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Opiniones de M Hotel Buffalo

3.5 out of 5
M Hotel Buffalo
2040 Walden Ave, Buffalo, NY

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 190 de 601 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 126 de 601 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 113 de 601 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 84 de 601 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 88 de 601 opiniones" "

6.8/10

Limpieza

7.6/10

Servicio y personal

6.8/10

Servicios

6.6/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Brayan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ok
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Gustavo

Se hospedó 1 noche en enero de 2024
Respuesta de Sophia CSR, el 22 ene. 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excelente

Cecilia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Súper Recomendable 👍
El alojamiento y la gente al servicio súper amable y todo muy servicial y Súper Bien 👍 también qué hay cerca centros comerciales y buenos restaurantes
Se hospedó 2 noches en septiembre de 2023
Respuesta de Darlene Sheridan, Assistant General Manager, el 4 sept. 2023
Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our team hopes to have the chance to serve you again on your next visit

10/10 Excelente

escarlet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente todo. Me fascina
Se hospedó 1 noche en agosto de 2023
Respuesta de Sophia CSR, el 23 ago. 2023
Hello,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guests' ideas and suggestions. We would love to host you again.

8/10 Bueno

Omar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Sophia CSR, el 30 jul. 2023
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excelente

Lina

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy buen hotel para hospedarse .
Se hospedó 2 noches en mayo de 2023
Respuesta de Scott Grant - Hotel Manager, el 25 may. 2023
Thank you! Thank you for a great stay and a kind review!Regards,

2/10 Terrible

Sasyme

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El hotel descuidado ruidosos sin servicio de toallas un depósito de 200 dlls la noche cuando el hotel no tiene nada
Respuesta de Melissa, el 7 nov. 2022
Gracias por estar con nosotros. No aceptamos un depósito de 200, nos disculpamos por cualquier confusión. Tenemos nuevos propietarios que ya están renovando el hotel. Esperamos que regrese y se quede con nosotros nuevamente.

10/10 Excelente

Brenden

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Great location staff was friendly
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Kaitlyn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bar food is not great but the hotel itself is nice. The rain was leaking through the roof on the 8th floor, and the walls are very thin. But overall it is a nice hotel.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Dave

Viaje en grupo
We enjoy the convenience of the location but the hotel is very “tired”. It could use some updated rooms. Pool is great. Love the atrium the pool is in.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Ashley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was a decent enough hotel. The room was a bit of a fire hazard with one extension cord plugged in behind the bed with 8 different things plugged into it and twisted up. Hot water lacked in the shower in the morning. Otherwise was a nice hotel.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Orlando

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Overall this isnt a bad hotel. However the bed was hard as a rock, not enough pillows. We called the front desk to request a couple more and no one answered. The pool area was over crowded. Loud music playing late. I would NOT stay there again.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Carmen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Godd for the price paid - great pool
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Margaret

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The swimming pool was unavailable due to someone pooping in the pool.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Alycia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Probably need more clerks for a hotel this side. Clean, nicely located property.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Nigel

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
It was close to shopping and restaurants, however we were on the ground flood, and it rained last night, water came in through the window and SOAKED THE CARPET, with my bag on the floor, with my clothes in it, I told the front desk and all they said was sorry about that
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Ali

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Cornell

Viaje en pareja
Le gustó: Servicios
I really like the property staff was friendly and helpful excellent location close to shopping and restaurants
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Mary Ellen

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nothing - experience and room breakfast and pool area was all terrible. Contacted head office via email twice with no response. Extremely frustrated and hope Expedia can help.
Se hospedó 2 noches en marzo de 2024
Respuesta de Karly, el 12 abr. 2024
Dear Mary Ellen,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

10/10 Excelente

Debra

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Front desk staff was very friendly and helpful. Three night stay and never fresh towels, toilet paper or trash removal. Skipped the breakfast after the first day. Pool was wonderful.
Se hospedó 3 noches en abril de 2024
Respuesta de Karly, el 12 abr. 2024
Dear Debra,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Aceptable

