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Opiniones de OPO Viva Palace

4 out of 5
OPO Viva Palace
L-74, Street Number 9, NH 8, Mahipalpur, Near I.G.I. Airport (T3), New Delhi

Opiniones

6.2
Puntuación de 10, es decir, Excelente. Basada en 13 de 54 opiniones
Puntuación de 8, es decir, Bueno. Basada en 13 de 54 opiniones
Puntuación de 6, es decir, Aceptable. Basada en 7 de 54 opiniones
Puntuación de 4, es decir, Malo. Basada en 8 de 54 opiniones
Puntuación de 2, es decir, Terrible. Basada en 13 de 54 opiniones

6.2/10

Limpieza

7.2/10

Servicio y personal

4.8/10

Servicios

6.6/10

Condiciones de la propiedad

5.4/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Jesús

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Personal poco amable. Servicio pobre.Limpieza ramlplona y accesorios escasos.
Se hospedó 2 noches en marzo de 2020

4/10 Malo

FEDERICO

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Malo

Se hospedó 1 noche en septiembre de 2018
Respuesta de Gaurav Singh, el 5 oct. 2018
Dear Guest, Thank you for Feedback, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality. we do our best to make your stay nice and comfortable. Thanks and regards Gaurav Singh General Manager Hotel Viva Palace

10/10 Excelente

cintia elizabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Buena atención

Fue buena
Respuesta de Kuldeep Sharma, el 26 feb. 2018
Dear Cibtia, Thank you for your valuable review. Thanks and regards

6/10 Aceptable

salil kumar

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
I would not go back. Rooms were not how the reviews
Se hospedó 1 noche en abril de 2025

2/10 Terrible

Raj Mohan

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not hotel worth going to again!
Se hospedó 1 noche en octubre de 2024

8/10 Bueno

Shafi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good hotel
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Hector

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
The unique thing about the property were the fleas.
Se hospedó 1 noche en enero de 2024
Respuesta de Shweta Tiwari, el 15 ene. 2024
Dear Guest, We thank you for sharing your feedback us. At the onset, kindly accept our sincere apologies for the inconvenience caused to you. We have noted your feedback and shared the same with head of departments. Please be assured that it will not be repeated in future and corrective measures will be taken. We look forward to welcome you back at our hotel.

2/10 Terrible

Nirmal Jit

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Shweta Tiwari, el 15 ene. 2024
Dear Guest, We thank you for sharing your feedback us. At the onset, kindly accept our sincere apologies for the inconvenience caused to you. We have noted your feedback and shared the same with head of departments. Please be assured that it will not be repeated in future and corrective measures will be taken. We look forward to welcome you back at our hotel.

2/10 Terrible

Mandip

Se hospedó 1 noche en noviembre de 2023
Respuesta de Shweta Tiwari, el 15 ene. 2024
Dear Guest, We thank you for sharing your feedback us. At the onset, kindly accept our sincere apologies for the inconvenience caused to you. We have noted your feedback and shared the same with head of departments. Please be assured that it will not be repeated in future and corrective measures will be taken. We look forward to welcome you back at our hotel.

2/10 Terrible

Pushpinder

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones

Staff was Friendly, but Quality absolute no go

Very poor Quality, Bed, Flour, Bad everything. Never ever again.
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Mohammed Adil Noori

Se hospedó 2 noches en febrero de 2023

6/10 Aceptable

DEBARAJ

Improvement Require

Room service as well as service personal needs to improve, When the breakfast is included, then we require at room, charges taken which is not mention anywhere. In resturent which is not comfortable to sit and foods are in cool condition served. Overall found OK.
Se hospedó 3 noches en septiembre de 2022

4/10 Malo

Rama

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
It was very dirty, the floors were dusty, the showerhead was covered in dust, and I would never dare to enter the tub. There was no view to speak of and the bedsheets were very unclean too and I have my doubts about whether they had been changed. Breakfast was in the hotel next door and not so good. Staff were friendly and airport taxi service was convenient.
Se hospedó 1 noche en agosto de 2022
Respuesta de Gaurav Singh, el 29 ago. 2022
Dear Rama, We thank you for sharing your feedback us. At the onset, kindly accept our sincere apologies for the inconvenience caused to you. We have noted your feedback and shared the same with head of departments. Please be assured that it will not be repeated in future and corrective measures will be taken. We look forward to welcome you back at our hotel. Warm Regards,

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022
Respuesta de Gaurav Singh, el 29 ago. 2022
Dear Guest, We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated we look forward to welcome you back at our hotel.

