dear Marcie,We cannot apologize enough for your poor experience at our property. Our goal is to provide our guests with clean, safe accommodations, and we will use your valuable feedback to help us improve. That said, if you would like to discuss your concerns further, we kindly ask that you reach out to us offline. Rest assured that we will be working hard to get better, and we hope you'll give us another opportunity to provide you with a better stay.

2/10 Terrible

Amber

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was gross. My shower curtain was missing.I wouldn't go back.
Se hospedó 2 noches en octubre de 2023
Respuesta de Guest Relations, el 12 oct. 2023
Dear Amber,Thank you for sharing your experience. Had we known that your room was not to our usual standards, our team would have been happy to accommodate you accordingly. Rest assured, our team is looking into your experience, and we hope for another chance to impress you going forward.

10/10 Excelente

Elias

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Beverlyn

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was rude...The place was roach infested. I counted five coming from various places in the room. I immediately went to the office and reported what was in my room. The lady at the front desk looked at me as if I was crazy. Needless to say nothing was done...I will never, ever visit this place again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Guest Relations, el 8 oct. 2023
Dear Beverlyn,Thank you for sharing your thoughts. It is genuinely upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our team will address them immediately and ensure we always present our property, accommodations, and service in the best light. Additionally, we sincerely regret to hear that you may have encountered some issues with pests. Although we undergo regular pest control procedures, we will complete an evaluation to determine where we may have fallen short during your stay. Down the line, we hope you consider giving us another chance to change your perceptions.

2/10 Terrible

sonia

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cockroaches & Burned Bed Sheets
Filthy room with cockroaches and bed sheets with cigarette burns. Walls dirty/stained and doors don’t work and room had a horrible stench. We were suppose to stay for 6 nights. We asked to be changed to a new room but the conditions were all the same. We were refused a partial refund by the manager but we still decided to pack our stuff and find a different hotel. We were ok with paying for the nights we used but didn’t think it was right for them to force us to pay for nights we did not stay.
Cockroach
Cockroach
Cigarette Burn marks on bed sheets
Cigarette Burn marks on bed sheets
Se hospedó 6 noches en septiembre de 2023
Respuesta de Guest Relations, el 8 oct. 2023
Dear Sonia,Thank you for reaching out. Please know with third-party reservations, we have limited control over billing information, and depending on the type of reservation you made, it may be non-refundable. We encourage you to contact the third-party site you used for more assistance. Your comments about pests will be shared with our pest control specialist, and we apologize that this was a concern. Guest feedback only helps us improve, which is what we intend to do. We wish you well on your future travels.

10/10 Excelente

Deet

Se hospedó 1 noche en septiembre de 2023

4/10 Malo

Natalie

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The 2 men that work the desk were completely foal, n the one that does overnights couldn’t remember seeing me just 6hrs previous n was almost gonna lock me out of my room w all my belongings and phone in it just to be nasty. People like him shouldn’t be in the customer service industry. The housekeeper kept banging at the door at 10am, n waking me up an hour before check out if I was even going to check out, but wasn’t. And there was fruits flies in the room because of food at the bottom of the garbage pals, so I cleaned them myself. For a housekeeper so anxious to disturb customers while sleeping, she doesn’t even make sure the room is spotless… The low quality of service is disgusting. It’s def not worth what they charge. If they can’t stand people then find a different job. The 2 women that worked the desk were always helpful, and pleasant though.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations, el 16 sept. 2023
Dear Natalie,Guest feedback like yours is our foremost catalyst for positive change, and we firmly believe that we are capable of much better. Please accept our apologies for any way in which our service fell short, and know that we will work hard to ensure that future experiences are more reflective of the caring spirit that we value. Please allow us to make this up to you when you return to Nashville.

2/10 Terrible

Leonidez

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Rooms needs to be clean furniture in a great condition
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations , el 14 sept. 2023
Dear Leonidez,We apologize that your time with us fell short of your expectations. Cleanliness is paramount to us, so rest assured that we will speak with our housekeeping team to ensure our rooms are immaculate. We will also keep your feedback about our furniture in mind for the future. Thank you for allowing us to host you, and we hope you have pleasant travels in the future.

2/10 Terrible

Ingrid

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This place should be closed
It was so dirty. Tables falling apart. Graffiti everywhere. A/C never worked.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Guest Relations, el 9 sept. 2023
Providing clean, comfortable, and well-maintained accommodations is crucial, so to hear about your experience is upsetting. Please accept our sincere apology. The respective teams will seize this opportunity to address your concerns and ensure our future guests have a better experience.

