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Opiniones de InTown Suites Extended Stay Select Denver Aurora South

2 out of 5
InTown Suites Extended Stay Select Denver Aurora South
14090 E Evans Ave, Aurora, CO

Opiniones

5.8
Puntuación de 10, es decir, Excelente. Basada en 25 de 107 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 15 de 107 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 18 de 107 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 12 de 107 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 37 de 107 opiniones" "

6.4/10

Limpieza

6.2/10

Servicio y personal

6.4/10

Servicios

6.2/10

Condiciones de la propiedad

5.2/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

María Isabel

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No me dejaron entrar tuve una emergencia y no puede hacer check in porque no eran eran horarios de entrada y la persona que me recibió es muy racista
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Cliente verificado

Se hospedó 3 noches en septiembre de 2020

10/10 Excelente

Monique

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 14 noches en abril de 2024

10/10 Excelente

Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en agosto de 2023
Respuesta de Juan, el 28 ago. 2023
Hi Juan– Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Sol Rosario,General Manager

2/10 Terrible

Mario

No le gustó: Limpieza
Se hospedó 2 noches en julio de 2023

2/10 Terrible

Esteban

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en julio de 2023
Respuesta de r, el 3 ago. 2023
Esteban – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. Sol Rosario,General Manager

2/10 Terrible

jem

Se hospedó 1 noche en julio de 2023
Respuesta de r, el 3 ago. 2023
Jem – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. Sol Rosario,General Manager

4/10 Malo

Shaniecia, Denver

No le gustó: Servicio y personal y condiciones de la propiedad
After reading on the door there closed @7:00 driving really far to get my room! Made me very upset!
Respuesta de r, el 3 ago. 2023
Hi Shaniecia Thank you for your review. Our extended stay properties are more like an apartment than a hotel. On average, our guests stay multiple weeks at a time and InTown becomes home! Offering limited office hours allows us to keep our costs down and pass along the savings to our guests! Typically, our offices are typically open from 11am-7pm. Thanks again, and we hope to see you again soon!Sol Rosario,General Manager

6/10 Aceptable

George

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Staff was nice. Stairwell smelled like someone threw up in there. Halls smelled bad. The room was actually nice. In need of some repairs but nice. But has an early flight out the next morning so B only stayed for one night. Prob won’t be doing that again
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Keri

Viaje familiar
No le gustó: Servicio y personal
What hotel closes at 7pm? This one.
Hotel closes at 7pm so we could not check in.
Se hospedó 1 noche en julio de 2023
Respuesta de R, el 3 ago. 2023
Hi Kerl Thank you for your review. Our extended stay properties are more like an apartment than a hotel. On average, our guests stay multiple weeks at a time and InTown becomes home! Offering limited office hours allows us to keep our costs down and pass along the savings to our guests! Typically, our offices are typically open from 11am-7pm. Thanks again, and we hope to see you again soon!Sol Rosario, General Manager

2/10 Terrible

Billy

No le gustó: Limpieza y condiciones de la propiedad
First room they gave me hadn't even been cleaned yet then they moved me to a different room which turned out to not even have a working AC and that room was very hot up on the third floor and the elevator was not working. Ended up leaving and finding other accommodations
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Russell

No le gustó: Servicio y personal
Checkin is only from 3pm to 6 pm with no staff on site after hours. Was unable to check in when I arrived
Se hospedó 1 noche en julio de 2023
Respuesta de R, el 3 ago. 2023
Hi Russell Thank you for your review. Our extended stay properties are more like an apartment than a hotel. On average, our guests stay multiple weeks at a time and InTown becomes home! Offering limited office hours allows us to keep our costs down and pass along the savings to our guests! Typically, our offices are typically open from 11am-7pm. Thanks again, and we hope to see you again soon!Sol Rosario,General Manager

2/10 Terrible

Nicholas

Se hospedó 1 noche en julio de 2023
Respuesta de Sol, el 28 ago. 2023
Hi Nicholas – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. Sol Rosario,General Manager

4/10 Malo

Walter T

No le gustó: Servicio y personal y condiciones de la propiedad
I’m not sure who the market is for this hotel, but it’s not me. Everything everywhere smells like cigarettes used an entire can of Fabreeze to get the stink out of the room. Worried about my car, dogs in the rooms, screaming, loud music all hours. The staff tried hard, front desk was nice but weary. Housekeeper for my room tried hard and they all need a raise. Looked into a couple open rooms while coming & going, how anyone could trash a hotel room so badly! Elevator is broken, the lobby is locked except 11-7, it’s just a scary place. Bathroom is large, great hot water and shower head.
Se hospedó 7 noches en junio de 2023

