Entrada de la propiedad

Opiniones de Quality Inn & Suites Plano East - Richardson

2.5 out of 5
Quality Inn & Suites Plano East - Richardson
1616 N. Central Expressway, Plano, TX

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 371 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 285 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 152 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 103 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 90 de 1001 opiniones" "

7.8/10

Limpieza

8.0/10

Servicio y personal

8.0/10

Servicios

7.2/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Guillermo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Limpia y tranquilo...cerca de restaurantes y tiendas
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 20 nov. 2023
Hi Guillermo,Delighted to hear that you found our establishment clean and quiet, and it's great to know that our location near restaurants and shops contributed to your convenience. Your positive feedback is truly appreciated, and we hope to provide you with another pleasant and enjoyable experience during any future visits. We look forward to welcoming you back for another comfortable stay.

8/10 Bueno

María Lucía ramos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Un poco más de espacio adentro de los cuartos sería fantástico
Se hospedó 2 noches en julio de 2023
Respuesta de Sophia CSR, el 26 jul. 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

2/10 Terrible

Carmelina

Se hospedó 4 noches en julio de 2023
Respuesta de Sophia CSR, el 27 jul. 2023
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Bueno

Oscar

Se hospedó 2 noches en febrero de 2023
Respuesta de Sophia CSR, el 18 mar. 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Bueno

Aída

Se hospedó 1 noche en julio de 2022

10/10 Excelente

Juan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy bueno
Se hospedó 3 noches en junio de 2022
Respuesta de Front Desk Management, el 8 jul. 2022
Thank you for the positive feedback. We are glad to hear about your recent stay with us.

8/10 Bueno

FEDERICO

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Buen hotel por el precio
En general todo bien, La ubicación excelente, desayuno normal, habitación limpia, a la que le faltan tomas de corriente USB. La atención del.personal deja mucho que desear, son groseros
Se hospedó 3 noches en octubre de 2021
Respuesta de Front Desk Management, el 9 oct. 2021
THANK YOU FOR THE POSITIVE FEEDBACK.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La ubicación nos funciono muy bien para nuestros planes
Se hospedó 4 noches en agosto de 2021
Respuesta de Front Desk Management, el 16 ago. 2021
Thank you for the positive feedback.

10/10 Excelente

Eleazar

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2021
Respuesta de Front Desk Management, el 13 may. 2021
THANK YOU FOR THE POSITIVE FEEDBACK. IT IS ALWAYS A PLEASURE TO HEAR THAT A GUEST WAS HAPPY.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
Fatal el servicio. Alguien se había sonado en la cortina del baño y lo único q hicieron es darnos una cortina limpia y no la cambiaron nos dijeron q nosotros teníamos que instalarla. El cuarto no lo limpiaron y cuando los quejamos nos dijeron que ni siquiera nos iban a llamar porque era número de Mexico. Pésimo servicio
Se hospedó 3 noches en marzo de 2021
Respuesta de Gestión de la recepción, el 16 mar. 2021
Gracias por la reseña. Nos disculpamos sinceramente por el problema y estamos trabajando para resolverlo de la mejor manera posible.

6/10 Aceptable

Wendy Loraine

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Mejorar la limpieza
La habitación y la atención fue buena, pero vi algunos animales: una cucaracha en el vanity del baño, un ciempiés en la ducha y una garrapata.
Se hospedó 4 noches en octubre de 2020
Respuesta de Front Desk Management, el 3 nov. 2020
THANK YOU FOR THE REVIEW. WE SINCERELY APOLOGIZE FOR NOT MEETING YOUR EXPECTATIONS. WE WILL LOOK INTO THE ISSUES YOU HAD AND CORRECT THEM. PLEASE GIVE US ANOTHER CHANCE.

8/10 Bueno

Francesco

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No me puedo quejar
Hotel sencillo. Todo muy limpio. Eficiente atención.
Se hospedó 1 noche en octubre de 2020
Respuesta de Front Desk Management, el 31 oct. 2020
Thank you for the positive feedback. We are glad to hear about your recent stay with us.

