Lounge

Opiniones de Basecamp Lodge Canmore

3.5 out of 5
Basecamp Lodge Canmore
1002 Bow Valley Trail, Canmore, AB

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 576 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 305 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 68 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 27 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 28 de 1004 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.2/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Elena

Se hospedó 3 noches en junio de 2023
Respuesta de Yvonne , el 18 jun. 2023
Hi Elena, thank you for taking the time to share your positive rating with us. We are delighted to know you enjoyed your stay. See you again in the near future hopefully!

8/10 Bueno

Graciela

Se hospedó 1 noche en abril de 2023
Respuesta de Cleo, el 17 may. 2023
Thank you for staying and rating us. We look forward to welcoming you back soon!

8/10 Bueno

Melody

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We liked our room and had a great sleep. The breakfast was a let down, I wish we had known that it was a grab and go paper bag.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Michelle Grace, North York

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place has a good ambiance. the place is accessible for everything.
Se hospedó 1 noche en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor, el 28 mar. 2024
Hi Michelle Thank you for sharing your thoughts and feedback. We are thrilled to hear that you enjoyed your stay with us and we look forward to welcoming you back soon.Regards,

8/10 Bueno

Zina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Kris, el 27 mar. 2024
Thank you for the 4/5 rating! We appreciate your stay with us.

10/10 Excelente

Darren

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome experience!
Se hospedó 4 noches en marzo de 2024
Respuesta de Milo, el 26 mar. 2024
Thank you for your feedback! We're thrilled you had an awesome experience. We look forward to welcoming you back!

10/10 Excelente

Shaun

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always good
Se hospedó 1 noche en marzo de 2024
Respuesta de Milo, el 26 mar. 2024
Thank you for your feedback! We appreciate your continued support.

10/10 Excelente

Hock Yuen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great modern hotel thats about 15 mins from town. Just wished there was daily room makeup and towel change. Also there is Lodge and Resort so check which one you booked. You check in online and they give you a code to get into the room. Breakfast is a takeaway bag. Hotel staff are nice and helpful. There's a small kitchen with coffee machine and microwave oven.
Se hospedó 2 noches en marzo de 2024
Respuesta de Milo, el 26 mar. 2024
Thank you for your review! We're glad you enjoyed your stay. We'll consider your feedback on daily room service and towel changes. Apologies for any confusion with Lodge and Resort bookings. We appreciate your kind words about our staff and amenities. We hope to see you again soon!

8/10 Bueno

Lucie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The pricing was right!
Se hospedó 2 noches en marzo de 2024
Respuesta de Milo, el 26 mar. 2024
We're glad you found our pricing to your satisfaction! Thank you for choosing us.

10/10 Excelente

Heather

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful views and great staff!
Se hospedó 3 noches en marzo de 2024
Respuesta de Milo, el 26 mar. 2024
Thank you for your feedback! We're delighted you enjoyed the beautiful views and found our staff great. We hope to welcome you back to Canmore soon!

10/10 Excelente

Glen

Viaje en pareja
Le gustó: Condiciones de la propiedad
Everything was good Parking was a little tight
Se hospedó 2 noches en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor, el 24 mar. 2024
Hi GlenThank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay. We apologize for any inconvenience caused by The parking and look forward to welcoming you back soon.Regards,

10/10 Excelente

Mari-Anne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very easy to find. Super friendly and helpful staff.
Se hospedó 1 noche en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor, el 23 mar. 2024
Hi Mari-AnneThank you for such great feedback. providing excellent customer service is our top priority and we are glad to have met your expectations. We look forward to serving you again in the future.Regards,

8/10 Bueno

Mark

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
The best shower ever!!!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor, el 23 mar. 2024
Hi MarkWe are thrilled to hear that you had such a fantastic shower experience. Thank you for sharing your feedback with us.Regards,

8/10 Bueno

Courtney

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very clean
Se hospedó 2 noches en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor, el 22 mar. 2024
Hi Courtney We are glad to hear that we met you expectations. we look forward to welcoming you back soon.Regards,

