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Opiniones de Aloft Plano

3 out of 5
Aloft Plano
6853 N Dallas Pkwy, Plano, TX

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 598 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 253 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 69 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 32 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 49 de 1001 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Julio

Viaje en grupo, Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelent
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 27 feb. 2024
Julio, thank you for sharing your feedback. It brings us great joy to hear such straightforward praise. All of us at Aloft Plano aim to provide an excellent experience and your words confirm our efforts. We hope to serve you again in the future.

10/10 Excelente

Alejandro

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me van a regresar los 75 dólares que me cobraron extra ?
Se hospedó 3 noches en septiembre de 2023
Respuesta de Melanie, el 8 sept. 2023
Buenas Tardes, le tomara de cinco a siete dias habiles recuperar los 75.

10/10 Excelente

salomon

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Personal at the Hotel was great.
Se hospedó 3 noches en agosto de 2023
Respuesta de Customer Service, el 11 ago. 2023
Salomon, it's heartening to know that the team at Aloft Plano made such a positive impression on you. Come back and visit us soon!

10/10 Excelente

Maria

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buena atención
Se hospedó 3 noches en julio de 2023
Respuesta de Customer Service, el 2 ago. 2023
Hola Maria, muchas gracias por tu comentario positivo. Nos complace saber que la atención en Aloft Plano fue de tu agrado. Esperamos que vuelvas a visitarnos pronto.

10/10 Excelente

Nelson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo excelente
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Service, el 29 may. 2023
¡Gracias por la calificación perfecta, Nelson!Nos complace saber que tuvo una estadía maravillosa en Aloft Plano. Proporcionar estancias satisfactorias y cómodas es siempre lo que nos esforzamos. ¡Nos encantaría tenerte de vuelta pronto!¡Gracias de nuevo por los comentarios!

10/10 Excelente

Larry

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The best experience in every aspect, but a huge shootout to Eduard, he helped us and my friends with everything we needed!
Se hospedó 3 noches en mayo de 2022
Respuesta de Nestor Estrada - Guest Services Manager, el 16 jun. 2022
Thank you so much for your great response! We really appreciate you staying with us at the aloft Plano! Keep us in mind for future reservations!

10/10 Excelente

Sandy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bien
Se hospedó 8 noches en marzo de 2022
Respuesta de Aloft Plano, el 13 abr. 2022
Thank you for choosing the Aloft Plano. We are so glad you had a perfect stay

10/10 Excelente

Tomasa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en septiembre de 2021
Respuesta de Christine-Aloft Plano, el 27 sept. 2021
Thank you Tomasa!

10/10 Excelente

Pedro

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Relaxing place!!
La habitación muy limpia, el ambiente bastante relajante, muy silencioso, la vista muy buena. Me encanto! Volvería mil veces más!
Se hospedó 1 noche en diciembre de 2020
Respuesta de Sylvia Ramirez, el 22 dic. 2020
Gracias por hospedarse con nosotros y apreciamos mucho sus comentarios. Felices Fiestas Decembrinas para usted y su familia!!

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La ubicación, si optas por el green choice te dan cupones de 5 dls por cada noche que te hospedes. Los ocupé para completar las opciones de desayuno.
Se hospedó 3 noches en diciembre de 2019
Respuesta de Keri McQuality, el 17 dic. 2019
Thank you so much for your feedback. We are so pleased that you enjoyed your stay here with us. We hope to see you next time your travels bring you to Plano.

8/10 Bueno

David, Ciudad de México

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel de Negocios
Este hotel en general está muy bien. Es categoría de negocios y es lo que en verdad obtienes. Desayuno: malo, si puedes desayunar en otro lado es mejor. Gimnasio: muy pequeño pero tiene lo mínimo necesario. Cuarto: bien, pero no tiene closet, solo una cortina que cubre, esto está feo.
Se hospedó 2 noches en agosto de 2018
Respuesta de GSM, el 9 ago. 2018
Thank you David for your review.

