Villa, 1 Bedroom with Kitchen, Living Room and Fireplace | Ropa de cama de alta calidad y caja de seguridad en la habitación
Ver disponibilidad

Opiniones de Hyatt Vacation Club at The Lodges at Timber Ridge, Branson

4 out of 5
Hyatt Vacation Club at The Lodges at Timber Ridge, Branson
147 Welk Resort Circle, Branson, MO

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 984 de 1455 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 304 de 1455 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 97 de 1455 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 40 de 1455 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 30 de 1455 opiniones" "

9.4/10

Limpieza

9.0/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ivelisse

Le gustó: Limpieza, servicios, condiciones de la propiedad
Hermoso
Se hospedó 1 noche en mayo de 2023
Respuesta de David, el 11 may. 2023
Thank you for your great review.

10/10 Excelente

Cliente verificado

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Excelente servicio, algo muy importante para nosotros fue que en el restaurant había opciónes GLUTEN FREE y nos la llevaron al área de la piscina, asi que no tuvimos que salir en esa oportunidad a buscar comida …. Las instalaciones limpias y agradables, la piscina muy bonita … los niños se divirtieron muchísimo! ….
Se hospedó 2 noches en julio de 2021
Respuesta de Rhiannon, el 4 ago. 2021
Thank you very much for your feedback! We're so happy to hear that you enjoyed your experience with us, and greatly appreciate you taking the time to share this with Welk Resorts. We hope to welcome you back again in the future for another relaxing visit in our beautiful location!

10/10 Excelente

martha E

Le gustó: Limpieza y comodidad de las habitaciones
😍
Se hospedó 2 noches en diciembre de 2020
Respuesta de Rhiannon, el 29 dic. 2020
Thank you very much for your feedback! We're so happy to hear that you enjoyed your experience with us! We hope to welcome you back again in the future for another relaxing visit in our beautiful location!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bueno
Fue realmente bueno me gusto y volveré Lo único que cambiaría sería el colchón es muy duro
Se hospedó 4 noches en julio de 2019
Respuesta de Kit E., el 25 sept. 2019
Thank you very much for your feedback! We're so happy to hear that you enjoyed your experience with us, and greatly appreciate you taking the time to share this with Welk Resorts. We will share your comment and concerns about our mattress in our rooms. We hope to welcome you back again in the future for another relaxing visit in our beautiful location!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Es un hotel entre la cuidad y el lago
Es un hotel muy cómodo con todo lo que necesitas muy bien diseñado en sus espacios

10/10 Excelente

Juanita

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
It room was fantastic.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Todd

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
I did not get the property I booked. The booking clearly had a fireplace in the room and when we opened the door we were very disappointed. Staff did nothing to remedy the situation and would not move us. Phones in unit did not work.
Se hospedó 1 noche en abril de 2024
Respuesta de Ryan, el 23 abr. 2024
Thank you for taking the time to leave a review. We are incredibly sorry to hear that the room you received did not match the description you booked, particularly regarding the fireplace. We understand your disappointment and frustration. We take guest satisfaction very seriously, and your feedback helps us identify areas for improvement. We would love the opportunity to regain your trust.

8/10 Bueno

Scott

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
Great spot close to everything but not too close. Property under renovation when we checked in so some amenities not available. Stayed in 1 bedroom suite. Would recommend.
Se hospedó 3 noches en marzo de 2024
Respuesta de Ryan, el 18 abr. 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

10/10 Excelente

Heather

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
The view out our windows was very nice. Loved the layout of the rooms and how spacious it was. The villa we stayed in was secluded and in a nice location. The only minus was the rather long walk to the pool house. Part of the walk had no sidewalk, so we had to walk in the road or across grass with a 4 year old. It was far enough away we chose not to go to it one day when it was rainy and the walk would be miserable.
Se hospedó 3 noches en abril de 2024
Respuesta de Ryan, el 18 abr. 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

10/10 Excelente

Elizabeth

Viaje familiar
The property exceeded my expectations! I will stay here again!
Se hospedó 1 noche en abril de 2024
Respuesta de Ryan, el 18 abr. 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

