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Opiniones de Extended Stay America Suites Detroit Canton

2.5 out of 5
Extended Stay America Suites Detroit Canton
2000 N Haggerty Road, Canton, MI

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 122 de 441 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 114 de 441 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 79 de 441 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 56 de 441 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 70 de 441 opiniones" "

7.0/10

Limpieza

7.2/10

Servicio y personal

7.6/10

Servicios

6.8/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Jose Azuela, Ann Arbor, MI

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy sucio
Un hotel el cual tiene su mayor virtud la ubicación. Pero pesimo servicio en recepcion y sus politicas de limpieza no son adecuadas.

8/10 Bueno

eunice

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
staff is Professional
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Debra, Carleton

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Ants in the rooms... Everything else not bad
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management, el 18 mar. 2024
Dear Debra, All of us at Extended Stay America are thrilled to know you loved your time with us and enjoyed your room! However, we are sorry for your cleanliness issues and will treat them promptly. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

10/10 Excelente

Winston

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

6/10 Aceptable

Adam

No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Christopher

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Check-in was wonderful. Was told by staff breakfast ended at 9- instead of 9:30. Wish there were more options for the selection. Wish the room was slightly updated compared to other Extended properties we’ve stayed at
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Management, el 19 feb. 2024
Dear Christopher, Thank you for your positive feedback on the check-in experience. However, we apologize for any confusion about breakfast timing and appreciate your understanding. Your insights regarding the selection and room updates are duly noted. We value your preferences and assure you that we continuously strive to enhance our offerings. Your feedback helps us in our commitment to providing an improved and satisfying stay for our guests. We hope to have the opportunity to welcome you again in the future.Sincerely,Hotel Management

2/10 Terrible

Shawnda

Se hospedó 2 noches en febrero de 2024

2/10 Terrible

Johnny

Se hospedó 2 noches en febrero de 2024

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sleep
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Thomas

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Erinne

Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff were welcoming and accommodating
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management , el 14 ene. 2024
Dear Erinne, We take pride in the genuine hospitality and level of service provided by our associates. It always brings us joy to see their efforts recognized and when guests share how welcome they felt during their stay. Reviews like yours reinforce the high standards we aim to meet for every guest. We were honored to have you as our guest at Extended Stay America, and we hope to see you again soon.Sincerely,Hotel Management

4/10 Malo

Jen

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Orlando Chavez

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
As soon as we walked into the reception we perceived the smell of weed, it was very notorious that the receptionist was under the influence, but we had to sign a paper stating that we were not going to smoke in the room. When we got into the room there were roaches on the wall, the floor, kitchen counter tops and sink. I do not recommend this hotel at all.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management, el 9 ene. 2024
Dear Orlando Chavez, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

10/10 Excelente

jongman

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 25 noches en noviembre de 2023

8/10 Bueno

Don

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not overly fancy but a good deal for the price.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management, el 6 dic. 2023
Dear Don, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. It is our goal to deliver excellent value at a great price, so it is wonderful to know this was your experience. We believe that fresh, comfortable accommodations and excellent customer service make us a perfect choice. We appreciate your business and hope to welcome you again the next time you're in the area.Sincerely,Hotel Management

2/10 Terrible

Nikki

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The manager on duty Latisa was horribly rude to us. Making us feel like we were the problem that the room that we were assigned to wasn’t anywhere near ready for us when we arrived to the hotel around 4pm. She would talk over us and wouldn’t give us a caring apology for making us feel unwelcome and not heard. She made us feel so uncomfortable and her only solution was to offer us a full refund and not even stay at the hotel. There was no way we were going to stay after the way she made us feel and how she treated us. Terrible customer service skills!!!!!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management , el 30 nov. 2023
Dear Nikki, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

10/10 Excelente

Rodolfo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Drew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel may be a little older but I'd definitely stay again. Tucked away and quiet. Many dining options in the area and easy access to/from highway, although traffic can be heavy at times getting around on Ford Rd.
Se hospedó 2 noches en noviembre de 2023

4/10 Malo

Myron

No le gustó: Limpieza y servicio y personal
The said they serve breakfast , which they didn't, they only had coffee.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management, el 18 nov. 2023
Dear Myron, Thank you for being our guest and informing us about your stay. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely, Hotel Management

10/10 Excelente

Adam

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice staff, clean room, and super cool little kitchen in the room!
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Management, el 30 oct. 2023
Dear Adam, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our superb team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the city.Sincerely,Hotel Management

10/10 Excelente

Dorothea

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Roderick, Killeen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
very quiet, Clean
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Jaron

Se hospedó 1 noche en octubre de 2023

2/10 Terrible

HONGYEON

Se hospedó 4 noches en septiembre de 2023

4/10 Malo

Jeffrey

Viaje de negocios
No le gustó: Condiciones de la propiedad
Bottom of the Barrel.
This place is so run down and has zero amenities. No Gym, No Ice Machine to start. The rate was $204 per night, which is robbery for a 1.5 star property. Definitely NOT a business trip hotel. It looks like a homeless shelter in some aspects.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Management, el 15 sept. 2023
Dear Jeffrey, We appreciate your feedback and apologize for any inconvenience you faced during your stay. We continuously strive to improve our services and amenities based on guest feedback. While we may not offer all the amenities of a higher-star property, we aim to provide clean and comfortable accommodations at competitive rates. Your comments will help us in our ongoing efforts to enhance the guest experience. Thank you for staying with us, and we hope you might consider us for future visits.Sincerely,Hotel Management

