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Opiniones de Grand Kuta Hotel and Residence

4 out of 5
Grand Kuta Hotel and Residence
Jalan Dewi Sri No 8 Legian, Kuta, Legian, Bali

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 19 de 83 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 38 de 83 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 19 de 83 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 83 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 83 opiniones" "

7.8/10

Limpieza

8.4/10

Servicio y personal

8.0/10

Servicios

7.4/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel Gran Kuta
La estancia en el hotel a sido buena, el personal muy amable, la unica dificultad es que nadie del hotel sabia Español y nos costaba comunicarnos con ellos, pero con un poco de ingles nos ibamos defendiendo. Las piscinas muy chulas y el desayuno tambien bien, aunque habia mas comida tipo asiatica, pero comiamos tostadas y ya está.La situación del hotel estaba bien, porque se tarda poco de los sitios centricos, pero tienes que coger taxi para moverte, si quieres ir andando a los sitios pues no te vale.pero el taxi es muy economico, nos costaba 1 € o menos para ir a cenar o a las tiendas.

6/10 Aceptable

Ashley

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The room was out of date and very average (get what you pay for though.) The people living above seem to enjoy rearranging furniture every day and night. The closest pool is only filled about a quater full which isnt nice. Breakfast is very limited and multiple days we had to order as there was no buffet. They dont do vegan options either. However the staff are hard working and very polite and helpful. Budi from the tour desk is amazing super helpful and will take you anywhere you want to go.
Se hospedó 16 noches en noviembre de 2023

10/10 Excelente

Dusica

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loves the property and the staff
Se hospedó 14 noches en agosto de 2023

10/10 Excelente

Malcolm

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good.
Good showers. Good beds. Good food. Good cocktails.
Se hospedó 7 noches en julio de 2023

4/10 Malo

Rasmus

Viaje familiar
No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Okej för fest annars kolla annat!
Okej om du typ ska festa. ACn funka i 1 av 4 rum. Dem andra fläktade bara. Smutsigt var det och kryp fanns det gott om. Vi snackar smutsigt med hår osv. Samt fläckar på allt, dem har skrivit att man ska betala 500.000 idr om man gör några fläckar då förväntar jag mig fräscha handdukar och lakan. Poolen är okej, finns 4 solstolar vid varje pool ingen som använder dem knappt iallafall. Frukosten är ett skämt. Kunde knappt engelska vid incheckning frukosten sa han 50.000 idr per person för alla även spädbarn??? Internet kan ni glömma det finns inte. Då bodde vi ändå på bottenplan nära lobby. Men bra tv utbud av kanaler.
Se hospedó 6 noches en marzo de 2023

4/10 Malo

Camille

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Very uncomfortable bed rooms very old and dirty the restaurant was very accommodating to westerners but the staff tried and were very friendly.
Se hospedó 5 noches en junio de 2022
Respuesta de Management, el 6 ago. 2022
Dear Camille, Warmest greeting from Grand Kuta Hotel and Residence, Kuta Bali. Thank you for your staying with and we do apologize for innconveniences caused. Thank you and Best Regards

10/10 Excelente

Rosita

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en marzo de 2020

10/10 Excelente

Lynn

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
eat place to stay
I love staying at the Grand Kuta always friendly and clean close to everything I need
Se hospedó 12 noches en febrero de 2020

8/10 Bueno

Lars

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 13 noches en febrero de 2020

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza
Se hospedó 4 noches en enero de 2020

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is a little dated but best value for money in Bali. The amenities are great. 3 pools. The rooms are fantastic. I take my two children and we have a 3 bedroom, 2 bathroom apartment. These types of rooms are hard to find. Rooms serviced daily. The staff are very friendly.
Se hospedó 7 noches en enero de 2020

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 8 noches en diciembre de 2019

6/10 Aceptable

Neil, Brisbane

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No bar and no infor.ation pamphlets on local attractions/amenities
Se hospedó 12 noches en diciembre de 2019