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This should be a ZERO!
Our flight was delayed and we did not arrive until after 7:00. The doors were locked. I called and talked to the night manager. He refused to let us in and then the company refused to give me a refund. We we couldn't find a room anywhere and ended up sleeping in the airport. Worst experience ever.
Se hospedó 1 noche en junio de 2023
Respuesta de r, el 3 ago. 2023
Hi Thank you for your review. Our extended stay properties are more like an apartment than a hotel. On average, our guests stay multiple weeks at a time and InTown becomes home! Offering limited office hours allows us to keep our costs down and pass along the savings to our guests! Typically, our offices are typically open from 11am-7pm. Thanks again, and we hope to see you again soon!Sol Rosario,General Manager

2/10 Terrible

Shaun, Evergreen

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I showed up to said property and they 'moved' us to another property??? Then we still have not been refunded. We did not approve a move from the address we were given for our stay. This is poor business and a crappy hotel environment
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Candesia

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Horrible customer service. Unable check-in. after-hours number/ computers were shut down charged for one night and cancelled our reservation.
Se hospedó 5 noches en junio de 2023

6/10 Aceptable

Jessica

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
The property itself looks like they tried to hide a bunch of issues with a coat of paint. The area of town is on the sketchier side. The rooms are in short supply because there are so many people just living there - FORGET about parking. The elevators don't work.(from what I gather, they haven't for awhile and won't in the foreseeable future). The walls are paper thin, so from the time I woke up until the time I fell asleep I heard the room next door's kids SCREAMING. This place presents itself as something nice, but if it hasn't been for the cancelation policy, we would've gone somewhere else.
Se hospedó 8 noches en junio de 2023

2/10 Terrible

Erica

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en junio de 2023

10/10 Excelente

Matthew

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cheap but lots of space and organization options to make you feel at home only issue I had was elevator went down and got stuck on it briefly
Se hospedó 7 noches en septiembre de 2022

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The worst place ever
The worst long term stay inns I have ever been to. They don't provide toilet paper....they clean your room only once a week....staff is rude...the whole place smells bad. Their elevator is not working for a long time now and they expect you to haul your luggage up the stairs yourself..they don't help or have any sort of cart/luggage dolly to help you. One staff member asked me for $50 to help me bring my bags from my room to the uber car....it is ridiculous!! They should be offering elderly people help without asking for money since it's their elevator that is not working. Horrible place!!!! Don't ever stay there
Se hospedó 8 noches en agosto de 2022

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Our room smelled like smoke. We were there 6 days and are having to air out our luggage because it now smells like smoke!😖
Se hospedó 2 noches en julio de 2022
Respuesta de Kai P, el 19 jul. 2022
Hi – Thank you so much for your review. As the largest wholly owned extended stay brand, we constantly strive to improve our guest experience and welcome all feedback that helps us achieve this goal. We truly apologize for any inconvenience caused. I do hope you give us another opportunity to serve you better. Sincerely, Kai P - GM

4/10 Malo

Harold

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
We were late to check-in. Able to finally get a hold of the 'night' person. Denied room. So many people just hanging around in the parking lot. Felt like we were trying to check in to a homeless shelter. Felt very unsafe.
Se hospedó 3 noches en julio de 2022
Respuesta de Kai P, el 11 jul. 2022
Hi Harold – Thank you so much for your review. As the largest wholly owned extended stay brand, we constantly strive to improve our guest experience and welcome all feedback that helps us achieve this goal. We truly apologize for any inconvenience caused by our office hours, which are, M - Sat 11AM to 7PM. I do hope you give us another opportunity to serve you better. Sincerely, Kai P - GM

2/10 Terrible

Cliente verificado

No le gustó: Servicio y personal
Beware of Fine Print Front Desk Hours
The front desk hours were only 3 PM until 6 PM which was noted in fine print on the website. The hotel never called to ask where I was or make any arrangements for a late check-in and would not issue a refund. Do not bother with this property as they offer zero flexibility. Hotels.com will also stand with the property and will not advocate for you or offer any account credits. Buyer beware!
Se hospedó 2 noches en junio de 2022
Respuesta de Kai P, el 4 jul. 2022
Hi – Thank you so much for your review. As the largest wholly owned extended stay brand, we constantly strive to improve our guest experience and welcome all feedback that helps us achieve this goal. We truly apologize for any inconvenience caused by our office hours which are 11AM to 7PM. We do provide a 3rd party authorization form to be filled out for guest planning to check in outside our office hours. I do hope you give us another opportunity to serve you better. Sincerely, Kai P - GM

2/10 Terrible

Kyle

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I did not stay here and didn’t receive a refund
Se hospedó 2 noches en junio de 2022
Respuesta de Kai P, el 4 jul. 2022
Hi Kyle – Thank you so much for your review. As the largest wholly owned extended stay brand, we constantly strive to improve our guest experience and welcome all feedback that helps us achieve this goal. Our Cancelation policy is 24hrs prior check in date. Our office hours are Mon - Sat 11AM to 7PM. We truly apologize for any inconvenience caused. I do hope you give us another opportunity to serve you better. Sincerely, Kai P - GM

