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Opiniones de Staybridge Suites Detroit Novi, an IHG Hotel

3 out of 5
Staybridge Suites Detroit Novi, an IHG Hotel
27000 Providence Pkwy, Novi, MI

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 492 de 714 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 161 de 714 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 30 de 714 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 714 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 17 de 714 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.2/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellente property for bussiness pruposes
Se hospedó 2 noches en julio de 2023
Respuesta de Amber, el 10 ago. 2023
We are so happy to hear that you enjoyed your stay and look forward to welcoming you again soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de General Manager, el 23 nov. 2016
Thank you for rating your experience!

8/10 Bueno

Judy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
quiet, clean broken window
Se hospedó 5 noches en marzo de 2024

2/10 Terrible

Darlene

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios
My husband and I couldn't use the hot tub because there were children at least all under 6 years old playing in the hot tub and no one was watching them or even telling them to get out. We had to switch rooms because there was a large family who basically took over the entire 3rd floor where our first room was. This was our first stay here and we will not be back.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Jenna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Frank

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Denise

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked everything over all.
Se hospedó 2 noches en marzo de 2024

4/10 Malo

Joshua

Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Karly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024

6/10 Aceptable

Aisha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The elevator was out of service, and check in was at 3 and my room wasn’t ready, I had to wait about 15 minutes
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

john

Viaje familiar
Very helpful staff.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice.
Se hospedó 12 noches en enero de 2024

10/10 Excelente

Jennifer

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel and pet friendly. The rooms are spacious and the kitchen area is perfect for a family. It was also nice and quiet.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Elena

Le gustó: Limpieza y servicios
Very good! Hot jacuzzi and heated pool super clean room. Good full breakfast, this hotel deserves five stars
Se hospedó 3 noches en enero de 2024

8/10 Bueno

Angela

Viaje familiar
Family friendly. Nice amenities.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Steven

Viaje familiar
Le gustó: Limpieza
Breakfast could be a little better for price of place but was not terrible. Lady working the buffet was a little rude. Instead of asking to get by you to get into a cabinet or to swap out food she would just say move or I need In there and was very short. All other staff was really nice. Very clean room except above the microwave where vented but all in all really nice. Hot tub was not hot. Just luke warm/ room temperature.
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Justin

No le gustó: Servicio y personal
I booked a room, then realized it was the wrong location, so I called to cancel a few min later and they would not cancel and charged me.
Se hospedó 1 noche en enero de 2024
Respuesta de Amber, el 25 ene. 2024
We apologize for the inconvenience. This was a 3rd party booking with no modifications or cancellation applied. We always encourage our guests to book direct to help assist in these situations.

10/10 Excelente

reginald

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Amber, el 25 ene. 2024
We are happy to hear you enjoyed your stay and look forward to welcoming you again soon

8/10 Bueno

Kelly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Amber, el 25 ene. 2024
We are so happy to hear you enjoyed your stay and look forward to welcoming you again soon! :)

8/10 Bueno

John

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy access, nice large rooms ! A little noisy in the hall ways with kids running around at late hours.
Se hospedó 3 noches en enero de 2024
Respuesta de Amber, el 25 ene. 2024
We are so happy to hear you enjoyed your stay and look forward to welcoming you again soon! :) we apologize to hear there was some noise issues. We do have a 0 noise tolerance first is a warning next is eviction.

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Amber, el 25 ene. 2024
We are so happy to hear you enjoyed your stay and look forward to welcoming you again soon! :)

10/10 Excelente

julie

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Alison

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Amber, el 25 ene. 2024
We are so happy to hear you enjoyed your stay and look forward to welcoming you again soon! :)