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The 3 pools are awesome. The overall hotel is very clean with friendly staff however the rooms are outdated and could do with renovations.
Se hospedó 7 noches en noviembre de 2019
Respuesta de Satria (Mr), el 12 dic. 2019
Thank you for your positive response, we hope you enjoy during stay in our hotel, for the next your trip to bali, you can stay in our hotel again, Thank you for your positive response. we hope you enjoy during your stay in our hotel, for the next your trip to bali, you can stay in our hotel again, we will welcome you in our hotel

8/10 Bueno

Cliente verificado

Se hospedó 6 noches en octubre de 2019
Respuesta de Satria (Mr), el 22 oct. 2019
thank you for your stay in our hotel, we hope you are happy during stay in our hotel. and thank you for your review for our hotel. we will happy if you can to stay again in our hotel for the next trip in bali. :) :) :)

8/10 Bueno

Ruben

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I would stay here again
Staff are very friendly. Breakfasts are impressive. Tile floor of the pool is “emerald green”. This gives water in the pool a green appearance which is not appealing to me.
Se hospedó 6 noches en septiembre de 2019
Respuesta de Satria (Mr), el 8 oct. 2019
Dear Mr/s. Ruben Thank you for your stay in our hotel, and thank you for your comment, we will update your comment in our team for so we can correcting for servise in our hotel. we will happy if you can to stay again in our hotel for the next trip in bali.

6/10 Aceptable

Ravi

Se hospedó 2 noches en agosto de 2019
Respuesta de Satria (Mr), el 8 oct. 2019
Dear Mr/s. Ravi Thank you for your review thank you for your stay in our hotel, we hope you are happy during stay in our hotel we will happy if you can to stay again in our hotel for the next trip in bali. :) :) :) Thank you

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 10 noches en octubre de 2018

10/10 Excelente

Leanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Luved my stay
Excellent service and food staff r helpful and happy loved my room and the 3 pools were beautiful
Se hospedó 13 noches en mayo de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en abril de 2019

10/10 Excelente

Anna

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Good hotel
Good hotel with many pools. Booked a room for 4 person and it was very good. We got a kitchen, 3 bedrooms and 2 toilets. The staff was very helpful. Cleaning was bad
Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 9 noches en enero de 2019

8/10 Bueno

LB, Singapore

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Pleasant stay Pros Good location with eateries and malls around 3 pools Good value for money Cons WIFi very very poor - need to go to lobby to check mail Old building is very very run down - ask for a room in new building and if you dont get this request consider staying in another hotel Meal selection of the buffet is poor - for example they did not have chicken sausages and ham - only beef! - be wary of this Room service closes at 1030pm Hotel tour guide is extremely expensive- book tours from outside Overall ok stay for few nights - but be wary of very very poor wifi
Se hospedó 4 noches en diciembre de 2018

8/10 Bueno

SG, Brisbane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I'm their regular customer, really love this hotel & pool esp 2 bdr apartment, only sometimes their reckless staff were annoying although they were friendly, asked for sugar and didn't come for the next hours, banged the wall next to my bedroom at 7am, etc, wifi had also been useless.
Se hospedó 2 noches en diciembre de 2018

6/10 Aceptable

Vijay

Le gustó: Servicio y personal
Nice hotel located main area. Opp Mc Donald and other shops.
Se hospedó 4 noches en diciembre de 2018
Respuesta de Dian, el 20 dic. 2018
Dear Mr. Vijay Thank you for choosing Grand kuta as your accomodation during you stay in bali and thank you for staying with us. we appreciate your feedback. Kind regards. Dian E-commerce

10/10 Excelente

Leanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff excellent facilities great nice quiet location
Se hospedó 10 noches en octubre de 2018
Respuesta de Dian, el 20 dic. 2018
Dear Mrs. Leanne Thank you for staying with us and we appreciate your feedback. Kind regards Dian Ecommerce

8/10 Bueno

Josefine

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 4 noches en agosto de 2018

10/10 Excelente

Lynn, Tasmania

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay
We stay at Grand Kuta at least once a year. Great place to stay, convenient, clean with friendly and helpful staff
Se hospedó 12 noches en julio de 2018

