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Opiniones de Hyatt Regency Bethesda

4 out of 5
Hyatt Regency Bethesda
1 Bethesda Metro Ctr, 7400 Wisconsin Ave, Bethesda, MD

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 655 de 1083 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 253 de 1083 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 86 de 1083 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 46 de 1083 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 43 de 1083 opiniones" "

9.2/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maria Alexandra Salinas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Limpio y seguro
Se hospedó 2 noches en abril de 2024

4/10 Malo

Carlos

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Nos quitaron el servicio de agua por 12 horas
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Service, el 4 feb. 2024
Carlos, es descorazonador conocer tu experiencia con la falta temporal del servicio de agua. Nuestro objetivo es garantizar que nuestros huéspedes disfruten de una estadía perfecta y lamentamos profundamente que este no haya sido su caso. Se están tomando medidas para evitar que incidentes como este se repitan. Creemos que verá una marcada mejora a su regreso. Gracias por su comprensión y paciencia.Amit VermaGeneral Manager

2/10 Terrible

Eulalia

Viaje en grupo
No le gustó: Servicio y personal
Me cobraron 4 noches cuando solamente me alojé una. El desayuno muy pobre a base de bollería, lo que se considera un desayuno dietéticamente no recomendable
Se hospedó 2 noches en septiembre de 2023
Respuesta de Customer Service, el 10 sept. 2023
Eulalia, lamentamos conocer tu experiencia respecto a la facturación. Tenga la seguridad de que siempre animamos a nuestros huéspedes a que revisen todos los cargos cuidadosamente y se comuniquen con nosotros directamente si tienen alguna discrepancia para que puedan resolverse rápidamente. También tomamos nota de sus comentarios sobre las opciones de desayuno. Tenga en cuenta que sus comentarios se utilizarán para mejorar nuestras ofertas matutinas. Gracias por hacernos conscientes.Amit VermaGeneral Manager

10/10 Excelente

Manuel

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
we will come back next time thanks
Se hospedó 2 noches en septiembre de 2023
Respuesta de Alex G, el 9 sept. 2023
Good Morning Mr. Manuel, thank you for your message. Happy to read you enjoyed your stay & we look forward welcoming you back soon. Kindest Regards

8/10 Bueno

Jorge Patricio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Bien ubicada, cerca de muchas facilidades cokk mi o restaurantes, bares, Metro, iglesi, etc
Se hospedó 2 noches en julio de 2023
Respuesta de Alex G, el 1 ago. 2023
Good Evening Mr. Jorge Patricio, thank you very much for your feedback, we look forward welcoming you back to our property soon. Kindest Regards

6/10 Aceptable

Rafael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en julio de 2023
Respuesta de Alex G, el 18 jul. 2023
Good Afternoon Rafael, thank you for your feedback, my apologies for the inconveniences you endured during your stay. If you could provide us further details on what transpired to better address your concerns that would be greatly appreciated. We hope to welcome you back and provide the service you were looking for. Kindest Regards

10/10 Excelente

Andrea Guzman

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy lindo el hotel
Se hospedó 2 noches en febrero de 2023

10/10 Excelente

MARYRGEN

Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Rosalinda Azucena

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2023

10/10 Excelente

Jesus

Se hospedó 1 noche en julio de 2022

10/10 Excelente

María Alejandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Excelente estadía, lo elegimos nuevamente como en el viaje anterior. Totalmente Recomendable!
Se hospedó 8 noches en diciembre de 2021
Respuesta de Marcelo, el 9 ene. 2022
Thank you so much for taking the time to fill out a survey, Maria, and we are so pleased that you enjoyed your stay with us. It would be our pleasure to accommodate you again in the future.