4/10 Malo

Yeshi

Se hospedó 5 noches en agosto de 2022

8/10 Bueno

Narinder

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en abril de 2022
Respuesta de Gaurav Singh General Manager Hotel Viva Palace, el 20 abr. 2022
Hi Narinder, We are happy to hear about the wonderful experience you've had during your stay. We always encourage our team to take all necessary steps from check in to check out, follow cleaning procedures and F&B. We are happy to know the team is working hard to make your stay memorable. Based on your feedback, we've made a follow up note to designated department. This note will get added to the head of department profile and we assure you that necessary appreciation to rewards may be given. We appreciate you bringing this to our notice and looking forward to your next stay with us. Feel free to contact us. Thanks and regards

6/10 Aceptable

Shyam

No le gustó: Limpieza y servicio y personal
Hotel front desk manager took a while to find my reservation as he kept typing the wrong name. Bathroom was not clean enough for someone from US and the lighting was dim. Bed was okay. Overall average stay for the price paid.
Se hospedó 1 noche en diciembre de 2020
Respuesta de OPO Rooms, el 13 feb. 2021
Dear Guest, Thank you for Feedback, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality. we do our best to make your stay nice and comfortable. Thanks and regards Hotel Viva Palace

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2020
Respuesta de OPO Rooms, el 13 feb. 2021
Dear Guest, Thank you for Feedback, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality. we do our best to make your stay nice and comfortable. Thanks and regards Hotel Viva Palace

2/10 Terrible

JAckie, New york NY

Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
cleanliness leaves a lot to be desired at this place
Se hospedó 1 noche en diciembre de 2020
Respuesta de OPO Rooms, el 27 dic. 2020
Dear Guest, We thank you for sharing your feedback us. At the onset, kindly accept our sincere apologies for the inconvenience caused to you. We have noted your feedback and shared the same with head of departments. Please be assured that it will not be repeated in future and corrective measures will be taken. We look forward to welcome you back at our hotel.

4/10 Malo

Cliente verificado

Viaje en grupo
No le gustó: Limpieza
Se hospedó 1 noche en noviembre de 2020
Respuesta de OPO Rooms, el 27 dic. 2020
Dear Guest, We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated we look forward to welcome you back at our hotel.

2/10 Terrible

SNEHA

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2020
Respuesta de OPO Rooms, el 27 dic. 2020
Dear Guest, We thank you for sharing your feedback us. At the onset, kindly accept our sincere apologies for the inconvenience caused to you. We have noted your feedback and shared the same with head of departments. Please be assured that it will not be repeated in future and corrective measures will be taken. We look forward to welcome you back at our hotel.

2/10 Terrible

RASHI

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Horrible hotel and not at all 4 star ...worst hotel

Stinky room And extremely poor maintenance
Se hospedó 1 noche en noviembre de 2020
Respuesta de Opo rooms, el 21 nov. 2020
Dear guest, we thank you for sharing your feedback us. At the onset, kindly accept our sincere apologies for the inconvenience caused to you. We have noted your feedback and shared the same with head of departments. Please be assured that it will not be repeated in future and corrective measures will be taken. We look forward to welcome you back at our Hotel. Thanks

10/10 Excelente

Nirav

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2020
Respuesta de OPO Rooms, el 6 nov. 2020
Dear Guest, We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated we look forward to welcome you back at our hotel.

8/10 Bueno

Rajesh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
For the price it was good and comfortable
Se hospedó 2 noches en octubre de 2020
Respuesta de OPO Rooms, el 31 oct. 2020
Dear Guest, We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated we look forward to welcome you back at our hotel.

8/10 Bueno

Libra

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Property was close to markets n airport . Didn’t like bedding
Se hospedó 2 noches en marzo de 2020

8/10 Bueno

SHAH MD

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Delhi Meeting

It was good👌
Se hospedó 1 noche en marzo de 2020
Respuesta de Reservations, el 16 mar. 2020
Dear Guest, We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated we look forward to welcome you back at our hotel.