8/10 Bueno

Richard, New Zealand

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Excellent value-for-money, but needs maintenance
Really excellent value-for-money for a three bedroom suite that opened straight out to large pool. Hotel was quiet and we had exclusive use of the pool most of the time, which was excellent for both parents and kids. Not on beach, but shortish walk or really cheap taxi ride to get there. Staff were very friendly and helpful. Only downside was room seemed a bit run-down (eg, shower head fell off and needed replacing -- though this was fixed immediately when reported; loose door handles; air conditioners an older style and quite loud by modern standards). Hot water seemed to run out on a regular basis in the morning. Room was always kept very clean though. Breakfast included was OK (for the price), though will be repetitive if you don't want to start the day with asian cuisine (not a problem for me!). Hotel organised transfer to airport on departure and this was cheaper and better than the alternative we'd pre-booked (on Expedia) for arrival. Still more expensive than a taxi, but highly recommended if you have lots of luggage.
Se hospedó 11 noches en julio de 2018

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Not warmingly Grand
1. Dirty room floors. 2. Broken shower head. 3. Front desk Staffs attitude (Dian) accusing us of stealing laundry bag and then showing the charge.
Se hospedó 2 noches en mayo de 2018
Respuesta de Widya Jamil, el 12 ene. 2019
Thank you for sharing your lovely review Mr/s. it was a pleasure to have you with us on your trip to Bali recently. We are delighted to read that you enjoy your stay with us. and we do apologize if there is some matter not as what your expectation during stay with us. we already put your review as important information for our management. We always accept any critics and suggestion for any guest to make our property more better and better service for the future especially for our product and facilities. We look forward to serving you on your next trip to Bali. With best personal regards

8/10 Bueno

Chino

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel room is neat and tidy. Cleanliness wise is not bad. Location wise is not bad either.
Se hospedó 4 noches en mayo de 2018
Respuesta de Widya Jamil, el 28 may. 2018
Thank you for sharing your lovely review Mr/s. Chino. it was a pleasure to have you with us on your trip to Bali recently. We are delighted to read that you enjoy your stay with us. and we do apologize if there is some matter not as what your expectation during stay with us. we already put your review as important information for our management. We always accept any critics and suggestion for any guest to make our property more better and better service for the future especially for our product and facilities. We look forward to serving you on your next trip to Bali. With best personal regards

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great service
Nice hotel, great service amazing people, Delicious breakfast and all facilities are awesum
Se hospedó 3 noches en marzo de 2018
Respuesta de Widya Jamil, el 26 mar. 2018
Thank you for your review, its nice pleasure to read your review during stay with us and hope we can welcoming you to stay again with us.

8/10 Bueno

Cliente verificado

Godt tilbud !
Ok hotel til prisen. Enkel morgenmad. 3 gode pools. Roligt område. Fint for transit. Restauranter tæt på.
Respuesta de Widya Jamil, el 23 feb. 2018
Thank you for sharing your lovely review Mr/s. it was a pleasure to have you with us on your trip to Bali recently. We are delighted to read that you enjoy your stay with us. We always accept any critics and suggestion for any guest to make our property more better and better service for the future especially for our product and facilities. We look forward to serving you on your next trip to Bali. With best personal regards,

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Affordable, comfortable and exceptional service
A very relaxing and affordable hotel for a family. The service was top rate. Very attentive and friendly. The hotel facilities are being updated but to get a true 3 bedroom unit with direct pool access from your room for the price we paid was awesome. Air conditioners in each room also added to the comfort level. Two TV's with many Fox channels was an added bonus. The breakfast was good but a bit more oriented to the Asian market. The only issue was location - if you want shopping and nightlife at your doorstop. Jalan Legian is a 10 to 15 minute walk from the hotel - ok for us but if you had small children a little bit of effort. Overall I would recommend.
Respuesta de Widya Jamil, el 23 feb. 2018
Thank you for sharing your lovely review Mr. John. it was a pleasure to have you with us on your trip to Bali recently. We are delighted to read that you enjoy your stay with us. We always accept any critics and suggestion for any guest to make our property more better and better service for the future especially for our product and facilities. We look forward to serving you on your next trip to Bali. With best personal regards,

8/10 Bueno

eric

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Good hotel to stay at. Not good that it states that there is a kids club on site. As there is none and no kids activities available. Went there with 3 kids because there was a kids club. Not really impressed. Will not make this mistake again.
Se hospedó 5 noches en julio de 2017

