We've stayed at many Quality Inn's in the past, and usually find them to be very good values for a family of 4. But this one in Brighton fell short. The evening desk clerk must have had a tough day - no smile, no welcome, just a scowl throughout checkin. The microwave and fridge in the room didn't work, and while the same gentleman did come up to investigate the next morning, again, no smile or apology or promise to make it right. Stairs to the ground floor weren't very clean, and weren't cleaned at all in two days we stayed. The back door to the parking lot wasn't locked the first night, and the traffic noise was more than expected. Small things, to be sure. But after two days here, we stayed in Loveland at another Quality Inn (on Eisenhower) and it was great - clean, welcoming, with great breakfast area and staff, for the same price. As usual, it is the people who make the difference.