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Opiniones de The Dorothy Motel

3 out of 5
The Dorothy Motel
Marmont Cres, 250, Banff, AB

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 480 de 710 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 171 de 710 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 30 de 710 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 15 de 710 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 14 de 710 opiniones" "

9.4/10

Limpieza

8.8/10

Servicio y personal

8.6/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

José Angel García

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Un día antes de salir, no hicieron la limpieza de la habitación
Se hospedó 8 noches en junio de 2023

8/10 Bueno

y

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Está bonita lo único malo es que tienes que ir a hacer el check in en el otro hotel
Se hospedó 1 noche en noviembre de 2022

8/10 Bueno

Alaine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Rianne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de The Dorothy Motel team, el 23 abr. 2024
Thank you for your excellent rating and choosing The Dorothy motel for your Banff adventures. We hope to welcome you back soon.

10/10 Excelente

Shun Peng, Winnipeg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de The Dorothy Motel , el 23 abr. 2024
Thank you for your excellent rating and choosing The Dorothy motel for your Banff adventures. We hope to welcome you back soon.

10/10 Excelente

Ting Fung

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We’ve stayed at this hotel before and like the previous time, we enjoyed our stay. Check-in is easiest through their mobile app and the key is accessible through your phone. The room was modern and clean. Plenty of parking spaces available and street parking is available as well. Overall, I would highly recommend this hotel.
Se hospedó 2 noches en abril de 2024
Respuesta de The Dorothy Motel guest services team, el 15 abr. 2024
Thank you for your detailed review and recommendations to our future guests. We hope to welcome you back soon.

10/10 Excelente

Jemimah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always a great stay and very affordable!
Se hospedó 1 noche en abril de 2024
Respuesta de The Dorothy Motel guest services team, el 15 abr. 2024
Thank you Jemimah, we look forward to your next visit to The Dorothy.

10/10 Excelente

Chunyan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent service
Se hospedó 1 noche en abril de 2024
Respuesta de The Caribou Lodge & Spa guest experience team., el 9 abr. 2024
Thank you for your kind review and staying at The Dorothy. See you soon.

10/10 Excelente

Elliot

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de The Dorothy Motel guest experience team, el 9 abr. 2024
Thank you for your excellent rating. We hope to welcome you back soon.

10/10 Excelente

Vivian

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de The Dorothy Motel guest experience team, el 9 abr. 2024
Thank you for your rating Vivian and we hope you can visit us again soon.

10/10 Excelente

Sergio

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the Dorothy Motel! The location right next to A&W and the gas station was very convenient. Lots of parking and check in was very easy at the Caribou
Se hospedó 2 noches en marzo de 2024
Respuesta de The Dorothy Motel guest experience team, el 9 abr. 2024
Dear Sergio, thank you for your excellent rating and detailed review. We hope to welcome you back soon.

8/10 Bueno

Joshua

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
When we first walked in there was a pop can under the bed so I’m assuming they don’t clean there floors there where long brown hairs in the bed and on the pillows I didn’t appreciate the front desk saying our room number at check in as when i worked in Banff that was a big no no because of safety the room we where in was right under where the staff do laundry or there cleaning room so we counsel heard them slamming the door all day the cups in the bath rooms also had water residue marks on them so I was afraid those maybe won’t cleaned either.
Se hospedó 2 noches en marzo de 2024
Respuesta de The Dorothy Motel guest services team, el 15 abr. 2024
Thank you for your valued feedback Joshua. We will action your concerns immediately to improve for our future guests.

10/10 Excelente

Joseph

Se hospedó 1 noche en marzo de 2024
Respuesta de The Dorothy Motel guest services team, el 23 abr. 2024
Thank you for your kind review and choosing The Dorothy Motel. We hope you can return soon.

8/10 Bueno

Lea

Se hospedó 1 noche en marzo de 2024
Respuesta de The Dorothy Motel guest services team, el 23 abr. 2024
Thank you for your kind rating Lea. We hope you can visit us again.

10/10 Excelente

Kevin

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Brought our dog along on a one night stop. They even gave him a pet bed to lay on which he loved. Was good beds, a quiet sleep.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Dorothy Motel guest services team, el 28 mar. 2024
Thank you for the excellent review and feedback.

