Recepción

Opiniones de DoubleTree by Hilton Detroit - Dearborn

4 out of 5
DoubleTree by Hilton Detroit - Dearborn
5801 Southfield Expressway, Detroit, MI

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 388 de 1006 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 341 de 1006 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 136 de 1006 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 74 de 1006 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 67 de 1006 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

7.6/10

Servicios

8.2/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Cliente verificado

Viaje de negocios
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
Aún no me devuelven el primer depósito pague 200 de depósito
Se hospedó 1 noche en marzo de 2021
Respuesta de The DoubleTree Detroit-Dearborn, el 25 mar. 2021
Hello. Incidental deposits are taken as a hold at the time of check-in. At the time of check-out, that hold is released. Typically it takes banks 3-7 business days to process holds back into an account. After the initial check-out the incidental reversal is in the hands of your bank only. We unfortunately cannot oversee guests bank accounts to help with this. This procedure is also posted at the front desk of the property for reference. We hope this helps!

10/10 Excelente

Lilliam

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2020
Respuesta de DoubletreeDetroitDearborn, el 4 oct. 2020
Thank you for your feedback. We are happy to hear that you had such a great stay!

2/10 Terrible

Cliente verificado

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 2 noches en septiembre de 2020
Respuesta de DoubleTreeDetroitDearborn, el 24 sept. 2020
Thank you for the feedback, I am sorry to hear that your stay did not meet your expectations.

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en junio de 2020

10/10 Excelente

Gladys

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy recomendable
Excelente atención. Uno de los mejores hoteles que hemos estado. Superaron nuestras expectativas.
Se hospedó 4 noches en septiembre de 2018

10/10 Excelente

Fredy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en agosto de 2018

10/10 Excelente

Sergio Andres

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien, es un hotel viejo pero bien mantenido, tiene parqueo gratuito.

8/10 Bueno

Aminotu

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
nice
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Nicole

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

FRANCINE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
NICE HOTEL I JUST WISH THE STAFF WAS MORE FRIENDLY AT THE FRONT DESK AS FAR AS GREETINGS AND ANSWERING QUESTIONS
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Nicola

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de AY, el 19 mar. 2024
Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and high standards of cleanliness hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying at DoubleTree by Hilton Hotel Detroit - Dearborn again

8/10 Bueno

Taylor

Le gustó: Condiciones de la propiedad
Was a good stay overall was hoping for a more warm feeling bar. Room was on the 5th floor not easy for a smoker but over all can’t complain
Se hospedó 1 noche en marzo de 2024
Respuesta de AY, el 12 mar. 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

8/10 Bueno

Alexis

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
The hotel rooms need a little bit of updating, but the hotel itself is very nice. While we were there, there was a wedding reception in the lobby, which was kind of odd, but overall we had a great experience, and the staff was very friendly The food in the restaurant inside the hotel was absolutely delicious
Se hospedó 1 noche en marzo de 2024
Respuesta de AY, el 12 mar. 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

10/10 Excelente

Hanan

Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

DAMEION

Decent
Se hospedó 1 noche en febrero de 2024
Respuesta de AY, el 12 mar. 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

10/10 Excelente

Edgardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Check-in and accommodation at Doubletree does not disappoinment.
Se hospedó 1 noche en febrero de 2024
Respuesta de AY, el 12 mar. 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

10/10 Excelente

Joyce

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property and rooms were clean and hotel was quiet
Se hospedó 1 noche en febrero de 2024
Respuesta de AY, el 12 mar. 2024
Dear Valued Guest,Thank you for choosing The DoubleTree by Hilton Hotel Detroit - Dearborn and for taking the time to share your lovely review. Our team works hard to ensure everyone has a memorable visit, so they will be delighted to read your kind comments. We look forward to welcoming you back for another great stay.

10/10 Excelente

Valerie

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de AY, el 12 mar. 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

4/10 Malo

TIFFANY

Viaje familiar, Viaje familiar con niños
No le gustó: Servicio y personal
Hilton with no cookies?
Se hospedó 1 noche en febrero de 2024
Respuesta de Operations Manager , el 26 feb. 2024
Dear Tiffany, We sincerely thank you for staying with us at Doubletree By Hilton Detroit Dearborn. We are sorry to hear that you did not get the cookies. Also, we came to know that you disliked out staff. We are really sorry to hear this. We hope you come back and stay with us in future. Regards,Operations Manager

10/10 Excelente

Justin

Se hospedó 2 noches en febrero de 2024
Respuesta de AY, el 21 mar. 2024
Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and high standards of cleanliness hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying at DoubleTree by Hilton Hotel Detroit - Dearborn again!

