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Opiniones de Homewood Suites by Hilton Hanover Arundel Mills

3 out of 5
Homewood Suites by Hilton Hanover Arundel Mills
7491-B New Ridge Road, Hanover, MD

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 427 de 666 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 170 de 666 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 38 de 666 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 666 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 17 de 666 opiniones" "

9.4/10

Limpieza

9.0/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Stalin

Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Ruben, new york

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excelente el servicio del hotel
el hotel esta muy bien ubicado muy buen servicio muy comodo y limpio

8/10 Bueno

Tasheka, Salisbury

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was nice, but we would have liked someone to come in and take out the trash or even give additional towels.
Se hospedó 2 noches en abril de 2024
Respuesta de kgrace , el 11 abr. 2024
Thank you for taking the time to let us know about your stay. We appreciate your feedback and look forward to welcoming you back.

6/10 Aceptable

Kenneth

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
This place is getting worse. I stay here every month or two and it’s in decline. For example, I called the front desk this morning and let it ring at least 30 times. No one answered. I did that twice. And the toilet leaked.
Se hospedó 1 noche en marzo de 2024
Respuesta de kgrace, el 1 abr. 2024
Thank you for taking the time to let us know about your recent stay. I am so sorry that you had a service issue and the toilet leaked. Please know the team is working hard to get this corrected.

10/10 Excelente

MADSION

Se hospedó 1 noche en marzo de 2024
Respuesta de HWS team, el 14 abr. 2024
Thanks MADISON for the super rating review

2/10 Terrible

Thomas

Viaje familiar con niños
No le gustó: Servicio y personal
Shuttle service was a nightmare. Staff did not care. It’s impossible to get in touch with the front desk for assistance.
Se hospedó 1 noche en marzo de 2024
Respuesta de kgrace, el 25 mar. 2024
Thank you for taking the time to let us know about your stay. It looks like you had some issues with the shuttle and front desk. Please know your feedback is very valuable to us. We are looking on ways to correct the issues that you had. We look forward to welcoming you back!

10/10 Excelente

Michaela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sehr schönes Hotel, sauber, großes Zimmer und sehr freundliche Mitarbeiter.
Se hospedó 1 noche en marzo de 2024
Respuesta de HWS team, el 22 mar. 2024
Vielen Dank für die sehr schöne BewertungHerzliche Grüße

10/10 Excelente

Kellie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de HWS team, el 22 mar. 2024
Thank you Kellie for the super rating review

10/10 Excelente

Kimberly, Flemington

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was amazing!!!
Se hospedó 1 noche en febrero de 2024
Respuesta de kgrace, el 12 mar. 2024
Thank you for taking the time to let us know about your stay. Looks like you had a great stay. We look forward to seeing you again.

2/10 Terrible

William

Se hospedó 1 noche en febrero de 2024
Respuesta de HWS team, el 22 mar. 2024
Thank you William for the review. We do apologize that your stay wasn't as expected and hope the team was able to address your concerns immediately once informed

10/10 Excelente

Stephanie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Jazmine, el 8 ene. 2024
Thanks for the awesome rating! We hope to see you again!

10/10 Excelente

Contrina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Jazmine, el 8 ene. 2024
Thank you for the great rating, we appreciate the feedback!

10/10 Excelente

Macey

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel clean and friendly
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jazmine, el 8 ene. 2024
Hi, thank you for the great rating! We are glad you enjoyed. Hope to see you again soon!

10/10 Excelente

Jean, Smiths Falls

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We love the swimming pool and the bedroom.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jazmine, el 1 ene. 2024
Thanks for the review and are glad you enjoyed the amenities. We can't wait to see you again!

8/10 Bueno

Lamark

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jazmine, el 1 ene. 2024
Thank you for the rating! We hope to see you again :)

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Jazmine, el 1 ene. 2024
Thank you for the review. We hope to see you soon!

10/10 Excelente

Dawn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A nice property. The price was right for the amount of people in the suite.
Respuesta de kgrace, el 20 feb. 2024
Thank you for rating the hotel a 5 out of 5 we look forward to welcoming you back.

10/10 Excelente

Anna

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Jazmine, el 19 dic. 2023
Thank you for the great rating! We hope to see you again in the near future.

6/10 Aceptable

Kenneth

No le gustó: Servicios
No soap provided for the bathroom sink. Water pressure in shower is depressingly low. Lighting in the shower is poor. This hotel has slowly degraded its customer experience over the last few years to squeeze as much profit. Degrading customer experience to capture every last cent of profit has always been a proven failure, but the greed of hotel execs knows no bounds.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jazmine, el 19 dic. 2023
Hello, thank you for your review. We are so sorry to hear that your stay did not meet expectations. We will pass this feedback along to our team to ensure your next stay with us exceeds expectations.

6/10 Aceptable

Michele

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jazmine, el 19 dic. 2023
Thank you for the great rating! We look forward to seeing you again soon!