8/10 Bueno

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un hotel casi nuevo, buenas instalaciones, servicio y ubicación
Se hospedó 7 noches en febrero de 2019
Respuesta de GUEST SERVICE MANAGER, el 2 mar. 2019
THANK YOU FOR THE POSITIVE REVIEW. WE ARE GLAD YOU HAD A WONDERFUL STAY WITH US. PLEASE DO VISIT US AGAIN SOON.

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Problemas con mi tarjeta al pagar y se cobro doble mi estancia
Se hospedó 2 noches en noviembre de 2017

4/10 Malo

Norma

No le gustó: Comodidad de las habitaciones
Terrible
It looked hunted and it didnt have a pool
Se hospedó 1 noche en junio de 2017

10/10 Excelente

CLARA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
HOTEL AGRADABLE
Espectacular, tranquila. muy agradable lo recomiendo ampliamente.

2/10 Terrible

Irma lorena, Toluca mexico

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mal no sirve alberca el desayuno malo
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunil Dahya General Manager Quality Inn and Suites 9725788555

8/10 Bueno

Arturo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was way better than the other hotels I hit. Way cleaner and comfy
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 13 abr. 2024
Hi Arturo,Our first goal is to give our guests a happy and comfortable stay, therefore we are happy to have lived up to your expectations. We are delighted to hear that you found our hotel to be cleaner and more comfortable and hope to see you here soon again!

10/10 Excelente

Linde, Elberta

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great option for a budget Dallas Richardson Plano stay. Due to road design, using map / navigation assistance is helpful. There is all kinds of food within 5 miles, almost none walkable. Breakfast was decent - eggs, sausage, waffles, muffins, bread, yogurt, cereal with juice, coffee and other options. Bed was very comfortable and wall unit kept the temp we set. Our room had no problems except for the folding closet door being misaligned.
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR, el 11 abr. 2024
Hi Linde,Thank you for sharing your experience! We are glad to hear that you found our hotel to be a great budget option for your stay. It's good to know that you appreciated the breakfast options and found the bed comfortable. We regret any inconvenience caused by the misaligned closet door and appreciate your understanding. We hope to welcome you back for another enjoyable stay soon!

10/10 Excelente

Cheryse

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a great experience. Especially for being last minute.
Se hospedó 2 noches en marzo de 2024
Respuesta de Sophia CSR, el 28 mar. 2024
Hi Cheryse,I am happy to hear that your experience was excellent. We value your satisfaction and are glad to have contributed to your enjoyable stay. In the future, we hope to have you back for another delightful encounter.

2/10 Terrible

Ashly

Se hospedó 2 noches en marzo de 2024
Respuesta de Sophia CSR, el 15 abr. 2024
Hi Ashly,Our goal is to provide an exceptional experience, and we recognize that we fell short of your expectations during your recent visit, resulting in a rating of 1. We are keen to understand the specific challenges you faced, and your candid feedback, whether positive or negative, is essential for our ongoing enhancement. We appreciate the opportunity to learn from this experience and are committed to better serving you in the future.

8/10 Bueno

Mayank

I found it good for the amount I paid to stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 18 mar. 2024
Hi Mayank,We are glad to learn that, considering the price you paid, our accommodations provided good value. We value giving guests a comfortable and reasonably priced stay, so we are happy to hear that we lived up to your expectations in this area. We value your nice comments and look forward to having you visit us again soon for another fun visit.