4/10 Malo

Dhaval

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en julio de 2023

8/10 Bueno

Nuha, twinsburg

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I like the comfy bed, room was very clean not bad for the price
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Management , el 24 jul. 2023
Dear Nuha, Thank you for including Extended Stay America in your travel plans and sharing your review. We are glad you enjoyed your stay and are delighted our hotel offers everything you need for a convenient stay. Traveling can be challenging enough, so we strive to make it stress-free for all our guests! Should your travels bring you back this way, we would be pleased to host you again.Sincerely,Hotel Management

2/10 Terrible

Laurent, Belleville

No le gustó: Limpieza y condiciones de la propiedad
I've stayed at other extended stays and has a pleasant experience... This one however was not... Front desk attendant .. When he chose to show up was totally unprofessional and the place smelled so bad it almost made you gag... The room was nasty and smelled horrible as well... My wife and I opened the Windows left to go eat but it did not fix the problem... We ended up just leaving the property we could not bring ourselves to stay in those conditions... we canceled our second day and ended up going to a different property for rest of the weekend
Se hospedó 2 noches en junio de 2023
Respuesta de Hotel Management, el 7 jun. 2023
Dear Laurent, On behalf of our team, we appreciate you staying with us and providing a review. Our top priority is to ensure our guests have a comfortable and enjoyable stay with attentive and friendly staff. We apologize that your experience did not meet our high standards, and we have shared your feedback with our team to take immediate action. Your honest feedback is valuable as we strive to improve our services. We hope to welcome you back soon and provide you with the exceptional stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Shirley

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Scottie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bowling Trip
Other than the room spell, nothing a plug in air freshener couldn’t fix, everything was great.
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Jessica

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Brad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023

2/10 Terrible

LELAND, Westland

No le gustó: Servicio y personal
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Lingmin

Se hospedó 2 noches en abril de 2023

10/10 Excelente

Brady

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Francisco

Se hospedó 1 noche en abril de 2023

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quiet peaceful stay
Quiet stay, room was clean. Was warned ahead of time of how room keys get demagnetized, helpful. Woman who helped me checkout was the best! Would recommend and i will be staying at this location again.
Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Management, el 27 mar. 2023
Dear Guest, Thank you for choosing Extended Stay America and posting your thoughtful review. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests noticed their efforts. We also appreciate you recommending us to fellow travelers, and we look forward to welcoming you back soon!Sincerely,Hotel Management

6/10 Aceptable

Shelby, Westland

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Property needs some updates. The furniture in the rooms look like it came from the Salvation Army. Everything just looks so old. Carpet was stained but vacuumed of course and the beds are really small.
Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Management, el 26 mar. 2023
Dear Shelby, Thank you for evaluating your visit and sharing your feedback. We genuinely value our guest's comments and opinions as we continually strive to improve our services and accommodations. We apologize that our in-room amenities did not meet your expectations. We agree some parts of our hotel are starting to show their age, and we are having the same conversation with our Brand leaders. In the meantime, our housekeeping staff is committed to keeping our facilities clean and well-maintained throughout our hotel. Therefore, we hope you enjoyed our services and facilities despite this issue. We hope you will return for a more pleasing experience next time you revisit our area.Sincerely, Hotel Management

6/10 Aceptable

David

Viaje familiar
Le gustó: Limpieza y servicio y personal
Staff always friendly. Place smells heavily of smoke
Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Management, el 21 mar. 2023
Dear David, Thank you for being our guest. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Thank you for bringing this issue to our attention, and we apologize for the inconvenience this caused. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management

10/10 Excelente

Thang

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place to stay a lot off space car park !!!
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Thang

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Look nice location peaceful!!
Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Management , el 17 mar. 2023
Dear Thang, Thank you for choosing Extended Stay America. We were pleased to exceed your expectations during your visit to Canton. We appreciate you for being our guest, and if you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,Hotel Management

8/10 Bueno

Steven

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient location Friendly staff
Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

Ashley

Le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

Roberto

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not very happy.
Drove and was told after I paid for the room at a rest stop. At 1:00am that they stop doing check ins at 11:00 so needless to say they wouldn’t let me in or refund me. Slept in my car at 2:00am thanks to them.
Se hospedó 1 noche en febrero de 2023
Respuesta de Hotel Management , el 2 mar. 2023
Dear Guest, Please accept our apologies for the issue with your reservation and for the frustrations you experienced due to not receiving the room you booked. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns regarding your charges. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Management

10/10 Excelente

Merrietta

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Happy that the hotel was off of the highly congested Ford road. Hotel was behind Beaumont Medical building.It was quiet. Hotel was full because of the power outages, in Michigan.
Se hospedó 1 noche en febrero de 2023
Respuesta de Hotel Management, el 27 feb. 2023
Dear Merrietta, Thank you for sharing your impressions of our hotel. We are delighted that you enjoyed your time with us and that our proximity to the highway and the Beaumont Medical building was perfect for your needs. Traveling can be challenging enough, so we at Extended Stay America strive to make it stress-free for all our guests! We would happily host you again if your travels bring you back this way.Sincerely,Hotel Management

8/10 Bueno

Karyn L

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Modern, clean, comfortable, and affordable.
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Todd

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super friendly staff, clean property, clean room.
Se hospedó 1 noche en enero de 2023
Respuesta de Hotel Management, el 4 feb. 2023
Dear Todd, Thank you for being our guest and posting your review. We are glad we exceeded your expectations and that you thoroughly enjoyed your time with us. Your compliments for our associates are appreciated and shared with the entire team for encouragement. Thanks again for your review of our rooms, and we hope to host you soon at Extended Stay America again.Sincerely,Hotel Management

8/10 Bueno

Dallas, Buckeye

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Everything with our stay was great, however if you're going to advertise breakfast as an amenity I feel it needs to include more than coffee & oatmeal packages.