Interior
Ver disponibilidad

Opiniones de Pavilion on Northbourne

4.5 out of 5
Pavilion on Northbourne
242 Northbourne Avenue, Dickson, ACT

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 556 de 1228 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 457 de 1228 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 126 de 1228 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 53 de 1228 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 36 de 1228 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.2/10

Servicios

8.0/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Charles

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
A tired-looking hotel in need of a rejuvenation
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Raymond, Sydney

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Very good location to stay. Whilst dated the rooms were clean good sized . The staff were helpful the check in / out was easy . Parking was close .
Se hospedó 2 noches en abril de 2024

10/10 Excelente

robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quick and easy check in
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Matthew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I really liked the ambience of Pavilion on Northbourne. You walk in and are greeted by a lovely atrium bar and cafe, surrounded by lush greenery and plants. It's a great place to have your morning breakfast, a drink with a friend. The pool is also conveniently located if you feel like a refreshing dip on a cold Canberra morning! Logistics-wise, its also just a few minutes walk from the Light Rail which takes you into Canberra City with ease.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Naoto

Le gustó: Limpieza, servicio y personal, servicios
Overall it was a great experience. Only thing that I don't really like is the amenities. There was no teeth brushing, facial soap, slippers.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Andy

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Property is a bit dated but staff are (mostly) nice. Coffee is awful.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Rochelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Well located property. Walking distance to shops. Well presented and good dining options.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

LaVerne

Se hospedó 2 noches en marzo de 2024

4/10 Malo

George

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Asking a couple questions at the check in I was told there was a list in my room that would answer all my questions. Really? So personal interaction is not part of the hotel experience any more? Well, I hadn’t seen rude until I arrived at breakfast. They make you prebook the night before to save $5 off the $29 price tag. What they don’t tell you is that coffee is not included. There is some brown coffee-like liquid included and when I told the staff it needed refilling they took me back to it and kept pressing it violently, to show me that there were still three drops left. They did refill it eventually. They didn’t need to be rude about it. Breakfast had all the usuals but it didn’t taste good. The “gym” is a small windowless room with maybe five machines. I specifically looked for a hotel with a gym and this is not acceptable. The pool was fine. The balcony attached to my room was filthy. The room itself is well-sized and nice. So is the shower. What I didn’t like is that the aircon was either freezing or heating. It couldn’t be turned off and was a little too noisy for my liking. All in all, I can find a decent room for that price at any hotel and this one doesn’t deliver on service, food or extras. Do not recommend.
Respuesta de Dan Brophy, el 14 mar. 2024
Hi George. Thank you for taking the time to share your feedback. I was truly disheartened to read your review and want to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you’re willing to give us another shot when you’re back in town, please reach out directly as I would love to personally oversee your stay. I know we can do better and I want to prove it. Thank you.

10/10 Excelente

Jane

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent customer service. Good location. Room facilities are bit outdated and the bathroom is small. Love the courtyard which is the best for relaxing after a long busy day out.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Terry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy check in process and clean room. Was close to light rail stop and had a happy hour at the bar on weekdays 4-6pm.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Francis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient as can take light rail into city centre. Rooms are clean and comfortable. The Wifi in the room on ground floor not good. Reported this to staff on check out.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Peter

Viaje en pareja
Service was very good
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Alex

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed here many times. Convenience
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Michael

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
I did not like being told at 1.45pm that room is not yet ready (which it was) and I had to wait till 2pm to check-in. It was a silly and anti-service attitude, when I could have easily been checked in straight away. I was told to come back in 15 minutes and when I did, other people were checking in, meaning a further wait. While not a big deal it was unnecessarily poor attitude of the staff, all other places I have ever been to are more than happy to check in early, if room is available (which it was). Totally understand if it isn't...also it wasn't as if the check in clerk was doing anything else, he just stood there till 2pm when he started to let people check in...my first but definitely last time I am staying at the Pavilion
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Gayle

Le gustó: Limpieza y servicio y personal
Bed & pillow were very comfortable. Room was very very stuffy. Not good for sleeping. Bathroom was antique & small.
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Ross

Viaje en grupo
If there is a wedding or a function then parking is near impossible in there car park as I had to park on the street behind the building
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Lea

The noise outside my room was ongoing and annoying. The food was appalling but the front of house staff were accommodating.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Glenn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff are always helpful...easy check in.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Kim