4/10 Malo

Morgan

Le gustó: Servicios
The room smelled of urine, the toilet paper looked like someone spilled mouthwash over it, and just had an overall feeling of questionable cleanliness. Since we checked in at almost 1am after driving over 7 hours, we just wanted to go to bed rather than deal so the the hassle of switching rooms.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR, el 11 mar. 2024
Hi Morgan,Maintaining a clean property is of utmost importance to us, and it's disheartening to learn that you had some reservations about our efforts in this regard. We sincerely apologize for any inconvenience this may have caused you. Your feedback is invaluable, as we always strive to ensure our guests have a positive experience. The insights you've shared will be used to guide our housekeeping team in making necessary improvements. We truly hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

8/10 Bueno

Liang

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall the property wasn’t too bad, pretty accurate for the price. Just the surrounding areas isn’t that convenient while it’s super noisy
Se hospedó 1 noche en enero de 2024
Respuesta de Sophia CSR, el 28 feb. 2024
Hi Liang,Thank you for sharing your feedback with us. We're glad to hear that you found our property to be fairly accurate in terms of value for the price. However, we regret any inconvenience caused by the surrounding noisy areas. We understand the importance of a peaceful environment for our guests' comfort. Please know that your feedback is valuable to us, and we will do our best to address any noise-related issues to enhance the overall experience for our guests. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Bueno

Jeremy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 2 noches en febrero de 2024
Respuesta de Sophia CSR, el 27 feb. 2024
Hi Jeremy,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

10/10 Excelente

Rosie

Viaje en grupo
Clean and decent for pricing
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 23 feb. 2024
Hi Rosie,We're glad to hear that you found our hotel clean and reasonably priced. We strive to offer a comfortable stay at a fair rate. Your satisfaction is important to us, and we look forward to welcoming you back in the future.

8/10 Bueno

kenneth e

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal
The room was comfortable the floors weren’t as clean a they should be.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 23 feb. 2024
Hi Kenneth,Thank you for your feedback. We're glad to hear that you found the room comfortable, but we apologize for any cleanliness issues with the floors. We'll ensure our housekeeping team pays closer attention to this matter to improve future stays. Your satisfaction is important to us, and we hope to welcome you back for an even better experience next time.

6/10 Aceptable

Praise

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property is clean and quiet. However, breakfast is poor.
Se hospedó 5 noches en enero de 2024
Respuesta de Sophia CSR, el 18 feb. 2024
Hi Praise,I am pleased to hear that you found our property clean and quiet, ensuring a comfortable stay for you. We regret that the breakfast did not meet your expectations and we will certainly consider your comments as we continue to improve our offerings. Your satisfaction is our priority, and we hope to have the opportunity to better serve you in the future. Thank you for choosing to stay with us.

8/10 Bueno

Todd

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff is very friendly. I would give the property a B on quality. The room decor can use an upgrade.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR, el 7 feb. 2024
Hi Todd,We're delighted to hear you had a positive experience with our team. We appreciate your rating on the quality of our property and your suggestion regarding room decor. Your input is valuable to us as we continually strive to improve our facilities and services. We hope to have the opportunity to welcome you back for an even better stay in the future. Thank you for choosing us!

10/10 Excelente

Ramiro

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo bien me encantó el lugar
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Management, el 6 feb. 2024
Thank you for the positive feedback. We are glad to hear that you had a satisfactory stay.

8/10 Bueno

Nimeshkumar

Se hospedó 3 noches en enero de 2024
Respuesta de Sophia CSR, el 9 feb. 2024
Hi Nimeshkumar,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We're constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.

6/10 Aceptable

Joe

No le gustó: Servicios
Liked area okay. Not the lighting of interior halls and not much in the line of breakfast!
Se hospedó 1 noche en enero de 2024
Respuesta de Sophia CSR, el 16 ene. 2024
Hi Joe,Thank you for sharing your thoughts with us. We're glad to hear that you liked the area. However, we regret any inconvenience caused by the lighting in the interior halls and the limited breakfast options. Your feedback is valuable, and we'll consider it for future improvements. We appreciate your input and hope to have the opportunity to enhance your experience in the future.

8/10 Bueno

Patrick

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good stay
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 9 ene. 2024
Hi Patrick,Glad to hear you had a good stay! If there's anything specific you enjoyed or if you have any feedback to share, feel free to let us know. Thank you for choosing us, and we hope to welcome you back in the future!