8/10 Bueno

Rodolfo

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Buena relación de Precio / Ubicación
Hotel minimalista con buena relación de precio y calidad / limpieza.
Respuesta de GSM, el 12 abr. 2018
Gracias Rodolfo!

10/10 Excelente

Stephanie, McKinney, Texas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location, friendly staff, awesome instalations, and overall good vibe here.

10/10 Excelente

Joseph

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 15 abr. 2024
Joseph, we're delighted to see your short and sweet review reflecting your excellent experience at Aloft Plano. We look forward to welcoming you again for another fantastic stay.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Would stay there again.
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 15 abr. 2024
David, we're thrilled to hear that your stay at Aloft Plano left such a positive impression. It's always rewarding to know our guests would choose us again for their travel accommodations. Looking forward to welcoming you back for another great stay in the future!

6/10 Aceptable

David

Booked room with Roll in shower they did not give me a room with Roll in shower
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 15 abr. 2024
David, thank you for sharing your experience with us. It seems there could have been an oversight regarding your room's amenities, specifically the roll-in shower. Ensuring that guests' accommodation requests are fulfilled is of high priority to our team. We encourage guests to reach out to our team members at any time during their stay in case an amenity is missing or different from what was expected. We hope you'll consider staying with us again so that we can provide you the seamless experience we strive for.

10/10 Excelente

Richard

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not applicable. Too cold in hallways
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service, el 10 abr. 2024
Richard, thank you for choosing Aloft Plano and sharing your comments. We're glad to have had you with us, and we note your feedback on the hallway temperature. Rest assured, we'll take this into consideration as we continually strive to improve our guest experience. We hope to welcome you back in the near future.

8/10 Bueno

Felix Alejandro Laboy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service, el 10 abr. 2024
Felix, thank you for staying at Aloft Plano and leaving a rating. We're glad that your experience was satisfactory. We hope to welcome you back soon for an even more enjoyable stay.

8/10 Bueno

Kellie, Magnolia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 8 abr. 2024
Kellie, thank you for your rating! It's fantastic to know you had a positive stay at Aloft Plano. We hope your travel plans bring you back soon.

10/10 Excelente

Patricia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was clean and updated and in a good location.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 6 abr. 2024
Patricia, thank you for your kind words about Aloft Plano. We're thrilled to know you appreciated our pristine facilities, modern amenities, and strategic venue. We look forward to welcoming you back on your next visit.

10/10 Excelente

Justin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient to the freeway very clean and very nice One of my favorite places for years
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 1 abr. 2024
Justin, it's wonderful to hear you've had numerous positive experiences at Aloft Plano. We're thankful for your support over the years and it fills us with joy to be one of your favorite places. Thank you for highlighting our cleanliness and great location. We eagerly await your next visit!

10/10 Excelente

Courtney, Shreveport

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel! Zero complaints.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 2 abr. 2024
Courtney, it is such a pleasure to know that your stay at Aloft Plano exceeded expectations! We truly appreciate your kind comments and look forward to hosting you again in the near future. Safe travels.

10/10 Excelente

Crystal

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great. Great vibe!
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 27 mar. 2024
Crystal, it's fantastic to hear you enjoyed your time at Aloft Plano. Our team is thrilled that you appreciated our inviting atmosphere. We can't wait to have you back for another stellar experience!

10/10 Excelente

Quentin, Beaumont

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I’ll forever stay at the Aloft Plano!! Love the atmosphere and the staff is very friendly
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service, el 26 mar. 2024
Quentin, your endorsement is very appreciated and we're thrilled to learn the unique atmosphere of Aloft Plano and the friendliness of our team members had such a positive impact on your stay. We eagerly look forward to continually welcoming you back.

