Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 155 de 517 opiniones" "
10 - Excelente
155
Puntuación de 8, es decir, Bueno. Basada en 126 de 517 opiniones" "
8 - Bueno
126
Puntuación de 6, es decir, Aceptable. Basada en 68 de 517 opiniones" "
6 - Aceptable
68
Puntuación de 4, es decir, Malo. Basada en 54 de 517 opiniones" "
4 - Malo
54
Puntuación de 2, es decir, Terrible. Basada en 114 de 517 opiniones" "
2 - Terrible
114
7.0/10
Limpieza
6.8/10
Servicio y personal
6.2/10
Servicios
6.6/10
Condiciones de la propiedad
6.4/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Francis
15 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bery bery good
Francis
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager., el 16 mar. 2024
Dear Guest,Thank you for the review. I’m glad we could provide a nice room and great service. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.
10/10 Excelente
Edwin
26 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Limpio y sin ruido.
Edwin
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager., el 27 sept. 2023
Dear Edwin,Thank you for taking the time to leave a review. We are thrilled to note that you found the clean room and had a good experience. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely,Hotel Manager.
2/10 Terrible
Andrew stevens
19 sept. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Andrew stevens
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 31 oct. 2023
Dear Andrew stevens,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager
8/10 Bueno
Leo
26 mar. 2023
Leo
Se hospedó 1 noche en marzo de 2023
6/10 Aceptable
EFRAIN
Viaje familiar
6 dic. 2022
Le gustó: Comodidad de las habitaciones
EFRAIN
Se hospedó 5 noches en noviembre de 2022
10/10 Excelente
Erix Vasquez
21 ago. 2022
Erix Vasquez
Se hospedó 1 noche en agosto de 2022
2/10 Terrible
Gamaliel
Viaje familiar
30 may. 2022
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Solicite transporte a las 6 y no estaba listo me dijeron que esperara 5 minutos y el transporte llegó 30 minutos después muy desorganizado
Gamaliel
Se hospedó 1 noche en mayo de 2022
8/10 Bueno
ricardo
11 may. 2022
ricardo
Se hospedó 1 noche en mayo de 2022
Respuesta de Sophia CSR, el 12 may. 2022
Dear Ricardo,
We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.
10/10 Excelente
Laura
Viaje en grupo
12 abr. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly and attentive staff any the counter
Laura
Se hospedó 1 noche en abril de 2022
Respuesta de Sophia CSR, el 12 abr. 2022
Hi Laura,
Glad to see your review. We every day strive to maintain our hotel clean and pleasant more than what our guests come to expect from us. If you have any further suggestions to make your next stay superior, then please get in touch with us.
10/10 Excelente
OSCAR
8 abr. 2022
OSCAR
Se hospedó 1 noche en abril de 2022
Respuesta de Sophia CSR, el 11 abr. 2022
Hi Oscar,
We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.
8/10 Bueno
Cristobal
Viaje familiar con niños
3 mar. 2022
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
No hacen limpieza todos los días en las habitaciones
Cristobal
Se hospedó 4 noches en febrero de 2022
Respuesta de Sophia CSR, el 3 mar. 2022
Hi Christobal,
We are glad to know that you had a nice stay with us. However, our goal is to make our guests 100% satisfied. Therefore, we will share your issue regarding the cleanliness with the concerned team for improvements. Hope you will give us another opportunity to provide you with a better stay.
10/10 Excelente
Leonardo
8 ene. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo bien
Leonardo
Se hospedó 1 noche en enero de 2022
Respuesta de Sophia, CSR, el 10 ene. 2022
Hi Leonardo,
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!
10/10 Excelente
Juan Carlos
Viaje de negocios
13 dic. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente inmueble
Muy bien todo
Juan Carlos
Se hospedó 1 noche en diciembre de 2021
Respuesta de Sophia, CSR, el 14 dic. 2021
Mr. Juan,
Thanks a million for posting such a fascinating note about our facilities and services. We are so inspired to see your great review post your stay. We promise to remain committed with our hard work to provide our every guest with marvelous accommodations.
10/10 Excelente
Emilio
26 oct. 2021
Emilio
Se hospedó 1 noche en octubre de 2021
8/10 Bueno
Luis Alfredo
Viaje familiar
3 ago. 2021
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Para dormir y tomar e avion al dia siguiente esta bien.