2/10 Terrible

Katie, New York, NY

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
This is NOT a 4 star hotel. Stayed here for a 7 hour layover after a late flight. Credit card machine was broken, said we had to pay in cash which we did not have. Brought us to atm that they said had no fee but had 300 fee and refused to discount the fee from promised Expedia rate. Bed was stained, dirty, with lots of hairs. Someone came and changed the sheets when we asked for a new room. Will say the bed was comfortable. Breakfast did not look good so we skipped.
Se hospedó 1 noche en marzo de 2020
Respuesta de OPO Rooms, el 7 mar. 2020
Dear guest, we thank you for sharing your feedback us. At the onset, kindly accept our sincere apologies for the inconvenience caused to you. We have noted your feedback and shared the same with head of departments. Please be assured that it will not be repeated in future and corrective measures will be taken. We look forward to welcome you back at our Hotel. Thanks

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en junio de 2019
Respuesta de Gaurav Singh, el 29 jun. 2019
Dear Guest, We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated we look forward to welcome you back at our hotel.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
The hotel is decent and acceptably maintained. The checkin process was simple enough and staff were helpful.
Se hospedó 1 noche en junio de 2019
Respuesta de Gaurav Singh, el 29 jun. 2019
Dear Guest, We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated we look forward to welcome you back at our hotel.

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en mayo de 2019
Respuesta de Reservations, el 11 may. 2019
Dear Guest, We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated. We look forward to welcome you back at our hotel. Warm Regards,

10/10 Excelente

VIKRAM

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Nice stay and good breakfast

Staff was very friendly. Breakfast was excellent.
Se hospedó 1 noche en abril de 2019
Respuesta de Reservations, el 11 may. 2019
Dear Guest, We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated. We look forward to welcome you back at our hotel. Warm Regards,

2/10 Terrible

Mayank

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2019
Respuesta de Reservations, el 11 may. 2019
Dear Guest, We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated. We look forward to welcome you back at our hotel. Warm Regards,

4/10 Malo

Cliente verificado

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2018
Respuesta de Viva Palace, el 23 mar. 2019
Dear Guest, Greetings from VIVA Palace Hotel! We thank you for sharing your positive sentiments with us and we have shared the same with our team. It keeps our team motivated. We look forward to welcome you back at our hotel. Warm Regards, Reservations

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza
Good: - 10 min. to the airport - we could check in early - staff is very helpful and polite - elevator - Hotel calls taxi for you - always had hot water Bad: - bed sheets were not cleaned >:( - the bathroom was flooded with water - the view outside the window shows a construction site - the elevator plays an annoying song everytime it is used which woke us up multiple times during the nights. On top of that some room doors leave a one inch gap to the floor which leads to lots of noises coming in. - electric outlets are unreliable and fiddly.
Se hospedó 2 noches en enero de 2019

8/10 Bueno

Craig

Le gustó: Servicio y personal y comodidad de las habitaciones

Budget hotel near the airport

We just needed somewhere cheap and close to the airport and in that regard it ticked the boxes. I would not recommend this hotel as a holiday base. The room was ok, the bathroom needed a good clean or replacement. The main issue we had was the noise of the other guest who had no regard for other guests when shouting outside in the corridor whem getting up for flights. Breakfast included was a bonus bearing on mind we had a discount rate of £22. An Uber was only £1.30 to the airport and worked very well
Se hospedó 1 noche en enero de 2019

4/10 Malo

Ram

No le gustó: Limpieza y servicio y personal
Hotel is new and was first given a room which was not cleaned and just completed built with full of paint smells all around the room. When approached reception, was initially turned down that all other rooms are full until the manager stepped in and shifted to another room which is having shared doors but better than before. In the night the shared room guest noise woke us up couple of times. Overall did not have a good first hand experience except the fact that it is close to airport but far far away from main central.
Se hospedó 1 noche en diciembre de 2018

10/10 Excelente

Satya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Very comfortable stay. Thank you

It is excellent and very good value for money. Very good to excellent. Very close to Aero City Metro station, hence very convenient for the two airports.
Se hospedó 1 noche en diciembre de 2018

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2018

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en diciembre de 2018

10/10 Excelente

ANNICK

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

bien

proche de l'aéroport mais attention aux bouchons aux heures de pointe
Se hospedó 1 noche en noviembre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff member Sonu was amazing and very helpful , he did not hesitate get anything which we requested from him
Se hospedó 1 noche en septiembre de 2018
Respuesta de Gaurav Singh, el 8 sep. 2018
Dear Guest, Thank you for appreciation, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality, we do our best to make your stay nice and comfortable. Thanks and regards Gaurav Singh General Manager Hotel Viva Palace

