Villa, 2 habitaciones, alberca privada | Vista desde la habitación

Opiniones de Ubud Heaven Penestanan

4 out of 5
Ubud Heaven Penestanan
Jalan Banjar Panestanan Kaja, Sayan, Ubud, Bali

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 51 de 117 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 44 de 117 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 13 de 117 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 117 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 4 de 117 opiniones" "

8.6/10

Limpieza

8.2/10

Servicio y personal

8.0/10

Servicios

8.4/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Xavier, Calders

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un lugar único
Propiedad grande y cuidada. Lo único negativo, hacían obras justo al lado de la villa
Se hospedó 8 noches en julio de 2018
Respuesta de Bagus, el 11 ago. 2018
Dear Xavier, Thank you for your feedback. We do apologize for the inconvenience during your stay with us. Actually it's not our project and we give limited time from 8am - 5pm to work on their project. Again, thank you very much for your feedback and I do hope that we will have the opportunity to welcoming you again in the future and restore your confidence in our service. Best Regards, Villa Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel bien ubicado y personal muy amable
El acceso al lugar es algo complicado pues no entran coches, pero se soluciono con el servicio de motos. Las habitaciones debieran tener un lugar donde poner maletas y guardar ropa. En general la gente es sumamente amable y el desayuno muy completo.

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
Hemos estado unos días en el Ubud Heaven y el hotel no está mal, pero la bienvenida fue tan mala que hasta nos planteamos cambiar immediatamente de hotel y perder lo que ya habíamos pagado. El recepcionista que nos hizo el check in lo primero que nos dijo era todo lo que deberíamos pagar si no cumpliamos las normas del hotel (perder la llave,etc.), despues nos ofreció un tour secreto, más barato de los que ofrecía el hotel, después le comentamos que necesitabamos hacer una llamada a Ubud y se rió en nuestra cara y nos dijo que des de la habitacion solo se podía llamar a recepcion y des de recepcion no nos dejaba llamar. La mañana siguiente vino a hacernos un interrogatorio para saber con quien habíamos contratado el tour, cuanto habíamos pagado, qué visitariamos... Nos hizo sentir muy incómodos la verdad. Al final nos quedamos en el hotel porque la habitación estaba bien y la piscina privada era una pasada. No está en el centro de Ubud pero en 15' andando te plantas en el centro. El día del check out había otro recepcionista y la verdad es que nada que ver, así que si os vais a alojar en el Heaven espero que tengáis suerte y no os cruzéis con el mismo recepcionista que nosotros...

2/10 Terrible

anmol

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
There was zero hospitiality from the staff from hotel.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management, el 6 oct. 2023
Dear Mr/s. Anmol, Warmest greeting from Ubud Heaven Penestanan, Thank you very much for your review and feedback. We do apologize for the inconvenience occurred during your stay with us. An immediate evaluation and procedure check for our staff will be conducted to avoid the same thing happen again.Thank you very much too for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future.Sincerely,Management

6/10 Aceptable

Enzo

Se hospedó 2 noches en abril de 2023
Respuesta de Management, el 4 may. 2023
Dear Mr/s. Enzo, Warmest greeting from Ubud Heaven Penestanan, Thank you very much for your review and feedback. We are glad to know that you enjoyed your stay with us. Thank you very much too for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. Sincerely, Management

10/10 Excelente

noriko

Se hospedó 2 noches en octubre de 2022
Respuesta de Management, el 12 abr. 2023
Dear Mr/s. Noriko, Warmest greeting from Ubud Heaven Penestanan, Thank you very much for your review and feedback. We are glad to know that you enjoyed your stay with us.Thank you very much too for choosing us as your preferred resident during your stay in Bali. We do hope that we could be a part of your happy moment and we are looking forward to welcoming you again in the future. Sincerely, Management

