Terraza o patio

Opiniones de ITH Big Bear Lake Hostel and Retreat Center

2 out of 5
ITH Big Bear Lake Hostel and Retreat Center
657 Modoc Drive, Big Bear Lake, CA

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 58 de 97 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 18 de 97 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 11 de 97 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 97 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 4 de 97 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.8/10

Servicios

8.4/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Abel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Acojedor
Me senti en familia gracias.
Se hospedó 1 noche en octubre de 2020

10/10 Excelente

miguel, tijuana baja California México

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Es una cabaña muy binita.!
Al llegar nos recibió una persona tan amable pero tan amable.. que no encuentro palabras para describiirla. Sin pedírselo nos ofreció de comer algo que ellos estaban cocinasdo.. al siguiente día estaban libres unas horas y nos llevaron a conocer y a divertirnos en el lafo. Fue algo inolvidable
Se hospedó 1 noche en septiembre de 2018
Respuesta de ITH Big Bear Mountain Lodge Management, el 12 oct. 2018
Thanks so much for coming and going Kayaking with us. It was a pleasure having you here and we definitely hope to see you here again soon. Safe travels!

10/10 Excelente

Jonathan

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Staff and place are stellar. Nice cozy spot to rest the night. Will come here again if the opportunity arises. They also have a very friendly bear-dog to socialize with. Solid place. Thank you.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ski trip
Nice place, quite, great breakfast
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Poushik

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Exceptional stay and totally safe. This was my first hostel stay and enjoyed my time here.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Edgar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

emmanuel

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Abel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Joseph Wilson P

Le gustó: Limpieza, servicio y personal, servicios
1st time staying in a Hostel place. Like the experience of uniqueness of it. The style of the place is like a rustic cabin/lodge. Improvements could be a more parking spaces and an AC unit/system.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

antoon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hostel, clean. Close to down town, and hiking trails. Staff was very nice and helpful.
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Dionisio

No le gustó: Limpieza y condiciones de la propiedad
Good location, waited for a while for someone to check us in. No staff present when we arrive!
Se hospedó 1 noche en junio de 2023
Respuesta de ITH Team, el 6 jul. 2023
We apologize for the inconvenience caused by the delayed check-in and absence of staff upon your arrival. We regret that you were dissatisfied with the cleanliness, property conditions, and facilities. Your feedback is valuable to us, and we will address these issues promptly to ensure a better experience for our guests. Thank you for bringing these matters to our attention.

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A great place to spend the night and share some time with other adventurers! Comfortable dorms and plenty of amenities and places to hang out.
Se hospedó 1 noche en abril de 2023
Respuesta de Big Bear Mountain Lodge, el 24 may. 2023
Thank you Daniel! We appreciate the kind words and hope to see you again soon!

10/10 Excelente

ALLISON

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Austin

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2022

4/10 Malo

David

Se hospedó 1 noche en julio de 2022

10/10 Excelente

Sandra, West Columbia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
For young & old alike the hostel experience is one not to be missed. Great place to meet folks from all over, not to mention all PCT thruhikers taking a break from the trail.
Se hospedó 1 noche en abril de 2022

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2022

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Extremely helpful and friendly staff. Shower on the west side took 5 min to warm up but it is to be expected in an older place.
Se hospedó 3 noches en marzo de 2022

10/10 Excelente

David, Chicago

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stayed there with my 8 year old son, so he could experience the vibe of a hostel. We had a great time, met cool people, and loved the openness of the property. It was well maintained, very friendly staff, bed was comfortable, but we did have a private room. We will definitely be coming here again. It was the first weekend that the hostel was open, so there were maybe a dozen guests, so it may be different when full, but overall it was a great experience.
Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Neil

Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Shannon

Se hospedó 1 noche en enero de 2022

4/10 Malo

Raziel

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The last resort, no choice place to stay
First time to stay here and I would say it’s not comfortable. Everything is too small and old. Great thing I brought lysol wipes with me to clean. Shower is very small. Not ideal to take shower. I wonder why they did such small shower and nobody can use. Just a catch to have someone rent it. This is like a very last resort and no choice place to stay. The staff are really nice and friendly. I hope they will fix the rooms and the restrooms upstairs. And the place is very old so needs updating and cleaning.
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Eduardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place. Very friendly staff. Excellent value for your money.
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Michael

Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en mayo de 2021

2/10 Terrible

Candace

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible stay
A place for people who don’t care how and where they stay ! The place was horrible. It didn’t feel safe at all. It was dirty the smell of the home as you entered was guy wrenching. They say family friendly in description but not one thing about it was family friendly.
Se hospedó 1 noche en abril de 2021
Respuesta de Bevy , el 1 may. 2021
I am sorry you had this experience with us. Our hostel is built on the model of "spreading peace through the knowledge of culture" and we therefore cater to people looking to share an experience with others from different walks of life. At this time of year, this attracts many hikers from all over the world who backpack the entire west coast! They can be stinky. While this environment is not for everyone, we are always happy to host people from all around the world as we can learn something different from everyone. Thank you for sharing your experience with us.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were really nice and warm and helpful! Enjoy the stay there..
Se hospedó 1 noche en marzo de 2021
Respuesta de ITH Family , el 9 abr. 2021
Thank you so much for your review. We love what we do and the opportunity to share the Big Bear experience with our guests. We hope to see you again.

10/10 Excelente

Gabriel, Rialto CA

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My first time in a hostel and it was amazing! The place was so cozy and the staff were amazing hosts. They made me feel right at home. I highly recommended this place to anyone that wants to come up to hig bear to explore the city for a day. I will definitely be back. Shout out to Yogi for hanging out with me while I cooked up some stakes on the grill.
Se hospedó 1 noche en octubre de 2020

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en septiembre de 2020

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
The original facility itself is WOW..old with quite a history. The original part houses 2 bathrooms and 4 private rooms (oone of which has 2 bunk beds). The newer section (east side) is not so great. it contains at least 2 large bunk rooms but only ONE TOILET/SHOWER. so unless your timing is incredibly lucky, you get to walk through the game room and kitchen to the other side of the facility and hope one of the 2 bathrooms is available....NOT a good setup. can't imagine trying to exist on 3 bathrooms if all 9 bunk beds + the 3 private rooms were filled to capacity
Se hospedó 1 noche en noviembre de 2019

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en noviembre de 2019
Respuesta de Bobby, el 15 nov. 2019
Thank for visiting :)

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Say Hi to Yogi for us
Dont be Shy! this place was awesome and we would definately go back!
Se hospedó 1 noche en septiembre de 2019
Respuesta de Bobby, el 15 nov. 2019
Great to hear you had a wonderful time :)

8/10 Bueno

Aaron

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Big Bear cabin room
Decent place with nice people. It's more like a Hostle than a hotel. Typical for Big Bear, the room was small but the bed was comfy. Would stay there again. They were the cheapest and they had guitars on the wall you could play.
Se hospedó 1 noche en agosto de 2019
Respuesta de Yogi Bear, el 10 sept. 2019
Thanks for Staying with us! Keep your eyes peeled for some gnarly Winter Deals coming your way!

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en junio de 2019
Respuesta de Bobby, el 15 nov. 2019
Thank you for visiting. We will work hard to improve our guest experience. :)

2/10 Terrible

Kai

No le gustó: Servicio y personal
Disappointed
I have stayed at this lodge several times. On my most recent stay, I became sick and asked if I could cancel my remaining nights. I was told that it was fine and that I would receive a refund. I asked if they were sure because if not then I would just rather stay and not waste my money. I was told that I would definitely receive a refund back to my account the next week. It’s been over a month. They are now ignoring my emails and refuse to honor their part. I am highly upset. I have sent several emails and I was guaranteed a refund. This shows poor service and management on their part. My next step is filing a grievance with the BBB. I can’t believe a business would tell someone one thing, not follow through and then just completely ignore them. The average person doesn’t have money to waste. I have been a loyal customer and referred several people to them. I am extremely disappointed. I don’t understand how a business can lack so much integrity.
Se hospedó 3 noches en abril de 2019

10/10 Excelente

Naveen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2019
Respuesta de Bobby, el 15 nov. 2019
Thank You Visiting :)

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No major complaints
Staff was great - very welcoming and friendly. Reasonably clean. Didn't take advantage of the food, but it looked good. Bed was comfy. General maintenance needs help (stuff looks patched together)
Se hospedó 1 noche en mayo de 2019
Respuesta de Bobby, el 15 nov. 2019
Great to hear you had a nice stay. We will make the improvements your recommended. :)

6/10 Aceptable

Dani

Le gustó: Servicio y personal y servicios
bathroom dirty, but friendly staff and food included. a bit pricey for hostel
Se hospedó 2 noches en mayo de 2019
Respuesta de Bobby, el 15 nov. 2019
Thank you for visiting. We will work harder to improve our guest experience. :)

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Mir hat's leider nicht gefallen. An sich hat die Unterkunft Charme, aber mit dem Hund und so dass war nix
Se hospedó 1 noche en abril de 2019
Respuesta de ITH Big Bear Management Team, el 9 may. 2019
Hello! Thanks for your feedback. Did you not like Yogi?

