Vista frontal de la propiedad

Opiniones de Hyatt Place Houston-North

3.5 out of 5
Hyatt Place Houston-North
300 Ronan Park Place, Houston, TX

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 84 de 250 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 50 de 250 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 41 de 250 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 35 de 250 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 40 de 250 opiniones" "

7.2/10

Limpieza

7.4/10

Servicio y personal

6.4/10

Servicios

6.6/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Tomas

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Muy buen lugar
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations Management, el 25 abr. 2024
Hi Tomas,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excelente

ana carolina albi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations Management, el 20 abr. 2024
Hi Ana,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excelente

ALEXANDER PINEDA, DESAMPARADOS

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Muy buenas las instalaciones y el desayuno, el personal no es muy agradable
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Management, el 20 abr. 2024
Hi Alexander,Thank you for providing feedback on your recent stay at our hotel. We appreciate your positive comments about our facilities and breakfast offerings.We apologize, however, for any negative experiences you encountered with our staff. Providing excellent customer service is of utmost importance to us, and we regret that we did not meet your expectations in this regard. We will address this matter with our staff to ensure that they are consistently courteous, helpful, and attentive to our guests' needs.We value your feedback and appreciate you bringing this to our attention. Your satisfaction is our priority, and we will take the necessary steps to improve in areas where we fell short.We hope that you will give us another opportunity to provide you with a more pleasant and enjoyable stay in the future. If there is anything else we can do to assist you or address any concerns, please do not hesitate to reach out to us directly.Thank you for choosing our hotel, and we look forward to the chance to serve you better.

10/10 Excelente

Kenji Jimenez

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
se nota que le invierten pensando en la comodidad del huesped, el personal es muy amable, algunas cosas que mejorar pero repito se nota que les interesa mejorar sus instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Management, el 20 abr. 2024
Hi Kenji,Thank you for your positive feedback regarding your recent stay at our hotel. We appreciate your kind words and are pleased to hear that you found our staff to be friendly and that we prioritize guest comfort.We strive to create a welcoming and comfortable environment for all our guests, and it is rewarding to know that our efforts have not gone unnoticed. Your satisfaction is our top priority, and we are committed to continually improving our facilities and services to meet and exceed your expectations.We value your feedback and appreciate your suggestions for improvement. We take guest feedback seriously and will use it as an opportunity to identify areas where we can enhance our offerings.Thank you for choosing our hotel, and we look forward to welcoming you back in the future. If there is anything else we can do to further enhance your experience, please do not hesitate to let us know.

10/10 Excelente

Jose Alexander

Viaje familiar
No le gustó: Servicios
Everything is ok except the people no change the towels
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relations Management, el 19 abr. 2024
Hi Jose,Thank you for taking the time to provide your feedback regarding your recent stay at our hotel. We appreciate your positive comments, and we apologize for the inconvenience you experienced with the towel change.Ensuring a comfortable and pleasant stay for our guests is our top priority. We apologize for any inconvenience caused by the oversight in towel replacement.Please rest assured that we have addressed this issue with our housekeeping team to ensure that proper procedures are followed consistently. We will reinforce the importance of timely towel changes to avoid any recurrence of such incidents.We appreciate your understanding, and we value your feedback as it helps us improve our services. If there is anything else we can do to enhance your experience or if you have any further concerns, please do not hesitate to reach out to our front desk team during your stay.Thank you for choosing our hotel, and we look forward to the opportunity to serve you better in the future.