8/10 Bueno

Tina

Viaje familiar
Le gustó: Limpieza
Good with older children or two couples.
Nice location and Nice people. Nice House but be aware: the two bedrooms are separate with an open kitchen/livingroom between, so it is not recomendable if you have small children (like we have). Otherwise it is fine: Nice rooms and Nice pool.
Se hospedó 4 noches en julio de 2022
Respuesta de Management, el 15 jul. 2022
Dear Mrs/s. Tina, Warmest greeting from Ubud Heaven Penestanan, Thank you for your review and feedback. We are delighted to know that you enjoyed your stay with us ^^ It is our pleasure to be a part of your happy moments. We will more than happy to welcoming you again at our property in the future. Sincerely, Management

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Not good enough
Lots of issues with this place. 1. Cars can’t access the property. You have to walk up a LOT of stairs with your bags in 35deg. When we got there they said “call us next time, we’ll help”. How about you tell us that before? Terrible communication. Anyone with any disability or even just can’t slog up 40 stairs in 35 deg can’t stay here. 2. In our 4 days there the wifi worked ONE day, intermittently. When we went to ask one day they said “oh it’s out all day, we know that maybe tomorrow” So they knew and didn’t bother to inform us. Again, comms suck. 3. “Restaurant” was closed first 2 days, then the food was awful. 4. They have a golf buggy to take you to a taxi area. They are always late and some of the drivers won’t even go up the ramp -just more slogging in 35deg 5. The villa had a small lounge area but it was open to the environment. So, as a family we could sit in our individual rooms or we could sit in the mosquito ridden lounge. With no tv (wifi based) and one small couch. To be fair, it was quiet and having our own pool was great. They can fix these issues but we won’t stay there again or recommend
Se hospedó 4 noches en julio de 2022
Respuesta de Management, el 8 jul. 2022
Dear Sir/Madam, Warmest greetings from Ubud Heaven Penestanan, First and foremost, I would like to thank you for choosing Ubud Heaven Penestanan as your preferred resident for your holiday in Bali. We are sorry that you received a discomfort service during your stay at our villa. We realized how unpleased you were getting an inconvenience on that day in which there is some problem in communication, distance, WiFi, restaurant and other discomforts occurred . It has come to the management attention in which the properly training and immediate action will be implemented to avoid re-occurrence. Again we sincerely apologize for this matter and we hope to nurture a better understanding. We value any feedback from our guests, as it is indispensable in striving for a better quality of service and product. Once again, we thank you for your kind understanding and we look forward to welcoming you again at Ubud Heaven Penestanan. Best Regards, Management

8/10 Bueno

SEOKHWAN

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 8 noches en febrero de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2019

8/10 Bueno

Manisha

Se hospedó 2 noches en diciembre de 2019

10/10 Excelente

P.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Een echt paradijs! Op loopafstand van Ubud centrum
Se hospedó 1 noche en octubre de 2019

10/10 Excelente

Ivan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Return visit and now missing Ubud heaven already
This was a return visit. I managed to get the same villa as the last time. The staff here simply are awesome, they cannot do enough to help you. The surroundings are serene and tranquil. The services from laundry to buggy drop are fantastic. Great selection of breakfast options and food during day. 15 min walk to central Ubud. Perfect home from home. See you next April guys. Terrima Kasih.
Se hospedó 8 noches en octubre de 2019

10/10 Excelente

Erik

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect place to hide away and recharge
What an incredible place to get away for a couple of days. Away from noise, people and traffic. Thank you for a wonderful stay.
Se hospedó 2 noches en octubre de 2019

4/10 Malo

Bryan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overpriced and meager quality
Hugely overpriced. Don't pay more than $70 for this place. VERY rustic, no place to sit in "living area". Construction going on around the villas.
Se hospedó 1 noche en septiembre de 2019