6/10 Aceptable

Kailey, Belleville

Viaje en pareja
Outdated furniture. Not the same bathroom all the other doubletrees have.
Se hospedó 1 noche en febrero de 2024
Respuesta de AY, el 12 mar. 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

6/10 Aceptable

Kareem

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
None of the USB ports work and there’s 3 of them. When I checked in and went to my room, it looked like they just painted or stained the room door, but there was no sign of wet paint and I opened the door and was covered with paint.
Se hospedó 3 noches en febrero de 2024
Respuesta de AY, el 12 mar. 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

10/10 Excelente

Chelsea

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The doubletree by Hilton was gorgeous! One of the most amazing lobbies I have ever seen with a wonderfully delicious breakfast in the morning! The beds were very comfortable but quite low to the ground which was a tad bit odd! All in all, I had a fabulous stay! Thank you so much to the amazing staff who made me feel so welcomed!
Se hospedó 1 noche en febrero de 2024
Respuesta de AY, el 12 mar. 2024
Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and high standards of cleanliness hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying at DoubleTree by Hilton Hotel Detroit - Dearborn again!

10/10 Excelente

Jertondra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the warm cookies the nice gentleman at the front desk gave me
Se hospedó 1 noche en enero de 2024
Respuesta de Ops Manager , el 6 feb. 2024
Dear Jertondra, We thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay! We are glad you enjoyed your stay and gave us 5/5. We look forward to seeing you again.Regards,Siddhesh ParabOperations Manager

10/10 Excelente

Heidi

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Ops manager, el 22 ene. 2024
Dear Heidi, Thank you for selecting Doubletree by Hilton Detroit Dearborn!We are glad you enjoyed your stay, and you gave us a perfect 5/5. We look forward to having you as our guest in future. Regards,Siddhesh Parab Operations Manager

4/10 Malo

Mohammad, Carmel

Viaje familiar con niños
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I arrived around 2:pm and it was very very bad weather but the front desk will not check me and my family in because????? No reason and we have been traveling from Indianapolis to Dearborn 5 hours in the bad snowy weather
Se hospedó 1 noche en enero de 2024
Respuesta de Operations Manager, el 20 ene. 2024
Dear Carmel,Thank you for sharing your concern with us.We would like to inform you that the hotel check-in is at 3:00pm and after. Thus, depending on the availability of rooms we may check you in early. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 Excelente

AZOUZ

Le gustó: Servicio y personal y condiciones de la propiedad
It’s a bit remote , not possible to walk downtown, with limited restaurants and shops in the area .
Se hospedó 3 noches en diciembre de 2023
Respuesta de Operations Manager, el 20 ene. 2024
Dear Azouz,Thank you for sharing your concern with us.We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

6/10 Aceptable

Larry

Le gustó: Servicio y personal
Stayed for three nights and room wasn’t cleaned once. Had problems with key card opening the door.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Operations Manager, el 20 ene. 2024
Dear Larry,Thank you for sharing your concern with us.We are sorry to hear about the concern. In future we will ensure that your room gets cleaned and also the key cards work. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 Excelente

Dirk

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Operations Manager, el 20 ene. 2024
Dear Dirk,Thank you for giving us a 10/10. We hope you have enjoyed your stay with us. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
I did not like the knock at 9 am when house keeping then keyed in as I was getting to the door. Check in was disorganized. The staff was amazingly kind and the room was nice.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Operations Manager, el 20 ene. 2024
Dear Carmel,Thank you for sharing your concern with us.We will pass this feedback to the housekeeping team. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

8/10 Bueno

Emily

Se hospedó 1 noche en noviembre de 2023
Respuesta de Operations Manager, el 20 ene. 2024
Dear Emily,Thank you for sharing your concern with us.We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 Excelente