2/10 Terrible

Dalila

Viaje familiar
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Dirty
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

daniel

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
avoid at all cost
The only good thing i can say is the ac worked Toilet seat was covered in urine and hair.An electrical inspector would have a field day with sockets hanging out of walls etc.No top sheet, just a blanket and cover, wonder when they were last washed? Curtain rod hung in a 1' loop, causing flooding of bathroom while showering. Fridge didnt work and had roaches in. only ice machine had clearly not worked in while, and it was 90 outside. possibly better than sleeping in my car, but not by much
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Relations, el 30 ago. 2023
Dear Daniel,What you have described is concerning, as we want all our guests to have a great stay. We take your comments seriously and will use them to help us improve our accommodations for future guests. Thank you for your constructive feedback, and we hope you have pleasant travels.

2/10 Terrible

Joshua

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Allen

Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
Overnight stopping
Temp is close to 100F a/c was not running when I entered the room. Charged a $50 deposit after booking online which was not disclosed when booking online. Crackheads and prostitutes loitering in adjacent property
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Bertram

Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Claudia

No le gustó: Limpieza
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Bertram

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Like the renovation like close Mexican Restaurant and stairs kinda of steep to going upstairs
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Shawn

Upgraded room with some issues.
The room upgrades are nice and what has been done was appreciated but still some issues that need to be taken care of. 1. Overall building - heavy wear on all stairs and balcony walkways. 2. Entry door - sticks hard had to shoulder my way in, once inside we noticed the door needs a lower threshold so we had a 2” crack under the door to the outside. 3. Curtain - brand new but the rod was not correct for the curtain luckily there were pieces to the old plastic blinds I was able to make it work. 4. A/C PTAC - worked great no complaints here at all. 5. Walls - freshly redone within the last 2 weeks I’m guessing. Still a fresh smell of paint. Aside from some rough cutting around door hinges since it wasn’t a gut and replace just a redo it’s to be expected a bit. 6. Lighting - all fresh new LED fixtures which is great. Only problem they need to be on dinners. Lighting is a bit harsh and there is no way to adjust from the estimated 3500-4000k white light. 7. Sink Area - nice new fixture, counter and mirror. Back lit mirror and new LED pucks are a bit over powering but all in all happy with this upgrade. 8. Bathroom - new toilet, tub/shower and fixture. All really nice but here is where some issues are for me. I’m a big guy the toilet is against the wall on your right along with the toilet paper holder which had been pulled out of the wall. So I would have to sit turned to the left. Another issue the bathroom door would not shut. It did not fit the opening
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Maged

No le gustó: Limpieza, servicios, condiciones de la propiedad
Bugs on the floor Outdated room and bathroom Outdated facility Urine spot behind the toilet
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Relations , el 4 ago. 2023
The upkeep of our accommodations is of the utmost priority to us, so we're sorry to hear that you didn't experience that during your visit. Thank you so much for your comments, and our team will be sure to make changes where necessary. We hope to see you again soon.

2/10 Terrible

Ronicca

Se hospedó 1 noche en julio de 2023

2/10 Terrible

Areli

Se hospedó 1 noche en junio de 2023

4/10 Malo

Brenton

No le gustó: Limpieza y condiciones de la propiedad
Rooms are in disrepair. Required an additional $100 refundable deposit upon arrival. Noise and police sirens throughout the night. No coffee or breakfast area available... although it was advertised.
Se hospedó 2 noches en junio de 2023
Respuesta de General Manager , el 29 jun. 2023
Dear Brenton,In reading your review, it is clear that we failed to meet your needs, and for that, we are very sorry. Rest assured, we will keep your comments in mind regarding the upkeep of the property and make changes where necessary. Thank you, and we hope you will consider giving us another chance soon.

2/10 Terrible

Kamal

No le gustó: Servicio y personal
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Delia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Awful motel
We stayed 4 nights & It was awful the whole time, i believe the entire family lives in all the rooms, they are up all night long outside our door smoking , talking loud, kids screaming & crying, i called the office they finally went inside the room at 4am and started hammering on the wall, the 1st 2 nights we slept a total of 6 hours, i went to the office the next morning and they moved them down a couple rooms but they still continued to stay up all night in the parkinglot. I also had to put up a $50 deposit that ive still not gotten back, the room was nasty, smelled like smoke, killed a roach crawling up the wall, there was shaving cream sprayed all over the wall & light fixture above the sink. Very disappointed but i guess i got what i paid for.
Se hospedó 4 noches en junio de 2023
Respuesta de Guest Relations, el 26 jun. 2023
Dear Delia,We greatly appreciate that you allowed us to host you; however, we are sorry so many aspects of your stay fell short of your expectations. Your constructive feedback is gratefully received and will allow us to improve our guest experience. Regarding your deposit, it may take 5-7 days before it is credited back to your account. If you have any additional questions or concerns, please reach out to us offline so we can discuss them further. Thank you for sharing your thoughts, and we hope you have pleasant travels.

6/10 Aceptable

Henton

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Alain

Se hospedó 1 noche en mayo de 2023