10/10 Excelente

Brittanie

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jazmine, el 19 dic. 2023
Thank you for the great rating! We look forward to seeing you soon!

10/10 Excelente

Donna, Newman Lake

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had a fabulous stay at Homewood Suites! The staff were all wonderful to me, from the front desk staff to the bartender to the cleaning crew. The room was very comfortable. It was nice to be able to make my own breakfast in the room, or just chill on my couch with a good book. I really enjoyed my stay and would definitely choose Homewood Suites again!! Thank you so much for taking good care of me!!
Se hospedó 7 noches en octubre de 2023
Respuesta de Jazmine, el 19 dic. 2023
Hello, thank you for the great review! We are so glad you enjoyed our staff and our suites that come with a full kitchen. We can't wait to accommodate you again!

10/10 Excelente

Floyd

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would stay here again and again..
Se hospedó 1 noche en octubre de 2023
Respuesta de Jazmine, el 19 dic. 2023
Hello, thank you for the great rating! We hope to see you again sometime soon!

10/10 Excelente

temitope

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel with friendly staffs and good environment.
Se hospedó 2 noches en octubre de 2023
Respuesta de Jazmine, el 19 dic. 2023
Thank you for your review! We hope to see you again in the future

6/10 Aceptable

Kenneth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
The hotel has been consistently lowering water pressure over the years. Showers are an important part of travel so it sucks when hotels make effort to make that less pleasant with each visit. The water pressure in the shower is now little more than a trickle.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Sheryl

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was very nice but the staff was spectacular. We are a family of 5 and our transfer flight was cancelled. We had to find a hotel last minute and when we arrived Jasmine checked us in. She was so kind and understanding and created a really comfortable environment that turned our not so great situation into a happy end of the day. Thank you so much Jasmine for your superb customer service.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Charlese

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing place I will book here when I come visit Maryland.
Se hospedó 2 noches en septiembre de 2023
Respuesta de JMS, el 3 oct. 2023
Thank you for your stay and positive comments about our property. I am so glad to hear you had an enjoyable time. We look forward to having you as our guest again soon!Jason M. SchwemerGeneral Manager

10/10 Excelente

Chan

Se hospedó 1 noche en septiembre de 2023
Respuesta de JMS, el 25 sept. 2023
Thank you for your review! I am very glad to hear you enjoyed your stay with us! I hope to see you again soon!Jason M. SchwemerGeneral Manager

10/10 Excelente

Patricia

Se hospedó 1 noche en septiembre de 2023
Respuesta de JMS, el 3 oct. 2023
Thank you for your stay and positive comments about our property. I am so glad to hear you had an enjoyable time. We look forward to having you as our guest again soon!Jason M. SchwemerGeneral Manager

10/10 Excelente

Christopher

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de JMS , el 13 sept. 2023
Thank you for your recent stay and feedback on your property!I am glad to hear you enjoyed your stay and look forward to having you as our guest soon!Jason M. SchwemerGeneral Manager

10/10 Excelente

William

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was wonderful. Excellent place to stay.
Se hospedó 2 noches en agosto de 2023
Respuesta de JMS, el 14 ago. 2023
Thank you for your review! I am glad to hear you had a great experience with us and we where able to exceed your expectations!We look forward to having you as our guest again soon!Jason M. SchwemerGeneral Manager

10/10 Excelente

Jelisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023
Respuesta de JMS, el 15 ago. 2023
Thank you for your recent stay and review! I look forward to hosting you again in the future!Jason M. SchwemerGeneral Manager

10/10 Excelente

Edyta

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel stay prior to our cruise.
My family stayed here for one night prior to our cruise. The hotel was beautiful and clean. Our room exceeded our expectations. We had plenty of room for our family of 6. Staff was very friendly. It was close to the cruise port, would stay here again .
Se hospedó 1 noche en agosto de 2023
Respuesta de JMS, el 15 ago. 2023
Thank you for your recent stay and review of our property! I am glad to hear we met and exceeded your expectations.Hope you enjoyed your cruise!Thank you,Jason M. SchwemerGeneral Manager

2/10 Terrible

karen

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The property is very nice to look at. The lobby area/bar is very nice. The bartender was very helpful and accommodating. BUT when we arrived we were told they had given our suite away. We called in advance to say we were delayed due to traffic. They said no worries, we have plenty of suites. We arrived at 8pm, with 4 adults and 2 kids, 7 and 4. They gave us connecting rooms but only 3 beds. And our cost was not adjusted. Very, very frustrating.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Sharon

Se hospedó 1 noche en agosto de 2023
Respuesta de JMS, el 13 ago. 2023
Thank you for your review and stay at our property! I am glad to hear you enjoyed your stay and we exceeded your expectations.I look forward to having you as our guest again soon!Jason M. SchwemerGeneral Manager

10/10 Excelente

Sanquanette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de JMS, el 13 ago. 2023
Thank you for your review and stay at our property! I am glad to hear you enjoyed your stay and we exceeded your expectations.I look forward to having you as our guest again soon!Jason M. SchwemerGeneral Manager

