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Opiniones de New Steine

4 out of 5
New Steine
10-11 New Steine, Brighton, England

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 158 de 457 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 188 de 457 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 67 de 457 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 28 de 457 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 457 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

7.8/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Arantxa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de Eva , el 19 feb. 2024
Dear Arantxa, thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards :)

8/10 Bueno

Antonio, Mijas Costa provincia de Málaga

Viaje en pareja
Le gustó: Servicios
No le gustó: Condiciones de la propiedad
Servicio de mantenimiento muy malo. Se me rompió la taza del Butter dimos notificación recepción y no se reparó el mobiliario es un poco viejo las camas son de 80 × 1 90
Se hospedó 4 noches en enero de 2020
Respuesta de Camille, el 4 feb. 2020
Good afternoon Antonio, Thank you for your review and I am sorry if you did not feel it was up to standard. We usually get compliments about our staff and the level of service, so I apologise if this was not the case. I am sorry if it affected your stay. We hope to welcome you again. Kind regards

10/10 Excelente

Marta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel en Brighton
Buen hotel para pasar la noche. Camas cómodas y ducha de fácil uso.

6/10 Aceptable

Graci, Ciudad Real

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Excelente
Me he alegrado mucho de encontrarme personal que hablaba español, con lo cual me ha servido para desenvolverme en cualquier problema que haya tenido. Me han informado de los sitios que he podido visitar, y de los medios de transporte que debía coger. Con respecto a la habitación, las camas eran cómodas, pero el aseo me ha parecido demasiado pequeño y antiguo; necesita una renovación de todo, empezando por el inodoro que se estropeó el primer día de llegada (aunque lo repararon muy pronto). Por lo demás, no tengo ninguna queja.

8/10 Bueno

Dean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was an ideal location
Se hospedó 5 noches en abril de 2024
Respuesta de Reservations Office , el 15 abr. 2024
thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards :)

10/10 Excelente

Jison

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the property. I used economy single bed and it was alright
Se hospedó 2 noches en febrero de 2024
Respuesta de Eva , el 4 mar. 2024
Dear Jison,Thank you so much for your lovely review.We are so glad to know that you had a wonderful stay.Looking forward to welcoming you soon!

6/10 Aceptable

Mark

Viaje en pareja
Le gustó: Limpieza y servicio y personal
When we arrived the male staff was very rude and condescending. He shouted at me repeating wait, wait, wait through a locked door telling me I was at the wrong door. No signage to explain this. He then ignored me and walked off until I rang the bell. He then shouted at me to wait again until he reluctantly let me in. I was then told that I couldn't park outside in the street at the discounted voucher price and had to pay full parking charge unless I parked in a permit bay in a different street. I'd just spent half hour looking for a parking space. I explained I had emailed the hotel twice regarding parking etc but never received a reply. It was my wifes birthday and was hoping they could do something special for her in the room. The room was okay but cold and needed some tlc. Burns on the carpet, cracked wall paper and the shower tray was blocked and overflowed. No towels in the room when we arrived although this was rectified. One small bottle of water between us for a 3 night stay. We also watched a crackhead from our window lighting up early morning taking his drugs and causing a disturbance. The rest of the staff were nice and the breakfast was okay. No fresh orange juice just orange cordial. Apple juice was watered down too. It wasn't an unpleasant stay but we expected a lot more for the money we paid. Not much information on the website either.
Se hospedó 3 noches en febrero de 2024
Respuesta de Herve, el 26 feb. 2024
Good afternoon,Thank you very much for your stay.I am truly sorry if I came across as rude or shouting on check in. Please accept my sincere apologies as it was me who greeted you. The parking vouchers we sell are for the permit holders bay around the hotel and unfortunately the spaces outside are pay on display. I did try to offer the best & cheapest options for you to park and again it seems that I failed I am sorry.I am pleased to see that my colleagues did look after you and that your stay wasn't unpleasant.Over all I am sorry we did not meet your expectation.We will try to do better as we always do.Regards Herve

