Room advertised as private bathroom, but is shared
The main problem is that the room is offered as having a private bathroom, but on arrival we were told it was a shared bathroom. The manager said this had been a problem for months (in which case, why haven't they fixed the description?!) and said our options were either to accept the room, pay for an upgrade to a room with private bathroom (if they had some available then surely they should have just moved us to that room) or wait while they check if another sister property had available rooms with bathrooms. This was all rather disappointing. On a positive note, the property is very nice and very well maintained. The shared bathrooms were fine - large and clean - and it did mean my wife could shower after we returned from the waterfalls, even though we had already checked out. So... mixed feelings. The property is good, but hard to give a very positive review since the room is being missold.