not a 5 star hotel check in process, it doesnt matter if you booked the elegance club category, wait time is approx 1hour, not the only one with this experience, they need to improve it since guests like to have a smooth check in process, this is such a basic service and it counts as hotels first experience, the start was rough and was upset and on top of that they didnt honor any of my VIP services, no room upgrade nothing, my butler?? well he didnt appear till the next day with a phone call! to our room around 6pm?! what a great greeting. other than that the hotel has a right size, not too big or small, its walkable, restaurants are pretty much next to each other and its convenient, the food was good, a lot of choices during buffet and the taste was fantastic compared to other all inclusive, i liked the steak house the most, good cut and service. shout out to the chefs and the maintenance people, hotel has a nice landscape and very clean, pools and beach were clean as well. This hotel felt like a destination wedding than anything, weddings everyday so they blast the music, good thing our room was far from the noise but cant imagine having a room close to the activity, the staff are nice as well except the check in crew. Overall i wouldnt come back since my experience wasnt that great for what i paid for.