Luis Alfredo
Se hospedó 1 noche en agosto de 2021
Respuesta de Sophia, CSR, el 5 ago. 2021
Hello,
Thank you for choosing us for your recent stay. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team. We are looking forward to serving you again on your future travels.
2/10 Terrible
Cliente verificado
Viaje familiar
22 jul. 2021
No le gustó: Limpieza, servicios, condiciones de la propiedad
No hubo agua caliente 2 días, la zona de la alberca techada en construcción, ropa de cama sucia
Cliente verificado
Se hospedó 5 noches en julio de 2021
Respuesta de Sophia, CSR, el 23 jul. 2021
Hello,
Thank you for sharing your review. We apologize for the inconvenience faced by you. We will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
2/10 Terrible
Cliente verificado
9 jul. 2021
Cliente verificado
Se hospedó 1 noche en julio de 2021
Respuesta de Sophia, CSR, el 19 jul. 2021
Hello,
We are sad to see this 1- star rating. We never want our guests to have such an experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
6/10 Aceptable
Cliente verificado
Viaje de negocios, Viaje en pareja
4 jul. 2021
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
El hotel en termino general esta bien para el precio, pero la limpieza deberia ser un poco mejor, los pasillos huelen terriblemente mal y las habitaciones deberian ser un poco mas cuidadosos con la limpieza, el Lobby tambien estaba un poco sucio y descuidado, la atencion de los empleados fue buena.
Cliente verificado
Se hospedó 2 noches en julio de 2021
Respuesta de Sophia, CSR, el 5 jul. 2021
Hello,
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback, and we apologize for the inconvenience faced by you. We will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services.
8/10 Bueno
Mirna
Viaje de negocios
2 jun. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mirna
Se hospedó 1 noche en mayo de 2021
Respuesta de Sophia, CSR, el 3 jun. 2021
Ms Mirna,
Thank you for staying with us. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business in future travels.
2/10 Terrible
Cliente verificado
Viaje en pareja
1 jun. 2021
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nos hospedamos 4 noches... De las cuales 2 no funcionó la llave al llegar.
El ruido de una habitación a otra, insoportable, podías escuchar roncar al vecino. De 3 días, solo un día hicieron la habitación. Olor a humedad en los cuartos. Hay vasos y café, pero no cafetera. No hay ni una botella de agua.
Cero recomendable.
Cliente verificado
Se hospedó 4 noches en mayo de 2021
Respuesta de Sophia, CSR, el 23 jun. 2021
Hello,
Thank you for posting your feedback and for letting us know about your encounters. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.
8/10 Bueno
Mirna
Viaje de negocios
1 jun. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mirna
Se hospedó 1 noche en mayo de 2021
Respuesta de Sophia, CSR, el 1 jun. 2021
Ms Mirna,
Thank you for staying with us. We would love to know more about your experience. We always welcome our guest's ideas and suggestions. We hope to earn your business in future travels.
8/10 Bueno
DORIAM ISRAEL
4 may. 2021
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Bien , lo único es que aún que ofrecen el servicio de transporte al aeropuerto por la poca ocupación. No lo están dando
DORIAM ISRAEL
Se hospedó 1 noche en mayo de 2021
Respuesta de Sophia, CSR, el 5 may. 2021
Hello,
Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
10/10 Excelente
Cliente verificado
Viaje en grupo, Viaje de negocios, Viaje familiar
23 abr. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Estuvo muy bien
Cliente verificado
Se hospedó 1 noche en abril de 2021
Respuesta de Sophia CSR, el 28 abr. 2021
Hello,
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
10/10 Excelente
Cliente verificado
Viaje familiar con niños
6 feb. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bueno, buena ubicacion, buena atencion y amabilidad
Cliente verificado
Se hospedó 1 noche en febrero de 2021
Respuesta de Jay Patel (General Manager), el 27 feb. 2021
I wanted to say thanks for your recent stay here at our hotel! We will take your comments under consideration as we continually work to improve our guest experience. We can’t wait to welcome you home again soon!
6/10 Aceptable
Cliente verificado
4 feb. 2021
Cliente verificado
Se hospedó 6 noches en enero de 2021
Respuesta de Jay Patel (General Manager), el 27 feb. 2021
I wanted to say thanks for your recent stay here at our hotel! We will take your comments under consideration as we continually work to improve our guest experience. We can’t wait to welcome you home again soon!