10/10 Excelente

Elizabeth

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
The unit we stayed in was absolute perfection. It was clean and well kept in the views were great! The building is quiet and the staff or fantastic! I would highly recommend staying here and it was the best place. I have stayed in Branson!!
Se hospedó 2 noches en abril de 2024
Respuesta de Ryan, el 18 abr. 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

6/10 Aceptable

Brian

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
The room was clean and spacious with a nice balcony. Kitchen had all necessary equipment for cooking. The pool was great with both indoor and outdoor options for pool and hot tub. The negative side of are stay… The employees here are only interested in selling you a timeshare it’s easier to just not interact with them. The keys to our room would randomly stop working (at very inconvenient times like coming back from the pool or after traveling for a day) when you call they say you can pick up new keys at the concierge. The whole thing felt intentional to force me to talk to them. Nice property but terrible guest relations. If you stay here be prepared to deal with pushy salespeople and just say no to “gifts”
Se hospedó 4 noches en abril de 2024
Respuesta de Ryan, el 18 abr. 2024
Thank you for leaving a review with us. We apologize for the negative experience you faced during your stay. We will work to improve in these areas.

8/10 Bueno

Chuck

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very quiet and parking was easy. We arrived early(3:30 pm) and they stated room was not ready and should be ready by 4 pm. We finally got a call about the room at 4:42 pm. I asked when I got to the reservation desk why so late to let us know. She just stated..."We got busy" Not a great way to start the stay. 2ndly, the toilet in our room had mold or mildew in the under side of the bowl. No, we did not let them know. The entertainment staff was kind and helpful during our visit.
Se hospedó 1 noche en abril de 2024
Respuesta de Ryan, el 18 abr. 2024
Thank you for leaving a review with us. We take your feedback seriously, and apologize for the experience you faced during check-in.

6/10 Aceptable

Mike

Se hospedó 2 noches en abril de 2024
Respuesta de Ryan, el 18 abr. 2024
Thank you for your review. We appreciate it, and hope you enjoyed your stay.

10/10 Excelente

Walter

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Above our expectations. Very enjoyable stay.
Se hospedó 6 noches en marzo de 2024
Respuesta de Ryan, el 8 abr. 2024
Thank you, Walter, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

Suzanne

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Loved our room with a nice kitchen, 2 fireplaces and a large soaking tub, and large multi shower head shower. We had a nice view of the fountain. It was cold when we were there, so didn't use the balcony much, but would of with warmer weather. It was so close to all the theatres and many dining options.
Se hospedó 4 noches en abril de 2024
Respuesta de Ryan, el 8 abr. 2024
Thank you, Suzanne, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

Lindsey

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Felt secluded! It was nice to "get away" from the business of Branson, while still being close to all the hot spots. Rooms are spacious. Very fun indoor pool! I usually am affected by the chlorine at indoor pools, even if I am not swimming. At this location, my eyes did not burn al all! Everything was well ventilated. I would definitely recommend staying here. There was some construction happening, but it didn't bother us or hinder our trip. We ended up extending our stay due to a snow storm. The hotel was very accommodating in getting us a different room. We had a lovely time.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ryan, el 8 abr. 2024
Thank you, Lindsey, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

Austin, KANSAS CITY

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The accommodations were great, clean, and very comfortable. Our daughter really enjoyed the indoor pool and slide. The staff went above and beyond during movie night to accommodate my wife (deaf) by ensuring close caption and subtitles worked during the show. The only drawback to this property is that there are no dining or vending machines on site, so make sure to bring enough supplies to cook in the room, grill outside, or be prepared to drive about 10 - 15 minutes to the nearest restaurants.
Se hospedó 2 noches en marzo de 2024
Respuesta de Ryan, el 8 abr. 2024
Thank you, Austin, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

Tim

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
We enjoyed the pool and activity center
Se hospedó 4 noches en marzo de 2024
Respuesta de Ryan, el 8 abr. 2024
Thank you, Tim, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

heather

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Ryan, el 8 abr. 2024
Thank you, Heather, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

Sarah

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great for adults and kids. My son loved the indoor pool area.
Se hospedó 3 noches en marzo de 2024
Respuesta de Ryan, el 8 abr. 2024
Thank you, Sarah, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