10/10 Excelente

BRANDON

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Modern looking hotel with great staff and great price.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 25 mar. 2024
Brandon, we're delighted to hear that you appreciated the contemporary aesthetic of Aloft Plano. It's especially rewarding to learn that our team members made a positive impact and that you found our pricing attractive. We can’t wait to welcome you back in the near future!

4/10 Malo

Siressa

No room attendant, no fresh towels, no daily cleaning, no one to bring towels, no shuttle, dirty
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 26 mar. 2024
Siressa, thank you for sharing your concerns. We regret to hear that some amenities you were seeking were not satisfactorily provided. Your feedback about the cleanliness and towel service, as well as the lack of a shuttle service, is valuable and will be shared with our colleagues for internal review. Rest assured that the level of service you have described does not align with our usual standard. Your visit will be taken as an opportunity to improve. We hope to welcome you back in the future for a better experience.

2/10 Terrible

Felicia

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 12 abr. 2024
Felicia, it's unfortunate to note your experience didn't live up to expectations. We sincerely value your feedback. Please know, we're dedicated to enhancing our service in order to ensure a superior stay for all of our guests in future. We invite you to let us prove our commitment on your upcoming travels.

10/10 Excelente

Brenda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
I like the Aloft brand so stylish and comfortable
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 20 mar. 2024
Brenda, we're thrilled to hear you appreciate the unique style and comfort of Aloft Plano. We endeavor to ensure our guests have a wonderful and cozy stay. Thank you for your uplifting feedback, and we'd love to welcome you back in the future.

10/10 Excelente

Briana

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and very nice room! Loved it for the night
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 19 mar. 2024
Briana, it's wonderful to see that you enjoyed your stay at Aloft Plano. Your kind words about our immaculate rooms are greatly appreciated. We'd be delighted to welcome you again for another fantastic overnight experience.

10/10 Excelente

Montrego Quadrikus, Greensboro

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 18 mar. 2024
Montrego, we're thrilled that your stay at Aloft Plano was great! We appreciate your feedback and look forward to welcoming you back in the near future.

10/10 Excelente

Markayla

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 30 mar. 2024
Thank you for the amazing rating, Markayla!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Aloft Plano soon!Thanks again for leaving your feedback!

10/10 Excelente

Traci

Le gustó: Servicios y condiciones de la propiedad
Very nice. Great area.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service, el 6 mar. 2024
Traci, it's splendid to hear you relished your stay at Aloft Plano. We are delighted you enjoyed our prime location. Thank you for your kind words, and we hope to welcome you again soon.

10/10 Excelente

Mayra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a great stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 5 mar. 2024
Mayra, it's wonderful to read that you had a fantastic experience at Aloft Plano. We pride ourselves on providing top-notch stays for our guests. Your positive feedback is greatly appreciated. Please come visit us again soon!

10/10 Excelente

HUSSEIN, Laguna Niguel

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great customer service excellent location and the staff are amazing thank you
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 3 mar. 2024
Hussein, it's heartwarming to hear about your positive experience at Aloft Plano! We're thrilled that you found our location convenient and our team members outstanding. Your kind words truly inspire us to continually offer top-notch service. We can't wait to welcome you back on your next visit. Thank you for choosing us!

10/10 Excelente

Jasmine

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Amazing
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 20 mar. 2024
Thank you for the perfect rating, Jasmine!We are very pleased to hear that you had a wonderful stay at Aloft Plano. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excelente

Brianna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Service was nice. Hotel was clean
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service, el 21 feb. 2024
Brianna, it's wonderful to hear your comments about Aloft Plano. We're thrilled that you appreciated our diligent team members and the cleanliness of our facilities. We hope to welcome you back in the future.

10/10 Excelente

Amy

Le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 22 feb. 2024
Amy, your five-star rating of Aloft Plano is greatly appreciated! We trust that your experience was enjoyable and we're looking forward to your next stay with us. Thank you for choosing our hotel.