10/10 Excelente

Marvin, Santa Monica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a good stay for the weekend. Friendly and helpful staff. Room was a decent size and as described. Would stay here again.
Se hospedó 2 noches en febrero de 2024
Respuesta de Herve, el 26 feb. 2024
Good afternoon,Thank you very much for your stay.I am delighted to read that you had a pleasant stay.We look forward to greeting you again soon.Best regards Herve

10/10 Excelente

joseph

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Eva , el 5 feb. 2024
Dear Joseph,Thank you for the amazing review.We hope to welcome you back soon Kindest regards

10/10 Excelente

Andreia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mum and Daughter
I wish I can stay more but was only 1night with my daughter…definitely we had a good time in Brighton 😊
Se hospedó 1 noche en diciembre de 2023
Respuesta de Eva , el 28 dic. 2023
Dear Andreia,Thank you so much for your lovely review.It was a pleasure having you both here :)Looking forward to welcoming you again anytime soon!

10/10 Excelente

Jim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Always a fab stay here
It's always a pleasure to stay with New Steine, even as a solo single room traveller. My latest trip was to the "infamous" room 206. The room IS small, but hardly surprising considering the excellent price. Whoever came up with the idea of the in-room shower unit (I think this is new since my last stay in that particular room) hats off! Advertised as shared bathroom, should read shared toilet.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Eva , el 6 dic. 2023
Dear Jim,It is always a pleasure to have you back :)Thank you for your lovely words!Looking forward to seeing you very soon

4/10 Malo

Angelika

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
The heating was not working we hot 2 small electric heaters for the big room it was just barable. The shower was electric and super slow impossible to wash my long hair, the sinks hot water was just dripping impossible to wash ha ds when opening cold water the sink was fliiding as couldn't drain well. The floor in shower was tilted and showerdoor was leaking so ut went all to the bedroom we had 2 towels on the floor to preven this from happening. And the toilet was next to bew with folding doors giving absolutely zero privacy for anyone to use the toilet.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Eva, el 6 dic. 2023
Dear Angelika,Thank you for your review and your constructive comments.We trust you reported it and our team dealt with it straight away, so we could have assisted accordingly.Nevertheless, I am sorry if it affected your stay. It is with comments such as yours that we can constantly improve our services. Best regards

10/10 Excelente

Carl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cabby team.
Great time very useful for the pubs. Fabulous room really enjoyed it.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Eva , el 16 nov. 2023
Dear Carl,It is lovely to know that you had a wonderful stay with us and I am glad overall that you enjoyed Looking forward to seeing you any time soon! Kindest regards

10/10 Excelente

Sophie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfectly convenient and comfortable, great beds and bathroom. Very cosy!
Se hospedó 1 noche en octubre de 2023
Respuesta de Eva , el 17 oct. 2023
Dear Sophie, thank you for your review and for staying with us! It is so nice to know that you have a lovely stay! We hope to welcome you back again soon. Best regards :)

8/10 Bueno

Judith

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Hotel was conveniently situated for the pier, shops, restaurants etc. Staff were friendly The room was well appointed but the wooden blinds were damaged, one curtain dropped down from the rail as hooks missing. Bathroom bin lid fell off so we fixed it and we fixed the bathroom light. Breakfast was a little disappointing. Fruit on one day only, cooked breakfast served lukewarm on cold plates. Good quality ingredients but could have been served hotter on warm plates. Plenty of refills of hot drinks and toast.
Se hospedó 3 noches en octubre de 2023
Respuesta de Reservations Office , el 12 oct. 2023
Dear Judith,Thank you for your review. I am delighted you enjoyed your stay with us and glad to hear the team made a good impression.We take your constructive comments which have been passed onto our team to look into. I am sorry if it affected your stay. It is with comments such as yours that we can constantly improve our services. Best regards

10/10 Excelente

k

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super friendly and convenient
Se hospedó 1 noche en octubre de 2023
Respuesta de Eva , el 10 oct. 2023
Dear K,Thank you so much for your lovely review! :)

