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Opiniones de Extended Stay America Suites Chicago Elgin West Dundee

2.5 out of 5

Opiniones

6.4
Puntuación de 10, es decir, Excelente. Basada en 66 de 219 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 41 de 219 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 31 de 219 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 29 de 219 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 52 de 219 opiniones" "

7.0/10

Limpieza

7.4/10

Servicio y personal

6.2/10

Servicios

6.8/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Antonio

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente servicio precio y ubicación
Se hospedó 8 noches en agosto de 2023
Respuesta de Hotel Management, el 7 sept. 2023
Dear Antonio, Thank you so much for your outstanding review. We are glad that everything went well during your time with us and that you had a memorable experience. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

8/10 Bueno

María G

Viaje familiar
El lugar está bien para una estancia corta. El desayuno es únicamente un café y pan.
Se hospedó 1 noche en febrero de 2023
Respuesta de Hotel Management, el 27 feb. 2023
Dear María, Thank you for choosing Extended Stay America for your recent visit. We are glad to learn that you enjoyed most aspects of your stay. However, your total satisfaction is our primary objective; therefore, we apologize for the disappointment with the choices we offered for our grab-and-go breakfast. We will share this review with the appropriate individuals to see what we can do to meet our guest’s expectations. It was a pleasure hosting you, and we hope you will return for a more exceptional experience.Sincerely,Hotel Management

4/10 Malo

Guadalupe

Se hospedó 1 noche en enero de 2023

10/10 Excelente

Luis

Se hospedó 1 noche en octubre de 2022

2/10 Terrible

Cliente verificado

Viaje en pareja
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal y servicios
No me dejaron quedarme ya que mi licencia dice que vivo a 4millas aproximadamente del hotel.. esta informacion no la encontre en ningun lado
Se hospedó 1 noche en junio de 2021
Respuesta de Hotel Management, el 29 jun. 2021
Thank you for taking the time to review our hotel. We regret we were not able to accommodate you due to our hotel policy. Please know, we have taken note of your concerns and will share your comments with the appropriate individuals to ensure we are communicating this more clearly. Thank you again, we appreciate your business. Sincerely, Hotel Management

10/10 Excelente

Korbin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The morn updates
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Management, el 10 ene. 2024
Dear Korbin, Thank you for choosing Extended Stay America for your visit. We are glad that you had a pleasant stay overall. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de GM, el 27 feb. 2024
Dear Jose,Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.

10/10 Excelente

Norma

Se hospedó 2 noches en diciembre de 2023
Respuesta de GM, el 27 feb. 2024
One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chicago - Elgin - West Dundee takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve

8/10 Bueno

Amber

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Large room
Was perfect for our trip enough space for all of us
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Alex

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The floors were very dirty and there was boogers on the walls in the bathroom, the first until I entered smelled like curry so I asked for a different room but the 2nd room had sticky floors and mucus on the bathroom room walls
Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Management, el 4 nov. 2023
Dear Alex, Thank you for taking the time to share your review. We apologize for the condition of our suites not being up to par and for any inconvenience caused by switching rooms after your arrival. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Chicago.Sincerely,Hotel Management

6/10 Aceptable

Curtis

Se hospedó 5 noches en junio de 2023

2/10 Terrible

Bethsaida

Viaje de negocios, Viaje en pareja
No le gustó: Condiciones de la propiedad
Mold on the bathrooms and broken air vent. Smelled and felt humid and nasty in the room.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hotel Management, el 17 oct. 2023
Dear Bethsaida, Thank you for your recent review of your stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

4/10 Malo

Jorge

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
What is going on in that facility? ... Dirty, unfriendly, really bad experience. Never again in this hotel chain
Se hospedó 2 noches en septiembre de 2023
Respuesta de Hotel Management, el 26 sept. 2023
Dear Jorge, Thank you for sharing your thoughts on your recent stay with us. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We sincerely apologize that we did not meet these standards during your visit. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. Your candid feedback is invaluable in our continuous efforts to improve. We look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management

2/10 Terrible

Verakisha

Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Nancy, Sauk Village

Viaje familiar
Le gustó: Condiciones de la propiedad
People was were friendly and very helpful. Quick at helping us when our tv didn’t work. Even changed our room.
Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Brandon