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hiker friendly!
PCT hiker staying for one night to resupply etc. The place was amazing, can highly recommend for any other hiker as it has everything you need and excellent service.
Se hospedó 1 noche en abril de 2019
Respuesta de ITH Big Bear Management Team, el 25 abr. 2019
Thanks so much for the positive feedback. We are a proud sponsor of the PCT Association and always look forward to hosting PCT Hikers! Please spread the word to your fellow hiker friends

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2019
Respuesta de ITH Big Bear Management Team, el 27 feb. 2019
Thank you for your review! We look forward to your return :]

10/10 Excelente

Larry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay
Check in was easy and they even provide towels/shampoo etc. if you need a shower. They also provided a complimentary dinner and Breakfast. Great place to stay
Se hospedó 1 noche en febrero de 2019
Respuesta de ITH Big Bear Management Team, el 27 feb. 2019
Thanks for your review Larry! We look forward to your return :]

4/10 Malo

Gabriela

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Not what we expected
The place is really cool and it’s location is great, but the only thing that we didn’t liked at all was the service. We payed for an all-inclusive plan and the first night there was not enough food for everyone, as well as the breakfast the next morning. So at the end we payed for food that we didn’t eat.
Se hospedó 2 noches en febrero de 2019
Respuesta de ITH Big Bear Management Team, el 27 feb. 2019
Thanks for your review! Although 4 stars is a bit harsh for not providing enough food for our complimentary meal service, we still appreciate your feedback. We do not offer buffet sized portions but we are trying to find the perfect amount to feed our guests without contributing to the tons of food waste generated by this country. We also have some guests that hoard food in their rooms and luggage to take to go and this often times throws off our food portions for our guests. We are working on this issue and hope our food service exceeds your expectations in the future.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
When you travel to knew places you have never been alone it can cause one to be on there toes and cautious but from the moment I set foot into the ITH front desk I felt welcomed. I will never forget my first incredible night at big bear with the laughs and friends I made. Can't wait to make it back again.
Se hospedó 1 noche en diciembre de 2018
Respuesta de ITH Big Bear Management, el 3 feb. 2019
Thank you for such a kind review! The staff and I are so happy you had such a great stay. We hope to host you again in the future!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2018
Respuesta de Bobby, el 10 dic. 2018
Thanks for visiting! :)

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en octubre de 2018
Respuesta de Bobby, el 10 dic. 2018
Thanks for visiting! :)

10/10 Excelente

Ofer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A nice place and great staff, good value for money
A special place, a lodge with atmosphere and not one of the motels that all look similar. We had a tasty dinner and breakfast was also nice, and the staff and owner were very friendly and helpful. Great value for money.
Se hospedó 1 noche en octubre de 2018
Respuesta de ITH Big Bear Mountain Lodge Management (Eric), el 12 oct. 2018
Hi Ofer! Thank you so much for your feedback and kind words. We really like to get to know the travelers that come through, especially the interesting and experienced ones like yourself. It was a pleasure to hear your camping stories over dinner, almost tempted me to take my hammock and go on an adventure. Although I know you'll find yourself in all sorts of places around the world, you're very welcome to join us again at the lodge if you ever find yourself back here. Safe travels,

10/10 Excelente

Leticia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place, relaxing, great breakfast, Eric was super helpful , id definitely come back.
Se hospedó 1 noche en septiembre de 2018
Respuesta de ITH Big Bear Mountain Lodge Management (Eric), el 12 oct. 2018
Hi Leticia, Thanks for coming by and staying with us. I'm glad that you enjoyed our lodge and everything it has to offer. I look forward to seeing you here when you come back, we have some exciting improvements we're working on for the winter. In the meantime, take care and safe travels.

10/10 Excelente

Grzegorz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2018
Respuesta de ITH Big Bear Mountain Lodge Management, el 12 oct. 2018
Thanks for coming and leaving us feedback. We're glad you were satisfied and hope to see you here again. Take care,

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Suoer cool spot. Friendly and helpful also cool atmosphere
Se hospedó 1 noche en septiembre de 2018
Respuesta de ITH Big Bear Mountain Lodge Management, el 12 oct. 2018
Hey, thanks for your feedback. We're glad you enjoyed your stay and hope you come again sometime. Cheers!