8/10 Bueno

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable and very clean, friendly and helpful hosts especially Oscar. Great location but not great parking.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Eva , el 4 oct. 2023
Dear Kevin:Thank you for taking the time to leave a review, glad to hear you had a wonderful stay! Glad to hear Oscar made a good impression too! We look forward to welcoming you again soon. Kind regards

2/10 Terrible

Lene

Se hospedó 1 noche en septiembre de 2023
Respuesta de Herve, el 19 sept. 2023
Good afternoon,Thank you very much for your stay.I am truly sorry we did not meet your expectations.Please accept my apologies, we will try to do better next time.Best regards Herve

10/10 Excelente

Kieron

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean room and friendly staff Location is pretty good too
Se hospedó 1 noche en septiembre de 2023
Respuesta de Herve, el 15 sept. 2023
Good afternoon,Thank you very much for your stay and lovely commentsWe look forward to greeting you again in the near future.Best regards Herve

8/10 Bueno

Pauline

Le gustó: Limpieza y servicio y personal
Lovely staff
Lovely staff Close to beach Shame that there wasn’t really a bistro menu, but Oscar who was great supplied a good croque monsieur. Breakfasts extremely good and again lovely staff. Would stay again
Se hospedó 2 noches en septiembre de 2023
Respuesta de Eva , el 12 sept. 2023
Dear Pauline,Thank you for your lovely review.We are glad to know that the team made a good impression and you found the breakfast suitable for your stay. We hope to welcome you back soon Kindest regards

10/10 Excelente

Jack

Se hospedó 2 noches en agosto de 2023
Respuesta de Eva, el 23 sept. 2023
Dear Jack, thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards :)

10/10 Excelente

Hitash

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Eva , el 30 ago. 2023
Dear Hitash,Thank you so much for your review!Looking forward to seeing you any time soon!

8/10 Bueno

Robert

Se hospedó 1 noche en agosto de 2023
Respuesta de Eva , el 23 ago. 2023
Dear Robert, thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards :)

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Reasonably good value for Brighton. Very small single room with bathroom across the corridor, perfect as a crash pad. Downside room hot and bed not the best but better than a lot of other places overall and very clean
Se hospedó 2 noches en agosto de 2023
Respuesta de Herve, el 15 ago. 2023
Good afternoon,Thank you very much for staying with us.I am delighted to read that enjoyed the room and value for money.We change our beds regularly and have just ordered new beds for all our single rooms, they should be with us in a week or so .Best regards

10/10 Excelente

Denis

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Excellent all round,couldn't fault it.
Se hospedó 3 noches en agosto de 2023
Respuesta de Reservation, el 14 ago. 2023
Thank you very much for your lovely comment!Hope to welcome you againRegards

8/10 Bueno

sherri

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff were great! Amazing location close to everything!
Se hospedó 2 noches en agosto de 2023
Respuesta de Herve, el 11 ago. 2023
Good afternoon,Thank you very much for your stay.I am delighted that you liked our friendly service location and more.We look forward to greeting you again soon.Best regards Herve

10/10 Excelente

Viktor

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Für ein Nacht ist das Hotel ok.
Wir hatten das Hotel als zwischenstop gewählt. Leider das Badezimmer ist VIEL ZU KLEIN, man hat kaum Platz drin. Sonst ist das Hotel gut gelegen.
Se hospedó 1 noche en junio de 2023
Respuesta de Reservation, el 8 ago. 2023
Dear Viktor, thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards :)

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Eva , el 27 jul. 2023
Dear guest,Thank you for taking the time to leave a review, glad to hear you had a wonderful stay!