10/10 Excelente

Angela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient location, but loud with train tracks closeby.
Se hospedó 3 noches en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor, el 22 mar. 2024
Hi AngelaThank you for sharing your experience with us. We are glad to hear that you found our accommodation convenient for your stay and we look forward to welcoming you back again.Regards,

10/10 Excelente

Nicola

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Easy check in, no key for the room but you use a pass code instead which was so great as i'm always forgetting my key!! I loved the view, right out on the train tracks! With being so close to the trains it does get noisy but they give complimentary ear plugs so its all good. Highly recommend and cant wait to stay again :)
Se hospedó 2 noches en enero de 2024
Respuesta de Joseph, Guest Services Supervisor, el 21 mar. 2024
Hi Nicola,Thank you for such wonderful review. We are delighted to hear that you enjoyed your stay with us and we look forward to welcoming you back soon.Regards

10/10 Excelente

Ashley

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was great, very big - we had the double king room which I thought was a typo in the description but no there was in fact two king sized beds in our room. There was still plenty of area for our two littles to move around, no feeling of being crammed in a hotel room. The only down side is we were set up at the back of the building which neighbours the train tracks. They are close to the building, quite busy and did make a lot of noise but there was no horns blown so the rushing noise just added to the white noise machine we had playing for the kids. Plus my daughter loved watching the train pass by every so often during the day so it really did not bother us too much ! Would stay again, and recommend to our friends and family :)
Se hospedó 1 noche en marzo de 2024
Respuesta de Milo, el 26 mar. 2024
Thank you for your review! We're pleased you enjoyed the spacious double king room. We appreciate your feedback and hope to welcome you back soon. Thanks for recommending us to your friends and family!

10/10 Excelente

Nicole

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was a great stay 😊
Respuesta de Joseph, Guest Services Supervisor, el 21 mar. 2024
Hi Nicole We are delighted to hear that you had a great stay. Looking forward to welcoming you back.Regards,

10/10 Excelente

Victor Paolo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Awesome staff
Se hospedó 2 noches en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor, el 21 mar. 2024
Hi Victor Thank you for sharing your feedback with us. We truly appreciate it.Regards,

10/10 Excelente

Carole

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beds are sooooo comfortable. Love the Rocky Mountain Soap Co. products in the bathroom. Breakfast basket was an added benefit we didn’t even realize was included. Perfect for our 1-night stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor, el 17 mar. 2024
Hi CaroleThank you for your lovely review. We are thrilled to hear that you found our beds comfortable and enjoyed the Rocky Mountain products in your room. It is great to know that the breakfast basket was a delightful addition to your stay. We hope to welcome you back for another relaxing experience soon.Regards,

10/10 Excelente

Robert Anthony

Se hospedó 4 noches en febrero de 2024
Respuesta de Joseph, Guest Services Supervisor, el 16 mar. 2024
Hi Robert Thank you for staying and rating us. We appreciate you taking the time to share your experience with us.Regards,

8/10 Bueno

Roy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor, el 14 mar. 2024
Hi Roy Thank you for staying and rating us.Regards,

10/10 Excelente

Octavian

Great stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor, el 14 mar. 2024
Hi OctavianThank you for such great rating. we appreciate it .Regards,

10/10 Excelente

Donna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Comfortable, clean, with a convenient location. Would stay here again. Love the remote checkin process!
Se hospedó 1 noche en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor, el 14 mar. 2024
Hi DonnaThank you for sharing your experience with us. We are happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Regards,

10/10 Excelente

Stephanie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Modern property. Beds are very comfortable! Thought the location was great. Helpful friendly staff. Would stay here again.
Se hospedó 3 noches en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor, el 10 mar. 2024
Hi StephanieThank you for your positive review. We are delighted to hear that you found our beds comfortable, enjoyed our convenient location, and appreciated our helpful staff. We look forward to welcoming you back on your next visit.Regards,

