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Opiniones de Staybridge Suites Cairo Citystars, an IHG Hotel

4 out of 5
Staybridge Suites Cairo Citystars, an IHG Hotel
Emtedad Makram Obeid Street, Cairo

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 72 de 105 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 23 de 105 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 9 de 105 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 105 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 105 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

8.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

dora s, monterrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
me sorprendio tan excelente hotel
ya habiamos estado en otros hoteles gran turismo en el Cairo y necesitabamos una noche cerca del aeropuerto, lamento mucho no haber podido disfrutar mas este hotel, fue una suite hermosa, mas de lo que yo,pense que tendria, con sala, vista a la ciudad, pertenece aun gran complejo de hoteles alrededor, pedimos servicio al cuarto y ya era mas de medianoche y el servicio fue magnifico, tiene free wifi y con señal fuerte, las atenciones de todo el staf, me encantaron

8/10 Bueno

Ahmed

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en enero de 2024
Respuesta de Public Relations Team, el 24 ene. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excelente

Ahmed, Redmond

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I do travel a lot. this year I visited Tampa Florida, Barcelona Spain, Cancun Mexico, Paris France, Athens Greece and now Cairo Egypt. Stay bridge is the best Hotel I have stayed in 2023. Excellent service, awesome staff and good value for your money. Love it. Definitely top of my list next time I am in Cairo, Egypt.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Public Relations Team, el 3 dic. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and found our service excellent. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excelente

Yuko

Viaje de negocios
Ok
Se hospedó 7 noches en noviembre de 2023
Respuesta de Public Relations Team, el 3 dic. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Aceptable

abdi rahman

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breakfast was not good limited options and refills Were not done timely.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Public Relations Team, el 14 nov. 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excelente

IFEOMA

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My stay was great. Staff very nice and professional nice breakfast variety choice Great service Staff went above and beyond to make our stay very comfortable. I will definitely return to this hotel.
Se hospedó 5 noches en septiembre de 2023
Respuesta de Public Relations Team, el 21 sept. 2023
Thank you so much for taking the time to review our hotel. We are very happy to know that you have enjoyed your stay in Staybridge Suites Cairo and we are looking forward to welcome you back soon.Sincerely,

8/10 Bueno

Saleh

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Good but...
All was good. There was a problem with an AC and they couldn't fix it.
Se hospedó 4 noches en julio de 2023
Respuesta de Public Relations Team, el 7 ago. 2023
Dear Mr. Saleh,Thank you for reviewing our hotel, we are glad to know that you have enjoyed your stay and we apologize for the problem you have encountered. We will share your comments with the team to take the necessary action.We look forward to welcoming you back soon.Sincerely,

8/10 Bueno

Sumoci

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Wim

Se hospedó 4 noches en mayo de 2023

10/10 Excelente

Nneka

Se hospedó 1 noche en abril de 2023

8/10 Bueno

James, MANHATTAN

Viaje familiar
Le gustó: Limpieza y servicio y personal
The staff was kind enough to upgrade us to a 3 bedroom suite which made our lives pretty easy. The room was nice, but is due for some updating. Thankfully the staff and the breakfast made up for any shortcomings.
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Walid

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en enero de 2023

10/10 Excelente

Jeannette, warsaw

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We traveled with our children and we love that our room was big enough to accommodate all of us, even 3 bathrooms which was awesome. We also love that it was connected to the mall with its own private entrance. Breakfast was also good.
Se hospedó 1 noche en enero de 2023
Respuesta de Amira Al Ashkar, el 29 ene. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Public Relations Team

10/10 Excelente

Shamsul

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean, comfortable. Friendly staff. Convenient.
Respuesta de Public Relations Team, el 9 ene. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excelente

Sean

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I love the free breakfast with hand cooked omelettes, eggs, and pancakes. The staff is focused on your comfort. Only thing I would change would be to have faster and larger capacity washers and dryers on property.
Respuesta de Public Relations Team, el 9 ene. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Bueno