4/10 Malo

Paola

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
El hotel está anticuado, el toallero oxidado, el porta papel de baño cayéndose. Las camas rechinan. Pedimos cobijas extra para un sillón, nos dieron unas mantas rotas. No está en servicio la cafetería de starbucks. No me entregaron un paquete que llegó (tengo el recibo del transportista) porque no lo encontraron. Pésima atención y actitud del gerente y las personas de front desk en general, además de que no solucionron nada. No regresaría!
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Management, el 20 abr. 2024
Hi Paola,Thank you for sharing your feedback about your recent stay at our hotel. We regret that our facilities did not meet your expectations. We take your comments seriously, and we will investigate each issue you mentioned to address them promptly. It is essential for us to maintain a well-maintained and comfortable environment for our guests.Regarding the extra blankets, this is not the level of service we aim to provide, and we will ensure that our staff pays closer attention to such requests in the future.Regarding the issues you encountered with the Starbucks cafeteria not being in service and the failure to deliver your package, we understand the frustration these situations may have caused. We will review our processes and communication to prevent such occurrences from happening again.Furthermore, we apologize for the attitude and lack of problem-solving from our manager and front desk staff. This is not in line with our commitment to excellent customer service, and we will address this matter internally to ensure that our team is professional, helpful, and responsive to our guests' needs.We understand your decision not to return, but we genuinely hope that you will reconsider and provide us with another chance to provide you with a more positive and satisfying experience. We value your feedback, and we would appreciate the opportunity to make it right and regain your trust.If you have any further concerns or if there is anything else we can do to address the issues you encountered, please reach out to us directly.

10/10 Excelente

Ulises Cuevas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations Management, el 13 abr. 2024
Hi Ulises Cuevas,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
nice place
Se hospedó 3 noches en marzo de 2024
Respuesta de Guest Relations Management, el 5 abr. 2024
Hi Jose,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excelente

Rudy

Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Rudy,We are thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon for another fantastic stay!

10/10 Excelente

Maria Dolores Enriquez

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gustó todo, desde el servicio, la limpieza, la cama súper cómoda, todo excelente, super recomiendo este hotel
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 27 mar. 2024
Hello Maria Dolores Enriquez,Nos complace saber que disfrutaste de tu estancia con nosotros y que encontraste nuestro servicio y comodidades satisfactorios. Agradecemos tu recomendación y esperamos tener el placer de darte la bienvenida nuevamente en el futuro.

10/10 Excelente

Sergio Apantenco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy bien todo
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Relations Management, el 9 mar. 2024
Hi Sergio,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Bueno

Anakaren Pamela Toledo

Se hospedó 3 noches en febrero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Anakaren Pamela Toledo, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excelente

julio

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very good spot
Se hospedó 5 noches en enero de 2024
Respuesta de Guest Relations Management, el 28 ene. 2024
Hi Julio,Thank you for your positive feedback. We are absolutely thrilled to hear that you had a fantastic experience during your recent stay at our hotel.Our team takes great pride in ensuring that each guest feels comfortable and welcomed, so it brings us immense joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your feedback serves as a motivating factor for us to continue delivering exceptional service.Your rating and review not only validate our efforts but also help us understand the impact we have on our guests' experiences. It encourages us to maintain the high standards that we strive for. We truly value your patronage and loyalty, and we eagerly look forward to the opportunity to welcome you back in the near future.Once again, thank you for choosing our hotel and for taking the time to share your positive feedback. We can't wait to have the pleasure of serving you again soon!

10/10 Excelente

Margareth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Is very good
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 26 ene. 2024
Hello Margareth,Thank you for your feedback! We're glad to hear that you had a positive experience at our hotel. We strive to provide excellent service and a comfortable stay for all our guests. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 Excelente

CARLOS FELIPE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de Guest Relations Management, el 19 dic. 2023
Hi Carlos,Thank you for reaching out and sharing your positive feedback. We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.We look forward to welcoming you back again soon!

8/10 Bueno

IVONNE CASTILLO

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
No hay limpieza de habitaciones, ni cambio de toallas
Se hospedó 3 noches en diciembre de 2023
Respuesta de Manager, el 10 dic. 2023
Hello IVONNE CASTILLO,We apologize for any inconvenience caused during your stay. We appreciate your feedback and will share it with our housekeeping team to ensure improvements are made. Your satisfaction is important to us and we hope to have the opportunity to welcome you back in the future for a better experience.