8/10 Bueno

Wilrik

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Checked in yesterday online. I could just walked in the room
Se hospedó 1 noche en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor, el 10 mar. 2024
Hi WilrikThank you for sharing you experience with us. We re thrilled to hear that you liked our seamless check-in. we look forward to welcoming you back.Regards,

6/10 Aceptable

Jianing

Se hospedó 5 noches en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor, el 10 mar. 2024
Hi JianingThank you for staying and for sharing your rating with us. We greatly appreciate it.Regards,

8/10 Bueno

Matthew

Le gustó: Limpieza y condiciones de la propiedad
They did not clean our room while we were out for the day
Se hospedó 3 noches en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor, el 9 mar. 2024
hi MatthewThank you for sharing your thoughts and feedback with us .We are extremely sorry for the inconvenience of not having a stayover clean on a daily basis, however we do accommodate requests if any are made in advance. We understand the importance of maintaining a clean and comfortable environment for our guests , and we will work diligently to ensure that our cleaning services meet your expectations in the future. Your input is invaluable to us, and we appreciate the opportunity to improve.

10/10 Excelente

Josee

Se hospedó 1 noche en marzo de 2024
Respuesta de Julie, el 26 mar. 2024
Hi Josee, thank you for taking the time to give us a perfect rating. I hope that you get to stay with us very soon again!

2/10 Terrible

Jinwoo

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
3 meters from the active train rails. Terrible. Breakfast terrible. Let homeless eat those foods. Dont get fooled. Dont stay here.
Se hospedó 1 noche en febrero de 2024
Respuesta de Kris, el 26 mar. 2024
We apologize for your disappointing experience. Safety is paramount, and we'll review our proximity to the train rails. Regarding breakfast, we strive to meet all guests' dietary needs and will revisit our offerings. It's important to remember that everyone deserves respect, including the homeless. Using them as a point of comparison is inappropriate and unkind. We appreciate your feedback and will work to improve.

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. Well maintained propery
Se hospedó 3 noches en febrero de 2024
Respuesta de Joseph, Guest Services Supervisor, el 6 mar. 2024
Hi MichaelThank you for sharing your thoughts with us . We appreciate you taking the time to leave us a feedback .Regards,

10/10 Excelente

Brian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and excellent staff at the front desk.
Se hospedó 1 noche en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor, el 6 mar. 2024
Hi Brian Thank for sharing your experience with us. We greatly appreciate it.Regards,

2/10 Terrible

Jinwoo

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
This lodge is located right beside the train rail. Maybe 3meter apart. Please do not book and stay at this property unless you want to stay awake the whole night. Worst property
Se hospedó 1 noche en febrero de 2024
Respuesta de Kris, el 26 mar. 2024
We deeply apologize for the disturbance caused by the train proximity. We understand how disruptive it can be to your rest. Your feedback is invaluable, and we'll continue to explore ways to mitigate this issue. Thank you for sharing your experience with us.

8/10 Bueno

Cédric

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Joseph, Guest Services Supervisor, el 1 mar. 2024
hi Cedric Thank you for staying with us. We appreciate you rating us.Regards,

10/10 Excelente

Marina

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Clean, but there is trains passing by…
Se hospedó 1 noche en febrero de 2024
Respuesta de Jospeh, Guest Services Supervisor, el 1 mar. 2024
Hi Marina Thank you for sharing your thoughts with us. We appreciate you taking the time to share your experience.Regards,

8/10 Bueno

Jaden

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Limited parking and tight spaces for bigger vehicles.
Se hospedó 4 noches en febrero de 2024
Respuesta de Joseph, Guest Services Supervisor, el 1 mar. 2024
Hi JadenThank you for sharing your feedback with us. We apologize for any inconvenience caused by our limited parking and tight spaces. We continuously strive to improve our amenities and appreciate your input.Regards,