8/10 Bueno

Jieun

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
가격대비 괜츈
대한항공 밤비행기 도착하고 우붓으로 가는데 원래 1시간 30분 걸릴꺼 기사님이 달려서 40분만에감. 구글에 있는 주소랑 다름. 글로가면 무조건 호텔에 전화해서 픽업해달라고 해야함. 그러나 우리갈때 ㅇㅒ네 전화기선 뺴놓고 자고 있었음. 약 7분 정도 안되게 캐리어를 끌고 존나 올라감. 오르막인데 갈만하지만 허니문인데 피곤하고 빡이침. 허니문 수준의 빌라는 아니지만 그냥 개인공간에 15만원 안으로 괜츈, 우붓이랑 가깝고 걸어다닐만함. 20분 안됨 그러나 갈떄 천국의 계단이 있음. 오르락 내리락 좀 힘듬 근데 조용하고 우리만의 풀장은 좋음. 화장실이 깨끗한 편은아님. 그냥 가격대비 생각하셈. 아침 조식은 괜츈 과일주스가 존맛탱 그리고 자꾸 검은색 개 릴리가 쳐 따라옴. 밥달라고 근데 똑똑해서 이새끼가 우리 빌라와서 자고 아침도 같이 먹음. 너무 짜서 주면 안되지만 그 눈빛은 못줄수가 음슴. 근데 다들 릴리 잇어도 그냥 웃어 넘김. 이새끼 사람 잘 반김. 그래서 귀여워서 봐줌. 결론: 소름끼치게 깨끗하진 않음. 근데 개인빌라를 15만원 안으로 할수있는건 매력임. 조식 맛잇음. 얘네 호텔이 두군데가 픽업인데 장손데 택시부르는 거 하지말고 걍 천국의 계단 내려가면 바로 택시 잡는 곳이니까 거기서 쇼부치는게 나음. 다시 간다하면 가겠음. 생각보다 괜츈. 나처럼 내려놓으면 좋음. 개 삐까 뻔쩍은 솔까 40~50 이상 인곳으로 가길
Se hospedó 2 noches en septiembre de 2019

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Schöne ruhige Anlage. Sehr freundliches Personal. Die seperate Villa mit Pool im kleinen tropischen Garten war wunderschön. Das Frühstück war ebenso sehr lecker. Man musste allerdings schon am Tag davor die Bestellung aufgeben und sich auch auf eine Uhrzeit festlegen.
Se hospedó 3 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
施設内に増設中の建物の工事が景観的騒音的に 少し気になりました。
Se hospedó 7 noches en agosto de 2019

2/10 Terrible

Benoit

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
La piscine m’a beaucoup plu malgré le fait qu’elle soit mal orientée. En ce qui concerne le personnel, c’est le pire hôtel que je n’ai jamais fait. Il ne mérite clairement pas ses 4*. Personnel non accueillant. Le matin, au petit déjeuner, on a l’impression de déranger quand on commande. Le personnel ne nous demande à aucun moment ce que l’on veut pour le petit déjeuner (car il faut commander la veille). D’ailleurs on le comprends quand on voit la qualité de la nourriture et particulièrement des fruits (notamment la papaye) et le beurre (qui a tourné). Bref, un séjour inoubliable car horrible ! Les draps sont sales et ont des trous, que des choses comme ça. La télévision n’a pas Netflix et n’a même pas internet ! Je paye +100€/nuits ! Je souhaite si possible me faire rembourser une partie de ce voyage car c’est inacceptable
Se hospedó 3 noches en agosto de 2019

8/10 Bueno

mohammed

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
ubud heaven sayan good place need staff
nice place. comfortable beds but service is poor check in was horable the receptionist was very very rud i came with the family late evening i expect at lest warm treatment the breakfast is good swiming pool was good one staff name Angos need a course to know to smile and treat custumers internet was fast
Se hospedó 3 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Erg leuk, vriendelijk personeel. Het ontbijt was super
Se hospedó 3 noches en julio de 2019

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was quiet and clean, close to a beautiful yoga studio
Se hospedó 7 noches en junio de 2019

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza
the scenery and privacy.the landscape and the pool was rather was dirty but the staff cleaned it up after 2 requests.
Se hospedó 3 noches en junio de 2019

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en mayo de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
An amazing experience
Loved the one bedroom pool villa. We requested the villa which had the most privacy and we were happy with what we received (muslim couple). Pool was surprisingly large and the food at the restaurant was very nice. With the complementary breakfast there are a range of options to choose from as well as choice of juice, fruit and tea/coffee. The floating breakfast in the pool was a unique and enjoyable experience. Other services available were room service style spa, laundry and free buggy service. We really enjoyed our honeymoon welcome the entirety of the stay. Staff were extremely friendly and helpful. As you are in Ubud there are a lot of insects and harmless gecko’s. There is a net around the bed to protect against mosquitos.
Se hospedó 5 noches en abril de 2019