10/10 Excelente

Terrence

Se hospedó 1 noche en agosto de 2023
Respuesta de JMS, el 8 ago. 2023
Thank you for your recent stay and review! I am glad to hear you enjoyed your stay with us. I look forward to having you as our guest again soon!Jason M. SchwemerGeneral Manager

10/10 Excelente

Christine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean
Se hospedó 1 noche en julio de 2023
Respuesta de JMS, el 8 ago. 2023
Thank you for your recent stay and review! I am glad to hear you enjoyed your stay with us. I look forward to having you as our guest again soon!Jason M. SchwemerGeneral Manager

10/10 Excelente

Leeanna

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de JMS, el 8 ago. 2023
Thank you for your recent stay and review! I am glad to hear you enjoyed your stay with us. I look forward to having you as our guest again soon!Jason M. SchwemerGeneral Manager

2/10 Terrible

Kenneth

No le gustó: Servicio y personal y servicios
I was “upgraded” from a king bed to a queen bed. The nerve of people to call that an “upgrade” and act like they did me a favor.
Se hospedó 1 noche en julio de 2023
Respuesta de JMS, el 15 ago. 2023
I am sorry for the lack of service we provided and not able to accommodate the request for a King size bed.Jason M. SchwemerGeneral Manager

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I absolutely adore this hotel. The cleanliness of the property, the spacious suites, the friendly and informative staff. As well as the convenience of the hotel's shuttle van transportation is definitely a plus.
Se hospedó 3 noches en julio de 2023
Respuesta de JMS, el 25 jul. 2023
Thank you for your recent stay and positive feedback regarding your recent stay. I am glad to hear you enjoyed your time and happy with our staff.I will be sure to share this with our staff so we can continue to deliver this to every guest!I look forward to having you as our guest again soon.Jason M. SchwemerGeneral Manager

8/10 Bueno

Brittany

Se hospedó 1 noche en julio de 2023
Respuesta de JMS, el 8 ago. 2023
Thank you for your recent stay and review! I am glad to hear you enjoyed your stay with us. I look forward to having you as our guest again soon!Jason M. SchwemerGeneral Manager

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de JMS, el 5 jul. 2023
Thank you for your recent stay at Homewood Suites Arundel Mills. I am glad you enjoyed your stay with us and hope to see you again soon!Jason SchwemerGeneral Manager

6/10 Aceptable

Carol

Viaje familiar
Nice
Se hospedó 1 noche en junio de 2023
Respuesta de JMS, el 30 jun. 2023
Thank you for your recent stay and feedback regarding your stay! I am saddened to hear that we where not able to exceed your expectations. I would welcome the opportunity to speak to you over the phone to see how we can do better.I look forward to hearing from youJason M. SchwemerGeneral Manager

10/10 Excelente

Keisha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Jade an awesome time...facility was great and staff was even better!!
Se hospedó 1 noche en junio de 2023
Respuesta de JMS, el 30 jun. 2023
Thank you for your recent stay and feedback regarding your stay! I am so glad to hear we exceeded your expectations.I look forward to having you as a guest again soon!Jason M. SchwemerGeneral Manager

10/10 Excelente

Keisha

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice
Se hospedó 1 noche en junio de 2023
Respuesta de JMS, el 19 jun. 2023
Thank you for your review! I am so glad to hear you enjoyed your stay. I hope to have you back as our guest again soon!Jason M. SchwemerGeneral Manager

6/10 Aceptable

Wanjiru

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was nice at this hotel. The breakfast was very good and the bar was well kept! The only thing is that I reserved a specific room, and didn’t get the room I requested. When I went to say something at the front desk, I was notified that all of the rooms like the one I requested were sold out. Very disappointed with that considering that I made a reservation prior.
Se hospedó 1 noche en junio de 2023
Respuesta de JMS, el 6 jun. 2023
Thank you for your review and feedback. I am sorry that we where not able to deliver on the level of service expected and the room you requested. Since your stay was less than perfect I would love to be able to make this right and speak to you in person or over the phone to be able to address these issues.Jason M. SchwemerGeneral Manager

10/10 Excelente

Sonya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en mayo de 2023
Respuesta de JMS, el 6 jun. 2023
Thank you for your Recent stay at the Homewood Suites! We appreciate your stay and feedback! I hope to see you again soon as our guest!Jason M. SchwemerGeneral Manager

10/10 Excelente

LaTwan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I'll be staying again..I loved my stay.. clean.. spacious and relaxing
Se hospedó 2 noches en mayo de 2023
Respuesta de JMS, el 1 jun. 2023
Thank you for your recent stay! I am so glad to hear that you enjoyed your stay and will be back soon! Jason M. SchwemerGeneral Manager

8/10 Bueno

Anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2023
Respuesta de JMS, el 30 may. 2023
Thank you for your recent stay at Hilton Garden Inn. I am so glad to hear you enjoyed your stay!We look forward to having you back again soon so we can exceed your expectations again!