Lobby

Opiniones de Homewood Suites Dallas/Park Central

3 out of 5
Homewood Suites Dallas/Park Central
9169 Markville Dr, Dallas, TX

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 202 de 468 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 116 de 468 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 56 de 468 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 37 de 468 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 57 de 468 opiniones" "

7.8/10

Limpieza

8.2/10

Servicio y personal

6.8/10

Servicios

7.6/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente hotel, muy rico el desayuno y la alberca muy agradable!! Súper recomendado
Se hospedó 4 noches en mayo de 2022

2/10 Terrible

Nancy

Se hospedó 1 noche en enero de 2022

8/10 Bueno

SAMIR, CHIHUAHUA

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
buen precio/calidad ya no hay desayuno, solo una bolsita con barritas y jugo
Se hospedó 2 noches en diciembre de 2020

8/10 Bueno

FABIO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo muy bien.
Se hospedó 3 noches en enero de 2019
Respuesta de gary, el 28 ene. 2019
Thank you very much for your comments -- we hope to be of service to you on your next visit to Dallas !! Gary Walter General Manager

8/10 Bueno

Jose Roberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
El servicio de primera, los desayunos abundantes, todo el día café y galletas, las habitaciones riquísimas, lo recomiendo sin duda
Se hospedó 3 noches en septiembre de 2018

6/10 Aceptable

RICARDO DE JESUS, México.

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
El servicio excelente aunque las condiciones del hotel no son buenas. Esta en remodelación y hay ruido todo el día. Y la instalaciones están algo sucias.
Respuesta de Manager, el 26 dic. 2015
Dear RICARDO D, Thank you for providing us with your feedback. I glad to hear that we had excellent service. However, I apologize for the cleanliness issues you encountered. I have addressed your comments with my staff to ensure this is corrected. I hope that if you are ever back in the area, we will have a chance to make up for this. Sincerely, Dewayne S. General Manager

4/10 Malo

nancy

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Upon entrance to our first room, It smelled lkle bad body odor and human urine. We were put in another room and that one had a broken door, bed sheets were stained. They only had 2 bath towels in the room, we asked for 2 more due to a family of 4 and we were told they were all dirty and wont do laundry until the morning. The extra sheets they gave us for the sofa bed were also all stained. NEVER AGAIN
Se hospedó 2 noches en marzo de 2024
Respuesta de Bessy AGM, el 11 mar. 2024
I do apologize for all the inconveniences you had during your stay. We thank you for your comments/suggestions, so we know what we need to work on. Thank you!

2/10 Terrible

Jasmine

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cold water
Se hospedó 2 noches en enero de 2024
Respuesta de Mattie Johnson, el 3 mar. 2024
sorry for the water being cold we will definitely look into that thank you for your review it is greatly appreciated and also thank you for choosing Homewood suites by Hilton Dallas Park central for your stay.

2/10 Terrible

Alex

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
There are stains everywhere you look: on the walls, on the ceiling, on the bedding. The breakfast was very minimal and cold every morning, and the fellow renters are something to watch for the show and your security. It seemed like 8 out of 10 other patrons staying at this hotel appeared to be recovering addicts or current users. This is in the top 10 of my worst hotels that I have stayed in. I have spent about 15 years combined in hotels traveling for the film industry.
Se hospedó 4 noches en febrero de 2024
Respuesta de Mattie Johnson, el 2 mar. 2024
Thank you so much for your feedback, we have addressed the issues and I hope you will give us another opportunity in the future.

2/10 Terrible

Cody

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The hotel had mold. It was torn up and trashy. The room itself had bugs and paint was coming off of the bathtub. Worst hotel I’ve ever seen
Se hospedó 1 noche en febrero de 2024
Respuesta de Bessy AGM, el 17 feb. 2024
Thank you for your response. We do apologize for all the inconveniences you had during your stay. We will take action upon your review. Thank you!

4/10 Malo

Michael

Viaje familiar
The first room they gave was not accessible due to a bad battery on the door lock. The second had several maintenance issues including what appeared to be blood stains on the carpet.
Se hospedó 1 noche en febrero de 2024
Respuesta de Mattie Johnson, el 13 feb. 2024
Thanks for sharing your feedback, we're sorry your experience didn't match your expectations. I hope you give us another chance to make it right for you. please reach out if you have any further concerns.