10/10 Excelente

ganna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent hotel. Very beautiful and calm. We had some small problems, but nothing will destroy this paradise
Se hospedó 2 noches en abril de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely traditional villa, very clean although the garden area could do with more regular pruning/mowing. There was supposed to be a small rice field next to my pool however it was overgrown with weeds and not very nice to look at. The main building which housed the restaurant was nice and open air, although I suggest they play relaxing acoustic music to make it more inviting for guests. The fountains beside the restaurant area are extremely noisy so not good if you want to lounge out and read or relax. Also, they could do with a good barista and coffee machine. Their coffee is pretty ordinary. I tended to go down the road to a fabulous coffee shop and spent a lot of time relaxing and just chilling at Kopi Desa. But these are only minor things. All in all a very nice place to stay with lovely friendly staff. It is out of the way so a scooter is a must, but that also means it is nice and peaceful with no traffic noise and it is a nice leisurely walk to the main Ubud area.
Se hospedó 14 noches en febrero de 2019

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff are awesome and make every effort to help you enjoy your stay. Love having a private garden and pool. The amenities are good. My husband and I have stayed here three times now and love coming back. The only thing that could improve the stay would be new towels (the towels are well worn and need replacing) and some more cooking utensils. Although the villas have small kitchens, the utensils are minimal so cooking isn't really an option.
Se hospedó 5 noches en febrero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great
Over all it was great, private pool is just awesome, kitchen and living area too. Bathroom could deserve more attention, there is room for improvement in served food. Location fine if you have your own transport, if not it gets a bit more complicated but still ok. Unfortunately, just next to the property the neighbours are building a taller hotel which ruins the view and privacy.
Se hospedó 5 noches en febrero de 2019

10/10 Excelente

Cliente verificado

Se hospedó 7 noches en diciembre de 2018

2/10 Terrible

Cliente verificado

Viaje en grupo
No le gustó: Limpieza y servicio y personal
They didn't do a proper house keeping and left the rubbish flow on the pool. Didn't tidy up the toilet and refill the soap for us. When we ask them, they said already complete their house keeping..... Overall is bad experience
Se hospedó 3 noches en diciembre de 2018

8/10 Bueno

Anurag

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en noviembre de 2018

10/10 Excelente

caroline, united kingdom

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Spacious, quiet and friendly- walk anywhere
We stayed in Seminyak for a week and then moved to Ubud and absolutely loved this place. We arrived and were treated with great politeness, they helped us check in speedily and took our bags to our villa. Villa was huge in a great plot of land with approx 8m x 3m pool. There is an outdoor kitchen with basic needs including kitchen wear, stove, fridge with freezer and a drink machine for cold, cool and boiling water so excellent.... Bed was large and comfortable, I thought hard at first but slept very well all week. There is a side sliding door that goes to the kitchen and double front doors that open to a large patio area with comfortable sun beds and all you need including pool towels, separate seating area and drying rack. Bathroom is behind the bedroom and very spacious with large wardrobe, bath and shower head, separate walk in shower and toilet with large sink and storage area. The food and drinks were also great as we ate here as well as out of the complex. The whole experience here wa like paradise and was quaint, quiet,welcoming and had everything we needed in our stay. The area can be a little awkward for people with less than full mobility. There are 97 large and uneven steps called pines tanner stairs to one side of the property and a long lane with only foot or moped access and no cars. This was actually the reason we booked it and we loved it. Lots of shops, restaurants, art, culture all within walking distance. Happy to stay again.
Se hospedó 7 noches en septiembre de 2018
Respuesta de Bagus, el 27 sept. 2018
Dear Caroline, Thank you for your feedback and sharing your experience stay with us. We do apologize regarding building project beside of our lobby. That project will be finish next year and we have agreement that operational project's time only can start from 8 am until 5 pm. Please do come again in the future as we are looking forward for your return. Best Regards, Villa Manager