4/10 Malo

Cliente verificado

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gustó que tiene espacios disponibles y no me gustó que están muy reducidos.
Se hospedó 8 noches en junio de 2021
Respuesta de Customer Service, el 21 jun. 2021
Agradecemos sus comentarios. Estamos decepcionados de que su estadía con nosotros no haya sido ideal. Nos preocupamos por la comodidad de nuestros huéspedes, por lo que es lamentable que el tamaño de su habitación no cumpla con sus expectativas. Ofrecemos una selección de tamaños de habitaciones y nuestro equipo estará encantado de ayudarle a seleccionar la habitación que mejor se adapte a sus necesidades la próxima vez. Esperamos volver a recibirlo pronto para una experiencia más positiva. Amit Verma Hotel Manager

8/10 Bueno

Jonathan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
nice atrium
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Jose

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always a great place to stay !
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Paul

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very helpful staff!
Se hospedó 3 noches en abril de 2024
Respuesta de Sama Mohamed, el 14 abr. 2024
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

10/10 Excelente

B

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always gorgeous accommodations .. staff is friendly and prompt. Parking was easy via valet, and I had a blast!! Highly recommended
Se hospedó 1 noche en abril de 2024
Respuesta de Sama Mohamed, el 14 abr. 2024
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

10/10 Excelente

Priscilla

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everybody at this location was AMAZING! I believe his name was Zee, but my child had gotten lost and he was an angel in a time of need. I’ll definitely be staying here again when I visit.
Se hospedó 4 noches en marzo de 2024
Respuesta de Alex G, el 12 abr. 2024
Good Afternoon Mrs. Priscilla, thank you for your feedback. We look forward welcoming you back to our property soon. Kindest Regards

10/10 Excelente

Robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Terrific alternative to pricey downtown hotels, located literally on top of the red line Metro. Will definitely be back.
Se hospedó 1 noche en abril de 2024
Respuesta de Alex G, el 11 abr. 2024
Good Afternoon Mr. Robert, thank you for your feedback. We hope to welcome you back soon. Kindest Regards

10/10 Excelente

Steve Anthony, Ormond Beach

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to the Metro which was wonderful. Easy ride to the places of interest in D/C without the hassles of finding parking, and avoiding traffic etc. Lots of dining options near the Hotel and places that are walkable. Would definitely stay there again and highly recommend.
Se hospedó 4 noches en abril de 2024
Respuesta de Alex G, el 9 abr. 2024
Good Morning Mr. Anthony. Thank you for your feedback. We look forward welcoming you back soon to our property. Kindest Regards

8/10 Bueno

Janet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Alex G, el 7 abr. 2024
Good Afternoon Ms. Janet, thank you for your feedback. We hope to welcome you back & provide a 5/5 service. Kindest Regards

10/10 Excelente

Mahina

Se hospedó 2 noches en abril de 2024
Respuesta de Sama Mohamed, el 6 abr. 2024
Thank you for reaching out to the front desk. We are sorry to hear that you wouldn't be able to stay with us. Given the request timing, We will be issuing a cancelation charge on your reservations. Should your travels bring you back to Bethesda , we would appreciate the opportunity to host you

2/10 Terrible

Jessica

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
We got there at about 12:30(AM) and everywhere on the weekday closed before then so asked if they had vending somewhere an all they had was a couple Kraft mac n cheese an cup noodle everything covered in dust, the guy never gave us plastic ware an we didn’t have microwaves in our room so we went to ask about both an the guy just seemed annoyed in us asking for help and annoyed at us when we checked in an asked about vallet because we didn’t know where to park (it was too late which was fine ) but failed to tell us that the parking garage elevators didn’t work on atleast 2 different levels and the parking garage was a very tight space even for a sedan. The room was nice but wallpaper was peeling in the bathroom;When my boyfriend woke up an got in the shower he noticed a flashing light an at first didn’t think anything of it an then when it didn’t stop he got his glasses on to check an the fire alarm was going off (but with no sound ) so him thinking the hotel was ON FIRE he got dressed an woke me up an when he made his way downstairs to see what was going on an when he asked a different desk person than last night , they told him “ oh they were just testing the fire light in your room to make sure it worked” AT 7AM WITHOUT NOTIFYING US THAT IT WOULD JUST BE A TEST , so we asked if someone could turn it off after having to deal with it for half an hour at this point , they said they were sending someone ,another 30 minutes two guys came an taped over the lights WITH DUCT TAPE
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 3 abr. 2024
Jessica, we appreciate your detailed feedback and we're truly sorry for the issues you faced during your stay. We acknowledge your disappointment about in-room amenities and the response time to your concerns, which were in clear need of attention. Your feedback about the cleanliness of our vending area is also noted and concerning. We aim to provide seamless services to our guests, therefore, the lighting issue in your room and the lack of communication about the procedure is regrettable. Please rest assured that your feedback has been shared with our team so that necessary improvements can be made. We hope you will give us the opportunity to provide a better experience in the future.Amit VermaGeneral Manager