10/10 Excelente

Khara, temple

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
👍
Se hospedó 1 noche en febrero de 2024
Respuesta de Mattie Johnson, el 12 feb. 2024
Thanks Khara. We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon.

10/10 Excelente

Anthony, Houston

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Homewood Suites is extremely convenient to both 635 and Hwy 75, which additionally makes it easy and quick to get to neighboring cities and downtown Dallas. For the relatively low fee, the guest gets a large suite including a full kitchen, separate bedroom and living room, large bathroom, and good closet space. Even though my room was around the corner from the pool and gym, I didn't hear any noise unless I walked past those areas. Breakfast is hot and standard - nothing fancy.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Mattie Johnson, el 12 feb. 2024
we appreciate your fantastic review, and we hope you come to see us again.

6/10 Aceptable

Robert

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Mattie Johnson, el 12 feb. 2024
Thank you for your review we hope to see you again.

8/10 Bueno

James

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My biggest negative takaway was that the hot tub wasn't hot. Apparently it was just an oversite, but I wasn't able to enjoy that part of my stay. Overall, my experience was positive, with a friendly staff and good food. The hotel definetly needs more attention to maintenance on little things, missing screws and whatnot, but it was clean. I'd stay here again. The price is right for the level of accomidation.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Mattie Johnson, el 12 feb. 2024
thank you for your feedback, we are glad to see how your experience went while staying with us. hopefully you come and visit us again so we can do better for you next time.

2/10 Terrible

Brandon

Se hospedó 1 noche en diciembre de 2023
Respuesta de Mattie Johnson, el 13 feb. 2024
Thanks for sharing your feedback, we're sorry your experience didn't match your expectations. I hope you give us another chance to make it right for you. please reach out if you have any further concerns.

4/10 Malo

Stacie

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Anntionette

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My room door has a hole there were no ice buckets
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mattie Johnson, el 19 feb. 2024
Thank you for sharing your feedback and making us aware of the unforeseen circumstances you had happened while staying with us. we are really sorry that the room door had a hole in it and there were no ice buckets. we will look further into this situation so that it doesn't happen to anyone else. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share.

6/10 Aceptable

Orlando J

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
This is my second time at this property this year. This stayed was disappointing. Only one trash can for the room. It seems unreasonable having to walk to kitchen to disposed of items from the bath room. Towels were not replenished. The only trash bin had no bag. I asked a housekeeping staff if they could provide the towels missing, I was told to go to the front desk they will provide me with the towels. I think the person missed the point.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Mattie Johnson, el 19 feb. 2024
Thank you for sharing your feedback and making us aware of the unforeseen circumstances you had happened while staying with us. we will look further into this situation so that it doesn't happen to anyone else. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share

10/10 Excelente

victor

Se hospedó 1 noche en noviembre de 2023
Respuesta de Mattie Johnson, el 19 feb. 2024
Thank you for your great review its very much appreciated, we hope you come and visit us again.

10/10 Excelente

Cliente verificado

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Nice Staff - Run Down Hotel
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Charles

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Welcomed in by friendly staff. Got to our room and it was extremely hot. After lowering the ac down it took a few hours to get comfortable. The double bedroom was very spacious for my family. The beds was sloped down towards the feet and buckled in the middle and needing to be replaced and some replacing of some items would have been nice. What looked like blood on a lamp shade and wall wasn’t pleasant to see. Shower tub was hard to stand in due to the floor being a bowl shape not flat.
Se hospedó 2 noches en octubre de 2023

4/10 Malo

Erica

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Do use this hotel
The staff had a walk out the day I came. The room was suppose to be ready at 3 but wasn’t until 5:30. The room stunk as soon as we got in from the kitchen sink. The pull out couch was torn and you could see the stuffing coming out. You could feel every spring. They did not provide linens for the pull out so they brought some up. The pillow smelled so disgusting I could not put my head in it. The towels were yellowish. The bathtub curtains were torn. The bed has a dip in the middle. We saw two roaches in our room. The breakfast was not great. It is located not in a good part of town. I saw a lot of homeless in the area. The only good think I can say was parking is free.
Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Tameka

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

ana

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
the two rooms in one room.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

T. Nathaniel

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing.
Se hospedó 13 noches en agosto de 2023