Christine

Viaje en pareja
I guess it was a priced fairly for the condition of the room. Bathroom faucet leaked. Breakfast was just OK. A long check-in process, and poor customer service at checkout. Staff always on their personal cell phones. Asked to receive my bill via email, never got it. Not likely to stay there again.
Se hospedó 1 noche en abril de 2024
Respuesta de Karly, el 12 abr. 2024
Dear Christine,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

8/10 Bueno

Louise

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
The property needs a little TLC, but overall very clean. The breakfast which was included left a lot to be desired.
Se hospedó 2 noches en abril de 2024
Respuesta de Karly, el 12 abr. 2024
Dear Louise,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excelente

Ali

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great!!
Se hospedó 5 noches en marzo de 2024
Respuesta de Karly, el 3 abr. 2024
Dear Ali,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Aceptable

Lawrence, Tallahassee

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Should be at least a 4 star hotel, but it's not. Needs to do better with details. Stayed 4 days: room never cleaned. No door card to ask for cleaning or no cleaning. Heating fan very noisy: had to keep shut off (fixed, then noisy within a few hours). Fridge not working at all. Replaced after second complaint. Ice machines only on a couple of the 8 floors and at the very end of the long hallway. Zero fruit at breakfast. Ask for wristband at breakfast. Silly. Staff just hands you one without verification. Once busy, no one needs to show one.
Se hospedó 4 noches en marzo de 2024
Respuesta de Karly, el 3 abr. 2024
Dear Lawrence,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

10/10 Excelente

Marcene

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent price Great free breakfast Staff was nice and lots of them too
Se hospedó 1 noche en marzo de 2024
Respuesta de Karly, el 3 abr. 2024
Dear Marcene,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excelente

Vicky

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Karly, el 3 abr. 2024
Dear Vicky,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Bueno

Jade

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Karly, el 3 abr. 2024
Jade,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

10/10 Excelente

melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Karly, el 3 abr. 2024
Dear Melissa,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excelente

Jhovan

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent Localization! Spacious hotel rooms! Close to the Walden Gallery Mall, Buffalo Downtown, Buffalo Museum of Science! I definitely will come back to this hotel with my family next time in Buffalo, NY.
Se hospedó 2 noches en marzo de 2024
Respuesta de Karly, el 3 abr. 2024
Dear Jhovan,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Aceptable

Aleksi

Bring ear plugs. This hotel has paper thin walls. Also the complimentary breakfast ends at 9am and at exactly 9am and zero seconds they start to aggressively shutdown & cleanup so arrive early.
Se hospedó 1 noche en marzo de 2024
Respuesta de Karly, el 3 abr. 2024
Dear Aleksi,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

10/10 Excelente

Alexandra

Se hospedó 1 noche en marzo de 2024
Respuesta de Karly, el 29 mar. 2024
Dear Alexandra,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 Terrible

Latifah

Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Latifah

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
There was no microwave in the room at I was told and the coffee maker is dirty and filter was left with coffee bag on the table no garbage bags and trash on the floor
Se hospedó 1 noche en marzo de 2024
Respuesta de Karly, el 28 mar. 2024
Dear Latifah,Thank you for the review. We have communicated this issue with our team and are optimistic that the problem should not happen moving forward. We do hope you will consider staying with us again.

10/10 Excelente

Louis

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly
Se hospedó 1 noche en enero de 2024
Respuesta de Karly, el 28 mar. 2024
Dear Louis,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Bueno

Alanna

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Excellent staff and more than happy to assist but the property is run down and the rooms are dated. Old carpet.
Se hospedó 1 noche en marzo de 2024
Respuesta de Karly, el 20 mar. 2024
Dear Alanna,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bueno

Dave

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
We have stayed here many times. Not a big deal but stayed 2 nights and booked thru expedia. I asked if wanted a 3rd night would it be same rate and she said yes. When i asked after 1st night to extend the trip they said it was rate of that minute which was more than double so forced to not extend my stay there. Aswell there was no room service during our stay so had to ask for more towels. Rooms are thin so can hear "everythjng" next door so had to time our washroom visits. Otherwise ok. Still would stay again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Karly, el 20 mar. 2024
Dear Dave,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excelente