8/10 Bueno

Kelly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
Overall fine, heads up for housekeeping though...
Booked a one night stay as a same day stop for the last night of a trip back to MI from the Carolinas for the holidays. Booked via the hotels.com app, no issues with the booking, price seemed fair based on comps in the area. Queen bed room, small kitchen included with full fridge and seating area. Room was fine, good location to the laundry facilities which I was happy to leverage. Hotel shop grossly overcharges for detergent and dryer sheets but that is kinda to be expected in this scenario, no affect on rating. Clean room, good water pressure, sink across from closet, included laundry basket which was nice. Gentleman working check-in seemed nice enough, no issues, happy to help etc. Main issue was housekeeping. Check out time told to me and on the app was 11am, standard time for hotels in my experience. Typically 11am means 11am, not 930 or 10 etc, seemed like a fair assumption. Housekeeping entered my room around 930am without any warning, I woke up to the door opening and someone discovering I'm still in the room. She left quickly so I could finish resting after a week of travel, shut my eyes again. Started prepping to leave around 10am, 1 hour prior to cutoff time, just for someone to enter around 1030 and be ignorant enough to point to her watch like I'M the one with the issue here. If you want people out of the rooms by a certain time, tell them that ahead of time. Leave by 10am to be safe, otherwise privacy is out of the question.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amber, el 1 ene. 2024
Thank you for your feedback. We apologize for the communication error. We do ask guests to utilize the do not disturb sign to let housekeeping know you are in there and not to be disturbed. We have many guests that don't let housekeeping know they vacated so it places housekeeping to have to guess who's there. Letting us know what checkout time and/or utilize the DND sign is what we rely on. We thank you for visiting and hope you give us another try.

8/10 Bueno

Cynthia

Se hospedó 2 noches en diciembre de 2023
Respuesta de Amber, el 25 ene. 2024
We are so happy to hear you enjoyed your stay and look forward to welcoming you again soon! :)

10/10 Excelente

Rebecca

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amber, el 1 ene. 2024
We are happy you enjoyed your stay and look forward to welcoming you again soon! :)

10/10 Excelente

Patrick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Amber, el 1 ene. 2024
We are happy to hear you enjoyed your stay and look forward to welcoming you again soon

10/10 Excelente

Jade

Viaje familiar
Le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amber, el 1 ene. 2024
We are happy you enjoyed your stay and look forward to welcoming you again soon! :)

10/10 Excelente

Fredrick

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean quite nice service
Se hospedó 2 noches en diciembre de 2023
Respuesta de Amber, el 1 ene. 2024
We are happy you enjoyed your stay and look forward to welcoming you again soon! :)

10/10 Excelente

Debbie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Amber, el 1 ene. 2024
We are happy you enjoyed your stay and look forward to welcoming you again soon! :)

10/10 Excelente

Melesia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed my stay. The only thing that I didn’t like were the eating utensils in my room were dirty. That’s the only bad thing I came across.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amber, el 1 ene. 2024
We are happy you enjoyed your stay and look forward to welcoming you again soon! :)

10/10 Excelente

Michelle

Se hospedó 1 noche en diciembre de 2023
Respuesta de Amber, el 1 ene. 2024
We are happy you enjoyed your stay and look forward to welcoming you again soon! :)

10/10 Excelente

Cheryl

Se hospedó 1 noche en diciembre de 2023
Respuesta de Amber, el 1 ene. 2024
We are happy you enjoyed your stay and look forward to welcoming you again soon! :)

10/10 Excelente

Yasmine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My perfect home away from home
Se hospedó 1 noche en diciembre de 2023
Respuesta de Amber, el 1 ene. 2024
We are happy you enjoyed your stay and look forward to welcoming you again soon! :)

10/10 Excelente

Dustin

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The suite was very nice and spacious
Se hospedó 1 noche en noviembre de 2023
Respuesta de Amber, el 1 ene. 2024
We are happy you enjoyed your stay and look forward to welcoming you again soon! :)

10/10 Excelente

Lynne

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We have stayed there before and the shopping is great.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Amber, el 1 ene. 2024
We are happy you enjoyed your stay and look forward to welcoming you again soon! :)

10/10 Excelente

Kim

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful place at the right price!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Amber, el 1 ene. 2024
We are happy you enjoyed your stay and look forward to welcoming you again soon! :)