2/10 Terrible

Carl

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Our room 202 was disgusting. Blood or something on the walls. Carpet stained all over. Wood floor not mopped, stains all over the couch in living room. They sweeped everything from the floor out the door into the hallway and didnt vacuum it up. The phones didnt work, bedroom and living room. Ceiling fan and light didnt work in bedroom. Couch cushion all ripped up. Toilet doesn't flush right, bathroom sink doesn't drain. No mattress pad on bed, no top sheet. Ive stayed at homewood suites all over and never seen anything like this. We couldn't even use the living room, didnt even want to touch anything. I have pictures of everything.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

gustavo

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Nice hotel, good location (even though all the road construction)
Se hospedó 3 noches en agosto de 2023

2/10 Terrible

Brian

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Drove 2 hours with 5 kids (four 5 year olds and one 7 year old (grands)for a weekend getaway before school, only to get there at check-in (3 pm) to be told room not ready and couldnt say when. Go back in to ask whats up and that we have 5 kids in the car, to be told its not available and they dont have one for us. Ask if we can cancel without penalty and was told that because we booked with a third party she couldnt help us. I text ( because you cant actually talk to anyone) an online agent, was told we might be charged for 1 night if they couldnt verify. Credit card company took care of us, will NEVER use Expedia again. Poor service. Hotel was also located in shady area, didnt know intil we arrived
Se hospedó 2 noches en agosto de 2023

6/10 Aceptable

Kayla

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not great but good enough for price.
Fitted sheet didn’t fit the bed. Found hair in the bed and on the floor in bathroom. Second set of doors wouldn’t lock.
Se hospedó 1 noche en agosto de 2023

4/10 Malo

Maria

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The pull out sofa was torn everywhere. And the mattress to pull out was so gross it looked like a crime scene occurred on it. The room had a mildew smell and that I couldn’t mask with perfume. The bedsheets were worn down that they had transparent spots that looked liked grease stains. The staff was very nice and welcoming.
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Julie

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Overall a good stay and would stay again. Areas that could use some attention are afternoon staff friendliness, hall air conditioning (non existent), and room air conditioning (comfortable, but would not get below 75 during the day)
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Rose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It is nice.
The place are nice but problem is the doorbell for the deaf is not working. That's only one negative out of all.
Se hospedó 2 noches en junio de 2023

4/10 Malo

Lisa

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
The staff was very friendly. The whole place smelled like marijuana and mold. It was obvious that our room had been cleaned the best it could be, but the stains on the carpet and the couch were not cleanable. The AC didnt keep the room cool and it was loud. There was craziness going on in the halls, a lot of people in and out. I wouldn't recommend this place to anyone.
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Anna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Matthew Gerrit

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en mayo de 2023

2/10 Terrible

Raul

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Hotel in bad condition overall
Se hospedó 2 noches en abril de 2023

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Bad conditions. Needs an urgent update.
Very disappointed. The hotel needs an update urgently. It was not clean at all and marks everywhere. Very bad conditions to be a Homewood hotel. We were about to go to another hotel when we saw it.
Se hospedó 2 noches en abril de 2023

10/10 Excelente

Joscelyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Few bumps. But perfect for families
First room was horrible. But the staff really stepped up and made everything perfect for us.
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Oscar

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Liked the check in being easy and young lady being so helpful during my check in
Se hospedó 3 noches en marzo de 2023

8/10 Bueno

Jeannie Ann

Le gustó: Servicio y personal y servicios
Se hospedó 2 noches en marzo de 2023

4/10 Malo

Erika

Se hospedó 1 noche en marzo de 2023

4/10 Malo

jimmy

No le gustó: Servicio y personal y servicios
Se hospedó 3 noches en febrero de 2023

10/10 Excelente

Erin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Tisha

Se hospedó 1 noche en febrero de 2023

8/10 Bueno

Andrew

Le gustó: Limpieza, servicios, condiciones de la propiedad
Quiet. Clean room. Clean lobby. Elevator needed cleaning. Floor inside was dirty with something stuck to it in places. Noticed it is used to haul trash down. Perhaps this is why and something leaked and wasn't wiped up. Property around the hotel seemed a bit run down and I was a bit concerned for my vehicle in the parking lot, but all was well the next the morning.
Se hospedó 1 noche en enero de 2023

2/10 Terrible

Landon

Se hospedó 2 noches en enero de 2023

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2023

10/10 Excelente

Renitia

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good property great location

8/10 Bueno

Jeopardy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022