8/10 Bueno

Kourtney

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the property, just wish the water would have gotten hot
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 13 feb. 2024
Kourtney, it's pleasing to hear you adored your stay at Aloft Plano. We appreciate your observations about the water temperature; rest assured we will take note of this as we continuously strive to optimize our guest experience. Thank you for choosing us, and we hope to see you again soon.

10/10 Excelente

Ryan

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I really enjoyed our stay. It’s got the coolest vibe, with plenty of lounge room. With a upper deck and lower deck. A pool table, fireplace etc This is the ultimate hang out place you don’t even feel like you’re at a hotel. Definitely recommend we will be back!
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 13 feb. 2024
Ryan, we're thrilled to hear that you enjoyed your stay at Aloft Plano. It's wonderful to know that our comfortable lounge area, features, and distinct atmosphere offered a unique experience beyond the traditional hotel feel. We're looking forward to welcoming you back for your next stay. Thanks for your recommendation!

8/10 Bueno

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service, el 7 feb. 2024
Joseph, thank you for choosing Aloft Plano and taking the time to rate us. We're delighted that your experience with us warranted a 4-star rating. We hope to exceed your expectations and earn that last star during your next visit.

8/10 Bueno

R

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service, el 3 feb. 2024
R, thank you for rating your stay at Aloft Plano. We appreciate your valuable feedback and we're glad that your experience was a positive one. Our team hopes to continue providing enjoyable stays in the future!

10/10 Excelente

Nadine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was great just didn't like the first floor room setup, fell too boxed in and no tints on the widow do could not open the curtains to get the natural light in. It's a beautiful hotel and the staff was very nice and helpful.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Service, el 28 ene. 2024
Nadine, we appreciate your excellent review. It's rewarding to hear you found Aloft Plano to be a beautiful destination and our team members to be both pleasant and accommodating. However, we acknowledge your feedback on our first-floor room's layout. We aim to ensure our guest rooms meet your taste and facilitate your comfort. Please feel free to communicate any preferences for future stays, and we'll do our best to accommodate them. We are looking forward to your next visit. Thanks again.

8/10 Bueno

Raymond K

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would've given this place a 5 star rating except we prepaid for breakfast and the food choices were limited and not very good.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 27 ene. 2024
Raymond, we appreciate your feedback. We're pleased to know that your overall stay at Aloft Plano was positive. As for your concern, be assured we're constantly working to enhance our breakfast offerings and value your opinion. We hope we'll have another opportunity to exceed your expectations during your next visit.

10/10 Excelente

Keith

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 18 ene. 2024
Keith, thank you for choosing Aloft Plano and for leaving us a perfect score. We're delighted that your experience with us was enjoyable and we look forward to welcoming you back in the future.

8/10 Bueno

John

Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 16 ene. 2024
John, thank you for choosing Aloft Plano and taking the time to rate your stay. It’s wonderful to know your experience met your expectations. We hope to serve you again in the future.

2/10 Terrible

Eric

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service, el 15 ene. 2024
We appreciate your feedback, Eric.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excelente

NATHAN

Se hospedó 3 noches en enero de 2024
Respuesta de Customer Service, el 13 ene. 2024
Thank you for the wonderful rating, Nathan!It's fantastic you enjoyed your time at Aloft Plano so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excelente

Esdras

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great customer service
Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Service, el 13 ene. 2024
Esdras, we're elated that you received excellent customer service at Aloft Plano. Our team members strive to provide a wonderful experience for all our guests. We look forward to your next visit.

8/10 Bueno

Driss michael

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 3 ene. 2024
Driss, thank you for your rating. It's wonderful to know that you had a positive experience at Aloft Plano. We value your feedback and hope to welcome you back in the near future.

10/10 Excelente

Ruth

Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Service, el 13 ene. 2024
Thank you for the fantastic rating, Ruth!We strive to make all of our guests feel welcome and relaxed during their time at Aloft Plano! We can't wait to see you again soon.