First, I booked this hotel because I thought I could save money. It was not mentioned on the hotel website that we have to pay 20 dollars for parking space at the hotel.
Secondly, It was mentioned that there is a free breakfast for two people as booked. There was no breakfast at all. We were not the only ones who questioned this.
Third, There was one very tiny bottle for each shampoo and conditioner; one very tiny bar of soap in the bathroom and in the sink. All these for two people!
The room was dirty; there was hair on the hairdryer. The swimming pool was advertised too but not available.
We were told to come back again at past 4 to be able to get a room on the first floor. They did not even try their best to give us the room as promised. However, the staff was over-friendly.
All in all, the room is a dump, the toilet is dilapidated, and the carpets are totally dirty.
Clients like us deserve appropriate and efficient service too.