2/10 Terrible

Kimberly

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Unfortunately, three rooms that we were shown were dirty, with trash under one of the beds, stains on most of the sheets, and hair throughout the bathrooms. Ended up canceling and booking elsewhere.
Se hospedó 3 noches en marzo de 2024
Respuesta de The Dorothy Motel guest services team, el 28 mar. 2024
Dear Kimberley, we apologize for the poor experience you had with us. We have actioned your concerns and will endeavor to exceed our guest expectations moving forward.

10/10 Excelente

Kyle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Dorothy is simplicity at its finest. If you’re looking for a quiet, clean and quaint spot to take it easy after a long day of exploring Banff, this is it. The room was clean and suitable for a family, couple or solo explorer. I appreciated the easy parking, great soaps, a real coffee mug (for real the hotel paper ones suck), and how quiet it was in the evening. The balcony is a great feature too — couldn’t make use of it due to weather but I’ll be back again, hopefully during warming months!
Se hospedó 1 noche en marzo de 2024
Respuesta de The Dorothy Motel guest services team, el 28 mar. 2024
Dear Kyle, thank you for the excellent rating and feedback. We are very happy to hear you enjoyed the Dorothy.

10/10 Excelente

Azhar, Edmonton

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice location.
Se hospedó 2 noches en marzo de 2024
Respuesta de The Dorothy Motel guest services team, el 28 mar. 2024
Thank you for your review. We are happy to hear you enjoyed The Dorothy and hope to welcome you back soon.

10/10 Excelente

charles

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were there several times. We like it there.
Se hospedó 3 noches en marzo de 2024
Respuesta de The Caribou Lodge & Spa guest experience team, el 22 mar. 2024
Dear Charles, thank you for your kind review. We will see you soon!

10/10 Excelente

Lucie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I love the small size of the motel and its location at the edge of the forest. And I love the art work by Jason Thompson.
Se hospedó 3 noches en marzo de 2024
Respuesta de The Dorothy Motel guest services team, el 22 mar. 2024
Thank you for your kind review and special mention of the beautiful art work at The Dorothy.

8/10 Bueno

Peter, Grimsby

Viaje en pareja
Le gustó: Limpieza y servicios
The heated floors in the washrooms are bussin
Se hospedó 4 noches en febrero de 2024
Respuesta de The Dorothy Motel guest services team, el 22 mar. 2024
Thank you for staying with us, we are happy to hear you enjoyed your stay. We hope to see you soon.

10/10 Excelente

Naman

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 2 noches en febrero de 2024
Respuesta de The Dorothy Motel guest services team, el 22 mar. 2024
Thank you for your review and we hope to welcome you back to The Dorothy soon.

10/10 Excelente

Lyn

Se hospedó 4 noches en marzo de 2024
Respuesta de The Dorothy Motel guest services team, el 15 abr. 2024
Thank you for your excellent rating and staying at The Dorothy.

10/10 Excelente

Kevin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was comfortable and check-in was easy. Good value for the money.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Dorothy Motel guest services team, el 22 mar. 2024
Thank you for staying with us and we hope you can visit us again soon.

10/10 Excelente

Peter

Le gustó: Limpieza, servicios, condiciones de la propiedad
The rooms are unique and very clean. My only complaint is there are no staff on site, so to check in I had to go to another hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de The Dorothy Motel guest services team, el 22 mar. 2024
Dear Peter, thank you for your kind review. We are happy to hear you enjoyed your stay. On a return visit, try our mobile check in app for your convenience.

10/10 Excelente

Geovanny, Toronto

Viaje de negocios, Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s was very clean, easy access, affordable.
Se hospedó 2 noches en febrero de 2024
Respuesta de The Dorothy Motel , el 14 mar. 2024
Thank you for your excellent review, we are happy to hear you enjoyed your stay.

6/10 Aceptable

Hang

Viaje familiar
Le gustó: Limpieza y servicio y personal
overall decent place for budget friendly stay at Banff, the heater/AC unit is very loud even at lowest fan setting (need ear plugs to sleep), understand it is not a "top of the line" unit, so be prepared room is either too hot or cold and very dry. Lots parking and pretty quiet area.
Se hospedó 3 noches en marzo de 2024
Respuesta de The Dorothy Motel , el 14 mar. 2024
Thank you for your detailed review, we will investigate the heating unit in your room immediately. We are happy to hear you found the parking adequate and area quiet.