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Basically robbed me. Bever got to enter my room i booked it online and when I showed up i was told i didnt have a room
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Management, el 2 sept. 2023
Dear Brandon, Thank you for your review. We are sorry for any frustrations you experienced with your reservations. We are looking into the matter to see what went wrong. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management

2/10 Terrible

Jamal

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Luqman

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and inexpensive.
Se hospedó 2 noches en agosto de 2023
Respuesta de Hotel Management, el 23 ago. 2023
Dear Luqman, Thank you for your review of Extended Stay America. We are thrilled to receive your generous comments and that you found our hotel so comfortable and spotless. Hosting you again when you return to the city would be an honor. Have a wonderful day, and travel safely.Sincerely,Hotel Management

6/10 Aceptable

Mary

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

David

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Room was clean, overwhelming smell in the room bothered my allergies. Room decor extremely outdated.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Joanna

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Christine

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The toilet was overflowing and when I called the front desk for help at 11pm they told me they would out a work order in for maintenance but they wouldn’t be in until 8 am. When it happened again, I called the desk they told me to put towels down. When I told them I was out of towels they said I would have to bring the towels I used down to the front office before they could Give me any more. I told them I literally had water from the bathroom to the front door. I asked if they could come and take the old towels and bring me New ones - since it was now 11:30 pm and I was in my pajamas they said no. He did tell me that I should turn the water off to the toilet. He also informed me that there were no other rooms open for me to move to. I believe that no matter what kind of hotel you stay in, a functioning toilet is a minimal requirement. I’m addition to that, the room was dirty and pretty beat up. The Kleenex box was stuck to the bathroom sink and the refrigerator had dings all over it. I’ll never stay at an extended stay again
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Management , el 14 ago. 2023
Dear Christine, Thank you for reviewing our hotel. We are sorry for the maintenance issues you experienced during your recent stay. While our engineering department strives to work as quickly as possible to get everything fully operational, we apologize for any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

10/10 Excelente

Jacqueline

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything from the room to the breakfast!!Great customer service!
Se hospedó 2 noches en julio de 2023
Respuesta de Hotel Management, el 2 ago. 2023
Dear Jacqueline, On behalf of our team at Extended Stay America, thank you for the excellent rating. We're thrilled to hear that you enjoyed every aspect of your stay with us, from the room to the breakfast. Our team takes pride in providing great customer service to ensure our guests have a memorable stay. Your kind words are truly appreciated, and we hope to welcome you back soon for another fantastic visit.Sincerely,Hotel Management

10/10 Excelente

Yannan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

4/10 Malo

Lourdes

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Ethan

Viaje en pareja, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed in the 2 bedroom suite with kitchen. Great stay. Would stay again.
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Oleksandra

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Hector

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Out of all the extended stays that i have stayed at in the last 3 years this one is the cleanest one around in the chicagoland area very well upkept and maintained very clean the halls dont smell at all either great staff very helpful.
Se hospedó 1 noche en julio de 2023
Respuesta de Mirian Leon, el 25 jul. 2023
Thank you for taking the time to provide your positive feedback, see you in your next stay!Management.

10/10 Excelente

Emily

Se hospedó 2 noches en julio de 2023

10/10 Excelente

Roberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place
Se hospedó 3 noches en julio de 2023

2/10 Terrible

Rajeev

Viaje familiar
No le gustó: Servicio y personal
We had to wait almost an hour to Check in
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Management , el 15 jul. 2023
Dear Rajeev, We regret that we couldn't give you a better impression from the moment you arrived and for the frustration caused by waiting to be checked in. In high occupancy times, slight delays can occur, and we want to extend our gratitude for your patience with this situation. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for the hold. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

10/10 Excelente

kristine

Se hospedó 1 noche en julio de 2023

10/10 Excelente

albert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
thanx very much
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Management , el 3 jul. 2023
Dear albert, We are happy you chose Extended Stay America for your recent visit to Chicago. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. Thank you for taking time out of your day to recognize our efforts, and we hope to see you again soon.Sincerely,Hotel Management

10/10 Excelente

Daniela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en junio de 2023

10/10 Excelente

Karina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy buen lugar y accesible
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Paul