SIlvia, kansas city

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The room was great. We enjoyed the indoor pool also.
Se hospedó 2 noches en marzo de 2024
Respuesta de Ryan, el 26 mar. 2024
Thank you, Silvia, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

Thomas, Temple

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Beautiful, comfortable, many amenities. We could not have asked for more.
Se hospedó 4 noches en marzo de 2024
Respuesta de Ryan, el 26 mar. 2024
Thank you, Thomas, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Bueno

Michelle

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
Check-in was easy and our room was clean. I like the extra touches of dishwasher/laundry detergent and the tiny salt and pepper shakers. The only bad experience we had was with the grills by our building not working. We just walked to the next building to use theirs. Overall a great experience, the rooms were beautiful and spacious. We loved the gas fireplaces. We would definitely stay here again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Ryan, el 26 mar. 2024
Michelle, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

8/10 Bueno

Janet

Le gustó: Limpieza, servicios, condiciones de la propiedad
Our family group of 16 was age 4 to 66. The rooms were large, clean and well appointed. The kids enjoyed the pool and game room. Staff was helpful with any questions we had.
Se hospedó 4 noches en marzo de 2024
Respuesta de Ryan, el 26 mar. 2024
Janet, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excelente

Jeff

Le gustó: Limpieza, servicios, condiciones de la propiedad
Loved it. Wish i had more time to stay longer. Will definitely book again on my next vacation to Branson. Won't stay at any other place in Branson but this one
Se hospedó 1 noche en marzo de 2024
Respuesta de Ryan, el 25 mar. 2024
Thank you, Jeff, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

Kathy

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very friendly staff. Property was beautiful and well kept. The room was the cleanest we’ve ever stayed in. The pool was very large with two hot tubs and an outdoor pool.
Se hospedó 4 noches en marzo de 2024
Respuesta de Ryan, el 25 mar. 2024
Thank you, Kathy, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 Malo

Mike

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Ryan, el 8 abr. 2024
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

10/10 Excelente

Kiaya

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Relaxation was the name of the game! We came up for our honeymoon! The room was very nice…we slept the entire first day. It gives cabin vibes. Although going thru a transition, the staff were helpful on getting us to the right spot.
Se hospedó 3 noches en marzo de 2024
Respuesta de Ryan, el 13 mar. 2024
Thank you, Kiaya, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Aceptable

James, SAND SPRINGS

Viaje en pareja
visited in off season, property seems under renovation
Se hospedó 2 noches en febrero de 2024
Respuesta de Ryan, el 25 mar. 2024
Thanks for your review. We appreciate you letting us know about your visit during the off-season. We apologize if any renovations detracted from your stay. We strive to minimize disruption during improvements, but sometimes it's unavoidable.

6/10 Aceptable

Kenton

Viaje en pareja
Le gustó: Limpieza
Shower didnt work an had constant issues with our keys not working but other than that it was great
Se hospedó 2 noches en febrero de 2024
Respuesta de Ryan, el 25 mar. 2024
Kenton, thanks for the review! Glad you enjoyed most of your stay. We sincerely apologize about the shower not working and the key issues - that's definitely frustrating. We'll be sure to investigate both problems to prevent them from happening again.

10/10 Excelente

Mellisa, bull shoals

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great experience
Se hospedó 1 noche en febrero de 2024
Respuesta de Ryan, el 13 mar. 2024
Thank you, Mellisa, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Aceptable

Michelle, Kansas City

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
The room itself was spacious and comfortable. However, that was not enough to make up for the rude and disinterested staff at check-in, the lack of a functioning pool (despite being told it would be open up until and after check-in), and the lack of compensation for the pool not being available. My biggest issue with the property, however, came after check-out. I accidentally left a small Bluetooth speaker in our room. Despite telling them this the same day I checked out, they were incredibly disinterested in helping me get my belongings returned to me. They begrudgingly claimed to have someone go check the room and then simply pushed me off onto an online form. Once filled out, they didn't call back to check and see if the situation was remedied. They *did* call to try and sell me their timeshare. It was undeniable where their priorities were. I would not recommend this property for anyone to stay at. Rooms and resorts are a dime a dozen in Branson. Do yourself a favor and stay somewhere where the employees value you, your satisfaction, and your comfort level should you actually need their assistance with something rather than just you as a possible new fish on the hook for their timeshare.
Se hospedó 4 noches en enero de 2024
Respuesta de Ryan, el 25 mar. 2024
Thank you for your feedback. We sincerely apologize for the issues you encountered - the rude staff, closed pool (despite assurances), and lack of help retrieving your speaker. We understand your frustration, and this doesn't reflect the standards we strive for. We'll be addressing these concerns with the staff and housekeeping to ensure better guest service and communication in the future.We regret your experience and hope you'll consider giving us another chance.