2/10 Terrible

David

No le gustó: Servicios
No aceptaron ninguna de mis tarjetas y tampoco aceptaron efectivo, de manera que nos retiramos. Días después me llegó un cobro con el nombre del hotel a mi tarjeta bancaria.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Relations Management, el 14 dic. 2023
Hi David,We apologize for the inconvenience and confusion caused by the issue with payment. It is disappointing to hear that your cards were not accepted and that the hotel did not accept cash either, leading to your decision to cancel the reservation.Regarding the unexpected charge on your bank card with the hotel's name, we recommend contacting your bank or credit card company as soon as possible to inquire about the charge and seek clarification. They should be able to assist you in resolving the matter and determining the nature of the charge.We apologize for any inconvenience or frustration this situation has caused. If there is anything else we can do to assist you or provide further information, please let us know.

8/10 Bueno

RAFAEL

Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 23 dic. 2023
Hello RAFAEL,We appreciate you choosing our hotel for your stay. If you have any further feedback or comments regarding your experience, please don't hesitate to reach out to us directly. We value your input and will strive to make every guest's stay exceptional.

10/10 Excelente

DANTE ALEJANDRO

Se hospedó 4 noches en noviembre de 2023
Respuesta de Guest Relations Management, el 17 dic. 2023
Hi Dante,Thank you for reaching out and sharing your positive feedback. We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.We look forward to welcoming you back again soon!

10/10 Excelente

Ermelinda

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Good customer service
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Tylisha

Le gustó: Condiciones de la propiedad
This is a great comfy not too expensive hotel
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Shetika Lashay

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024

10/10 Excelente

SHELEIA C

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Customer service is excellent! Big rooms
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relations Management, el 25 abr. 2024
Hi Christopher,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Aceptable

Ashley, New castle

Viaje en pareja
No le gustó: Servicio y personal
I stayed there April 11th-15. My room was cleaned once. I kept having to ask for new towels and wash cloths. Nobody came around to even get the trash out the trash cans.
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Management, el 25 abr. 2024
Hi Ashley,Thank you for sharing your feedback regarding your recent stay from April 11th to 15th. We appreciate your comments, and we'd like to address your concerns.We apologize for any inconvenience you experienced with the housekeeping service during your stay. Our team usually takes pride in providing regular cleaning and ensuring that fresh towels and washcloths are readily available for our guests. We regret that we fell short of meeting your expectations in this regard.Regarding the trash collection, we apologize for any oversight that occurred. We strive to maintain a clean and comfortable environment for our guests, and we will reinforce our procedures to ensure better attention to detail.We value your feedback, as it helps us identify areas for improvement. Your satisfaction is important to us, and we will take immediate steps to address the issues you mentioned.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.

6/10 Aceptable

Allen

Viaje en pareja
Le gustó: Servicio y personal y servicios
The staff was great! Not what I expected out of a Hyatt. I thought it would have cleaner facilities, bathroom, and overall condition
Se hospedó 6 noches en marzo de 2024
Respuesta de Guest Relations Management, el 25 abr. 2024
Hi Allen,Thank you for sharing your feedback about your recent stay at our establishment. We appreciate your comments, and we'd like to address your specific concerns.We're delighted to hear that our staff provided great service during your stay. We take pride in our team's dedication to ensuring our guests' satisfaction, and it's rewarding to know that they made a positive impression on you.We apologize if the cleanliness of our facilities, bathroom, and overall condition did not meet your expectations. We strive to maintain high standards of cleanliness and upkeep throughout our property. Your feedback is valuable to us, and we will review our processes to ensure that we address any areas that require improvement.Thank you for choosing to stay with us, and we appreciate your understanding. Should you have any further comments or if there is anything else we can assist you with, please do not hesitate to reach out to us.We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.