10/10 Excelente

nathaly

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place is very nice, clean, and the location is great too. Far enough to be away from the congestion of D.C. but close enough to get there in 15 minutes. I love the fact that the Metro is right under the hotel so you don't have to walk too far.
Se hospedó 3 noches en marzo de 2024
Respuesta de Alex G, el 4 abr. 2024
Good Morning Ms. Nathaly, thank you for your wonderful feedback. We hope to welcome you back soon. Kindest Regards

10/10 Excelente

Thalia, Lake Elsinore

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Alex G, el 4 abr. 2024
Good Morning Thalia, thank you for your wonderful feedback. We hope to welcome you back soon. Kindest Regards

6/10 Aceptable

Tamara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property does not have a pool. For families that's a huge negative
Se hospedó 3 noches en marzo de 2024
Respuesta de Sama Mohamed, el 3 abr. 2024
Thank you for taking the time to share your recent experience at our hotel. We genuinely appreciate your feedback, as it helps us identify areas for improvement.

10/10 Excelente

Ashley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
loved staying here so clean so nice will be back
Se hospedó 2 noches en marzo de 2024
Respuesta de Alex G, el 2 abr. 2024
Good Morning Miss Ashley, thank you for your feedback. Happy to read that you had a great stay. we hope to welcome you back soon. Kindest Regards

10/10 Excelente

Brenda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The guy at the front desk that night was rude and did not treat me with respect.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sama Mohamed, el 30 mar. 2024
Thank you for taking the time to share your recent experience at our hotel. We genuinely appreciate your feedback, as it helps us identify areas for improvement.We sincerely apologize for the inconvenience you encountered with your interaction with us. It's clear that our response time in providing a replacement fell short of your expectations, and we understand how frustrating this must have been. We will address this issue with our team to ensure a more efficient and timely resolution in the future.

10/10 Excelente

Marcus

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
In the thriving city of Bethesda… one of the better properties we have stayed in. I enjoyed the ambiance and the surroundings as well. Safe and quiet atmosphere with an awesome steakhouse inside as well as a Starbucks. We definitely will stay again and recommend!
Se hospedó 3 noches en marzo de 2024
Respuesta de Sama Mohamed, el 28 mar. 2024
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

10/10 Excelente

Carrie

Se hospedó 1 noche en marzo de 2024
Respuesta de Sama Mohamed, el 14 abr. 2024
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

8/10 Bueno

Varinia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Sama Mohamed, el 25 mar. 2024
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

2/10 Terrible

YUNFAN

Viaje familiar con niños
Le gustó: Servicios
i found a female sanitary product in the drawer, which is totally unacceptable
Se hospedó 1 noche en marzo de 2024
Respuesta de Alex G, el 24 mar. 2024
Good Afternoon Mrs. Yunfan, thank you for your feedback. We apologize for the inconveniences you endured on your arrival. We hope to welcome you back & provide the service you were looking for. Kindest Regards

10/10 Excelente

Anne

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Front desk were not the friendliest folks
Se hospedó 2 noches en marzo de 2024
Respuesta de Sama Mohamed, el 22 mar. 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

10/10 Excelente

Ricky

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great front desk staff
Se hospedó 2 noches en marzo de 2024
Respuesta de Sama Mohamed, el 22 mar. 2024
I'm delighted to hear that you enjoyed your stay! We always aim to provide a wonderful experience for our guests. If you have any feedback or suggestions, please feel free to share them with us. We look forward to hosting you again in the future!

8/10 Bueno

Michael

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Parking is an adventure but is out of elements. No room servicing for the three nights. First time I've not had at least a continental breakfast or coffee comped at a hotel. Bathroom door fit poorly. AC was uncomfortably located.
Se hospedó 3 noches en marzo de 2024
Respuesta de Saifur Rahman, el 20 mar. 2024
Dear Mr. Michael, we sincerely apologize for the inconveniences you experienced during your stay at the Hyatt Regency Bethesda. Your feedback regarding parking, room servicing, breakfast, and amenities is invaluable to us, and we regret falling short of your expectations.Rest assured, we take your comments seriously and will address these issues promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay.