8/10 Bueno

Cliente verificado

Hotel Viva Palace

Good Hotel with Comfortable Room.The Check-Inn Process is Slow and needs to be Improved. The Facilities in the Room needs to be Improved. There was no Foot-Mat at the Bathroom Door. Near to Airport just off Mahipalpur Junction.
Se hospedó 2 noches en agosto de 2018
Respuesta de Gaurav Singh, el 4 sep. 2018
Dear Guest, Thank you for appreciation, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality, we do our best to make your stay nice and comfortable. Thanks and regards Gaurav Singh General Manager Hotel Viva Palace

10/10 Excelente

Lalit

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Fine

It was ok. Staff was friendly.
Se hospedó 1 noche en julio de 2018
Respuesta de Gaurav Singh, el 4 sep. 2018
Dear Lalit, Thank you for appreciation, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality, we do our best to make your stay nice and comfortable. Thanks and regards Gaurav Singh General Manager Hotel Viva Palace

8/10 Bueno

Satya

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Recommended as a very good hotel

Very nice hotel with very good service. All hotels in India need to improve the way they welcome every customer that enters the premises.
Se hospedó 1 noche en junio de 2018
Respuesta de Dilshad Khan, el 11 jun. 2018
Dear Satya, Thank you for appreciation, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality, we do our best to make your stay nice and comfortable. Thanks and regards Dilshad Khan General Manager Hotel Viva Palace

10/10 Excelente

kp, fort worth texas. usa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent service and staff. I will highly recommend
Se hospedó 1 noche en abril de 2018
Respuesta de Kuldeep Sharma, el 10 may. 2018
Dear KP, Thank you for appreciation, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality, we do our best to make your stay nice and comfortable. Thanks and regards Kuldeep Sharma

6/10 Aceptable

Cliente verificado

This hotel is not 4stars hotel, doesn’t have a refrigerator, 6km from the airport
Se hospedó 1 noche en abril de 2018
Respuesta de Kuldeep Sharma, el 10 may. 2018
Dear Guest, Thank you for appreciation, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality, we do our best to make your stay nice and comfortable. Thanks and regards Kuldeep Sharma

8/10 Bueno

Suwanna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Worth for money
Respuesta de Kuldeep Sharma, el 11 abr. 2018
Dear Suwanna, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Apprehensive but then pleased

When the taxi turned down the road to the hotel I was a little skeptical because the road to the hotel was being worked on and it was very dirty. But then he pulled up infront of the hotel and I was somewhat relieved. The people that worked there were very nice and accommodating. The room had a nice comfortable bed and had a hot shower. However you need to make sure you turn the water heater on first and it was a little high for me to turn on but I managed. The room was nice. Only negative thing I found was that I could hear someone in the other room. Not sure if it was because it was an adjoining room.
Se hospedó 1 noche en marzo de 2018
Respuesta de Kuldeep Sharma, el 25 mar. 2018
Dear Guest, Thank you for appreciation, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality, we do our best to make your stay nice and comfortable. Thanks and regards Kuldeep Sharma

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
One of the worse hotel i have ever been. The first room they put me in was a roof room. A room on the roof open your room door to cement floor.curtain falling to the ground, wall paint peeling and when i looked in the bathroom the toilet was used but not flashed. I refused to stay in it transfer to other room was better than the first one but still very bad..Basin tap wasn't working nor the hot water and the and when they fixed, the basin drain was very badly leaking. .haha that's why probably they turn the tap off .. the restaurant and the breakfast i can not tell ..but you better go without it.. When i talked to the manger the first thing he did of course said what i said it's not possible and it can't be true. ..but it happened that i took photos on my phone for the first room which i refused to stay in it show it to him and for the second room i asked him to go and check it by him self ...then all what he said sorry shouldn't be like that...i had to stay one night extra for my business so first they make me feel the hotel is fully booked no way they can give me a room for that extra night..then they came back 5 minutes later to tell me that I can stay the extra night in the same room . As i was checking out they thought i didn't pay at all althought when i checked in they asked me to pay all my stay upfront which i did ..all i have to pay was the extra night but they didn't believe me and i have to show them the receipt so they don't charge me again.
Se hospedó 1 noche en marzo de 2018
Respuesta de Kuldeep Sharma, el 24 mar. 2018
Dear Guest, Thank you for appreciation, we would like to share with you that Hotel Viva Palace A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality, we do our best to make your stay nice and comfortable. Thanks and regards Kuldeep Sharma