6/10 Aceptable

Nahla

No le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management, el 25 abr. 2024
Hi Nahla,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

4/10 Malo

vinod

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Some sort of stink all the time in the passages and the bathroom
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello vinod, We appreciate your feedback and apologize for any inconvenience you experienced. Our team will address this promptly to ensure a pleasant environment for all guests. Thank you for bringing this to our attention.

10/10 Excelente

lakia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
i love it and will be returning
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Management, el 20 abr. 2024
Hi Lakia,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Aceptable

William

Viaje en pareja
It is clean and plenty of room. Limited dining and no transportation.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management, el 20 abr. 2024
Hi William,Thank you for taking the time to provide feedback about your recent stay at our hotel. We appreciate your comments and want to address your concerns regarding dining options and transportation.We are glad to hear that you found our hotel to be clean and spacious. Maintaining cleanliness is one of our top priorities, and we strive to provide ample space for our guests to ensure their comfort during their stay.Regarding dining options, we understand the importance of providing a variety of dining choices, and we will take your feedback into consideration as we continuously work to improve and expand our dining options.As for transportation, while some hotels provide shuttle services or have partnerships with transportation providers, we may not have such options available. However, we are always happy to assist our guests in arranging transportation through local services.Thank you for bringing these matters to our attention. Your feedback is valuable to us as we strive to enhance our guests' experience. If there is anything else we can do to assist you or if you have any further suggestions, please feel free to let us know.We appreciate your patronage and hope to have the opportunity to serve you better in the future.

10/10 Excelente

Anthony

Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relations Management, el 20 abr. 2024
Hi Anthony,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Terrible

Lakesha

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Bugs, I would not recommend!
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relations Management, el 20 abr. 2024
Hi Lakesha,Thank you for sharing your feedback regarding your recent stay at our hotel. We are sorry to hear about your your stay.Maintaining a clean environment is of utmost importance to us, and we take reports like this very seriously. We have a thorough clean control program in place to prevent such occurrences, and we will immediately investigate and address the situation to resolve any related issues.We value your feedback, as it helps us identify areas for improvement and take necessary measures to ensure a better experience for future guests.Thank you for bringing this matter to our attention. If there is anything else we can do to assist you or address your concerns, please do not hesitate to contact us directly.

8/10 Bueno

Brenda

Viaje familiar
Like all the breakfast is
Se hospedó 5 noches en abril de 2024
Respuesta de Guest Relations Management, el 20 abr. 2024
Hi Brenda,Thank you for your feedback regarding our breakfast offerings. We appreciate your comment and want to ensure that we address your concerns.We apologize if our breakfast did not meet your expectations during your stay. We strive to provide a satisfying breakfast experience for our guests, and we regret if we fell short in delivering that during your visit.To better understand your concerns and improve our breakfast offerings, it would be helpful if you could provide more specific details about what you found lacking. This will enable us to take your feedback into consideration and make necessary improvements.We value your patronage and appreciate your feedback. If there is anything else we can do to address your concerns or if you have any additional feedback to share, please do not hesitate to contact us directly.Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.

8/10 Bueno

The

Viaje familiar
Le gustó: Limpieza y servicio y personal
Carpets was old and smelled.
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relations Management, el 19 abr. 2024
Hi The,Thank you for sharing your feedback regarding the condition of the carpets during your recent stay at our hotel. Maintaining a clean and fresh environment is of utmost importance to us. We appreciate you bringing this matter to our attention, as it allows us to address it promptly.Please be assured that we have taken immediate action to address the carpet issue. Our housekeeping team will thoroughly clean and deodorize the carpets to ensure a more pleasant and inviting atmosphere for our guests.We value your feedback, as it helps us identify areas for improvement and we hope that you will consider giving us another opportunity to provide you with a more satisfactory experience in the future.If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to our management team directly.Thank you for choosing our hotel, and we appreciate your understanding.