Steve

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice big lobby. Great room. Comfortable bed.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Operations Manager, el 20 ene. 2024
Dear Steve,Thank you for sharing your feedback with us. We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 Excelente

Taisha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Will Definitely Come Back!!!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Operations Manager, el 20 ene. 2024
Dear Taisha,Thank you for sharing your concern with us.We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 Excelente

Gary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect accomodations , Great pool/hot tub, Great staff. Best of all was free shuttle from airport and short rides locally, This is my place whenever Im back in my old stompimg grounds! Only advice would be to be stricter on parents and coaches control of their youth teams staying there.
Se hospedó 3 noches en octubre de 2023
Respuesta de Operations Manager, el 20 ene. 2024
Dear Gary,Thank you for sharing your feedback with us.We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 Excelente

Mohammed

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel and location
Se hospedó 1 noche en octubre de 2023
Respuesta de Operations Manager, el 20 ene. 2024
Dear Mohammed,Thank you for sharing your concern with us.We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly staff. I’ve stayed here multiple times and will continue to comeback.
Se hospedó 1 noche en octubre de 2023
Respuesta de Operations Manager, el 20 ene. 2024
Dear Sir,Thank you for sharing your concern with us.We can see you have rated us 10/10. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 Excelente

Jamie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s a very clean property. I was impressed by the warmth welcome from everyone who works there. They want to help in any way they can. The director of security Imad was an amazing host. He makes sure every one is being helped. He went off his ways to help me find what I was looking for and waited for me until I found it. Awesome hotel with awesome staff. Will come again!!
Se hospedó 3 noches en septiembre de 2023
Respuesta de Operations Manager, el 20 ene. 2024
Dear Jamie,Thank you for sharing your concern with us.We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 Excelente

Chad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Well upkept
Se hospedó 2 noches en septiembre de 2023
Respuesta de Operations Manager, el 20 ene. 2024
Dear Chad,Thank you for sharing your concern with us.We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

8/10 Bueno

JATIN

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The area was quiet and beautiful, not crowded so less traffic attached to highway, but somehow my GPS was not showing correct location of the Hotel Building, so move around sometime. I did not like Bathroom design, especially the bathing area, due to design there was water accumulation outside bath area and which was irritating.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Operations Manager, el 20 ene. 2024
Dear Jatin,Thank you for sharing your concern with us.We can see you have rated us 4/5 due to the bathroom related concern. We look forward for you to stay with us in near future and we ensure you to give a service that enhance your stay experience.Regards,Siddhesh Parab

10/10 Excelente

Yvonne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Operations Manager, el 20 ene. 2024
Dear Yvonne,Thank you for sharing your concern with us.We can see you have rated us 10/10. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

6/10 Aceptable

Bolanle

Viaje en grupo
It was okay. Hard to reach front desk and to get items like towels and extra bedsheets.
Se hospedó 3 noches en agosto de 2023

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Check in time was starting at 3pm- we arrived at 2:50pm- room was still not ready at 5pm when we needed to leave to get to a Tigers game, very disappointed in that fact. Very slow check in and check out- too long of wait times even with 2 people ahead of us..
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Janet

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Well maintained property. Friendly staff who need more help on front desk. Had more at peak times but in morning check out, one staff alone managing customers & maintenance ppl by herself. She managed well but I question the safety & expediency with only one ?? A very nice property. Was their bfast options?
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Scott

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Nicole

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Extremely clean, excellent warm Doubletree cookies handed to us at the front desk. Water bottles in room. Spacious rooms, not all crammed in. The staff was the best part. From the front desk to the cleaning staff…they were all great!
Se hospedó 1 noche en agosto de 2023
Respuesta de Operations Manager, el 20 ene. 2024
Dear Nicole,Thank you for sharing your feedback with us.We can see you have rated us 5/5.We look forward for you to stay with us in near future and we ensure you to give a service that enhance your stay experience.Regards,Siddhesh Parab

8/10 Bueno

Carlett

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The property grounds is well maintained, the hotel is very clean with a very nice ambiance. The rooms are not cleaned daily and the bathroom was very dirty when I checked in. I had to clean it myself as the housekeeper had left for the day.
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Brianna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en agosto de 2023

8/10 Bueno

Abdelhadi

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like the location. It needs remodeling.
Se hospedó 1 noche en agosto de 2023