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
Die Villa liegt günstig gelegen im Stadtteil Campuhan, von wo aus die Stadtmitte Ubuds sowie etliche Warungs in 5-10 Minuten fußläufig erreichbar sind.
Se hospedó 4 noches en septiembre de 2018
Respuesta de Bagus, el 27 sept. 2018
Dear Sir/Madam, Thank you for your feedback. We do apologize regarding our bathroom condition and we will address this issue accordingly with the department concerned so that improvements can be made to ensure the best service is given to our valuable guests. I do hope that we will have the opportunity to welcoming you again in the future and restore your confidence in our service. Best Regards, Villa Manager

8/10 Bueno

Mai

Meget venlig personale, rent og pænt, lidt slidt hotel, men godt hotel for pengene.
Se hospedó 3 noches en agosto de 2018
Respuesta de Bagus, el 27 sept. 2018
Dear Mai, Thank you for your feedback. I would like to inform you that our villa's concept is Traditional Balinese and maybe it's look like old building. But it's okay, we appreciate your feedback. Please do come again in the future as we are looking forward for your return. Best Regards, Villa Manager

8/10 Bueno

Luisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our stay are good
Se hospedó 2 noches en septiembre de 2018
Respuesta de Bagus, el 27 sept. 2018
Dear Luisa, Thank you for your feedback. We are glad to be given the opportunity to craft memorable experience for you. Please do come again in the future as we are looking forward for your return. Best Regards, Villa Manager

8/10 Bueno

HYEONSEOG, Korea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The hotel located at a hill side.
I stayed here just for one night. This hotel is located at a hill side and not good for me due to bad accessibility. The breakfast is not the beffet but quite good. Hotel employees are very friendly but there are some mosquitos outside the room.
Se hospedó 1 noche en julio de 2018
Respuesta de Bagus, el 11 ago. 2018
Dear HYEONSEOG, Thank you four your feedback. Actually we provide Golf Carts for our guest to pick up and drop to help our guest reach our villa, and it's free. And regarding mosquito, our villa is located between rice fields and gardens which will automatically find many mosquitoes, but we always do fogging regularly, especially in the room so that guests feel comfortable when they are in the room. We also provide electronic mosquitoes repellent to eradicate mosquitoes in our villa with free as well. Again, thank you very much for your feedback and I do hope that we will have the opportunity to welcoming you again in the future and restore your confidence in our service. Best Regards, Villa Manager

10/10 Excelente

Kasper

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Safe, quite and spacious place
Being located a bit from the center of Ubud on The top off a hill gives the place a perfect vibe. Its in the middle of a massive yoga area and cosy litle restaurants.
Se hospedó 2 noches en junio de 2018
Respuesta de Bagus, el 3 jul. 2018
Dear Kasper, Thank you for your feedback. We are glad to be given the opportunity to craft memorable experience for you. Please do come again in the future as we are looking forward for your return. Best Regards, Villa Manager

10/10 Excelente

Ritesh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Go Bali ... go Ubud Heaven Penestanan
The place is just wonderful ... heaven is the right name given ! It is neat and clean with a very friendly and helpful staff.
Se hospedó 3 noches en mayo de 2018
Respuesta de Bagus, el 28 may. 2018
Dear Ritesh, Thank you for choosing to stay with us and your compliments given for our staff. We are happy to be given the opportunity to craft memorable experience for you. Please do come again in the future as we are looking forward for your return. Regards, Villa Manager