8/10 Bueno

Hayat

Le gustó: Servicio y personal
I didn't like the shower presher
Se hospedó 1 noche en febrero de 2024
Respuesta de Joseph, Guest Services Supervisor, el 1 mar. 2024
Hi Hayat Thank you for sharing your feedback with us. Rest assured we will pass on your not to our maintenance team to address it immediately.Regards,

8/10 Bueno

Madison

Se hospedó 1 noche en febrero de 2024
Respuesta de Joseph, Guest Services Supervisor, el 22 mar. 2024
Hi MadisonThank you for staying and rating us. We appreciate it.Regards,

10/10 Excelente

Jay

Viaje familiar
Amazing property with mind blowing views of mountains and very supportive staff.
Se hospedó 1 noche en febrero de 2024
Respuesta de Joseph, Guest Services Supervisor, el 25 feb. 2024
Hi JayThank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay and we look forward to seeing you again soon.Regards,

10/10 Excelente

Bryson

Se hospedó 2 noches en febrero de 2024
Respuesta de Joseph, Guest Services Supervisor, el 21 mar. 2024
Hi BrysonThank you for staying and rating us. We look forward to welcoming you back soon!Regards,

6/10 Aceptable

JIRI, Calgary

Le gustó: Limpieza, servicios, condiciones de la propiedad
.
Se hospedó 1 noche en febrero de 2024
Respuesta de Joseph, Guest Services Supervisor, el 24 feb. 2024
Hi JIRIThank you for staying with us. We appreciate you rating us.Regards,

10/10 Excelente

Ruth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Joseph, Guest Services Supervisor, el 24 feb. 2024
Hi Ruth Thank you for staying and rating us. We appreciate it.Regards,

10/10 Excelente

Trinda

Se hospedó 1 noche en febrero de 2024
Respuesta de Joseph, Guest Services Supervisor, el 21 mar. 2024
Hi Trinda Thank you for staying and rating u. We appreciate it.Regards,

10/10 Excelente

Bianca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff were very customer service ordietes And helpful specially the front desk. There is a nice common area where guests could chill and eat. Breakfast basket was a plus. Hotel feels new and clean. Rocky mountain soap products as the toiletries were great addition!
Se hospedó 1 noche en febrero de 2024
Respuesta de Joseph, Guest Services Supervisor, el 24 feb. 2024
Hi Bianca Thank you for sharing your experience with us. We are thrilled to hear that we exceeded your expectations and we look forward to welcoming you back.Regards,

8/10 Bueno

Erin

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Joseph, Guest Services Supervisor, el 20 feb. 2024
Hi ErinThank you for staying and rating us. We look forward to welcoming you back soon!Regards,

8/10 Bueno

Ryan

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 5 noches en febrero de 2024
Respuesta de Basecamp lodge, el 18 feb. 2024
Hi RyanThank you for rating us. we greatly appreciate it.Regards

8/10 Bueno

Hon kuen

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Joseph, Guest services Supervisor, el 18 feb. 2024
Hi HonThank you for such great rating . We are glad to hear you enjoyed your stay.Regards,

10/10 Excelente

Karleigh

Le gustó: Limpieza y condiciones de la propiedad
It is clean and basic - but that’s all we needed!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Joseph, Guest Service Supervisor, el 13 feb. 2024
Hi KarleighThank you for sharing your experience with us. We are glad to hear you enjoyed your stay.Regards,

10/10 Excelente

Jamil

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Newer accommodation. Clean.
Se hospedó 1 noche en febrero de 2024
Respuesta de Joseph, Guest Service Supervisor, el 11 feb. 2024
Hi JamilThank you for sharing your thoughts with us. We greatly appreciate it and looking forward to welcoming you back.Regards,

10/10 Excelente

Matthew

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great Stay!
Se hospedó 6 noches en febrero de 2024
Respuesta de Joseph, Guest Service Supervisor, el 11 feb. 2024
Hi MatthewThank you for sharing your experience with us. We are delighted to hear that you had a great stay.