2/10 Terrible

Darin

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Not for business travel
Not what I expected. But they did give me a refund
Se hospedó 4 noches en junio de 2022
Respuesta de Kai P, el 11 jul. 2022
Hi Darin – Thank you so much for your review. As the largest wholly owned extended stay brand, we constantly strive to improve our guest experience and welcome all feedback that helps us achieve this goal. We truly apologize for any inconvenience caused. I do hope you give us another opportunity to serve you better. Sincerely, Kai P - GM

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good and cheap
Se hospedó 7 noches en marzo de 2022

6/10 Aceptable

Betty

Viaje familiar
I didn't like that you have to stay for a week to get house also no plates silverware cups not offered I dont think that was mention, in the advertisement. Oh no towels offered for bathroom.
Se hospedó 10 noches en diciembre de 2021

2/10 Terrible

Brian

No le gustó: Servicio y personal
This property refused to allow me to stay because I had a service animal & the owner doesn’t like dogs I was forced to find alternative accommodations at a higher rate! This property is in violation of the ADA & should be removed from the Expedia program
Se hospedó 7 noches en diciembre de 2021

6/10 Aceptable

Wayne

Viaje en grupo
No le gustó: Servicios
no coffeepot, was supposed to have 2 queen beds, had only one and fold out sofa. no supplies at all for kitchen. only 2 towels and 2 wash cloths for the week
Se hospedó 7 noches en octubre de 2021

8/10 Bueno

Norman

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The office/check in hours isn’t convenient but the front desk staff was pleasant & professional. The housekeeper “Michelle” was very friendly and helpful. They also did a great job on their remodel. My room was nice and clean.
Se hospedó 8 noches en octubre de 2021

10/10 Excelente

Jehny

Se hospedó 8 noches en septiembre de 2021

6/10 Aceptable

Michael Vincent, State College

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
This place is kind of a combination between a furnished apartment and a hotel, meaning you should expect much less house keeping than a hotel. In a two week stay, sheets were never changed. You get one roll of TP so buy a pack. Also towels are not changed so include them in your laundry. Positives: good location near shopping and restaurants. Great diner right next door. Good parking. Cost is very reasonable. Cons: the place reeks of weed, at least on 3rd floor. Also too many late night arguments.
Se hospedó 15 noches en septiembre de 2021

4/10 Malo

Shawn, Fayetteville

Viaje de negocios
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
They ONLY gave me ONE roll of Toilet Paper for my entire 9-DAYS Stay, That's after I asked them. Noisy, Rude, Dirty ,,,,, and SO ONNNN
Se hospedó 9 noches en septiembre de 2021

2/10 Terrible

JAVED

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
terrible experience
Se hospedó 10 noches en septiembre de 2021

2/10 Terrible

Tonya

Se hospedó 7 noches en septiembre de 2021

10/10 Excelente

Steve

Se hospedó 7 noches en agosto de 2021

4/10 Malo

Shawn

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
You are on your own
Se hospedó 9 noches en agosto de 2021

2/10 Terrible

Corina

Se hospedó 7 noches en julio de 2021

2/10 Terrible

Ernesto

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 8 noches en julio de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The people is friendly and they done a good job overall
Se hospedó 14 noches en julio de 2021

2/10 Terrible

Quintin

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en junio de 2021

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Choose another place
Room wasn't cleaned daily or at all.
Se hospedó 9 noches en mayo de 2021

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
I like that the rooms were new refurbished and clean, the staff was very friendly and helpful! The rooms aren’t very sound proof so we felt as though we had to whisper because we could hear our neighbors pretty clearly. I wished I had been more aware of the check in process before booking as you have to check in in person before 6:30 or 7 in order to pay, after that the lobby is closed so I had to print off and sign paperwork since I wasn’t sure if we would get to the location in time! That was mostly my fault but I want others to be aware. The lobby elevator went out on our first day there and then the elevator closest to our room also went out during our 2 day stay there haha maybe just a coincidence. Again I appreciate all the staff and manger that helped us get our reservation and checked in!
Se hospedó 2 noches en mayo de 2021

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 3 noches en mayo de 2021

8/10 Bueno

Brittany

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel for a great price
Had to book here last minute and they were very accommodating and helpful. Front desk staff was clear in how things worked and made sure to explain check out process. Hotel was safe and quiet. Would stay again
Se hospedó 1 noche en mayo de 2021

6/10 Aceptable

Anthony

Viaje de negocios
No le gustó: Limpieza
Se hospedó 8 noches en abril de 2021

10/10 Excelente

Amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en abril de 2021

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the white guy at front desk was GREAT. I came to denver for my bday and the 1st day i was put in a NASTY hotel moven to this hotel fixed my whole bday trip thanks
Se hospedó 3 noches en abril de 2021

8/10 Bueno

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en abril de 2021