4/10 Malo

Teshara

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Alex G, el 20 mar. 2024
Good Evening Mrs. Teshara, thank you for your feedback. My apologies for the inconveniences you endured. We hope to welcome you back & provide the service you were initially looking for. Kindest Regards

8/10 Bueno

Uwem

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great property. Was not happy about being left to check in at 4pm when I arrived from out of state about 10:30.
Se hospedó 3 noches en marzo de 2024
Respuesta de Alex G, el 20 mar. 2024
Good Afternoon Mr. Uwem, thank you for your feedback. My apologies for the inconveniences you endured during your stay. We hope to welcome you back soon and provide the experience you were looking for. Kindest Regards

8/10 Bueno

ARMOND

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Parking is very expensive
Se hospedó 1 noche en marzo de 2024
Respuesta de Alex G , el 24 mar. 2024
Good Afternoon Mr. Armond, thank you for your feedback. We apologize for the inconveniences you endured on your arrival. We hope to welcome you back & provide the service you were looking for. Kindest Regards

2/10 Terrible

Ronnae

Se hospedó 3 noches en marzo de 2024
Respuesta de Alex G, el 7 abr. 2024
Good Afternoon, thank you for your feedback. We apologize for the inconvenience and am so sorry your experience was less than stellar. We hope to welcome you back & provide the service you were looking for. Kindest Regards

10/10 Excelente

Cassidy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Alex G, el 17 mar. 2024
Good Evening Mrs. Cassidy, thank you for your high score. We hope to welcome you back and provide the same exceptional level of service. Kindest Regards

10/10 Excelente

Renee

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Have a great stay will stay again!
Se hospedó 2 noches en febrero de 2024
Respuesta de Alex G, el 15 mar. 2024
Good Afternoon Mrs. Renee, thank you for your feedback. Looking forward welcoming you back to our property soon. Kindest Regards

4/10 Malo

Harper

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Alex G, el 13 mar. 2024
Good Evening Mrs. Harper, thank you for feedback. Our apologies the experience you had with us fell short of your expectations. We hope to welcome you back & provide the service you were looking for.

10/10 Excelente

Robert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Metro to dc
Se hospedó 5 noches en marzo de 2024
Respuesta de Alex G, el 12 mar. 2024
Good Afternoon Mr. Robert, thank you very much for your feedback. We look forward welcoming you back soon. Kindest Regards

10/10 Excelente

Timika

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pros Very nice rooms. My only complaint was parking. $45 a day valet with in and out privileges, self park you have to pay $15 each time you exit and come back or I think it was $25 if you park and do not leave until you check out. I may be a couple dollars off but fir sure valet is $45
Se hospedó 2 noches en febrero de 2024
Respuesta de Sama Mohamed, el 12 mar. 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

2/10 Terrible

Fredy

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 30 mar. 2024
We appreciate your feedback, Fredy.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.Amit VermaGeneral Manager

6/10 Aceptable

Abdul

Se hospedó 1 noche en marzo de 2024
Respuesta de Sama Mohamed, el 30 mar. 2024
Thank you for taking the time to share your recent experience at our hotel. We genuinely appreciate your feedback, as it helps us identify areas for improvement.

10/10 Excelente

Chai Pung

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The employees were very friendly.
Se hospedó 10 noches en febrero de 2024
Respuesta de Sama Mohamed, el 7 mar. 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

10/10 Excelente

Konnie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is my favorite property so far in the Bethesda area
Se hospedó 2 noches en marzo de 2024
Respuesta de Sama Mohamed, el 4 mar. 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

10/10 Excelente

Reginal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Verry nice 😊
Se hospedó 2 noches en febrero de 2024
Respuesta de Sama Mohamed, el 4 mar. 2024
Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your input, as it helps us improve our services and ensure a better experience for all our guests.

10/10 Excelente

Ann

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Alex G, el 29 feb. 2024
Good Evening Mrs. Ann, thank you very much for your feedback. Looking forward welcoming you back soon. Kindest Regards

8/10 Bueno

Marquis

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The balcony was very nice.
Se hospedó 1 noche en febrero de 2024
Respuesta de Alex G, el 28 feb. 2024
Good Evening Mr. Marquis, thank you for your feedback. We hope to welcome you back & provide a more delightful experience to you. Kindest Regards