10/10 Excelente

Stacy

Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 31 ene. 2024
Hi Stacy,Knowing that you had a wonderful experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 10-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.

10/10 Excelente

SAMUEL

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very best manager
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 1 ene. 2024
Hi Samuel,We appreciate your kind words! Our team strives to provide the very best service, and we're delighted to know our manager left a positive impression. Thank you for your feedback, and we look forward to welcoming you again soon.

8/10 Bueno

alex

Se hospedó 2 noches en diciembre de 2023
Respuesta de Sophia CSR, el 1 ene. 2024
Hi Alex,Thank you for choosing to stay with us. We greatly appreciate your positive experience and the generous 8-star rating you have given us. Our primary aim is to ensure the complete satisfaction of our guests so we eagerly welcome any ideas or suggestions you may have for your future stays, as we are committed to continually improving our services. We look forward to the opportunity of serving you again during your next visit and providing you with an even better experience.

8/10 Bueno

Shaunelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Sophia CSR, el 29 dic. 2023
Hi Shaunelle,It brings us joy to know about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

8/10 Bueno

Arkadina

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 27 dic. 2023
Hi Arkadina,Grateful for the generous 8-star rating you've awarded us. Our utmost priority is to ensure our guests' complete satisfaction, so we're eager to receive any ideas or suggestions you might have for your future visits. We're excited about the chance to welcome you back on your next trip, aiming to provide you with an even more exceptional experience.

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable rooms and bed. Friendly check in. Convenient pet care.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 21 dic. 2023
Hi Mark,We're thrilled to hear you enjoyed our comfortable rooms and beds, had a friendly check-in experience, and found our pet care convenient. Thank you for sharing your positive feedback! We look forward to welcoming you and your furry friend back for another enjoyable stay.

10/10 Excelente

Salman

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 17 dic. 2023
Hi Salman,It brings us immense joy to learn about your nice experience. We genuinely value your recent stay and the outstanding 5-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.

10/10 Excelente

Tony, henderson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR, el 17 dic. 2023
Hi Tony,Receiving a 5-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

8/10 Bueno

Hussen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de Sophia CSR, el 14 dic. 2023
Hi Hussen,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We're constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.

2/10 Terrible

Michelle

Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Desk Management, el 12 dic. 2023
Thank you for the feedback. Please explain in detail the reasons for your dissatisfaction.

10/10 Excelente

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The whole stay was excellent. Great place for a family. Quiet and safe. Staff was really nice and pleasant. Highly recommend.
Se hospedó 12 noches en noviembre de 2023
Respuesta de Front Desk Management, el 5 dic. 2023
Thank you for the positive feedback. We are glad to hear about your recent stay with us.

10/10 Excelente

Ahmad Al

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great room for the price. Facilities could be updated, but overall nice experience.
Se hospedó 2 noches en octubre de 2023
Respuesta de Front Desk Management, el 29 nov. 2023
Thank you for the positive feedback. We are glad to hear that you enjoyed your recent stay with us

10/10 Excelente

Janice

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were close to a large variety of different types of cuisine as well as being close to shopping.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Front Desk Management, el 27 nov. 2023
Thank you for the positive feedback. It is always pleasant to hear our guests were happy with their stay.

8/10 Bueno

Justina

Clean room
Se hospedó 2 noches en noviembre de 2023
Respuesta de Front Desk Management, el 27 nov. 2023
Thank you for the positive feedback. It is always pleasant to hear our guests were happy with their stay.

10/10 Excelente

jeff

Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk Management, el 20 nov. 2023
Thank you for the positive feedback. We are glad to hear about your recent stay with us and that you enjoyed your stay. Looking forward to hosting you again.

4/10 Malo

Jorge, Dallas

No le gustó: Limpieza, servicios, condiciones de la propiedad
Room was dirty and the breakfast yesterday was not a breakfast. They shouldn't advertise that they include this with your stay.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 20 nov. 2023
Hi Jorge,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

10/10 Excelente

Demitria

Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR, el 8 dic. 2023
Hi Demitria,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.