10/10 Excelente

Dawn

Le gustó: Limpieza y condiciones de la propiedad
Stayed in the villa and it was very nice.
Se hospedó 1 noche en febrero de 2024
Respuesta de Ryan, el 12 feb. 2024
Thank you, Dawn, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

Laura

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Ryan, el 7 feb. 2024
Thank you, Laura, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

JoAnn, Springfield

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
All good. Clean,, quiet, everything worked. Good amenities.
Se hospedó 2 noches en enero de 2024
Respuesta de Ryan, el 7 feb. 2024
Thank you, JoAnn, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

Joyce, La Porte

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
My husband and I stayed here for our Anniversary. Our condo was spacious and cozy with two fireplaces, nice walk-in shower, and a comfy bed. We loved the floor to ceiling windows and large patio. The indoor heated pool and waterslide were great as well-especially in January. We will definitely stay here again.
Se hospedó 5 noches en enero de 2024
Respuesta de Ryan, el 2 feb. 2024
Thank you, Joyce, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

Rachel

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Ryan, el 2 feb. 2024
Thank you, Rachel, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

Amanda

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
My husband and I came here for our honeymoon and the staff were very polite and offered to make us reservations for dinner. Clean rooms and quiet. Will return again!
Se hospedó 1 noche en enero de 2024
Respuesta de Ryan, el 2 feb. 2024
Thank you, Amanda, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

Elissa

Se hospedó 2 noches en enero de 2024
Respuesta de Ryan, el 2 feb. 2024
Elissa, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 Excelente

Jeffery G.

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Ryan, el 24 ene. 2024
Thank you, Jeffery, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

Natisha

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Ryan, el 24 ene. 2024
Thank you, Natisha, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

Alex

Se hospedó 2 noches en enero de 2024
Respuesta de Ryan, el 24 ene. 2024
Thank you, Alex, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 Malo

Dave

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Ryan, el 24 ene. 2024
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

8/10 Bueno

Norma

Se hospedó 1 noche en enero de 2024
Respuesta de Ryan, el 7 feb. 2024
Norma, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

6/10 Aceptable

Chelsea

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Pool closed
The water park was down which was the main reason for choosing this hotel. The reception did say they had an activity center that was offering some things in lieu of the pool but those were offered normally. I asked for a room upgrade since we were there off season and the hotel was far from being fully booked and was turned down. No show tickets or discounts offered. That was a little disappointing. Not sure that I would go back.
Se hospedó 2 noches en enero de 2024
Respuesta de Ryan, el 24 ene. 2024
Hey Chelsea, we are devastated to hear the waterpark closure impacted your stay! It was definitely a highlight you missed out on. While the activity center offered options, we understand they wouldn't replace the waterpark fun. Regarding the upgrade request, off-season availability can influence decisions, but we're exploring more flexible off-season promotions like show tickets or discounts to enhance your next stay. We truly value your feedback and hope you'll give us another chance to wow you!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Fresh and New
We stayed in Jan so there were not many folks around. Newly remodeled so everything is updated. You could see some shoddy work on the remodel that will be a problem for them someday. Overall a pretty nice stay.
Se hospedó 4 noches en enero de 2024
Respuesta de Ryan, el 24 ene. 2024
We appreciate your honest feedback about some areas where the remodel work could have been more meticulous. We take such comments seriously and are committed to maintaining the quality of our renovations. We'll ensure these areas are addressed to prevent future issues.

10/10 Excelente

Courtney

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Ryan, el 24 ene. 2024
Courtney, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 Excelente

Joshua

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Ryan, el 2 feb. 2024
Thank you, Joshua, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excelente

Roseberry

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Ryan, el 24 ene. 2024
Thank you, Roseberry, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!