8/10 Bueno

Sarah

Se hospedó 1 noche en julio de 2023
Respuesta de Reservation, el 24 jul. 2023
Dear Sarah:It is lovely to know that you had a wonderful stay with us and I am glad overall that you enjoyed Looking forward to seeing you any time soon! Kindest regards

10/10 Excelente

Christopher G

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Eva , el 19 jul. 2023
Dear Christopher,Thank you so much for your review!We hope to welcome you back again soon.Kindest regards

10/10 Excelente

Natalie

Se hospedó 2 noches en julio de 2023
Respuesta de Eva , el 18 jul. 2023
Dear Natalie,Thank you for your great review!We hope to welcome you back soon Kindest regards

4/10 Malo

Rob

Viaje en grupo
No le gustó: Limpieza y condiciones de la propiedad
Disappointed
In general, the room was nice, but I wouldn’t say it was worth £180 for one night. The bathroom was poorly designed whenever you had a shower it leaked and got underneath the laminate flooring you had to squeeze past the toilet which had the towel rail opposite to get to the sink. There was exposed pipe work and wiring in the bathroom and generally the fact that it was in the basement made it feel like an after thought! Although yes, it was five minute walk to the seafront it was quite expensive for a room only basis. Honestly, I have stayed in better hostels than this hotel!
Se hospedó 1 noche en julio de 2023
Respuesta de Eva , el 19 jul. 2023
Dear Rob,Thank you for your review and your constructive comments.We trust you reported it and our team dealt with it straight away, so we could have assisted accordingly.Nevertheless, I am sorry if it affected your stay. It is with comments such as yours that we can constantly improve our services. We hope to welcome you back again soon.Kindest regards

8/10 Bueno

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Eva , el 15 jul. 2023
Dear Peter,Thank you for your review :)We hope to welcome you again. Kindest regards

8/10 Bueno

Mr Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly & helpful staff, perfectly clean & well situated for the beach & nearby cafes, restaurants & bars. No complaints at all.
Se hospedó 3 noches en junio de 2023
Respuesta de Eva, el 4 jul. 2023
Dear Martin:Thank you so much for your review.We are glad to know we are doing something right. Looking forward to seeing you any time soon!

10/10 Excelente

Tony

Se hospedó 1 noche en junio de 2023
Respuesta de Eva, el 28 jun. 2023
Dear Tony, thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards :)

6/10 Aceptable

Elmer

The staff are helpful.
Se hospedó 3 noches en junio de 2023
Respuesta de Eva, el 14 jun. 2023
Dear Elmer,Thank you so much for your lovely review.We are so glad to know that you found our staff helpful.Looking forward to welcoming you soon!

6/10 Aceptable

W M

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Good stay but basement room needs some updating
Three of us stayed in a triple room over a bank holiday weekend. New Steine has a great location, staff and breakfast. While the property was clean, we had a room in the basement that was damp and had likely experienced some water damage. It was in need of new flooring and paint, at a minimum. While it was nice that they had a triple room, we'd likely request a room on the main (if they have any) or on an upper floor in the future.
Se hospedó 3 noches en mayo de 2023
Respuesta de Eva, el 2 jun. 2023
Dear guest,Thank you for your review and your constructive comments which have been passed onto our team to look into. It is with comments such as yours that we can constantly improve our services.We hope to welcome you back again soon.Kindest regards

8/10 Bueno

Danielle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2023
Respuesta de Eva, el 30 may. 2023
Dear Danielle,Thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards :)

8/10 Bueno

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
weekend away
Hotel was clean. Room was comfortable. Staff were very courteous. Excellent location for the old steine and the lanes.
Se hospedó 2 noches en mayo de 2023
Respuesta de Eva, el 23 may. 2023
Dear Paul,Thank you so much for your lovely review.We are so glad to know that you had a wonderful stay.Looking forward to welcoming you soon!

