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Opiniones de Quality Inn Clarksville - Exit 11

2.5 out of 5
Quality Inn Clarksville - Exit 11
700 Sango Rd, Clarksville, TN

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 155 de 497 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 171 de 497 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 75 de 497 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 49 de 497 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 47 de 497 opiniones" "

7.6/10

Limpieza

8.2/10

Servicio y personal

7.4/10

Servicios

7.2/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2021
Respuesta de Manager, el 18 feb. 2021
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

8/10 Bueno

Paul

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Was pleasantly surprised at how clean and nice the hotel was. Workers were very nice, would recommend
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Paul,We appreciate your kind words about our cleanliness and friendly staff. Thank you for recommending our hotel. If you have any further feedback, feel free to reach out to us. We hope to welcome you back in the future!

6/10 Aceptable

Robin

Viaje familiar con niños
Le gustó: Servicio y personal
It is a nice place to stay, we got 2 rooms. The only thing is they are in the middle of a remodeling. Stuff was nice and helpful.
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Robin, Thank you for sharing your experience with us! We're thrilled to hear that you found our staff helpful during your stay. We appreciate your understanding regarding our ongoing renovations, and we hope you'll consider visiting us again in the future to see the improvements firsthand.

4/10 Malo

Joseph

Viaje familiar
No le gustó: Servicios
The room was clean, comfortable and great. However, the workout room was a joke, with one of the four machines broken. Continental breakfast was good. They are remodeling, so the halls were messy.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 24 mar. 2024
Hello Joseph,We are delighted to hear you found your room clean and comfortable. Our team appreciates your feedback on the workout room and continental breakfast. Please accept our apologies for any inconvenience caused by the remodeling process. Your comments will be shared with the relevant departments for review and improvements moving forward.

10/10 Excelente

Penni, Johnson City

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 3 ene. 2024
Hello Penni,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. We hope to welcome you back in the future for another exceptional stay.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place
Bed and pillows were very comfortable. No towel racks in the bathroom. Breakfast was typical, with oatmeal, packaged pastries, scrambled eggs and sausage.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 30 dic. 2023
Dear Guest,We appreciate your feedback regarding the comfort of the bed and pillows. We apologize for any inconvenience caused by the lack of towel racks in the bathroom. We strive to provide a satisfactory breakfast experience and take note of your comments on the selection offered. Thank you for bringing these points to our attention and we hope to welcome you back in the future for an even better stay.

10/10 Excelente

Barbara

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 9 nov. 2023
Hello Barbara,Thank you so much for giving our hotel a perfect rating! We're thrilled to hear that you had a wonderful stay with us. We appreciate your kind words and are delighted that our team provided excellent service. We hope to welcome you back again soon for another outstanding experience.

10/10 Excelente

Earl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 2 nov. 2023
Hello Earl,Thank you for sharing your exceptional rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we appreciate your kind words. We hope to have the pleasure of welcoming you back again soon for another remarkable stay.

8/10 Bueno

Monika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overall stay was very nice.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 29 oct. 2023
Hello Monika,Thank you for your positive feedback! We're glad you had a pleasant stay with us.

4/10 Malo

yoon

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 18 nov. 2023
Hello yoon, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at our hotel did not meet your expectations. We value your comments and will share them with our team for further improvement. We always strive to provide a comfortable and pleasant stay for our guests, and we apologize if we fell short in any way. Your feedback is valuable to us as it helps us enhance our services.

10/10 Excelente

Rashmi

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 9 nov. 2023
Hello Rashmi,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel. We strive to provide exceptional service and amenities to all our guests. Your kind words will be shared with our team, who will be thrilled to know they made your stay memorable. We would love to welcome you back in the future for another wonderful stay.

2/10 Terrible

Alicia

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 14 oct. 2023
Hello Alicia,We apologize for your unsatisfactory experience. Please provide more details so we can address your concerns and improve our services.

8/10 Bueno

angie

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 10 oct. 2023
Hello angie,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excelente

Sharon

Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 28 sept. 2023
Hello Sharon,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excelente

Glenda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 27 sept. 2023
Hello Glenda,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excelente

Matthew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 24 sept. 2023
Hello Matthew,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Malo

Derrick

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Pool area was closed and disgusting looking which you had to look at to go to the elevator. Speaking of elevator my husband got stuck in it and when it finally opened the staff person asked him what are you doing in there.... um being trapped and he said oooh ok and then husband asked where the stairs were. Room was not well maintained lots of peeling paint but atleast the sheets were clean and they left fresh towels. But the traffic entrance is horrible. To exit that parking lot is horribly hard you at the peak of a hard curve in the road which is busy and you better make sure to watch the traffic coming out of the mcdonalds just to the left which is also trying to get on the same road. We will never stay at this location again.
Se hospedó 3 noches en agosto de 2023
Respuesta de Manager, el 4 sept. 2023
Hello Derrick, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

8/10 Bueno

Juanita

Le gustó: Servicio y personal
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 29 ago. 2023
Hello Juanita,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Aceptable

Tammy

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Didnt like having to go outside to smoke
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 27 ago. 2023
Hello Tammy,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

6/10 Aceptable

Shawn

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Needs to be updated.
This hotel would be a pretty decent place to stay if it was 2003. This hotel needs a serious update. No charging ports to power cell phones etc.. I plugged the charger in the wall and it fell out of the socket. The carpets have seen their best years, years ago. The hotel is worn and tired looking. It might have had a semi recent overhaul but the quality of the craftsmanship is a do it your selfie. Take out a loan, pay a good contractor (it will be expensive) and then reap the rewards of more business then you could have ver hope for. Until then, it will be a 2.5 star hotel.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 16 ago. 2023
Hi Shawn,I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective on our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

10/10 Excelente

Ronald

Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 2 sept. 2023
Hello Ronald,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

8/10 Bueno

Robert

Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 31 ago. 2023
Hello Robert,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Bueno

gary

Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 29 ago. 2023
Hello gary,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Bueno

Robert

Le gustó: Limpieza y servicio y personal
Staff was very nice.
Se hospedó 1 noche en agosto de 2023
Respuesta de Tejas Patel, el 5 ago. 2023
Hello Robert, thank you for feedback on your stay. Please come see us again next time you're in Clarksville and I promise we'll make that 4 a 5 star experience. Have a great day!

8/10 Bueno

Aaliyah

Se hospedó 1 noche en agosto de 2023
Respuesta de TJ Patel, el 25 ago. 2023
Thank you so much for your feedback Aaliyah.

10/10 Excelente

neal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay
my check in was great, JAY the desk clerk was very friendly and quick. He impressed me! the room was very clean and quite .
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 4 ago. 2023
Hello neal,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our room as well as our clerk. Please do come see us again.

6/10 Aceptable

lisa

Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 17 ago. 2023
Hello lisa, Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excelente

Yandy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quiet
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 28 jul. 2023
Hello Yandy,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excelente

Zoe

Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 4 ago. 2023
Hello Zoe,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

8/10 Bueno

Janell

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The staff was wonderful.
The hotel itself was comfortable enough. Seemed,quite clean and the staff was.wonderful. They worked very hard to make everything nice for the guests. Our biggest problem is we looked specifically for a place with a pool. The hotel description says a pool but it wasn't even open. Not as in closed for a few hours, it hasn't even been open for the whole season. Very disappointing.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 4 jul. 2023
Hello Janell, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

8/10 Bueno

Elizabeth

Viaje familiar
Le gustó: Limpieza y servicio y personal
We needed a convenient and affordable stop over for one night, amenities (like pool which was not usable) were not important to us. That said, this facility is older and beginning to show 'her/his' age. The grounds were a little shaggy but that is cosmetic. Personnel were extremely welcoming. And this was what we needed. The continental breakfast was adequate but nothing to write home about.
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 4 jul. 2023
Hello Elizabeth,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

8/10 Bueno

Peter

Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 5 jul. 2023
Hello Peter,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Hotel was pretty old and outdated. It was mid June and pool was covered and closed.
Se hospedó 2 noches en junio de 2023
Respuesta de Manager, el 28 jun. 2023
Hello Guest, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Excelente