10/10 Excelente

Guylaine

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was perfect!
Se hospedó 2 noches en marzo de 2024
Respuesta de The Dorothy Motel guest services team, el 12 mar. 2024
Thank you for the perfect review. We hope to welcome you back soon.

8/10 Bueno

Derek

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
We weren’t in the best suite, but I would ask to be in another one that face the courtyard, but overall this day was really easy and lovely
Se hospedó 1 noche en marzo de 2024
Respuesta de The Dorothy Motel guest services team, el 6 mar. 2024
Thank you for your review and staying with us. We look forward to a return visit.

6/10 Aceptable

Cynthia

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Incorrect information provided about check-in via app. We had to walk to the Caribou Lodge to check-in and our shuttle had dropped us at the Dorothy as directed in the welcome email from hotel. Keycard stopped working mid way through stay and very inconvenient to walk 15 minutes round trip in the snow to recover a new one at the Lodge. Better communication would be appreciated prior to stay and easier problem solving would be great.
Se hospedó 2 noches en febrero de 2024
Respuesta de The Dorothy Motel guest services team, el 6 mar. 2024
Dear Cynthia, thank you for your valued feedback. We apologize for the inconveniences you encounter during your stay. The Dorothy website is a great place for important information our guest can access to make your stay with us hassle free.

6/10 Aceptable

ravinder

Le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de The Dorothy Motel guest services team, el 6 mar. 2024
Thank you for your review and staying with us. We hope to welcome you back soon.

10/10 Excelente

Winnie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Newly renovated rooms, clean and ease of check in. Able to use pool and gym facilities of caribou lodge. Transit pass is convenient for getting into town without dealing with parking. Rocky Mountain Soap Co. washroom products are pleasant.
Se hospedó 1 noche en febrero de 2024
Respuesta de The Dorothy Motel guest services team, el 6 mar. 2024
Thank you for your excellent review. We are happy to hear you enjoyed your stay and hope you can visit again soon.

10/10 Excelente

Wayne and Pauline, Bridgton

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very amazing and comfortable to stay overnight.
Se hospedó 1 noche en febrero de 2024
Respuesta de The Dorothy Motel guest services team, el 6 mar. 2024
Thank you for staying with us!

6/10 Aceptable

Jessica

Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Good value for money. Cute room. Cleanliness wasn’t great, sheets had stains, and found hair in bedding and bathroom.
Se hospedó 2 noches en febrero de 2024
Respuesta de The Dorothy Motel guest services team, el 6 mar. 2024
Thank you for your valued feedback. We will action your concerns immediately.

8/10 Bueno

Thierry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great!
Se hospedó 2 noches en febrero de 2024
Respuesta de The Dorothy guest experience team, el 12 feb. 2024
Thank you for staying at The Dorothy, we hope to welcome you back soon.

10/10 Excelente

Jean-Pierre

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice, cozy and affordable
Se hospedó 2 noches en febrero de 2024
Respuesta de The Dorothy guest experience team, el 12 feb. 2024
Thank you for your kind review, we are happy to hear you enjoyed your stay.

10/10 Excelente

Justin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great price and great location.
Se hospedó 4 noches en febrero de 2024
Respuesta de The Dorothy Motel guest services team, el 9 feb. 2024
Thank you for your excellent review, we are happy to hear you enjoyed your time at The Dorothy Motel.

8/10 Bueno

Robert, Kenora

Le gustó: Limpieza y condiciones de la propiedad
Good accommodations in Banff for an affordable rate.
Se hospedó 2 noches en febrero de 2024
Respuesta de The Dorothy Motel guest services team, el 9 feb. 2024
Thank you for your review and feedback. We are happy you enjoyed your stay and hope to welcome you back soon.

10/10 Excelente

charles

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is exactly what we need. We are there often.
Se hospedó 3 noches en febrero de 2024
Respuesta de The Dorothy team , el 8 feb. 2024
Dear Charles, thank you for visiting us again and your kind review. See you soon!

10/10 Excelente

Sydney

Viaje familiar
The property was in a great location and wasn’t too far away from the main section of the Banff town. Parking on site was very convenient and the property was well maintained. The check in/out staff were helpful and friendly. Affordability of the room was the main reason why I chose the Dorthy Motel and I will be staying here again in the future if possible!
Se hospedó 2 noches en febrero de 2024
Respuesta de The Dorothy team , el 6 feb. 2024
Thank you for your detailed and positive review. We are very happy to read you enjoyed The Dorothy Motel and hope to welcome you back soon.

