2/10 Terrible
Christine H.
6 jun. 2019
Lack of security and unhelpful hosts.
Someone entered the apartment with a key and stole the large, heavy safe containing all our passports, euros etc. They bought tools to remove the safe, ignored other items such as laptops, iPads and used the coded key to lock the door when they left. The hosts provided no assistance. They did not attend any police interviews, forensic review and did not visit the property during this time. One of their representatives hung up on us during initial telephone call when we indicated we had already called the police as opposed to waiting until the next morning as they advised. It was sometime later that we actually were able to communicate with them by telephone again. When we voiced our security concerns with remaining at the property to our hosts they indicated they would send a taxi to take us to another apartment but refused to provide location details. At this point we had lost trust in our hosts. To date they have provided no insight into their internal investigation into the poor procedure that allowed a correctly coded key to be available to the thief. We were forced to cut short our trip after only 3 days, temporary travel documents prohibited the other European destinations. We had travelled from Canada. We moved to a hotel. Our hosts indicated they would provide some refund this has yet to be received. Barcelona is a beautiful city unfortunately we spent the majority of our time in the police station and consulate. This security issue makes it impossible for us to recommend this accomidation or the hosts at this time.
Christine H.
Se hospedó 7 noches en mayo de 2019