Michele

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay!
It was a nice, clean and quiet place to stay. Was easy to get to as well with a few restaurants nearby.
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 27 jun. 2023
Hello Michele,Thank you for your valuable opinion regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

6/10 Aceptable

Ronald

Viaje familiar
Le gustó: Limpieza y servicio y personal
Was clean. Tub faucet was not plush with the wall , sinks faucet was too small for the counter and bowl. Toilet took forever when flushing. Second night there, when returning to hotel, after being gone all day, the beds were not made.
Se hospedó 3 noches en junio de 2023
Respuesta de Manager, el 27 jun. 2023
Hello Ronald,Thank you for your review and comments regarding our toilet and comments about our tub. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Bueno

SHEMIKA

Le gustó: Limpieza
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 24 jun. 2023
Hello SHEMIKA,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excelente

cynthia, jacksonville

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 22 jun. 2023
Hello cynthia,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very Disappointed
They do not advise on website that the hold amount on your credit or debit card for amenities is $150. They advertise a pool. The pool is closed under construction again not advertised. The breakfast was awful and poor amount of choices, even coffee sucked. Cleanliness is only surface clean. Refrigerator had a can of coke left in freezer ready to explode. Place needs updated all they did was paint over the blemishes. Will not stay there again and do not recommend.
Se hospedó 2 noches en junio de 2023
Respuesta de Manager, el 14 jun. 2023
Hello Guest, I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Have stayed a better Hotels on Hwy 76
The bathroom light for the shower area was out and it made that area dark. The housekeeping didn’t clean room upon our request. The outlets didn’t work on the lamp to charge my phone. We got our keys locked out by the front desk. Have to get it registered in the system again for our last stay which was paid for todays. Closet had a hold cut in the sheetrock. The don’t serve any meats for their breakfast at all.
Se hospedó 2 noches en junio de 2023
Respuesta de Manager, el 12 jun. 2023
Dear Guest,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 Excelente

Barbara

Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 30 jun. 2023
Hello Barbara,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

4/10 Malo

Matthew

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Pool closed
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 12 jun. 2023
Hello Matthew,We can't thank you enough for sharing your feedback with regards to our pool. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

2/10 Terrible

Daniel B

Viaje familiar
Se hospedó 2 noches en mayo de 2023
Respuesta de Manager, el 31 may. 2023
Hello Daniel B, Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Bueno

Norine

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 27 may. 2023
Hello Norine,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excelente

GAYLE

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Great stay for the price
Great hotel for the price. No complaints
Se hospedó 3 noches en mayo de 2023
Respuesta de Manager, el 23 may. 2023
Hi Gayle,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Bueno

Allen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 20 may. 2023
Hello Allen,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Bueno

ROLAND

Viaje en pareja
Le gustó: Limpieza y servicio y personal
GOOD PRICE BUT COULD USE SOME REPAIRS
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 10 may. 2023
Hi Roland,Thank you for sharing how we have provided you with clean accommodations and great value for money. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay.

6/10 Aceptable

Moniquea

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
the upstairs hallway smelled badly. They need new carpeting. I appreciate that the managers allow employees to have their young children with them, but I wonder if they are not paid enough and cannot afford safe childcare.
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 8 may. 2023
Hello Moniquea, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Tina

No le gustó: Limpieza y servicio y personal
Beware not what it seems
Was required to give 150.00 cash deposit even though I had a major credit card. Hotel smells old and musty. Loud fan running in bathroom all night and no way to turn off.
Se hospedó 1 noche en abril de 2023
Respuesta de Manager, el 2 may. 2023
Hello Tina,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Bueno

Lisa

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de Manager, el 2 may. 2023
Hello Lisa,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Aceptable

Denise

Viaje familiar
Needs updating. The bathtub/shower was hard to stand in...the floor was really rounded....the door seal was coming off and our hair dryer didnt work
Se hospedó 1 noche en abril de 2023
Respuesta de Manager, el 30 abr. 2023
Hello Denise,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.