10/10 Excelente

Sara

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great renovated motel that allows pets. Was quiet and clean. Would recommend and stay again.
Se hospedó 2 noches en febrero de 2024
Respuesta de The Dorothy team , el 6 feb. 2024
Thank you for your excellent review Sara. We hope to see you back again soon.

8/10 Bueno

Mel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
If you are looking for a cheaper accommodation in Banff this is the place to be! Great & convenient location, clean & well appointed rooms & great customer service.. Kudos to Emily for patiently teaching her colleague about the issue I had withe my credit card.. Will definitely come back again..
Se hospedó 1 noche en febrero de 2024
Respuesta de The Dorothy team , el 6 feb. 2024
Thank you for your kind review Mel. We hope you can visit us again soon.

8/10 Bueno

Fritzie

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Bed is so comfortable and the room is clean
Se hospedó 1 noche en enero de 2024
Respuesta de The Dorothy Motel team, el 31 ene. 2024
Thank you for your kind review. We are happy to hear you enjoyed your stay and hope to welcome you back soon.

6/10 Aceptable

WING HO

Se hospedó 1 noche en enero de 2024
Respuesta de The Dorothy Motel guest services team, el 29 ene. 2024
Thank you for your review and choosing The Dorothy as your base for exploring Banff.

8/10 Bueno

Lukas, Okotoks

Viaje en grupo, Viaje en pareja, Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay in Banff with dog.
Se hospedó 1 noche en enero de 2024
Respuesta de The Dorothy Motel team, el 29 ene. 2024
Dear Lukas, thank you for your great review and choosing the Dorothy Motel. We hope you all can visit again soon.

10/10 Excelente

Olesya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Just excellent for this property, especially after renovation! Thank you!
Se hospedó 1 noche en enero de 2024
Respuesta de The Dorothy Motel guest services team, el 29 ene. 2024
Dear Olesya, thank you for your excellent review. We are happy to hear you enjoyed your stay at the newly renovate Dorothy Motel and we hope to welcome you back soon.

2/10 Terrible

Nastassja

When we got to the place, the card to get in the room didn’t work. There’s nobody doing the check in at the place, you have to do the check-in though another hotel. I got a message saying that I would be able to do my check-in with my phone. It doesn’t work so you have not other choice than going to the other hotel to do your check-in. It’s very cold outside so this things shouvw
Se hospedó 1 noche en enero de 2024
Respuesta de The Dorothy motel guest service team, el 23 ene. 2024
Thank you for your valuable feedback. We apologize for any inconvenience you experienced with our mobile key application. It is important to note for our future guests that pre-paid reservations will need to update credit card information with the hotel for the mobile key to be initiated.

10/10 Excelente

Alistair

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Check in exasperation
I invited a lot of time downloading the hotel app to get an automated check in it didn’t work for No front desk so very frustrating!
Se hospedó 1 noche en enero de 2024
Respuesta de The Dorothy Motel guest services team, el 17 ene. 2024
Thank you for your review and feedback. We can see you were successful using the mobile app, and apologize that it was a frustrating process. For future guest, pre-paid reservations will need a credit card on file for the app to work and you must enable Bluetooth on your device to receive a key. The Caribou Lodge is available 24 hours a day to assist with any issue during your stay.

10/10 Excelente

Kyle

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
It’s what’s on the inside that counts!!!
Very very very clean. My room right up to date with modern amenities and actually more amenities than your normal room would have. Lights under the frame of the bed to name one. Check in was a little inconvenient (had to go to different hotel for keys). The outside isn’t too bad for a motel. Don’t let it fool you…….. it’s probably the best and most clean motel I’ve ever stayed in hands down.
Se hospedó 1 noche en enero de 2024
Respuesta de The Dorothy Motel team, el 9 ene. 2024
Thank you for your valuable feedback and excellent review. We are happy your enjoyed The Dorothy!

10/10 Excelente

Darin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de The Dorothy Motel team, el 9 ene. 2024
Thank you for your kind review. We hope to see you soon at The Dorothy!