Shiva

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place was good and staff cordial
Se hospedó 1 noche en marzo de 2024
Respuesta de Karly, el 15 mar. 2024
Dear Shiva,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

4/10 Malo

Bryan

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
I paid for two queen beds and we had two full that were super uncomfortable. Pillows were awful. Toilet wasn’t connected to the floor. And the room was dirty. We couldn’t even utilize the support shuttle because the earliest it leaves is 0400. I had even called previously and they said it started at 0300. Never again. One positive was the staff. Very friendly and helpful.
Se hospedó 1 noche en marzo de 2024
Respuesta de Karly, el 15 mar. 2024
Dear Bryan,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

8/10 Bueno

Cara

Viaje familiar
Conveniently located for us. The breakfast was filling and the pool was nice. The hotel needs some TLC but it was clean.
Se hospedó 2 noches en marzo de 2024
Respuesta de Karly , el 14 mar. 2024
Dear Cara,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bueno

Kirsten

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff was amazing (jayden) ask for him he goes above and beyond to make sure you are happy. The pool was great the kids loved swimming in it, there is only one ice machine in the hotel and it was broken. They ran out of shampoo and there was 4 of us 2 women with long hsir with two tiny sample sized bottles. The phones didnt work, half the lights didnt either and questionsble stains on the curtains. The bathroom sink had cracks and the shower drain was brown. Jayden was the biggest highlight, he switched us to another room immediately .
Se hospedó 1 noche en marzo de 2024
Respuesta de Karly , el 14 mar. 2024
Dear Kirsten,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Michelle

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Would never go back!
Se hospedó 1 noche en marzo de 2024
Respuesta de Karly , el 7 mar. 2024
Dear Michelle,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

4/10 Malo

Lanie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Karly , el 7 mar. 2024
Lanie,Thank you for the review. We hope to see you back again soon!

2/10 Terrible

Konur

No le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Karly , el 7 mar. 2024
Konur,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excelente

Veronica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff at the front desk were so welcoming and friendly. They also gave me some great advice for my next day of driving that saved me time on my overall trip.
Se hospedó 1 noche en febrero de 2024
Respuesta de Karly, el 1 mar. 2024
Dear Veronica,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Aceptable

Kimberly

Se hospedó 1 noche en febrero de 2024
Respuesta de Karly, el 20 mar. 2024
Kimberly,Thank you so much for leaving a review. We hope to see you back again soon!

4/10 Malo

Amy

Viaje familiar
Staff did what they could. The room we reserved was advertised as sleeping 5. But that wasn’t the case. The staff at the desk said that means they’ll get you a roll away cot if you need it. But none were available. So be careful there.
Se hospedó 1 noche en febrero de 2024
Respuesta de Karly, el 1 mar. 2024
Amy,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

6/10 Aceptable

Kristin

Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
They decided to do monthly pool maintenance during local winter break so the pool was not available the morning we woke up and the kids wanted swim. They finished maintenance around 11:50, check out is 11 I asked for a late check out they said 12 is the latest. So taking my kids for a swim during their winter break was a waste of time.
Se hospedó 1 noche en febrero de 2024
Respuesta de Karly, el 1 mar. 2024
Dear Kristin,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

6/10 Aceptable

Anthony

Viaje en pareja
No le gustó: Condiciones de la propiedad
the room looked modern but we found out alot of things were broken or didn't work properly. Even the toaster didn't work so everyone had cold toast for breakfast.
Se hospedó 3 noches en febrero de 2024
Respuesta de Sophia CSR, el 19 feb. 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

8/10 Bueno

Kim

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Karly, el 15 feb. 2024
Kim,Thank you so much for the review. Please let us know what we can do to earn a 5/5 on your next stay with us! We hope to see you back soon!

8/10 Bueno

Nick

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a very accessible, staff was very helpful and responsive, the only thing is its still finishing up renovations but overall great experience!!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 15 feb. 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!