6/10 Aceptable

henry

Average , book it if cheap
Properties condition is not good , wore down everywhere .... But Location is good , near good food place n not too far from beach
Se hospedó 5 noches en junio de 2017

8/10 Bueno

Tan, Malaysia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overall is good, the staffs are very helpful. It's very pack if put an extra bed in the living room.
Se hospedó 1 noche en mayo de 2017

8/10 Bueno

Emma, Brisbane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Affordable family accommodation
Lovely experience. quiet location but able to walk to the beach and busier areas. The staff were lovely and helpful. For the price the rooms were good and ideal for a family.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
good value of money
Lokasi strategis, kamar luas tapi breakfast biasa saja tdk istimewa. Cukup nyaman untuk ditinggali dan akan balik lagi ksana

10/10 Excelente

Ash, Victoria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Loved the staff!
The staff at Grand Kuta were the most friendliest people, they went above and beyond - it was sad to leave! A little bit away from the main areas but overall the staff made the stay enjoyable!

8/10 Bueno

Linda , Australia

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Piece full location. Decor in room is lacking,
Enjoyed the stay and staff were lovley and helpful.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good quiet place for a few nights.
Comfortable stay
Respuesta de General Manager, el 21 feb. 2017
Thank you for sharing your lovely review t, it was a pleasure to have you with us on your trip to Bali recently. We are delighted to read that our product and services could reach your expectation. We do all utmost to provide better and better services for our customers. We look forward to serving you on your next trip to Bali. With best personal regards, Widya Jamil

6/10 Aceptable

paul, Australia

Le gustó: Servicio y personal
Nice hotel close to transport & market
Not that good but still OK. Staff were very nice. Swimming pools were neat & clean. Easy to get transport to go anywhere. Distance to beach is a little bit far but still walkable.

6/10 Aceptable

Cliente verificado

都市部のホテル
部屋にハエや虫が多い。ビジネスホテルと思った 方がいい。シャワーがとても臭いです。寝るだけならいいが虫除けは必ず必要です。

8/10 Bueno

Russell, Queensland Australia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Peace and tranquility
Staff were very friendly and very helpful. 3 Well maintained pools spacious rooms with balcony. Close to beach a taxi might cost you $2.50 Use Bluebird only. Buffet includes eggs and there style of bacon done to order. We will stay there again next year. We have visited Bali on 3 previous occasions so we know what to expect

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Greatlocation just outside of the hustle & bustle
Great staff clean pools great food & service. Breakfast menu was ok

8/10 Bueno

Lynn, Tasmania

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay
Great place to stay. Close to everything

4/10 Malo

Melissa, Camden

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Dangerous pool!
This is the worst hotel I've stayed in on my many trips to Bali. First of all I was shown to a room with a charmless view of an overgrown patch of land. I asked to be moved towards the pool on the ground floor. This was okay but the pool is very dangerous. There are no steps going into the pool and it is 1.2 meters throughout. It is very, very difficult to get into and out of with ladders that are hazardous. I had a very bad slip down the ladder injuring my leg severely. This was a business trip for me and I just wanted to relax with a quick swim at the end of the day- after the fall, I didn't bother with the pool. The night manager was really great in allowing me to stay late on my check out day due to the incident and the fact I'd had to put up with very loud Chinese people in the pool at 630 am. They greedily ate the breakfast buffet and really had no manners. They made me feel sick watching the way they ate. WiFi was extremely bad. The lady that did reflexology on my feet at the spa was great but the spa is hotter than outside! All walls are made of glass with one tiny air conditioner. If you want to use a sauna, go there!

8/10 Bueno

Patrick, Tasmania

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay
Great place to stay . Clean comfortable room. Friendly helpful staff. Close to Starbucks and restaurants. We have stayed three times and will be back again.

10/10 Excelente

Girardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Hotel!
Check-in was quick and easy. Staff were always kind and helpful. There's a nice restaurant on-site with good food & drink at low prices. There's not a lot to do in the immediate neighborhood, but getting around Kuta is inexpensive and easy. I will definitely stay here again.