8/10 Bueno

charlie neoun

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Whoever they hire to remodel the bathroom isnot Professional
Se hospedó 6 noches en abril de 2024
Respuesta de Guest Relations Management, el 19 abr. 2024
Hi Charlie,Thank you for taking the time to provide feedback on your recent bathroom remodeling experience. We strive to maintain the highest standards of professionalism and craftsmanship in all aspects of our hotel, including remodeling projects. We regret that your experience did not meet your expectations.To address your concerns, we will be conducting a thorough review of our remodeling procedures and the contractors we work with. It is important to us that the quality of our renovations aligns with the quality of service we aim to provide. We will take your feedback into serious consideration and make the necessary improvements to ensure that future remodeling projects are executed to the highest standards.We appreciate your patience and understanding. If there are any specific issues you would like to bring to our attention or if there is anything further we can do to assist you, please do not hesitate to contact our management team directly.

2/10 Terrible

deajanae, detroit

No le gustó: Limpieza y servicio y personal
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relations Management, el 19 abr. 2024
Hi Deajanae,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

4/10 Malo

Shara

Le gustó: Limpieza y servicios
No le gustó: Servicio y personal y condiciones de la propiedad
The tv and room phone didn’t work. Trying to sleep but constant noise due to construction right in front of my room.
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Management, el 16 abr. 2024
Hi Shara,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and would like to address the concerns you raised.Regarding the issues with the TV and room phone, our maintenance team is committed to promptly addressing any technical issues that arise. We will investigate the matter to ensure that such problems are resolved and do not impact future guests.We understand that the construction noise near your room was disruptive and affected your sleep. While we strive to minimize any disturbances, it is sometimes beyond our control. It is important to us that our guests have a comfortable and enjoyable stay. We will take your feedback into consideration as we continue to improve our facilities and services.We value your business and appreciate your feedback. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a more positive experience in the future.

10/10 Excelente

Evelin

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, friendly
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Management, el 16 abr. 2024
Hi Evelin,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Aceptable

Joan

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
The renovations they did are very nice but don’t seem to be quite finished and the furniture placement is a bit odd. You have trouble seeing the tv from the beds or the sofa. We enjoyed the breakfast. The neighborhood seemed to be sketchy. I did have to kill one cockroach.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management, el 19 abr. 2024
Hi Joan,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your kind words about the renovations and breakfast, and we apologize for any inconveniences you experienced.We are glad to hear that you liked the renovations; however, we will review your comments and work with our team to assess the furniture placement and optimize it for better functionality and comfort. Your feedback is essential in helping us create a more enjoyable experience for our guests.Regarding the neighborhood, we understand your concerns. While we strive to provide a safe and secure environment within our hotel, we acknowledge that external factors may impact the surrounding areas. We continuously collaborate with local authorities to address any security issues and maintain the well-being of our guests.As for the issues in your room. We take issues like this very seriously, and we have notified our professional team to address the situation promptly. We appreciate your vigilance in reporting this matter to our attention.We value your feedback and will use it to make the necessary improvements to enhance our guests' experience. Should you choose to stay with us again in the future, we would be delighted to provide you with a more seamless and comfortable stay.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back.

4/10 Malo

Laura S

Viaje en grupo, Viaje de negocios
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
This hotel doesn’t look like a Hyatt. The rooms are dirty, the hallway smells so bad. I talked to the front office guy and he was very nice and he gave me an upgrade but still old rooms. This is more like 1-2 star.
Se hospedó 4 noches en abril de 2024
Respuesta de Manager, el 16 abr. 2024
Hello Laura S, We appreciate your feedback and apologize for falling short of your expectations. Your comments will be shared with our team to improve our services. Your comfort is important to us, and we regret if we failed to meet your standards this time. We hope you can give us another chance to provide you with a more enjoyable stay.