2/10 Terrible
RosaRivera, San Juan, Pr
22 jul. 2020
No le gustó: Limpieza y condiciones de la propiedad
Fiasco de hotel. Aunque la habitacion decia que era para no fumador, todo apestaba a cigarro. No pude dormir gracias a un perro que tenian en otra habitacion. El ambiente no era agradable.
RosaRivera
Se hospedó 1 noche en julio de 2020
10/10 Excelente
Carlota
Viaje familiar
3 mar. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Agradable estadía
Muy amable la recepcionista y las instalaciones ok
Carlota
Se hospedó 1 noche en marzo de 2020
8/10 Bueno
Cliente verificado
21 ene. 2020
Cliente verificado
Se hospedó 1 noche en enero de 2020
8/10 Bueno
Cliente verificado
Viaje familiar con niños
10 jul. 2019
Le gustó: Limpieza y servicios
La entrada esta descuidado el hotel y los empelados mientras me atendian platicaban de sus cosas y no sabia si me hablan a mi o platicaban con sus comoaleros 🙄
Cliente verificado
Se hospedó 1 noche en julio de 2019
8/10 Bueno
Cliente verificado
1 jul. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cliente verificado
Se hospedó 1 noche en junio de 2019
8/10 Bueno
Jesus
19 abr. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Desayuno
El área del desayuno me parece muy pequeña para la cantidad de huéspedes!
Jesus
Se hospedó 3 noches en abril de 2019
Respuesta de Jay Patel, el 30 may. 2019
Dear Guest,
Thank you for your feedback on your recent stay with us.
We appreciate the time you had taken out to let us know your experience.
Sincerely,
8/10 Bueno
Carlota
8 abr. 2019
Le gustó: Comodidad de las habitaciones
Fin de semana en Houston
Estaban sucias las áreas comunes, las gradas, el comedor, el chofer del shuttle un hombre desagradable poco amigable
Carlota
Se hospedó 2 noches en abril de 2019
Respuesta de Jay Patel, el 9 abr. 2019
Dear guest,
We will make a sure check on the common area and make sure they clean daily.
For Shuttle driver, I am not sure which one you had I do myself and we hired the new person as well.
I will make sure we retrain our team members to provide great service to our guest.
Thank you, for bringing to our attention.
10/10 Excelente
Geiddy
27 feb. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Geiddy
Se hospedó 1 noche en febrero de 2019
Respuesta de Jay Patel , el 16 mar. 2019
Dear guest,
We greatly appreciate your feedback I will share with my team members.
We looking forward to see your soon.
Sincerely,
4/10 Malo
Rafae
21 feb. 2019
Le gustó: Servicio y personal
Mal olor en los pasillos................................
Rafae
Se hospedó 1 noche en febrero de 2019
Respuesta de Jay Patel, el 3 abr. 2019
Dear GUest,
We truly apologize for any inconvenience you may have.
About the smell in the hallway, if, you had let us know while you were here. We would have to change your room and take care of it right away.
In future let us know so we can make your stay more pleasant.
We are looking forward to seeing you during your next trip.
Sincerely,
6/10 Aceptable
Sigifredo
22 nov. 2018
No le gustó: Servicio y personal
Sigifredo
Se hospedó 1 noche en noviembre de 2018
Respuesta de Jay Patel , el 26 nov. 2018
Dear Guest
We apologize for any inconvenience you may have had during your stay with us. We assure you that we make sure provide you with better service. Please give us the 2nd chance to serve you. We are looking forward to seeing you on your next visit. Thank you,
10/10 Excelente
Janet, Houston
5 nov. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nuestra estancia estuvo muy bien, súper cómodos...
Janet
Se hospedó 2 noches en noviembre de 2018
Respuesta de Jay Patel , el 5 nov. 2018
Dear Guest,
We greatly appreciate the feedback on your recent stay at Red Roof Plus & Suites Houston IAH. I will share your comments with our team members. We are look forward to serving you again. Thank you!
10/10 Excelente
YESLY
Viaje de negocios
14 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean!
