The staff was great. Under the circumstances, they did their best.
This was one of the worst hotels that me and my family ever stayed at.
It would take me several pages to state the ills of this hotel.
I felt bad for booking my family in this hotel, also, for the individuals who has to stay in this property.
When you walk around or into the property, safety might be an issue.
The condition of the hotel is terrible, I gave the front desk a tour of the room and the multiple things that should be fixed. Ie, no lights in bedroom, light in kitchen inoperable, heating fixtures broken etc.
Because of this booking, I will never book with hotels.com
The money I paid for this hotel should be refunded.