6/10 Aceptable

DaNell

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations Management, el 16 abr. 2024
Hi Danell,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

8/10 Bueno

Cody

Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Management, el 13 abr. 2024
Hi Cody,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

10/10 Excelente

Aliesha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en abril de 2024
Respuesta de Guest Relations Management, el 25 abr. 2024
Hi Aliesha,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Bueno

Nadja

Le gustó: Limpieza y condiciones de la propiedad
THE Breakfast was nice and changed every second day the swimmingpool was not the largest but clean Unfortunately there was nothing around
Se hospedó 7 noches en abril de 2024
Respuesta de Guest Relations Management, el 13 abr. 2024
Hi Nadja,Thank you for your positive feedback regarding the breakfast and the cleanliness of our swimming pool. We are glad to hear that you enjoyed the variety in the breakfast options, and we strive to provide a satisfying dining experience for our guests.We also take pride in maintaining a clean and well-maintained swimming pool for our guests to enjoy. It's great to know that you found it to be in good condition during your stay.Regarding the lack of nearby amenities, we apologize if it was not what you expected. We understand that proximity to attractions and services can enhance the overall experience. While our hotel may be situated in a quieter area, we do our best to provide on-site amenities and services to ensure a comfortable stay for our guests.We appreciate your feedback and will take it into consideration as we continue to evaluate and improve our offerings. If you have any further suggestions or if there is anything else we can assist you with, please feel free to let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Waleed

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management, el 10 abr. 2024
Hi Waleed,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excelente

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Management, el 10 abr. 2024
Hi Jennifer,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Terrible

Kelli

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was often not around for us to get assistance when we needed and were annoyed when we asked for anything like us being there was an inconvenience to them. Rooms were physically falling apart, gross conditions like water damage. This location does not represent the Hyatt name well; we’ve stayed at nicer motels. Also, this hotel is next to a convention center so it was loud late into the evening with music, etc. Also, there were a lot of limitations I.e. they wouldn’t change our sheets unless explicitly requested, they wouldn’t give us extra towels without doing a trade so we had to run back upstairs to get used towels to trade and they said we had to use our bath towels at the pool, no extras due to shortage. Gross, I don’t want to bathe and swim with the same towel. I hope Hyatt can get some training on hospitality to staff and invest some money to upgrade to the Hyatt standard.
Se hospedó 5 noches en abril de 2024
Respuesta de Guest Relations Management, el 10 abr. 2024
Hi Kelli,Thank you for taking the time to provide your feedback on your recent stay at our hotel. We appreciate hearing about your experience, although we're sorry to learn that it fell short of your expectations. We'd like to address some of the concerns you raised.Regarding the availability and assistance of our staff, we strive to provide attentive and friendly service to all our guests. While we regret any inconvenience you experienced, we would like to assure you that we take guest satisfaction seriously and will review our staffing procedures to ensure that assistance is readily available when needed.We apologize for any maintenance issues you encountered in your room, such as water damage. Our team works diligently to maintain our facilities, and we will investigate these specific issues to address them promptly and prevent any recurrence.Regarding the noise from the adjacent convention center, we understand that it can be disruptive. We make efforts to minimize any disturbances and aim to strike a balance between hosting events and ensuring a peaceful environment for our guests. We apologize for any inconvenience caused by the noise and appreciate your understanding.As for our policies on sheet changes, towel availability, and pool usage, we apologize if they did not meet your expectations. Our policies are designed to balance guest needs and operational efficiency, and we will review them to ensure they align with our guests' preferences and expectations.We appreciate your feedback, as it provides valuable insights into areas where we can improve our services and facilities. We take pride in the Hyatt brand and strive to deliver exceptional experiences. Your comments will be shared with our management team for evaluation and improvement.We value your patronage and hope that you will consider giving us another opportunity to provide you with a more enjoyable stay.

8/10 Bueno

Ebonese Pierce, Wilmington

Le gustó: Limpieza y servicio y personal
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relations Management, el 10 abr. 2024
Hi Ebonese Pierce,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

10/10 Excelente

Jeyauni

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relations Management, el 10 abr. 2024
Hi Jeyauni,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excelente

RACHEL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management, el 10 abr. 2024
Hi Rachel,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!