YESLY
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Manager., el 15 mar. 2024
Dear Guest,Thank you for your kind review. We are happy to hear that you enjoyed your stay. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. We look forward to serving you again as soon as possible. Sincerely,Hotel Manager.
6/10 Aceptable
Sandi
Viaje de negocios, Viaje en pareja
3 mar. 2024
No le gustó: Limpieza y servicio y personal
The rooms were clean but I asked for a Smoke-Free room. I smelled smoke immediately entering the room and cigarette burns on the top blanket. Bathroom was really small and awkwardly arranged with the bathroom door. House keeping was rude trying to make me leave even when I paid for a late checkout.
Sandi
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager., el 4 mar. 2024
Dear Guest,Thank you for writing the review. I am pleased that you found clean rooms and an overall good experience. But, we do greatly apologize for your stay not being up to satisfaction. You can be sure that we will use your comments as we change and improve, and your review will make a difference. Nothing matters more to me than satisfying guests like you. We value your presence and request you visit our property once again.Sincerely,Hotel Manager.
4/10 Malo
Joel
Viaje en pareja, Viaje con mascota
19 feb. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms have a bad smell and the hallways smell too much like cigarettes. There are also cockroaches in the rooms. The hot water is not really hot. I would not go to this hotel again.
Joel
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Manager., el 20 feb. 2024
Dear Joel,Thank you for staying with us. I’m terribly sorry that some aspects of the experience at our hotel failed to meet your needs. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.
2/10 Terrible
Naomi
14 ene. 2024
Naomi
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager , el 4 feb. 2024
Dear Naomi,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager
4/10 Malo
NANCY
13 ene. 2024
I wouldn't know how good it was but I wasn't given the opportunity to read reviews as it was chosen for me. I could not find the hotel, as the only transportation available from IAH was the city bus that google maps dropped me in the dark in an unfamiliar area after business hours for most businesses. I wanted a refund because the hotel I did book that had a hotel shuttle took my reservation and payment through your app and when I called about the shuttle was told I would have to get a refund on a "no refund, same day" policy, because they were overbooked due to the IAH fiasco.
NANCY
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager , el 14 ene. 2024
Dear NANCY,I'm sorry to hear about the challenges you faced with your booking and transportation. We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager
10/10 Excelente
Terence
12 ene. 2024
Terence
Se hospedó 4 noches en enero de 2024
Respuesta de Hotel Manager , el 14 ene. 2024
Dear Terence,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager
10/10 Excelente
Terence
Viaje familiar con niños
8 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Terence
Se hospedó 6 noches en diciembre de 2023
Respuesta de Hotel Manager., el 9 ene. 2024
Dear Guest,Thank you for your feedback. I’m very pleased that you had such a great time during your stay with us. We take great pride in it and believe that is what sets us apart from other hotels. We look forward to seeing you again soon.Sincerely,Hotel Manager.
8/10 Bueno
Loretta
Viaje en pareja
27 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loretta
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager., el 31 ene. 2024
Dear Guest,Thank you for the review. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.
10/10 Excelente
Andree
Viaje familiar
18 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Andree
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager., el 18 dic. 2023
Dear Andree,Thank you for your feedback. I’m very glad that our hotel impressed you in so many ways. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon.Sincerely,Hotel Manager.
2/10 Terrible
Iam
17 dic. 2023
Iam
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Manager., el 19 dic. 2023
Dear Guest,Thank you for your stay.Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.
2/10 Terrible
Briana, San Mateo
16 dic. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Briana
Se hospedó 4 noches en diciembre de 2023
Respuesta de Hotel Manager., el 18 dic. 2023
Dear Guest,Thank you for the review. Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely, Hotel Manager.
10/10 Excelente
Marcus
12 dic. 2023
Marcus
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager., el 31 ene. 2024
Dear Guest,Thank you for the review. I’m glad we could provide a nice room and great service. We take real pride in this hotel and in meeting the needs of a variety of guests. I hope we will have the pleasure of serving you again soon.Sincerely,Hotel Manager.
10/10 Excelente
Novy
25 oct. 2023
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Novy
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager., el 27 oct. 2023
Dear Guest,Thank you for the feedback. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.
10/10 Excelente
Cliente verificado
8 oct. 2023
Cliente verificado
Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Manager, el 29 oct. 2023
Dear Waldina,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager