Dear Claudia, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Ronnie, Thank you for selecting us. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused and regret the unattentive behavior our associate showed you. We will address this adequately so that this lapse in service never repeats. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

Dear Jaime, We apologize for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

Dear Nahum, Thank you for your excellent feedback on your recent stay at Extended Stay America! We're glad to hear that you received good service during your stay. Providing exceptional service is vital to us, and we're pleased to know that our team took good care of you. If there's anything else we can do to improve your future, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!Sincerely,Hotel Management

Dear Nahum, Thank you for leaving a positive review of your recent stay at Extended Stay America. We're thrilled that you found our accommodations clean and that our service met your expectations. We take pride in providing our guests with a comfortable and enjoyable stay, and we're glad we could exceed your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay.Sincerely,Hotel Management

Dear Nereida, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely,Hotel Management

Maikel, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you again soon. Sincerely, Hotel Management

Thank you for sharing your feedback at Extended Stay America. We are pleased to know overall you had a pleasant stay. However, we regret the inconvenience caused. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management

Thank you for reviewing your stay. Although you were pleased with the size of our room, we apologize for the service issues you encountered while you were here. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodation and had a pleasant stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

Grace, thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management

Angelica, thank you for being our guest and for taking time to review your experience at Extended Stay America - Denver - Aurora South. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We look forward to welcoming you back soon. Sincerely, General Manager

Dear Lourdes, We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Kaedyn, Thank you for bringing your concerns to our attention. We apologize for the issue regarding the door lock of the room you were initially allocated. We also regret any discomfort caused by the curtain. The safety and security of our guests are of utmost importance to us. Please know we will review these matters internally to ensure we consistently deliver a safe environment for our guests moving forward. We hope you will revisit to experience a much more satisfying stay with us in the future.Sincerely,Hotel Management

Dear Kimberly, We are delighted we exceeded your expectations for an outstanding stay at Extended Stay America, and we thank you for sharing your experience with other travelers. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Sincerely,Hotel Management

Dear Kyra, Thank you for taking the time to share your review of our hotel. We are sorry we could not meet your expectations and understand the disappointment it caused. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We will address this issue with our housekeeping staff. We have security on the premises around the clock as we want every guest to feel safe and secure throughout their visit. We hope that you will consider giving us another chance to host you in the future and that we will have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Timeku, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Joseph, We're sorry to hear that your recent stay did not meet your expectations. We appreciate your feedback regarding the room size and the smell of cleaning chemicals. Your experience is important to us, and we apologize for any inconvenience. If there's anything specific you'd like to share or discuss further, please feel free to reach out to us directly. We value your input and hope to have the opportunity to improve your impression in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Tom, Thank you for choosing Extended Stay America. It is glad to know you had a good time here. However, we are sorry you felt the need for an update on a few parts of the room. Your suggestions are taken and shared with our concerned team for further assessment. Please stay with us another time for the next enjoyable experience.Sincerely,Hotel Management

Dear Abraham, Thank you for being our guest and for your valuable feedback. We apologise for the late check in service. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Tiffany, Thank you for choosing our hotel for your visit here. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.Sincerely, Hotel Management

Dear Abraham, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We are also sorry for the noise concerns you experienced due to the noisy heater in your room. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Beverly, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Also, please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay, especially those related to the cleanliness of our hotel. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management

Dear Wesley, Thank you for choosing our hotel on your recent visit to the area. We couldn’t agree more; our location close to the highway makes us an easy stop for an overnight stay! It is good to know your stay with us was comfortable and relaxing. We look forward to having you as our guest again whenever your travels bring you back to Extended Stay America.Sincerely,Hotel Management