8/10 Bueno

マサシ, 北九州市

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
プライベートプール付きでウブド最安値
ホテル前に車を乗入れ出来ないという欠点を差し引いても、プライベートプール付ホテルに1万円未満で泊まれてウブド中心地から徒歩圏内でビンタンストアから近いというコスパは良すぎます。
Se hospedó 2 noches en marzo de 2018
Respuesta de Bagus, el 9 may. 2018
Thank you for your feedback. I am glad that we were given the opportunity to be at your service and I hope that you have come to find us as your new home in Seminyak. Please do come again in the future as we are looking forward for your return.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
キッチンの使い勝手が良く、水のサーバーも置いてあり、温冷の水が簡単に使用出来ました。 今回は、2ベッドルームの部屋を予約したのですが、それぞれにトイレと浴槽つきのシャワーが有り、便利でした。
Se hospedó 3 noches en noviembre de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
プライベートプール付き最安値ホテル
プライベートプール付きで超豪華な客室。車がホテル前に来れないマイナス点を補って余り有る。1泊1万円以内の予算の人なら間違いなく1番豪華なホテルです。
Se hospedó 2 noches en septiembre de 2017

6/10 Aceptable

Joan

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Bien mais ...
Une villa agréable avec une belle piscine. Dommage de l'accueil. La maison était propre. Nous avons aimé le quartier. Mais il est à 15min à pied du centre de Ubud.
Se hospedó 3 noches en agosto de 2017

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
水回り汚い
従業員の対応はとてもよかった。水回りの清潔感はまるでない。水捌けが悪すぎて常に足元がびちゃびちゃしてた。 プールはとてもきれい。ロケーションも◎。 アプローチが階段で少し大変だが、慣れれば気にならない。
Se hospedó 2 noches en junio de 2017

6/10 Aceptable

Cliente verificado

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y comodidad de las habitaciones
It was good
The villa was lovely, very beautiful and the pool was glorious. The bed was a little hard, my room was very clean but my bathroom walls were covered with ants. My air conditioner kept making loud noises all night. The food was delicious but we were told upon check in we get free delivery breakfast but when we called for it someone else told us if we want it delivered there is an extra charge. I do think they need to work on communication with customers better. How to get to the villa was not explained (they are really far from streets and you should call them to come pick you up from the main street by golf cart) and they seemed to stare at us judgingly and asked why we didn't call ... we didn't know this AND we are on vacation from another country we do not have functioning phones. I just do not like how things were done. it was not terrible, I enjoyed my time in Ubud, I was just caught off guard by how some things were not handled professionally.

4/10 Malo

Masoud

No le gustó: Servicio y personal y condiciones de la propiedad
Not a comfortable stay
My kids loved the pool, but that was probably the only nice thing about this villa. This place is not reachable by car. You have to either walk or sit on the back of a motorcycle for about 500 meter. The breakfast was the worst we had on this vacation. Don't even consider eating there for lunch or dinner. The towels felt coarse and hard. The heater on water dispenser did not work and they asked us to use a pot, not a kettle, a large pot to boil water. Lots of bugs and mosquitos. I do not recommend this place.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
comfortable
A perfect place for eco lover.

8/10 Bueno

HY, Singapore

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Charm-y villa set up in the hills
The path leading to the villa is not distinct with less than obvious signage, and the path is very dark. Villa beginning to "age" but not too big an issue yet. Staffs were friendly and helpful. Musky smell in the bathroom even after airing. Overall, no complains but will wanna try other accommodation when I'm back there.

10/10 Excelente

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Peaceful & spotless oasis in Ubud
Our villa at Ubud Heaven Penestanan was incredible--a spotless, spacious and well air-conditioned bedroom and bathroom in one building plus an open-air covered kitchen area (quite well equipped with sink, stove, microwave, frig, pans, utensils, dishes, bottled water, etc.) in a lovely private garden with its own pool. The neighborhood is peaceful and quiet--motorcycles come by, but no cars. This was a perfect place to come back to mid-afternoon to recuperate from the heat and humidity before going out again in the cool of the evening for performances of traditional music and dance. The included breakfast had lots of options, both Asian and Western, and we liked everything we tried over the 4 days we spent there. We only ate one other meal there, which was OK, but nothing amazing. It's a bit of a hike into the center of town (20-25 minutes), but if you prefer to go by car, there are generally taxi drivers hanging out at the foot of the almost 100 stairs that lead up to the eastern edge of the area. It's a longer walk in from the western side, but with fewer steps. The staff members we interacted with were uniformly helpful and friendly--great service! We would definitely stay here again.