Umar

Le gustó: Limpieza, servicios, condiciones de la propiedad

6/10 Aceptable

Adnan

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Good location but needs updating.
It started out a bit rough. After a long journey we found out they don’t have our reservations. I showed them the confirmed reservations from Hotels.com. But they said they have nothing in their system. Long story short after numerous phone calls and waiting for 2 hours they finally sort out. Finally when we got the room and got all settled in, they told us we will need to Change the room because they gave us a wrong one. It took me 3 hours of going back and forth, running up and down to different rooms we finally got the room. I love the location of the hotel, that’s about it. Very bad experience this time. Never had this issue before when we stayed there many times in the past. Location is awesome. We can go to the mall form the same elevators. Which is very cool. As for the hotel itself, it is outdated. Toilet flush system was broken. Excellent customer support. Everyone who works there was very friendly. Rooms were somewhat clean. Value for your money? We paid premium price for 2.5 star hotel. Location is the only reason we chose this. We may not stay there again.
Se hospedó 3 noches en diciembre de 2022
Respuesta de Public Relations Team, el 9 ene. 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excelente

Farouk, Verona

Se hospedó 1 noche en enero de 2023

6/10 Aceptable

shnique, brooklyn

Viaje familiar
Le gustó: Servicios
No le gustó: Condiciones de la propiedad
This property needs lots of updating. The only thing I liked was that it is connected to a mall. The surrounding area is also very nice
Se hospedó 7 noches en agosto de 2022

10/10 Excelente

Migdala

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff is extremely friendly and helpful. We received a Free room upgrade. Location was excellent. We felt safe and pampered!
Se hospedó 5 noches en julio de 2022

8/10 Bueno

Einas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very pleasant place overall. The wifi, gym and self-service laundry room are excellent amenities. Easy access to the mall and the intercontinental pool restaurant. I booked a studio but was upgraded upon check in to a one-bedroom. Only problem is that there was construction work in the adjacent building. But the noise was bearable. Pleasant and friendly staff. Would surely stay there again.
Se hospedó 9 noches en junio de 2022

8/10 Bueno

Amjad

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en junio de 2022

8/10 Bueno

Sean

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean, convenient and comfortable
Very clean and convenient. The staff service levels are higher than at similarly priced hotels in Cairo - quick and responsive. Good for access to airport and all areas of Cairo. Shopping, food and cinema facilities within walking distance at the Citystars mall.
Se hospedó 1 noche en marzo de 2022

10/10 Excelente

Mohammed

Se hospedó 1 noche en marzo de 2022

10/10 Excelente

AHMED

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
رائع و نظيف السعر مرتفع فقط
Se hospedó 2 noches en enero de 2022

10/10 Excelente

Ahmed A Al

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place, friendly staff
Se hospedó 12 noches en enero de 2022

10/10 Excelente

Fowzy, San Jose

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent choice for our 4-day stay. Nice clean property with many amenities. Friendly courteous staff. Excellent breakfast. Well come again.
Se hospedó 4 noches en enero de 2022

10/10 Excelente

Yasser

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2021

10/10 Excelente

Adnan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent hotel, great place to stay with family.
It’s an excellent hotel. My family loved it. Very convenient due to a five star mall. Free laundry on site was a blessing. Overall great choice and location. Will definitely go there again.
Se hospedó 2 noches en diciembre de 2021

10/10 Excelente

Mohamed

Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

NASER, Sarajevo

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 7 noches en octubre de 2021

10/10 Excelente

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our stay was very comfortable. The studio was big and spacious. The hotel in very conveniently connected to the mall that had a lot of good shopping and restaurants. Hotel staff was very polite and helpful.
Se hospedó 11 noches en octubre de 2021

8/10 Bueno

Waleed

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good Stay, I would come back
Se hospedó 5 noches en octubre de 2021

10/10 Excelente

Zyad

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was very spacious, clean and i loved how friendly the staff was
Se hospedó 1 noche en octubre de 2021

10/10 Excelente

svetlana

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
Good place
Good place and location, helpful staff.
Se hospedó 4 noches en julio de 2021

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast was great, wifi was fast, room clean and close to the airport. My only gripe was shower is small but I still give 10 stars. I recommend this place.
Se hospedó 1 noche en mayo de 2021
Respuesta de SBS Management Team, el 25 may. 2021
Dear Guest, I would like to thank you for staying with us at the Staybridge Suites. It was truly a pleasure to serve you. I’m glad that you had a good experience and were satisfied with the breakfast, cleanliness, and location. We are also sorry to hear that you encountered some inconveniences with the shower for which we sincerely apologize. Once again, thank you and we would love to have the pleasure of seeing you as a regular guest.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The room service people were as*h*les. They judge you and disrespect you when you scratch the surface. I ordered a hamburger and asked to have the lettuce and tomatoes on the side because they make the buns soggy... I also often ordered alcohol because you cannot buy alcohol outside due to Ramadan... and they judged that about me in a bad way even though I was probably the only calm person... ironic...
Se hospedó 2 noches en abril de 2021
Respuesta de Ahmed Abbas, el 20 abr. 2021
Dear sir We need to extend our apology at the first then we need from you to provide us with your contact information in order to communicate with you in order to extend our apology ,to be sure that we will avoid any annoying service in your next stay

10/10 Excelente

Predrag

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Home away from home
Spacious apartment with nice kitchen, you have everything you need to feel like home. Complementary dinner 3x per week was great, I didn’t expect it, they say lite dinner but it was everything but light, full meal.
Se hospedó 13 noches en noviembre de 2020

10/10 Excelente

Mutaz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
فندق رااايع بمعنى الكلمة وخدمة ممتميزة و سريعه ومناسب للعائلات
Se hospedó 8 noches en diciembre de 2019

10/10 Excelente

Amy Lay Hon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great staff and location.
Great hospitality and pleasant staff. It helps that breakfast is served till 10.30am so most guests can rest longer. Rooms are clean and smoke-free. It has a basement linkway to the big mall Citystars so makes everything convenient.
Se hospedó 2 noches en diciembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 7 noches en septiembre de 2019
Respuesta de Staybridge Suites Cairo Citystars, el 3 oct. 2019
"Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again." Sincerely, Omar Mostafa Channel Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en septiembre de 2019
Respuesta de Staybridge Suites Cairo Citystars, el 26 sept. 2019
"Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again." Sincerely, Omar Mostafa Channel Manager

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Location good, although can be noisy in some rooms overlooking main road. Needs updating.
Se hospedó 14 noches en septiembre de 2019
Respuesta de Staybridge Suites Cairo Citystars, el 22 sept. 2019
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. We will share your feedback with our staff and make the necessary changes" Sincerely, Omar Mostafa Channel Manager

8/10 Bueno

walid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
رائعه وخاصه تلبيت كل احتياجات الاسره في وقت قياسي وايضا توافر جميع المعلومات لتسهيل الاجازه فشكرا لفريق العمل
Se hospedó 2 noches en septiembre de 2019
Respuesta de Staybridge Suites Cairo Citystars, el 26 sept. 2019
"Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again." Sincerely, Omar Mostafa Channel Manager

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel all excellent location excellent services clean delicious food
Se hospedó 3 noches en agosto de 2019
Respuesta de Staybridge Suites Cairo Citystars, el 3 sept. 2019
"Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again." Sincerely, Omar Mostafa Channel Manager

10/10 Excelente

Bader

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2019
Respuesta de Staybridge Suites Cairo Citystars, el 3 sept. 2019
"Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again." Sincerely, Omar Mostafa Channel Manager

6/10 Aceptable

adel

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
الفندق جيد ولكن غالي
اخذت جناحين تنفيذي وكان التكييف عندنا سيء في واحد وممتاز في الاخر. لايوجد شطاف لكن يوجد كرسي اخر للماء الفطور جيد. الموقع في مدينة نصر قريب من المطار لكن بعيد عن وسط القاهرة وعن النيل والملاهي والحسين. الفندق امن جدا والعاملين محترمين. الفندق ملاصق لمول سيتي ستارز. يوجد غسالات ونشاف فقط احضر علبة صابون واحذر من النشاف فهو يؤثر على الملابس بشكل واضح. التجربة بشكل عام جيدة ولكن سعر الجناح غالي جدا مع الضرائب. يوجد خيارات اخرى ارخص مقارنة بالسعر اللي اخذته.
Se hospedó 2 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en junio de 2019
Respuesta de Staybridge Suites Cairo Citystars, el 2 jul. 2019
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again." Sincerely, Omar Mostafa Channel Manager