8/10 Bueno

Jenel

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Lovely stay, the room needs some attention. Broken window blinds in the room, couldn’t close the middle window blind therefore couldn’t get changed in the room as people could see inside from the outside. Otherwise a decent distance from the pier and attractions
Se hospedó 2 noches en mayo de 2023
Respuesta de Reservation, el 8 may. 2023
Dear Jenel, Thank you for taking the time to leave feedback. Glad to hear the team made a good impression as well as our cleanliness and services.I'm sorry to hear about the blind I will have a word with the team and look into fixing these things as soon as possible. We hope to welcome you again. Kind regards

10/10 Excelente

Lynda

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect location very friendly & helpful would certainly stay again
Se hospedó 1 noche en abril de 2023
Respuesta de Eva , el 20 abr. 2023
Dear Lynda,It is lovely to know that you had a wonderful stay with us and I am glad overall that you enjoyed Looking forward to seeing you any time soon! Kindest regards

10/10 Excelente

Julia

Le gustó: Limpieza y servicio y personal
Stuff
Se hospedó 3 noches en abril de 2023
Respuesta de Eva , el 15 abr. 2023
Thank you Julia!Looking forward to welcoming you soon :)

6/10 Aceptable

stephen

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en marzo de 2023
Respuesta de Reservation, el 27 abr. 2023
Dear Stephen,Thank you for your review and for staying with us! We hope to welcome you back again soon. Best regards

10/10 Excelente

Luisa

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Herve, Oscar and the team were so accommodating and welcoming for our visit to Brighton for my mums birthday. They helped with our suitcases up to the top floor (and there were a lot of stairs!), and into the taxi and nothing was too much trouble, and also helped me with an order of Prosecco for my mum and kindly gave her a card and put swan towels in the room. The hotel itself was in a very convenient area and close by to everything in Brighton. The room was clean, quaint and just what we needed. Has to be one of the friendliest hotels I’ve stayed at in Brighton and I’ve been here a lot! Thank you for making our stay 😊
Se hospedó 2 noches en marzo de 2023
Respuesta de Eva , el 5 abr. 2023
Dear Luisa,Thank you so much for your lovely review.We are so glad to know that you had a wonderful stay and it is great to read and know that we are doing something right!We hope to welcome you back soon Kindest regards

6/10 Aceptable

Sven-Åke

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2023
Respuesta de Reservations Office , el 29 mar. 2023
Thank you for your review :) We hope to welcome you again. Kindest regards

10/10 Excelente

Neil

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel and great friendly staff. Quiet hotel not far from everything.
Se hospedó 1 noche en marzo de 2023
Respuesta de Camille – GM, el 14 mar. 2023
Dear Neil, Thank you for taking the time to leave a review, glad to hear you had a wonderful stay!Glad to hear the team made a good impression.We look forward to welcoming you again soon. Kind regards

10/10 Excelente

Besim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2023
Respuesta de Eva , el 11 mar. 2023
Dear Besim:Thank you for your review :) We hope you will come back soon!

10/10 Excelente

Rachel

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel for the price in a great location that's a walkable distance from almost everything in Brighton. The staff are all lovely and very helpful, will definitely stay again!
Se hospedó 2 noches en marzo de 2023
Respuesta de Eva, el 11 mar. 2023
Dear Rachel:Thank you so much for your lovely review :) We are so glad to know that you had a wonderful stay.Looking forward to welcoming you soon!

10/10 Excelente

Steve

Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Clean place, staff were excellent and courteous excellent rates on rooms and pet friendly, the hood had a couple of savoury characters but other then that a great place to stay, we will hopefully stay there again when next we are in Brighton.
Se hospedó 3 noches en marzo de 2023
Respuesta de Eva , el 11 mar. 2023
Dear Steve:It is lovely to know that you had a wonderful stay with us and I am glad overall that you enjoyed :) Looking forward to seeing you any time soon! Kindest regards

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mine was a last minute overnight stay. It was a very nice triple room. I did not have the breakfast ad it was rayher expemsive. There are plenty of cafes just round the corner. There is no lift in this hotel.
Se hospedó 1 noche en marzo de 2023
Respuesta de Reservation, el 7 mar. 2023
Thank you very much of your stay and lovely comments. We are delighted to read that you enjoyed our cleanliness, service and comfort. We look forward to greeting you again soon. Best regards