The hotel concierge was most helpful all the time. They did charge one breakfast by error, and took it off without problems. The problem is the hotel itself. It is not close to the Metro (underground), being a good 20+ min. walk away. You can get the Tram (very close to the hotel) to get there, but it is not really so convenient. The hotel surroundings are not worth visiting or walking through. The worst is the toilet. I had an individual room. There is at least one like that per floor. The room was ok, simple but with most things. But the toilet is only suitable for very, very, very short people. If not, you will not sit straight in the WC, and will have problems in the shower (which has no window, so all water goes out). Not proper.