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
They double billed me, had to wait an hour to check-in.
Respuesta de Hotel Management , el 29 jun. 2023
Dear Paul, Thank you for choosing us. We are sorry for your experience on arrival and the delay in the check-in process. Please allow us to review our process, and in the meantime, you can connect with our hotel desk for further assistance. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant improvement. Sincerely,Hotel Management

8/10 Bueno

John

Se hospedó 3 noches en junio de 2023

4/10 Malo

Jaime

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Cesar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Petar

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en mayo de 2023

2/10 Terrible

Ramasastry

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This place is very different from a typical hotel - apparently a converted apartment complex. The rooms are really old, floors not clean. The front desk staff did not seem 'happy' to receive guests. No mention of the breakfast, and we realized why the next morning. The breakfast area is closed and there is no heads up at check-in. (Expedia still lists "free breakfast"). We were told the luggage carts are inside each 'building' but there are none. There is not even an ice machine in each building, you have to go to the main biulding to get everything. There are no utensils that come with the room, but need to be requested and picked up. Then the utensils are of very cheap quality. The fridge in the room, did not break (so technicallyl still working) but it is not at all cold. At this point, we stopped asking for anything. NOT RECOMMENDED for families that especially think that they can treat this stay like a home and not have to worry about anything.
Se hospedó 2 noches en mayo de 2023
Respuesta de Hotel Management, el 30 may. 2023
Dear Ramasastry, We apologize for your disappointing stay and any inconveniences you experienced. We take your feedback seriously and will address concerns with our team. We apologize for any miscommunication and inconvenience with the breakfast area. We'll review our processes and take the necessary steps for a better experience in the future. We value your feedback and hope to make it up to you.Sincerely,Hotel Management

6/10 Aceptable

Vaibhav

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Too expensive based on how the property is.
Se hospedó 1 noche en mayo de 2023
Respuesta de Hotel Management, el 28 may. 2023
Dear Vaibhav, We thank you for taking the time to share your recent experience at our hotel. We are sorry to disappoint you that you found our hotel expensive. With our complimentary grab-and-go breakfast, free Wi-Fi, and spacious suites, which include fully equipped kitchens, we are of great value relative to many other hotels in the area. Therefore, we regret not meeting your expectations regarding the property and the price you paid. Thank you again for your feedback, and we hope you will allow us to host you again.Sincerely,Hotel Management

8/10 Bueno

Connie

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The room was not clean. The bathroom and kitchen floors were not clean. The couch had a hole in the arm. The outside of the property was clean. Looks good from the outside. check in person was very nice.
Se hospedó 1 noche en mayo de 2023
Respuesta de Hotel Management, el 1 jun. 2023
Dear Connie, Thank you for your recent stay at Extended Stay America. We apologize for the cleanliness issues in your bathroom and kitchen and the condition of the couch. We appreciate your feedback and will work to improve our services. We are glad you had a positive check-in experience and hope to provide an even better stay in the future.Sincerely,Hotel Management

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Front Desk Alberto very rude!
Terrible customer service. No help at all. In no type of way tried to resolve an issue. Alberto front desk is terrible and rude.
Se hospedó 2 noches en mayo de 2023
Respuesta de Hotel Management, el 12 may. 2023
Dear Guest, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

6/10 Aceptable

Walter

Le gustó: Limpieza
Room was OK, but in an area that was being renovated and was a mess. Advertised breakfast included with room. Breakfast essentially consisted of a coffee and a couple of muffins.
Se hospedó 1 noche en mayo de 2023
Respuesta de Hotel Management, el 11 may. 2023
Dear Walter, Thank you for being our guest and sharing your experience. We are glad you loved your guest room, but we are sorry for the inconvenience you experienced due to our ongoing remodel. We hope you can return when the work is complete, as we would like you to experience our new and improved accommodations. Thank you again, and safe travels.Sincerely,Hotel Management

6/10 Aceptable

Joe

Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2023

8/10 Bueno

steven

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en abril de 2023

2/10 Terrible

Joanna, Elgin

Se hospedó 1 noche en abril de 2023

6/10 Aceptable

Nyaradzo

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en abril de 2023