We usually stay in this hotel. We have stayed in this hotel more than 50 times the last 6 yrs, for different reasons . The change of staff is a big reason we are looking for another hotel. We were waiting in line to check in, two staff were busy with some people and there was a third person doing the check in. It was a woman. We were the next in line . She told us to wait . A man appeared and cut us off. She immediately started to check him in and ignore our presence. When we were checking in, she made a rude comment to a question I asked to the other person that was doing our check in.
I usually don’t give bad reviews, I love the location of the hotel, but I just don’t like being attended to by unprofessional staff. Rather change.