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Have stayed here many times before but this time was a negative experience. There was a fire alarm which turned about to be a false alarm. There were no fire wardens giving guests instructions or even checking to see if there were any guests who may need assistance. The people in the room above were extremely noisy all hours of the day & night.
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

David

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Whilst convenient location and overall good amenities, our stay was let down by a serious safety breach. On our first night, the fire alarm went off early evening and a strong burning smell was detected. My wife and I quickly vacated using the stairs. YET NOT one single staff member/designated Fire Warden (who should have been attired with labelled fluro vest and helmet) appeared or to give directions to an evacuation area. A muffled voice of non-English background announcement was heard once but no one could understand it. And guests in out building did not evacuate because there was no directions. We gave advice to them but confusion reigned. It was a shambles and breached all current fire regulations of national safety. Upon finding staff in the main foyer and the alarm still ringing, we were advised to return to our rooms as they had to wait for the fire authorities to arrive. We remained in the car park assuming it was the muster station. This procedure by your accommodation and staff was a serious and major concern with a major investigation warranted!
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Ayah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The stay was great, I felt very comfortable in my room. It was clean and had basically all I needed. It smelled very clean as well. Very good value for the price I paid. The pool was wonderful, and it is right next to the tram line a few minutes out of the centre city. It had 24-hours room service, and I felt safe leaving my bags there on my last day after checking out. It was a safe area. The hotel can get noisy in the afternoon but was absolutely peaceful in the evening. The coffee from the cafe could have been stronger. I would book again!
Se hospedó 3 noches en febrero de 2024

6/10 Aceptable

Prasad

Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Noel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Well located. Attentive staff. Would benefit from sprucing up - some faciliities are a bit tired.
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Lucan

Le gustó: Limpieza
Very clean but could do with furniture renew and update bathrooms.
Se hospedó 4 noches en enero de 2024

10/10 Excelente

Faye

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Azalea suite was roomy, bright and well appointed, without being showy. The bathroom had an amazing shower and was large. The rocking chair was a pleasant touch in the lounge room which was spacious and quite comfortable.
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Helen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Kelei

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place for vacation
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Maedeh

Viaje de negocios
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Laurence

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

David

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
Room was a bit cramped. Was overcharged but it got sorted ok. - lucky I checked my bill.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Mads

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Kerrie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff that we had the pleasure of being served by were excellent. We stayed two nights and had beautiful meal's both night's and the buffet breakfast's were amazing, everything you could want and more. Signs outside each building entrance of room numbers would of been good and also some nice seating outside. Overall this is a beautiful place to stay and would highly recommend it to anyone that needs accommodation in Canberra.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Tina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy Check in, Lots of parking, Room as pictured on website, pool area nice, happy hour 4-6 was good to start the evening, easy 25min walk to lots of great restaurants
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Lisa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Darran

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quite a nice property and value for money. Everywhere in Canberra charges for parking and it is hard to find a place that includes parking but this property does. Extremely comfortable beds and great water pressure in the shower.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Wayne John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Well worth the stay,close to tram station and cbd.
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Betrina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall good. Will come and stay again oneday
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Scott

Viaje en pareja
Le gustó: Servicio y personal y servicios
We booked a spa suite. It was a big disappointment. The room was all brown .. brown carpet brown walls brown curtains .. not beige but brown. It was hot and when we made enquiries about the air conditioning we were told that is how it is and given a fan. Clearly the issue with air con is known so if you want to be cool do not go to this hotel. It’s a shame really because the staff / breakfast and bar are all lovely.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Jody

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Every thing was great only negative thing was the air conditioner didn’t seem to work in our building.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Lindsay

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Well prices property. Unique with trees and plants everywhere inside.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Joseph

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Nabaz

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very relisble staff members
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Oliver

Viaje en pareja
Le gustó: Servicios
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Melinda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

??

Se hospedó 1 noche en enero de 2024

8/10 Bueno

Asri

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Hotel is clean and well maintained even though the hotel furniture is dated. The exhaust in the toilet is very dusty and appears not to be working properly.
Se hospedó 2 noches en diciembre de 2023

4/10 Malo

Nick

Viaje de negocios, Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Looks nice but budget rooms that need TLC Room needed freshened as it smelled Light lamp broken and phone broken Spoke to staff and didn’t care room looked like it hadn’t been cleaned beds look like they were used
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Irina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en enero de 2024