The staff at Lotte Hotel Busan were very friendly, helpful, and professional. Our stay was lovely. We loved how central it was located to a lot of shops and the subway. The hotel is literally connected to the Lotte Department Store and there's a direct way through the hotel to the subway line. We highly recommend to anyone looking to stay in Busan to stay at the Lotte Hotel Busan. We would definitely stay here again the next time we are in Busan.