2/10 Terrible

Qing, Hinsdale

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
Toilet is plugged whenever toilet paper is flushed, had to get a plunger from the front desk multiple times. Some of the GFCI outlets are reset so that some outlets down the line didn’t work. Breakfast is terrible: food is stale and tasteless; cut fruit must have been cut for days, tasting fermented and bacteria-laden; the orange juice from the machine tastes diluted. Room was not cleaned at all one day. The place overall is dated and room layout is weird.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Amber, el 11 nov. 2023
I apologize that you feel that way. We have a lot of guests that enjoy our breakfast. We do have gfi protectors that do pop when too much electricity is used at once. It is in compliance with code as we are a wood structure hotel so it is added precaution for fire to protect our guests and staff; it is an easy fix to just push in the gfi button and it is good to go. The cut fruit actually comes sourced cut and sealed from Sysco and opened daily to ensure food safety and compliance. So our guests can rest assured, we do meet all safety compliance and do pass our inspections with flying colors. The juice machine automatically calculates water to juice ratio but when it is low it could be too much water, then you can just make the attendant aware and they'll happily replace it. There is no housekeeping on weekends I apologize but during the week there is daily light touch and once/week full clean service.

8/10 Bueno

Michael

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property and staff were very good. Great accommodations. The only constructive feedback is that the swimming pool house had too much chlorine...so we could not swim.
Se hospedó 1 noche en octubre de 2023
Respuesta de Amber, el 11 nov. 2023
I apologize the chlorine levels seem extreme but we are tested daily and samples collected by the city all meet guidelines. It is the largest pool in the area and does require a certain amount of chemicals for safety for our guests. I am glad you enjoyed your stay and hope you come visit us again.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Amber, el 11 nov. 2023
We are so glad you enjoyed your stay and look forward to welcoming you back next time! :)

8/10 Bueno

Denis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The wall are not sound isolated. During the nigth I was earing the room beside me, TV and person talking
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

Paula

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Amber, el 11 nov. 2023
We are so glad you enjoyed your stay and look forward to welcoming you back next time! :)

10/10 Excelente

Bin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
walking distance to restaurants
Se hospedó 3 noches en octubre de 2023
Respuesta de Amber, el 11 nov. 2023
We are so glad you enjoyed your stay and look forward to welcoming you back next time! :)

10/10 Excelente

Briawn

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en octubre de 2023
Respuesta de Amber, el 11 nov. 2023
We are so glad you enjoyed your stay and look forward to welcoming you back next time! :)

10/10 Excelente

Diane

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best hotel
I never sleep well in hotel beds but this place was the best. For two nights in a row I slept the best I ever had in a hotel bed. The bed was very comfortable and the room was cozy, almost just like home.
Se hospedó 2 noches en octubre de 2023
Respuesta de Amber, el 11 nov. 2023
We are so glad you enjoyed your stay and look forward to welcoming you back next time! :)

8/10 Bueno

Josimeri

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Excelente hotel. Tenho apenas uma crítica ... esperava por um café da manhã melhor.
Se hospedó 4 noches en octubre de 2023
Respuesta de Amber, el 11 nov. 2023
We are so glad you enjoyed your stay and look forward to welcoming you back next time! :)

10/10 Excelente

Bonnie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Amber, el 11 nov. 2023
We are so glad you enjoyed your stay and look forward to welcoming you back next time! :)

10/10 Excelente

Vicki

Viaje con mascota, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved everything about this hotel, except the breakfast. Don’t expect much in the way of good hot food. But the pool area was awesome. Lots of towels, nice hot tub, big pool with a shower on the side. They even had conditioner and shampoo included at the pool. We loved the large size room, and the TV with both Showtime and HBO included. Most helpful for us was that the hotel is dog friendly and there were large areas to let your dog walk in with some long paved paths.
Se hospedó 2 noches en octubre de 2023
Respuesta de Amber, el 11 nov. 2023
We are so happy to hear you enjoyed your stay and look forward to seeing you again! :)

10/10 Excelente

Lisa, Canandaigua

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were very accommodating and helpful and they pay attention to details.
Se hospedó 10 noches en septiembre de 2023
Respuesta de Amber, el 11 nov. 2023
We are so glad to hear you enjoyed your stay and look forward to having you again next time! :)